Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  300 World Way #a Los Angeles, CA 90045-5899

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On our flight to ******* my husband and I paid for and extra bag to fly with us to in the compartment over head. So that ** each a carry-on bag and one bag. So we thought three suit case was good to go for our trip. Unknown to us when getting on to the plane we were stopped because I had a purse with me and that was counted as my carry-on which no where does it say on any websites that we booked though said a purse was a carry-on so we were hit with a hundred dollar fee. So a week later we packed differently so that wouldnt happen again, but it did. The woman loaded the plane stopped us again even though I had already paid for my extra luggage made us pay for the third bag a second time another hundred dollars. And we couldnt do anything about being in ******* heading back to *************. If I had any idea that was going to happen I would have stopped at the post office on the way to the airport and mailed the other suitcase home it would have been cheap and less hassle. The woman was mean and rude and talked down to my husband and I and talked in Spanish to the other flight attendants like we were not even there. I will never fly with spirit again and even I know will never go near them either!

  Business Response

  Date: 02/19/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation
  
  
  
  Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box (including wheels and handle) at the check-in counter, and also at the gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag will incur a small charge.
  
  
  
  Keep in mind that baggage prices are cheaper when purchased in advance. If the agent at the gate determines that your bag did not fit the dimensions of the personal item, then a charge must be applied. All baggage charges are non-refundable.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my fiance and I flew frm ***** ******* to *** *****, on the flight back to ******* spirit airlines refused to let us through the *** checkpoint and FORCED ** to pay $99.00 for her personal bag but on the way to ***** out of *****, we did not have to pay because personal back packs are free as long as they're within the weight and dimension limits for spirt which they were. When asked to be reimbursed they only gave us half credit voucher and we want our full $99.00 refunded back to us. They were also scamming other people with this same tactic. If we flew there and weren't charged why would we have to pay when flying back with the exact same bags.flight **** spirit airlines frm *** to ***************** 24th around 1:00pm *** is ***************************** spirit customer rep is Shaq ********************** case number CAS-*******-F1D7G7 reservation number HDEWTV

  Business Response

  Date: 02/19/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box (including wheels and handle) at the check-in counter, and also at the gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag will incur a small charge. Keep in mind that baggage prices are cheaper when purchased in advance. If the agent at the gate determines that your bag did not fit the dimensions of the personal item, then a charge must be applied.
  
  
  
  I understand that you stated your bag was within our personal item guidelines, however, because Im unable to verify what bag you had at the time of travel and its dimensions, Im afraid that Im unable to issue a refund.

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was cancelled due to covid. The reservation number is C9RQ5V. Spirit has not refunded the flight cost.

  Business Response

  Date: 02/16/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Im sorry to hear about your medical emergency that prevented you from boarding your original flight.
  
  I kindly request a copy of any medical documents validating your emergency, so we can issue the proper reimbursement for the affected flight.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on September last year i purchased a ticket to flight from *************** to ********, but the week of the trip Hurricane *** hit *******, worried for the weather conditions i called the airline, and they cancelled the flight. they offered me a partial credit EVEN knowing that hundreds of flights were cancelled, because the airports were closed. It is unfair that they did not provide a full refund, they also told me that i have to use the credit before dec 24/2022 (credit for 2 months) otherwise i will lose my money, i was very upset so they recommended to send a request to the airline which i did in November but they never respond. I called again to ask for extension in the credit and they said that the only way to do it is calling on December 23rd. I tried to call and connect with the airline, and it was impossible due to all the people calling for the cancellations due again to weather. I have lost my money, they did not offer me any options, they took my money and never offered me a response or service. I need my money back, i cannot lose my $308.55.

  Business Response

  Date: 02/16/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Please note that refunds are always an option for flights that have had to be cancelled by Spirit. If a guest chooses not to travel for a flight that was still scheduled, we are only able to provide a Reservation Credit at this time.
  
  
  
  As your flight operated as scheduled, you were issued a reservation credit. I have gone ahead and issued a credit extension for your flight. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: NBSDJL
  Amount: $308.55
  Expiration date: May 16, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservations were made for us with Spirit Airlines for a trip to Columbia. The individual in charge of the trip and who made the reservations suffered a Brain Aneurysm on 1/1/2023 and died on 1/14/2023. We contacted Spirit to cancel our flight and have been charged $311.92, for 2 of us, as a cancellation fee. We have 90 days to book a flight using the remainder of the charged, $1.050.00. Another couple on this same trip were charged $200.00 cancellation and another individual was charged $140.00 cancellation. We were all on the same flight. If there is a fee charged all parties should be charged the same. I'm asking to have this matter looked into and an explanation as to why different amounts get charged to different clients.

  Business Response

  Date: 02/16/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.
  
  
  
  Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $99, **** days the charge is $49, and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment per customer will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.
  
  For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.
  
  *************************************************************************************************************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My luggage got lost after the flight. Spirit instructed to file a claim #SLCNK40135722. After 30 days the claim is not resolve. **************** respond they cannot help. I had talked to the gate agent on my way home 2 days after the incident. They confirm having the possession of the lost luggage (after I showed them the picture) but need an hour to retrieve it while my flight depart in 30. They reassure the luggage will be sending out the next flight but itd never happened.

  Customer Answer

  Date: 01/26/2023

  Please either follow up with the gate agent at *** to return my luggage or process the claim for compensation. 

  Business Response

  Date: 02/16/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your stroller was mishandled while in our care. I apologize for any inconvenience this incident may have caused. 
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed with the *********************** (CBS) team at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.
  
  
  
  I am glad to see that you have initiated your claim with the correct department; the *********************** team. Kindly note that all claims are processed in the order they are received. We appreciate your patience while they search for your item and process your claim in a timely manner.

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18901596
  
  I am rejecting this response because:
  The reason the complain was filed is the unresponsive of the claim that was filed on Dec 29. Until now itd been more than 50 days and there is still no resolution for it yet. Even after the respond from spirit representative, there is still no movement on the claim.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/27/2023

  Hi ****, 
  
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  
  Please see note provided by our Baggage Team-After further review, we do wish there was more that we could do. Our record indicates that you property was delivered to the baggage claim area. While we understand your desire for monetary compensation, we will consider luggage mishandling as a result of the Spirit Airlines' negligence.

  
  We do suggest that you file a report with *************** since they would have access to any video evidence that *** be useful in this situation. In the event that you have travel or homeowner's insurance willing to consider your claim, any information that we can provide to assist them in their decision making, we will gladly provide.

  
  Please understand that this is not based on a lack of compassion, but rather the consistency in our guidelines. Thank you for your understanding.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18901596
  
  I am rejecting this response because: The luggage were lost and no responsibility for it rather than file a police report. That is not acceptable. I'm going to file a complaint with ********************************.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was cancelled not by myself and Spirit claims they did not cancel my flight. I have asked for a full refund and was denied. My flight confirmation code is: INQS8R Flight date: 1/28/2023 Name: *********************** Email: ************************

  Business Response

  Date: 02/16/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.
  
  
  
  I have reviewed your reservation INQS8R and I do see your flight was canceled online via the web. As we are a web-based, Guest-driven airline, Guests are ultimately responsible for the reservations and transactions they have made on the website.
  
  
  
  While I am unable to honor your request for a refund, I have issued a reservation credit you can use towards your next flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: INQS8R
  Amount: $135.68
  Expiration date: May 16, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit failed to provide accommodation and food to us after a delay of its fault on 12/28/2023. We submit the request and it was approved from its system displayed from spirit airline service desk. However the confirmation code never delivered to my email so we have to stay in airport for the whole night. We asked for compensation of $300 for the 3 passengers in the trip. Our fight book# is PNYHNH

  Business Response

  Date: 02/16/2023

  HI **, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Our records indicate that you purchased your reservation with a third party agency (Vacation Express). Unfortunately, the third party agency did not place your contact information on the booking. As such, we were unable to notify you of the Hotel voucher. 
  
  
  
  Please accept our apologies regarding your flight. Our records show that your flight was canceled due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  We understand your travel plans were disrupted. Our station issued each of you a Future Travel Voucher (FTV) in the amount of $50.00. I have provided it again below. 
  
  
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.
  
  
  
  Guest name: YING HAN
  Voucher code: 46756448070200121
  
  Amount: $50.00
  Expiration date: March 26, 2023
  
  
  Guest name: YU LI
  Voucher code: 46756444161500122
  Amount: $50.00
  Expiration date: March 26, 2023
  
  
  
  Guest name: GRACE LI
  Voucher code: 46756440377200123
  Amount: $50.00
  Expiration date: March 26, 2023
  
  
  
  For information on how to redeem your voucher, click here.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase an airline ticket for dates Jan 15th-Jan 23th 2023 back in Oct 10th 2022 for $478.36. I happened to be checking in at the airport, just so I can check in my bags and to go through TSA to get the terminal before my flight takes off not to board that very same morning. My Flight left at 5:45am and they check me in at 5:08am. I make it to the terminal and no one was there. So I had to go back to the very begginging of the airport to take to someone and get a supervisor or some assistance. All the employees were super rude and not helpful, and when i take to a supervisor she talked down to me and told me she was holding the plane till 5:42am that same morning, I made it through TSA and everything else by 5:30am and no one was there to board me on the plane. So there is no reason why I shouldn't of made it onto my flight. So I ended up missing my schedule flight to make to my final destination. and I missed my cruise which is very expensive. I ended up getting another flight from a different airline just so i can get back home because the supervisor I talked to over the phone (Spirit Airline) wanted to charge me another $300 to book a next flight even though I didn't get on my original flight to begin with I had to fly into ***** just so i can drive to *************** to get my bags that was check in and drive 1 hour to my cruise which i missed. When I was on the phone with the Supervior on the phone the airlines told her that I was late which is a LIE, because if I was then I wouldn't of been check in. Why would they check me in if the flight was taking off???? I want my money back for the flight. The supervisor and the check in staff needs to face some consequences. You can't talk down to people like that, such bad customer service. and it was the whole staff that morning

  Business Response

  Date: 02/16/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  We never want you to miss your flight. Thats why we recommend that you arrive at least 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, its recommended that you check airport information prior to arrival at the airport.
  
  Guests who dont complete the check-in process prior to the cut-off of the originally scheduled departure time are subject to their reservation being forfeited, and any modification charges and any difference in fare may be applied to new tickets. Information about check-in requirements can be found in our Contract of Carriage, and in the Help section of our website:
  
  **********************************************************************************
  
  Additionally, as per the terms of our Contract of Carriage, a document you agreed to upon securing a reservation with us, you must arrive at the gate at least 15 minutes prior to your scheduled departure. If not, you do run the risk of missing your flight. We have these time constraints in place to ensure in an efficient and smooth boarding process for everyone. I'm happy to see you were rebooked for the next available flight
  
  
  
  While I am unable to honor your request for a refund of your flight, I have issued a reservation credit for your return flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: GIVZJD
  Amount: $209.18
  Expiration date: May 16, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to check in online on mobile app for the flight 6:30 AM on the day of the flight. The app was slow but after a long wait it said check in was successful and boarding pass available. When I arrived to the airport around 6:50 AM heading to TSA precheck the mobile app bugged and turned out check in was not completed.Check in at the kiosk was also not working so I stand in line at check in counter. When I was able to speak to an agent they told me its too late to check in even tho I had more then enough time to get through security and get to the gate. The flight must have been over sold and they did not want me to get on the flight. This is a deceptive business practice considering the fact that you can even purchase and Spritit Airlines is selling flight tickets for flights departing in an hour of purchase. How could you purchase a flight ticket for a flight that the airline requires you to arrive for 2 hours before, as per the gate agent and will be denied check in at 45 minute ***** This seems like a deliberate attempt to defraud customers not refund them provide with a travel credit and sit on millions of dollars from customers. This should be investigated. I request a full refund immediately. I will also consider legal action to be taken against the airline.Reservation number: EWHZXR

  Business Response

  Date: 02/16/2023

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Im so sorry that you missed your flight. Please note, there is a 45-minute check-in cut-off time for domestic departures. At the cut-off, a flight is considered closed and the kiosks and team members ******* the counter can no longer print boarding passes or check bags. Our records show you attempted to check in at the kiosk at 6:52am for a check in cut off time of 6:45am. 
  
  We never want you to miss your flight. Thats why we recommend that you arrive at least 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, its recommended that you check airport information prior to arrival at the airport.
  
  Guests who dont complete the check-in process prior to the cut-off of the originally scheduled departure time are subject to their reservation being forfeited, and any modification charges and any difference in fare may be applied to new tickets. Information about check-in requirements can be found in our Contract of Carriage, and in the Help section of our website:
  
  **********************************************************************************
  
  
  
  While I am unbale to honor your request for a refund as all Spirit flights are non-refundable, I see you were issued a reservation credit and was able to book a new flight.