We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

SwiftStyling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/3/22 I ordered a swiftstyling 5 in 1 set of tools that I was charged $***** , and my order number was #**** . On 1/31/2023 I sent them an email inquiring about my shipment details as it had been several months and I had no change in processing/shipment. I had no reply. I sent another email on 2/8/2023 explaining that if they did not either get in touch with me or issue me a refund, I would be taking further actions, and still no response. My card still has the ***** charge on it and I have zero communication from the business. I have plenty of screen shots, bank receipts, and emails to them I could share.

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the swiftstyler from the merchant online and never received a tracking number or a response to any of the emails I sent. I tried to contact them 3 or 4 times at least to get an update and heard nothing back. I spent $73.95 on this on October 8, ******************************************** the product. I told them if I hadnt heard back I would report them to the BBB and gave them weeks to respond so now Im seeking help to resolve this. At the very least try to get my money back or get the product at bought.

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on Sept 30th 2022 I have yet to receive the product let alone a tracking email. I have tried to contact company multiple times. There has been no communication in return . I spent ***** on this product . This is disgraceful business practices.I am needing product or a refund!

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product in October. I havent received the product or a refund. I have emailed, no response. I tried calling the number, no answer. Im not happy with TikTok either because it was an advertisement on their platform.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed September 28 and paid for expedited processing! After at least 3 emails I got a bottled response and they asked me not to spam their inbox anymore! Every time I email I got the same response; that I will get tracking number that day ; still its December and nothing ! This company its a money stealing scam

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase with this company in mid October. It is now mid December. I have emailed numerous times to find out where my order was, when it will be shipped , and asking for a refund. I have received no reply. As of this moment I have not gotten a refund or the product I ordered.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase the Swift Styling set for a bday present on 9/18 for *****. When the item showed me that it was never sent, I contacted them via email because there is no phone number, and shared my concern that my item has not been shipped. I did get a response back within 24 hours and they said that they would pop it in priority so that I would get it right away. I still never received the item. *** tried to send multiple emails and now no one will respond besides the lady who responded after my first email. I have been extremely kind and patient but Ive now become very frustrated with the situation. I would like a full refund.

  • Initial Complaint

    Date:12/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the swift styler on October 4, 2022. I have not received said product. I have emailed the company 3 times with no response back. There is no phone Number that I can find to call them. This site should be shutdown for fraudulent activity. I would like my money back.

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a transaction at swiftstyling.com on November 13th. The order number I received via a confirmation email is #****. This so called confirmation email was found in my Junk folder. So I was unaware that my purchase even went through for 2 days. I was charged a total of $78.94 on my ************ Debit. $73.95 for the product itself and a additional $4.99 for Express ************ Shipping + ******************** (Skip the Line).If you go throughout their website, they come off as a legit with their Terms of Service. But unfortunately I have had no response from Swiftstyling and found many reviews of others who have experienced what I am currently dealing with. They state to not receive their money back and many claim to wait months with no contact from the company. Another reason I felt the website was trustworthy was because they claim to go through Shop, an app that I have had for many years and has never failed me. I will provide a photo which shows that my order Could Not Be Found when searched through their website. As well as proof of charge on my ************ debit card, the confirmation email, order receipt through the Shop app. I am filing this complaint in hopes to be refunded for this scam.Thank you

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 Swiftstyling products for Christmas on October 2nd 2022 Order # ****************************************************************************** back and its been over a month. I paid for the fast shipping as well.

SwiftStyling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.