Complaints

This profile includes complaints for Qualified Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Qualified Property Management, Inc.

  5901 US Highway 19 Ste 7Q New Port Richey, FL 34652-2940

• 

  Qualified Property Management, Inc.

  1301 Seminole Blvd STE 110 Largo, FL 33770-8124

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My chimney was ripped off during Hurricane ******, and I've been trying to get Qualified Property Management to fix it for the last 4+ months. I have emailed them 12 times and called 20+ times, and I have only heard back twice. The inside of my condo was damaged and continues to be damaged by water entering the home anytime it rains. Qualified Property took almost 2 months just to put a tarp on the roof. Within one week, the tarp failed and began letting rainwater enter the house again. My condo continues to get damaged by water anytime it rains. The last time I heard from QPM was on January 13th, when they said, "People are coming out this week or early next week to fix the chimney." Well, that was over a month ago, and nothing has been fixed. *** refuses to answer phone calls, emails, or work requests sent through their online portal! And won't fix the gaping hole in my roof!!

  Business Response

  Date: 03/05/2025

  *** is hired by the Board of Directors of the Association to enforce the existing Covenants,Collect Resident dues and pay all Vendor invoices per the approval and or direction of the Association Board.
  
  We do not perform maintenance tasks or repairs. We only advise the Board members of work orders and provide them with vendor contacts or estimates for them to direct our staff, per their decision, as to whom they may want to hire for any repairs and or maintenance.
  
  This should not be a valid complaint lodged against QPM.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22671659
  
  I am rejecting this response because:  I first notified Qualified Property Management of my error on 10/28/24. and was told there would be a Board Meeting held, and my situation would be addressed.  The following week, I was informed the Board meeting had not yet been held, but would soon occur.  I kept getting the same story week after week and still I have not received my checks!  Now, they are telling me it is because of the Christmas Season mail backlog, for the delay.  I held off responding until I received mail on Saturday (a full 8 days after they say the check was mailed.)  I sincerely wish these people at *** would be honest in their replies!  I had to get a new Veterans ID, and it was mailed from ******, guess what - it only took 5 days for it to arrive! Were I late in sending my lot rent, I would be charged $25.00 - I do not have that luxury...

   

  I'll be sure annd check the post **** for a date and will allow the BBB such information.
  
  Regards,
  
  *** ********

  Business Response

  Date: 12/11/2024

  Mr. ********* We sincerely understand and sympathize. It is not our intention to cause any inconvenience. We have researched your claim and there have been two (2) checks cut and mailed out to your ************************************************************************************************************ totaling $4,681.82. One of the checks was mailed on Thursday, December 5th and the other was mailed Friday, December 6th. Approximately 4 business days ago. As you are aware, the holiday season is well upon us so we do ask for your understanding in this process and thank you in advance for your patience as they are in the mail and on their way to you.

  Business Response

  Date: 12/17/2024

  Mr. ********,

  QPM responded, researched this error and replied timely and respectfully. We sincerely apologize for the delay in mailing. The mailings from our office go out first come, first serve for the 200+ communities we are contracted to service. It is never our intention to have delays in mail, though at this time of the year it is very likely. With some patience there was truly no need for the BBB to be involved in this matter. Happy Holidays, Merry Christmas and Happy New Year!

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22671659
  
  I am rejecting this response because:  You can simplify the situation by mentioning the time of year, and the 200+ communities you service, but you cannot hide the fact that you flat out lied to both myself & The BBB!  I have all the patients necessary in aa situation where all parties are honest with one another, but being told untruths is inexcusable!  I now consider the matter closed, but I have difficulty in accepting your nonchalant attitude... 
  
  Regards,
  
  *** ********

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QPM is the property manager for Oakleaf Villas. We have two board members doing work in the villas and we are concerned that our one Director is working on the irrigation system where electricity involved. If something were to happen, it may result in a legal situation. We asked the attorney if we are protected by an HOA or QPM umbrella insurance policy. She responded that she very much doubted that we would be covered under any of QPM's policies. She further stated a legal opinion should be sent by letter to each member of the ********** stating that such duties and actions are not allowed. QPM and the Board are aware of this and refuse to take the necessary action. I have contacted ***'s COO's office by phone and followed up with emails on several occasions with no results. The HOA President not only approves of this violation, he encourages it.

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been randomly charging me a $25 late me on the payment of my association dues. This problem started in April of 2023 and most recently May of 2024. I have provided documentation of receipt of my funds when I was sending them through bill pay with no resolve. Now I have started sending them checks with the coupon provided. In May they cashed my check on 5/13 and then charged me a late fee on 5/16. Payments are due no later than 15th. This is either terrible payment processing concerning Truist/ Qualified Property Management or some type of fraud. I have been in my association for almost *********************************************** the last 14 months. Now they have sent me a notice of intent to record a lien and included the ledger showing payment made before the 15th! Unbelievable.

  Business Response

  Date: 06/13/2024

  Qualified Property Management, Inc. is hired as the ****************************** Management firm for **************** I. As the managing agent, it is our responsibility to collect all assessments from the membership and apply late fees as per the approved, written collection policy.

  My accounts receivable department has been in constant communication with ************** regarding the late fees being assessed on his open balance. QPM does not have the authority to waive late fees. See attached email history.

  
  This complaint should not be levied against QPM.

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an excess fund of $391.14 in the Rose ***** HOA account. I have reached out the company to refund the excess fund, but the company has not responded to my request. I have sent more than four messages through the company's HOA portal and made three additional calls to the person in-charge of the account ********* without avail. I am hereby requesting for a refund of the excess fund. The excess fund has been sitting in my account since July 1st, 2023.

  Business Response

  Date: 11/08/2023

  As the association management firm for Rose ****** any refunds must be approved by the ***** of ********* prior to issuance to a homeowner. Unfortunately the procedure is a time consuming process. The refund was approved and issued on 11/1/2023, a few days prior to ********************** complaint. See the attached screenshot of ********************** ledger.

  
  This did not warrant a BBB complaint and this complaint should be closed without prejudice.

  Professionally,

  
  *************************, COO

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2023 I sold my villa in Vendom Village in *************, ** which is one of the properties managed by Qualified Management in *****, **. My *** fees and land lease fees were automatically deducted each month. The land lease fees as instructed were not deducted from my bank account for July 2023, but the *** fees in the amount of $517.17 were deducted on July 3. On July 5, I called Qualified Management and spoke to ****. He told me that they would refund the fees within 7 to *************************************************************** August. Approximately two weeks later I called **** again because I had not received the refund. He had not stopped the automatic debit. He had not submitted the refund. He then said he would stop the automatic debit and submit the refund request that day and I would receive my refund within 7 to ********************************************************************* August had I not called their office. I called Qualified Management again on the morning of September 1; note that this is my third call. I asked to speak to ****. Someone else answered my call. She said **** was on the phone and asked if there was anything she could help me with. I told her I was calling about the status of the refund of my *** fees. She asked for the property address, my phone number, my name and verified that they had my correct forwarding address. She said she couldnt help since this was not her account. She said she would have ***************** me. As of September 6, **** has not called me back and I have not received my refund; it has been over 8 weeks since the fees were deducted from my bank account.

  Business Response

  Date: 09/19/2023

  When selling a unit, the responsibility of cancelling the auto-debit payment is that of the unit owner. Failure to cancel the auto-debit will result in payment being pulled.

   

  As a courtesy, QPM can cancel auto-debits for owners, but this is not QPM's obligation nor responsobility.

   

  Upon verification of fees paid, QPM did refund the unit owner.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20284182
  
  I am rejecting this response because: I pay HOA fees to Qualified Property Management. Therefore they are required to notify me that my fees are not being paid and due to that non payment my account would be placed in collections.  Neither Qualified Property Management nor ************ advised me that my account was in collections.  My account had been placed in collections since 08-15-2022.  Written notice via an email from Qualified Property Management was on June 30, 2023 where I was advised by Qualified Property Management that my account was placed in collections and for me to contact ************.  
  

   

  Prior to that no written notices were ever given to me by Qualified Property Management or ************.  Therefore resulting in late fees and interest of $2,112.37.  This could have been all avoided if I had been given proper notifications!!!  Payments had been made by me in 2022 & 2023 which were accepted by Qualified Property Management.  

  Once again I was never notified that my account was in collections. For Qualified Property Management to say that they are not responsible for advising their residents of their accounts to be placed in collections is a complete unacceptable response and lack there of accountability.  They are the ones who referred my account into collections.  Therefore Qualified Property Management has a responsibility to inform their residents that their accounts are being placed in collections.  This is a very bad business practice and its if this is the way they are operating their business its a disgrace!!!
  

  
  
  Sincerely,
  
  *******************************

  nd exposed for their dishonest practices!!!

  Business Response

  Date: 07/18/2023

  Qualified Property Management, Inc. is the community association management firm for the ************ POA, in which ********************** owns a lot.

   

  However, Qualified Property Management, Inc. does not handle neither the delinquent assessment notices nor collections for the Association. The Association contracts with a third party collection agency, ************ for the issuance of delinquent notices, intent to lien notices, and the advancement of delinquent accounts to the Association Attorney.

   

  This complaint has been erroneously levied against QPM and should be removed.

   

   

  Business Response

  Date: 07/25/2023

  I understand your frustration, however the Agreement with the Association and their third party collection agency, obligates Alliance to issue such notices. 

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20284182
  
  I am rejecting this response because: Written Notice was not given until 06-30-2023 by Qualified Property Management via an email sent to me.  The account was placed into collections on 08-15-2022.  Nether Qualified Property Management or ************ ever contacted me with any type of written notices. After being notified by Qualified Property Management on 06-30-2023 that my account was placed in collections I was the one who contacted ************. I was then advised by ************ that my account had been placed in collections since 08-15-2022. During this time that my account was supposedly in collections I was making payments to Qualified Property Management and they accepted all of my payments. Again it wasn't until June 30, 2023 that I was given written notice via an email that my account was in collections.
  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am escalating this issue because the Property Manager and office at the ********** Condominium have failed for resolution for an issue reported back on April 2023. The issue is that two screens windows were broken by the pressure washer team. Those screens need to be repair. On April, I went to the office in person to report the issue with no response.April 28, 2023, and email was sent to start tracking the request in writing. E-mail stated that screens were damaged, and four pictures provided. No response from Property Manager. May 08,2023, First Follow up e-mail sent due to no response from Office.May 09,2023, a response from office to allow more time because staff was out of office for couple days.May 24,2023, still no response and I sent a second follow up.********** manager ********************* responded that he will respond in a couple days. On the same day ****** stated that he was sending pictures to the painter May 26,2023, third follow up sent to Property Manager, and office staff. Windows screens still broken.June 12, 2023, E-mail response from ****** stating that as soon as he should has a date by the end of that week. Nothing happens.June 22,2023 sent a fourth follow up e-mail to ******. Screens still broken for over two months now. June 23, ****, ****** e-mail ***** to repair ASAP. NOTHING happens.We are now in July, and I need this fixed. I have been patiently waiting but these responses are getting nowhere. I need this escalating. I consider this disrespectful to the residents, in my case to an owner. The property condominium fee is very expensive, and the least they can do is take responsibility for something that was damaged by an office contractor hired by the Property Manager.

  Business Response

  Date: 07/18/2023

  Qualified Property Management, Inc. is the ********************* Management firm for the ********** *********************** and operate at the will and direction of the ***** of ********* of the Association.

  
  Although I feel for the unit owner, QPM is simply a facilitator for the Association. We do not have any affiliation with any third party vendor, nor do we perform pressure washing or any other maintenance service for the Community. 

   

  We simply forward the complaint and request of the owner to the appropriate party and cannot act, reimburse, or issue payment without authorization, direction, or approval.

   

  This should not be a complaint levied against Qualified Property Management, Inc. 

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19903430
  
  I am rejecting this response because:

  The actions of Qualified Property Management are so egregious I have retained an attorney.

  I will also be filing a complaint against Qualified Property Management with the ******* Attorney Generals Office.

  
  Sincerely,
  
  ***********************

  0 in the Plaintiffs attorney fees.Qualified Property Management and ********************** are attempting to extort.They have a proven track record.A Class Action Lawsuit, by its very nature, includes multiple parties and shows a pattern.Qualified Property Management hired **********************, a company who has a proven record of being in multiple violations on multiple occasions on multiple accounts of the Fair Debt Collection Practices Act.***************************************** In addition to attempted extortion, Qualified Property Management is engaging in Elder Abuse by sending fraudulent invoices with the threat of liens and fines to seniors who just want to live out their lives in peace.They know those fraudulent invoices will instill fear.Being in violation of the Fair Debt Collection Practices Act is one thing.Attempting to extort seniors by sending fraudulent invoices to instill fear is something else.This is what Qualified Property Management does.

  Business Response

  Date: 05/10/2023

  Qualified Property Management, Inc. is a cooperative, condominium, and homeowners association management company that was hired by the ***** of ********* of the *********** Co-Op, in which **************** resides.

   

  QPM has neither violated the Fair Debt Collection Act nor fabricated "false invoices." 

   

  **************** resides in a community in which shareholder assessments are due to the Association monthly and **************** has failed to make such payments, resulting in late fees and the escalation of her account to that of a lien that is handled by the Association Attorney.

   

  This is a frivolous complaint that should be removed by the Better Business Bureau. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The facts of this case revolve around ********************************, Director for Qualified Property Mangement singing off and initiating a foreclose lien over less than $500 due in HOA fees for 2022. I received letters from the law firm (*********) over these fees $37/month in late summer which I paid. ($839). I continued to get more letters and told my wife to see what is going on. Next thing i know I get a certified letter to attend a mediation on a forcloser hearing. I was stunned. I asked a neighbor homeowner what he would do and he said.."You need to go talk to *******************, President of ********** ***** of ********** That afternoon I went to *****'s home and met her for the first time. i explained my full story and the fact I had been dealing with my wife's health issue for the past two years. (She was diagnosed with a brain tumor and had brain surgery in April of '21 and still fighting it.).I had the mediation request letter and she said.."Give me that letter". She looked at the signature page and started dialing a number on her cell phone. I said.."Who are you calling". She said.."The law firm. They (QPM/***************************) DO NOT have the authority to initiate a foreclosure lien without board approval". She got a busy signal, so I left. ***** called me about 30 minutes later and said.."This is your new best friend". "Great news". You have more time to correct a couple of violations that had been done months prior and I got the lien removed".I asked her "How can I thank you?". She said.."Come to the annual board meeting next week and support me for reelection for President. She added.."One of the board members does not like me. He thinks i am taking money under the table from our law firm, ********."I went to the board meeting and ***** seemed to hesitate backing up her statements she made to me in her living room that day we met.I have hired an attorney and fighting a very large legal bill from ******** that was initiated illegally.**********

  Business Response

  Date: 04/06/2023

  QPM is hired to manage the Gulf ******************** and takes directive from the ***** of ********* to enforce the covenants of the Association, including abiding by the collection policy in regards to delinquent homeowners.

  ************** had a past due balance preceding the date QPM assumed management of the Association (May 1, 2021). 

   

  As per Association policy, ************** was sent to the Association attorney for collection, in April 2022. 

  
  Once a homeowner's account is with counsel, it is out of the hands of QPM and a ***** member does not have the authority to unilaterally waive a lien for a homeowner. 

   

  This complaint should not be levied against QPM, as the balance is due and owing. I can provide a detailed transaction history of all charges and payments if necessary.