Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Arise Virtual Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 109 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked as an independent agent for Arise. I do not plan to work for the company anymore. I am concerned about the security of my private information and would like my account terminated any my personal information deleted. I have made multiple requests by email and have a ticket through partner support. I have not received any responses.

    Customer Answer

    Date: 11/23/2023

    I am still sending email to Arise for my account to be terminated. I was informed to withdraw consent for communications. This would result in an account termination. I made multiple requests to ****************************************** and ***************************************************** The ticket that I opened claimed my issue has been resolved. My account is still open.

    Customer Answer

    Date: 11/27/2023

    Arise has closed my account. I am satisfied with this resolution.

  • Initial Complaint

    Date:11/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, October 27th, 2023, I was notified that, due to a suspicious security alert, my Arise profile was deactivated/inactivated. As a result, I reached out to the customer support, registration and compliance teams to get my profile unlocked and reactivated. After submitting all the required documentation, I was then told that my MSA (service agreement) with Arise has been terminated, even after proving that my location and identity match exactly what is found in my profile. I have now wasted two weeks without being able to work and make money, which will prevent me from paying my bills. Even after being informed that my case would be escalated and that I'd have a response by the end of this week, I still have yet to receive an update. I'm being ignored purposely by individuals that are supposed to help in this situation but simply do not care.

    Business Response

    Date: 11/22/2023

    This case has been resolved and is now closed.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took a large amount of my personal information. Gave me a urine test and background check for a company called MD Live. Arise told me I failed background check and never stated how. I've called, chat, email and no answer for 3 weeks. I feel my personal information is being used for something bad or wrong. I believe they may have did something against me with my personal information. I want answers as their behavior is beyond suspicious at this point

    Business Response

    Date: 11/08/2023

    Arise is in communication with ********************************* and we are researching the issue.

  • Initial Complaint

    Date:10/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advised my SOW was being suspended on 10/4/23 due to not servicing for over a month; however I had an option to service within a week and appeal. I appealed the decision on 10/4/23 and was advised I would receive a response in regard to reinstatement or complete termination of my SOW within 3-5 business days. Close of business 10/20/23 I have yet to receive any follow up either way!

    Business Response

    Date: 11/16/2023

    Arise has attempted to contact ***********************, leaving voicemails on November 10th and 16th. 

    The termination of the Statement of Work will remain, as we have been unable to connect with this independent contractor to understand the reason for the dispute of the termination.

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been associated with Arise for over 10 years recently on 10/19 has been made aware since the third party vendor didn't complete their job on time I was dropped from the opportunity. I made arise aware that I performed by 10/10. First Advantage states reports can take 5 to 10 buissness days. That's not even the worse the vendor they used got my results mixed with another person and I have the proof with me in black and white. Usually able to go to enrollment for support they just supplied another form for results but dropped me from opportunity and it doesn't start to Nov 2nd. I have alot of anxiety about this matter as Im a hurricane survivor.

    Business Response

    Date: 10/30/2023

    Arise has communicated with ******************************* and this issue has been resolved.

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email or several emails to apply on the arise platform. I did so today and it was a nightmare. The platform is very busy. Very confusing. I took three hours of my time to apply on this platform and it was a waste of time. All of the unnecessary assessments I completed the voice assessment to determine if my voice was good enough, which should be considered discrimination. I completed several others assessment only to turned away. I respect that even though I am overqualified for the positions, I want my data removed from this site. My social and my personal demographics. I tried to chat, but the chat is horrific. It keeps shutting down not loading this experience was just horrible. However, please remove my information from your site my phone number, my Social Security number, my address and email address. And take away the unnecessary assessments know when you have no intentions on hiring people you're just want to scam people out fees.

    Business Response

    Date: 10/31/2023

    Arise has communicated with ********************* and we are processing the request.

    Customer Answer

    Date: 11/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 12, 2023 at 6:20pm I sent a message to have my account terminated to ***************************************************** For the past few days I have been getting the run around about how to do this. At 11:**** I was asked to provide my information, user ID, name, mailing address, etc. Which I did On October 13 at 9:28am I received an email from *************************************** "Hello,Thank you for your Email response.Please do help us with the reason to deactivate your profile from Arise platform and also just to inform once you deactivate your profile from Arise platform you will no longer be able to service for next Six month." I provided the reason and then for hours no response. I asked at 5:15pm has this been resolved. Now I just received an email at 11:38pm saying, "If at any time you would like to withdraw your consent and unsubscribe from receiving electronic communications from Arise or withdraw from the platform, you can do so by sending an email from the e-mail address on file with Arise to ******************************************* Please note that withdrawal of your consent to receive electronic communications from Arise will result in the inactivation of your profile and prevent you from using the Arise platform in the future."None of this information is provided to users on how to delete your information on their site. I want my account deletion completed. All of my information removed from this business. I'm tired of getting the run around.

    Business Response

    Date: 11/08/2023

    This request has been processed.

    Customer Answer

    Date: 11/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to request several times a copy of the ****-*** form to be sent to ***************** Services, LLC *************************** ************************************************. I just need a copy of the **** mailed but cannot reach anyone in Arise Virtual **** Nobody answers the phone. Emailing them does not work either.

    Business Response

    Date: 10/06/2023

    Arise will contact this business owner to provide the request **** as soon as possible.

  • Initial Complaint

    Date:09/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, much like the other complaints stated, have had an unresolved issue with Arise and their handling of location and identity information. I was removed from a class because of this. When I had sent the necessary location and identity information needed to stay logged into my opportunity, I was still locked out of my account, my class, and I am unable to service. I have the necessary information enclosed within this complaint. This part of registration should be overhauled immediately. I understand that information security is important but it should NEVER be designed to keep agents out. Is this how Arise treats veterans? I request to be in a service opportunity free of charge for this horrendous inconvenience.

    Business Response

    Date: 10/06/2023

    Ormoned Fingers failed to comply with the Compliance request to complete the ** verification assessment. Subsequently, the account being used by Ormoned Fingers was suspended. 

    Arise is in communication with Ormoned Fingers and we are providing assistance.

    Customer Answer

    Date: 10/10/2023

     
    Complaint: 20654323

    I am rejecting this response because: They've still locked my account and when they did answer this complaint, they treated me as though none of my emails were sent and scolded me like a child. They've called me to put me in a Photo Identification Assessment (which I have complied) and I don't think they have acknowledged and are gaslighting me as though I have never complied. Arise did not open my account (enclosed in this complaint), threated to lock me out of my account (when they've already locked me out what a laugh), and they're saving face with that answer to this complaint. Enclosed within this complaint are the so-called results of their efforts.

    Sincerely,

    Ormoned Fingers

    Business Response

    Date: 11/10/2023

    Arise has made multiple attempts to contact Ormoned Fingers, email and voicemails, and we have been unable to connect to provide the assistance requested.

  • Initial Complaint

    Date:09/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 5 years ago, I was a contracted agent with Arise and had a major health issue that caused me not to be able to service. I was a top performer and even had many PF roles. When trying to re-activate my profile years later it says my ssn is already reg so I contacted registration email address (8 times with NO HELP) & compliance team with NO HELP. I was told after 5 years I have to do a ID Assessment, clicked the link to start it, it DOES NOT WORK and I emailed them many times telling them the link is broken and no reply......This is truly unprofessional and not the Arise I know, Arise has always been excellent and I am shocked by this .... I simply just want to work again with Arise and have my profile activated why am I being treated this way? *******- My old CSP ID

    Business Response

    Date: 10/06/2023

    Arise is in receipt of the complaint filed by ***************************, who was employed by Lafayette Idol LLC, a 3rd party vendor that is no longer authorized to use the Arise Platform.

    The account previously used by *************************** was inactivated on September 23, 2019 and will not be reinstated. *************************** can refer to the owner of Lafayette Idol LLC for details of the inactivation.

Arise Virtual Solutions, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.