Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Spirit Airlines has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was flying to ****** with a layover in *******. My checked bag was left in ******* even after asking employees if my bag has been transferred over. Now my bag is in ****** but nobody knows where it is. Ive been so frustrated with spirit in this process because everybody is clueless and I cant even get in touch with the proper customer service line

  Business Response

  Date: 02/08/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  
  Can you tell me if you have received your bag from the *** station? 
  
  
  
  I have gone ahead and issued a refund in the amount of $55.00 for your baggage fee, back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding a flight cancelation done by Sprit Airlines that directly caused the cancelation of our Airbnb stay and the loss of of more than USD ******** My family and I (9 people including a 8 months baby, a toddler of 2 years old and a 72 year old grand mother) were supposed to travel to ************, *********** on December 26, 2022. We were going to fly with Spirit Airlines (flight ****) which was delayed a few times during the day and finally confirmed to depart around ****pm (vs *****am as initially planned).We got to the airport around 3pm where we did the check in, sent the luggage, went through security and finally arrived at the gate.10min prior boarding, one of the Spirit gate attendants made the announcement saying the flight was simply canceled without further explanation and asked us and the other passengers to immediately leave the gate and go to customer service at the checkin area (which by the way doesnt exist).So we went, tried to speak to someone but nobody could really say and explain what was happening and what the next steps were going to be. After waiting approximately another 2 hours in-line someone told us the next available flight to ************ was going to be on December, 30 2022 (4 days later) and that if we didnt want to take it they could simply reimburse the flight which we did because we couldnt keep our current trip any longer. The problem is that we had to pay for an Airbnb (USD ********) and that we had to cancel it due to Spirit Airline which didnt comply with its obligation of flying us there.We tried to contact Spirit Airlines customer service but nobody ever answered the phone and our request. We also contacted Airbnb which declined the reimbursement request stating that it was the Airlines fault and not theirs.On top of the Airbnb loss, we also spent approximately 300 USD in Ubers and Taxis to and from the Airport on that day.

  Business Response

  Date: 02/08/2023

  Hi *********************, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, a refund was processed for your canceled flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18819528
  
  I am rejecting this response because SPIRIT canceled my flight and I lost **** USD of accomodation fees.

  Thats the airline responsibility to take its passengers from point A to point B. Also, there was never any reason of cancelation provided to us.

  Again, I would like to remind you that we were traveling with 2 babies and 1 person of 72 years old. (Total of 9 people)

  This is inexcusable from the merchant and to be honest very disrespectful as no one wanted to speak to us at the airport. 

  Please help me in getting my accommodation money back. 

  
  Sincerely,
  
  **** ***************************** *********

  Business Response

  Date: 02/14/2023

  Hi *********************, 

  We appreciate your continued correspondence through the Better Business Bureau.

  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued. 

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18819528
  
  I am rejecting this response because:

  Dear BBB person,

   

  I already sent a reponse to this situation (3 days ago).

  Once again, I am not accepting the SPIRIT AIRLINES decision as because of their decision in canceling our flight we lost close to **** USD from our Airbnb stay. 

  Moreover, SPIRIT AIRLINES canceled our flight without a valid reason as they never explained to us why we couldnt fly that day and please understand that we were 9 people traveling that day including 2 babies and a 73 year old person.

  So what I need from you is to flight try to get my money back from the AIRBNB that was lost. 

  **** USD is a lot of money and it put us in a difficult situation.

   

  Sincerely,
  
  **** ***************************** *********

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got off a flight directly from h*** Upon waiting for take off my 4 year old was watching his iPad, an associate asked ME to reduce the volume which was no problem. I was sitting behind the kids, seatbelt with the baby in my lap. Before I could turn it down another fight attendant came DEMANDING my son to turn his device off. I told her I was coming and weve already been asked. She stood over myself and my children saying antagonizing things such as we neede to be thanking her for our seats because she wants us removed. The first flight attendant came over and apologized to me, informed her coworker of our conversation and stated it was miscommunication. About an hour into the flight the same flight attendant that had an issue comes and removes the blankets my children were wrapped in, no heads up or anything yelling my 4 year old needs on his seatbelt, when she saw it was on she rolled her eyes at me and walked away. This same lady stopped at my childrens seat again, I simply asked her not to speak to my children, the mother is right here and definitely dont touch my son. She shouted while standing over me pointing You dont tell me how to do my job imma show you then demanded my ID which ofcouse I didnt give her, she then stating Im making you go to jail in ***** so I started recording this awkward encounter and she walked off again. When the flight ended she came my way again stating WATCH THIS. There was a supervisor waiting at the end of the flight whom took my complaint and gave me a direct number to call that was a customer service line to book a flight, no options to place a complaint and no direct line. The amount of disrespect I tolerated from that flight attendant was solely based on the fact that I knew she wanted me to react in a way that would result in detrimental consequences. I do not spend my money to be treated like s*** I just wanted to get my children home but i will not allow anyone to pick with them either.

  Business Response

  Date: 02/08/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  We genuinely appreciate the time that you've taken to bring your concerns to our attention.
  
  
  I can assure you that the level of service you described is not a normalcy with Spirit. I've shared your comments with our ************************* team for review and training purposes. 
  
  
  Without your feedback, it would be hard for us to determine exactly where we need to improve our guest experience.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We travel with Spirit airlines on 1/11/23 from ************* airport on flight #**** to ****** ******. When we arrived at the airport in ****** we notice two of our checked bags were opened, we then found out we had 5 designer items were gone. 1 ***** belt valued at $550, 1 Louis ******* belt Valued at $900, 1 ***** crossbody purse valued at $850, 1 Louis ******* wristlet valued at $550 and 1 ***** shirt valued at $663. A few of these items were gifted to us and vintage so we will never seem them again. We contacted Spirit airlines and we were told to file a claim which we did on 1/15/2023 along with a police report with ************** ***************** with hopes we will get response and compensated for the items that were stolen from us by Spirit Airline staff. We have flown with Spirit airlines several times and we are highly disappointed in their actions and we hoping this situation can resolved soon.

  Business Response

  Date: 02/08/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The airline canceled one of our flights, and the flight they offered ** left the next morning, we asked them to pay us for the hotel night because we traveled with the family and they told us that we had to wait two hours to resolve and they never called us, we want to that they pay us the money we spent that night in hotel and food

  Business Response

  Date: 02/07/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm truly sorry that you missed your connection. Our records show that your outbound flight was delayed due to weather/Air Traffic Control, which is outside of Spirits control.
  
  
  Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
  
  
  Delays and irregular operations, although rare, do occur. We understand this may throw off your plans, but the safety of our guests is always our top priority.
  
  
  When it comes to a flight cancellation or delay caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a plane for 235 from ****** to ******* then ******* to *******. For a business event. ****************** had a three hour delay in ****** that made me miss my ******* flight. Spirit told me they cant do anything because its not a 10 hour delay. But they had no planes to ******* for 24 hours. They were very inconvenient. I was waiting in the airport for 6 to 7 hours for each way. It was spirits fault why I missed my event baggage claim people told me I should make a complaint for their inconvenience and my loss. I checked off $9 shortcut security fee in ****** so the baggage claim in ******* force me to pay $88 for security short cut That I didnt want. Im still waiting for my baggage. Boston pilot sit on the intercom to let ***** off first because theyre late. They they have poor customer service. I wish I could *** them. I spent well over $1000 on that trip for no reason. Due to spirit Airline delays and gate changes. I paid for four flights and only took two. They also sent me an email saying my ******* flight wasnt leaving until after 9:00 but it left at 7:20. The ****** flights didnt let people off until 7:15. Spirit Sent me an email at 7 oclock when I was in the airplane with no service saying they change my gate number. So when I got up to run to the location I was in the wrong area. Spirit also didnt have any flights for the next day until 9 PM which would make me miss my event that started at 8 AM the same day. They was very inconvenient due to no flights other flights and a bunch of delays and cancellation of gates. They should have a warning When buying a ticket. saying if we make you miss your flight we cant do anything unless it was longer than 10 a hour delay. I wouldve never booked with them.

  Business Response

  Date: 02/07/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  Schedules are subject to change without notice. Spirit is not responsible or liable for making connections (on its own flights or flights of any other carrier), or for failing to operate any flight according to schedule, or for changing the schedule of any flight.
  
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  I have gone ahead and issued a refund in the amount of $88.00 for your bag fee and shortcut security back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I purchased four flights from Spirit Airlines for a trip from June 19, 2022- June 29, 2022. Right before the departure flight date my family members and myself tested positive for covid. I called the airline and we were unable to travel. I requested a refund since we live in ******** and spirit airlines does not fly out of ********. In order to make the trip to ******, ** we need an extended vacation from my childrens school which is only in the summer, and we would not be able to use the funds in the 90 days, which is the alloted time they would give us a credit voucher to use. At the time they told me not to worry about it as they would be able to extend this credit for a year. Which would be the next summer and time we could travel with our children. Upon the 90 day expiration I called to extend the credit which they did for an additional 90days. Now that those days are expired they told me they would no longer be extending it as they already did that once. I am extremely frustrated by this situation as my initial request was not granted but what they promised was not either. I would like to request a refund of my original payment. The confirmation code is II64PT and the total amount was $929.44. I look forward to a resolution.

  Business Response

  Date: 02/07/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  Im sorry to hear about your medical emergency that prevented you from boarding your original flight.
  
  I kindly request a copy of any documents validating your emergency, so we can issue the proper reimbursement for the affected flight.

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/11/2023

   
  Complaint: 18816505
  
  I am rejecting this response because:
  I have not gotten a refund as stated previously by the business.
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  Hi *******, 

  We appreciate your continued correspondence through the Better Business Bureau.

  I kindly request a copy of any documents validating your emergency, so we can issue the proper reimbursement for the affected flight.

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 18816505
  
  I am rejecting this response because:

  I already added the covid letter to the previous communication. I have attached it again.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/16/2023

  Hi *******, 

  Thank you for the information. I have gone ahead and issued a refund in the amount of $929.44 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 
  
  

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airlines removed my husband and I from Flight NK1378 (Confirmation Code LF3EUC) without notification. This flight is scheduled to depart this Thursday, January 19, 2023. I consulted a Spirit Airlines **************** rep who indicated a "flight credit" was issued in the amount of $260.18. As I asked more questions about the flight, particularly a different flight, I was advised that our original flight (NK1378) was available but would cost over $760.00.At this time, I would like to request a refund to my **** Card. I do not want a travel credit as I will not be flying with Spirit anymore. In addition, I am requesting a refund for the Annual Fee for being a Free Spirit Member in the amount of $69.95. Again, I do not want to do business with Spirit Airlines any longer.

  Business Response

  Date: 02/07/2023

  Hi *************************, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I have reviewed your reservation LF3EUC and I see you have disputed the charges. Since a dispute has been filed,  your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. 
  
  
  Please provide the account number associated with the *********** membership so I may cancel per your request. There is no membership on this account 300687240. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18815677
  
  I am rejecting this response because:    

  I don't understand what their response means?     I am requesting a refund from Spirit Airlines.   Why would my bank be involved?
  
  Sincerely,
  
  *********************************************

  Business Response

  Date: 02/09/2023

  Hi *************************, 
  
  Thank you for your reply. Since a dispute has been filed,  your bank has opened an investigation into the charges on your reservation LF3EUC. Please allow your bank to complete its investigation. We are unbale to process any refunds at this time. 

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 18815677
  
  I am rejecting this response because:    My bank should have nothing to do with this request.   

  Spirit Airlines removed me from the flight on January 19, 2023 from ********* to ***** without notice.     I discovered thru my App that my reservation could not be found.     I respectfully request that I receive a full refund as I will NEVER fly with Spirit Airlines again.

  In my opinion, these are unethical business practices.   They lied to me about my original refund in October when they cancelled all service to and from ************** and now Spirit is stating my bank should be involved.   My bank has nothing to do with this request. 

  
  Sincerely,
  
  *********************************************

• Initial Complaint

  Date:01/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 18, 2022 I purchased 2 flights from Spirit Airlines for myself and my son Zealous *******. After I purchased them, I realized a storm was headed to ******* so I immediately canceled the flight. Spirit airline sent me a confirmation email(that I have since deleted due to my mailbox being full). The confirmation said I would receive a refund for the cancellation. Four months later, I still haven't received the refund. Spirit airlines is telling me to work with my bank to get the funds and my bank is telling me to refer to Spirit airlines. This seems like fraud. I want my $148.19 or a credit for that same amount to get a new flight asap!!! I have not been made whole in this situation and no one is taking responsibility. My bank gave me a credit and then reversed it saying Spirit claims no credit is due. I want this handled asap!

  Business Response

  Date: 02/08/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.
  
  
  
  Please note that refunds are always an option for flights that have had to be cancelled by Spirit. If a guest chooses not to travel for a flight that was still scheduled, we are only able to provide a Reservation Credit at this time.
  
  
  
  I have reached out to our ********************* for an update on your dispute. 

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May ******* On Oct 13, 2022, I booked flight for my family with 6 members from *********, ******** to *************, ********** for Dec 25, 2022 with United Airlines and I also booked and paid $375.54 another flight from *******, ********** to *********, ****** for Dec 28, 2022 with Spirit Airlines. Also with Spirit Airlines, I booked and paid $1,035.48 flight from *********, ****** to *********, ******** for Dec 31, 2022.On Dec 24, 2022, United Airlines texted me informing that flight from ********* to ************* is canceled due to bad weather condition. During Christmas days, *** was a mess with thousand flights cancelation, and I could not find any other flights for my family trip. Therefore, I called Spirit Airlines to cancel flight from ******* to ********* and flight from ********* to *********. I explained to the ******** Service agent that I could not be in ********** because airlines company following safety regulations and canceled my flight, and it is not my decision to do so. However, the agent must follow Spirit Airlines policy and charged me $375.54 cancelation fees for flight from ******* to ********* and $594.00 cancelation fees for flights from ********* to *********.I called and made complain with Spirit Airlines but they refused to refund for my ticket purchase. Therefore I write this complain with BBB and hope BBB can help me raise the voice for a regular customer like me. I would like to be treated fairly because in the bad weather conditions, I can not be charged for airlines cancelation. Thank you for your time and consideration. God blessed.

  Business Response

  Date: 02/07/2023

  Hi ***, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  While I am unable to honor your request for a refund of your flights, I have issued a full reservation credit you can use towards another flight. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: XKR66N
  Amount: $1,035.48
  Expiration date: May 07, 2023
  
  
  
  Reservation Code: RIZB5G
  Amount: $375.54
  Expiration date: May 07, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************