Business Profile

Airlines

Spirit Airlines

Headquarters

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Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,205 total complaints in the last 3 years.
899 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/1/23 a.m. *** to ***. FLIGHT CANCELLED, NO CREW. No Spirit flights *** to *** till late 1/2/23. I'm M.D. no coverage, HAD TO BE BACK. Even rent and drive. Told would be reimbursed. Called Spirit C.S. kept getting disconnected. Tried ***-*** on web sight, their app., email link and on the phone with C.S. Little blue wheel kept spinning. Reached C.S. couple times but never able to fix reservation to ***-*** DISCONNECTED repeatedly, Over 2 hrs Amazing, I did not end up with 5 reservations.Rented car and started driving. Received confirmation, ***-*** for 1/2, WORTHLESS. Took 16 min to correct the flight to 1/1/23. "Just lucky." Spirit charged $98 x 2 to correct their error. Per *** Spirit rep. ***** made this error". "System bad all day." As promised, reimbursed for the $90 car rental. Not gas.I should not pay $98 x2 to correct their error/problem, nor the difference in price *** to *** vs ***- ***. At the time I had an aprox.$600 credit with Spirit unable to use "system down."$140 of this credit now expiring. $50 x2 credits for inconvenience expiring 4/23."90days" but not allowed use on recent Spirit flight to FLA.11/2022. *** to ***. ? exposed covid. Called C.S. ? policy. ? changing to later in day after covid test. While on the phone with C.S. received ?txt/email that my reservations not valid. I have the screen shot. "? You cancelled my am reservation?" ".No, but system down/screwed up all day," "Do I still have reservations in am"" I CAN NOT TELL". Online, unable to confirm flight, so I rebooked. Later that night reservations looked good and I cancelled duplicate reservations. I was to receive refund, received credit instead now $140 of expiring. .Able to catch a.m. flight, boarding passes were CANCELLED. System down, unable use these credits on ***/*** WANT:changefee 98x2=$196 REFUND gas 30?expiring credits 240 ***/*** extra$50: REINSTATE $320CREDITS WOULD LIKE CALL FROM SUPERVISOUR ************
Business Response
Date: 03/14/2023
Hi *****,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Please provide the conformation number to the ***-*** flight so I may look into this for you?
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Book a international flight for me and my companion on Spirit Airline booking # was HCWRPI . There web site stepped me through the process paying for a seat and then baggage fee. When I went to travel back they said I did not pay for the return baggage fee and charged me $186.44 and $116.82 for 10 pounds over. I have a screen shot from there web site showing that it was paid for before the flight. The Contact at Spirit said there system does not show that info. Like a refund for both fees total of $303.26 photo of receipt paid at the *** airport when I returned.
Business Response
Date: 03/14/2023
Hi *******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I have reviewed your reservation HCWRPI and I do see you purchased a combo for your outbound flight which allowed you to travel with a bag up to 50lbs, however, no baggage was purchased for your return flight.

Spirit has implemented a baggage weight limit of 40 lbs. On your return flight you were charged for two checked bags and the overweight fee as your bag was over 40 pounds. I have provided a link below to our baggage prices.

******************************************************

As the charges to your reservation are correct, I am unbale to honor your request for a refund.
Customer Answer
Date: 03/14/2023

Complaint: 19431712

I am rejecting this response because: you web site shows that both ways baggage was allowed as per screen shot of your web site. This is problem with your web site showing that. Also it never went to a screen to charge the return baggage fee. So another problem with your web site leaving me to believe that it was paid.

the proof is the screen shot taken before the trip showing baggage in both direction was paid.

Sincerely,

*******************************
Business Response
Date: 03/23/2023
Hi *******,

We appreciate your continued correspondence through the Better Business Bureau.

Your refund has been issued in the amount of $93.22, $93.22 $93.22 and $23.60 back to card ending in ****.
Customer Answer
Date: 03/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:02/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was set to travel today, February 19th, 2023. I missed my flight by a few minutes due to TSA, and I went up to the gate to try and rebook.The spirit attendant at first did not want to do it at all, but I was told by someone they could rebook it. They then told me i had no other option but the next available flight, even though I tried to tell the woman working that it wasnt going to work for me. I tried many times to speak but was interrupted every single time, and I even apologized because I was autistic, and she said she did not care. I said Tuesday was earliest I had an option to be able to get a ride, because I have trouble driving myself, and she said she did not care about me nor my disability. All I wanted was to be able to change my flight at the gate without a fee, and now Im stuck not being able to go on flight. They wanted to charge me $400 to change my ticket just for me to go home. I was treated extremely poorly. I just want to go home.
Business Response
Date: 03/14/2023
Hi ******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.

Were sorry that you missed your flight. We dont like being late and we know that you dont either. Thats why we ask our customers to be at the gate at least 15 minutes prior to scheduled departure or they may risk losing their entire reservation. Heres a link with more information about our guidelines:

******************************************************************************************************************************************

Our records show you were rebooked for the following day however, you did not board the flight. As a courtesy, I have issued a reservation credit for your missed flight.

This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.

You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.

The information to your credit is below.

Reservation Code: JERZ5P
Amount: $68.89
Expiration date: June 10, 2023

You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:

******************************************************************************************************************************
Customer Answer
Date: 03/14/2023

Complaint: 19431575

I am rejecting this response because I was treated in an inexcusable way by the workers at the gate. I was interrupted, humiliated, and belittled. I did not make my rebooked flight because I was in tears trying begging for The attendant to change the date back for the following day. She was interrupting me, raising her voice at me, and telling me she didnt want to do it. When I told her to please change the day to Tuesday, which I know they can do the change free of charge, Ive seen it done. She refused. I did not have a ride for that day. I told her to please stop raising her voice and interrupting me, because I am severely autistic and cannot defend myself nor speak up for myself well. The attendant said SHE DID NOT CARE. I am sickened by the fact that I no longer feel safe or comfortable flying spirit, and the fact you offered me $68 and made it a point to say I missed the flight. You didnt even bother to read the full complaint.

Sincerely,

*******************************
Business Response
Date: 03/14/2023
Hi ******
We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I'm so sorry that your recent experience with us was not pleasant. Upon reviewing your reservation I see you have reached out to our Disability Team. Once the reports are gathered, they will be in touch with you. The investigation may take some time to complete, so I thank you in advance for bearing with them through this process.
Customer Answer
Date: 03/14/2023

Complaint: 19431575

I am rejecting this response because: I have not received any compensation or reply for the way I was treated. I had to buy an entirely different reservation that was over $100 due to the negligence of your employees and my needs.

Sincerely,

*******************************
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last night, while trying to book my flight from *** to ***** using points, I was prompted to purchase additional points because I was 53 points short (flight was ****** points and I have ****** points). I followed the prompt and purchased **** points for $25, but the points were not added to my account (purchased at 8pm 2/17/23 and still havent been credited the purchased points as of 2:14pm 2/18/23). I spent over an 2 hours on the phone with customer service last night only to be told by FOUR different customer service representatives that there is NOTHING they could do to help! I also spent another hour on the phone today- transferred to THREE different reps who couldnt help me resolve the issue! I need someone to call me to resolve this asap. Also, the SAME flights that were ****** points last night are now showing a fare of ****** points- I am kindly asking that you honor the ****** fare that I was offered last night and give me the points I PAID FOR!
Business Response
Date: 03/13/2023
Hi ********,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Award seats are limited, so availability may change while you are booking a reservation. Lower point redemption fares generally sell quickly because they are in high demand. While we understand your frustration, we can only offer a set number of seats for a certain amount of points.

I have reviewed your Free Spirit account and I see your points have still not been posted. Please let me know of you would like a refund of these points or if you would like them posted to your account.

I will then reach out to Points.com on your behalf.
Initial Complaint
Date:02/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a flight confirmation: UFQFHC from *** - *** on 2/18/23 around 9am EST. I booked this flight in error and immediately attempted to cancel the flight. Unfortunately, Spirit Airlines just now responding back via What's App because no one answers the customer care line. The representative states they can't refund a recent purchase. I'm like but I just made the purchase and you can't force me to pay for something that was done in error. I am expecting a full refund as every airline has a 24 hour risk cancellation policy.
Business Response
Date: 03/13/2023
Hi *****,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

We sincerely apologize for the extended wait time you encountered while contacting our ******************** Please know that we are working diligently to perfect this process and improve our service for you.

Plans change we understand and that's why we offer several options on how to cancel your reservation. The quickest and least expensive option is to visit "My Trips" and make cancellation yourself. Changes can be made up to an hour before scheduled departure.

Upon reviewing your reservation UFQFHC, I see your refund was issued in the amount of $528.54 back to your card ending in 1018.
Initial Complaint
Date:02/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I traveled Spirit Airlines in January round trip ********* to *******. From ********* to *******, I had a small backpack because i pre shipped my luggage. My backpack only contained my laptop and headphones. I was not charged for my small backpack on the way to ******* as it was considered a personal item and met measurement criteria. On the way from ******* to *********, I was abruptly stopped after the gate, walking down the gateway to the plane when a female attendant literally grabbed me and said hey you gotta pay for that! I asked her what was going on and she said I needed to pay for my backpack. She stated only purses and laptop carriers were permitted even tho my bag fit the dimension criteria. The gate attendant was extremely rude and berated me. She told me Id either pay or miss my flight. I paid because I had to get home to my children. I immediately contacted spirit via chat and email and as of today, I still have not received a response. Today, I viewed my bank statement and saw a $4 charge from spirit dating 02/17. I need not purchase anything on board and charge states ****** **. My flight was over a month ago so why is spirit still charging my card? I called customer service today and have been on hold for two hours. This is the 2nd time Ive flown with spirit and they have placed unauthorized charges on my account. I want full refund of $103 to my card or I will be contacting the proper channels to initiate a class action lawsuit because they have done this to several people according to my research. I will accept nothing less than a full refund or I will be taking legal action.
Business Response
Date: 03/13/2023
Hi ******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box (including wheels and handle) at the check-in counter, and also at the gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag will incur a small charge.

Keep in mind that baggage prices are cheaper when purchased in advance. If the agent at the gate determines that your bag did not fit the dimensions of the personal item, then a charge must be applied.

I understand that you stated your bag was within our personal item guidelines, however, because Im unable to verify what bag you had at the time of travel and its dimensions, Im afraid that Im unable to issue a refund.

Spirit's onboard purchases are managed by a third-party vendor. Please refer to the link below, for a breakdown of you receipts regarding onboard purchases.

**************************************************************

Please be advised that our onboard purchases may take months to process payments for items purchased onboard. Charges like these are usually delayed because they are processed by bulk after a certain period, unlike regular purchases.
Initial Complaint
Date:02/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made reservation on Spirit and then attempted to cancel immediately but could not due to their disconnecting calls, also 4 hr holding times and lying about calling me back. I have all calls time-stamped from 12/31/22 and forward.Since no response from Spirit Airlines, I contacted Credit One, my card which was used, and did not receive my credit back. I did not fly Spirit, since I had a medical emergency, and, all was attempted to be accomplished within 24 hour window.Please attempt to assist me. I booked reservation on 12/31/22. Thank you.
Customer Answer
Date: 03/07/2023
Please see attached
Business Response
Date: 03/13/2023
Hi ******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

We sincerely apologize for the extended wait time you encountered while contacting our ******************** Please know that we are working diligently to perfect this process and improve our service for you.

Plans change we understand and that's why we offer several options on how to cancel your reservation. The quickest and least expensive option is to visit "My Trips" and make the cancellation yourself. Changes can be made up to an hour before scheduled departure.

I have reviewed your reservation QDKQSI and I see you have disputed the charges. Since a dispute has been filed, your bank has opened an investigation into these charges. Please allow me to follow up with the ********************* regarding a status of the dispute and I will reach back out to you.
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 15th 2022 Saturday I was arriving back from ******, ******. My bag was destroyed by Spirit Air Lines baggage handlers. Before I left *** Airport. I had to deal with their ghetto staff members that was so busy being on their cell phones and checking their social media pages. I filed several complaints by email and phone calls. Each time I get a verbal or email response. I'm told I had to wait and it was nothing that I could do but to wait until someone from Spirit get in contact with me. Which it never happened. Well I've waited for 4 months and 2 **** days. I want to be reimburse for the luggage I had to replace. My bag was in great/perfect condition. It took someone with such arm muscle/strength. To pick up my bag by one handle and threw it until the handle was completely was ripped off. It was humiliating and embarrassing to witness with other passengers. How my bag came down the ramp / conveyor belt. It was a complete struggle trying to carry this bag with my other bags through the airport. Until some other airport employee assisted me.
Business Response
Date: 03/13/2023
Hi *******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.

Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.

Our records show that a report (BWINK56812121) was filed, which is a good first step. Kindly note that BWINK56812121 is a record of the incident and not a claim. Please use the instructions listed on this report (BWINK56812121) to initiate your claim with the Central Baggage Claims team and stay in direct contact with your claims specialist for the resolution.

To have a Claims Specialist assigned to your file, please submit a claim through our *************** web portal at the link below. You will be asked to enter your Last Name and File ID *************.

www.spirit.com/bagclaim or **********************************************************;
Customer Answer
Date: 03/14/2023

Complaint: 19421706
This is my second time putting in a claim. This time it's not accepting the claim number # *****. It states my luggage purchase date is invalid. My luggage bag that I replaced in November 2022. I want my money refunded back to me. This is frustrating.
I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 03/14/2023
Hi *******,
We appreciate your continued correspondence through the Better Business Bureau.
To have a Claims Specialist assigned to your file, please submit a claim through our *************** web portal at the link below. You will be asked to enter your Last Name and File ID *************.

www.spirit.com/bagclaim or **********************************************************;
Customer Answer
Date: 03/14/2023

Complaint: 19421706

This will be my second claim I filed with Spirit Airlines. The second file # is *****. However, it states my purchase date is not valid for the bag I replaced. Which it doesn't make sense to me. Furthermore I just received an email from Spirit Airlines compromising another customer personal information including her full credit card information on it. I even tried to call Spirit Airlines to let them know what happened. The customer service reps continues to tell me to keep filing claims until I get a responses back from them. This is ridiculous and frustrating.

I am rejecting this response because:

Sincerely,

*************************
Customer Answer
Date: 03/17/2023
This will be my second claim I filed with Spirit Airlines. The second file # is *****. However, it states my purchase date is not valid for the bag I replaced. Which it doesn't make sense to me. Furthermore I just received an email from Spirit Airlines compromising another customer personal information including her full credit card information on it. I even tried to call Spirit Airlines to let them know what happened. The customer service reps continues to tell me to keep filing claims until I get a responses back from them. This is ridiculous and frustrating.
Business Response
Date: 03/26/2023
Hi *******
We appreciate your continued correspondence through the Better Business Bureau.
To have a Claims Specialist assigned to your file, please submit a claim through our *************** web portal at the link below. You will be asked to enter your Last Name and File ID *************.

www.spirit.com/bagclaim or **********************************************************;
Business Response
Date: 03/27/2023
Hi *****,
#***** is not the claim number.
The guest has to submit a claim through our *************** web portal at the link below. You will be asked to enter your Last Name and File ID *************.
www.spirit.com/bagclaim or *****************************************************
The guest must include a completed online claim form inclusive of all the required documents. All claims are then processed in the order they are received.
Business Response
Date: 04/18/2023
#***** is not the claim number.
The guest has to submit a claim through our *************** web portal at the link below. You will be asked to enter your Last Name and File ID *************.
www.spirit.com/bagclaim or *****************************************************
The guest must include a completed online claim form inclusive of all the required documents. All claims are then processed in the order they are received.
Customer Answer
Date: 04/26/2023

Complaint: 19421706

I am rejecting this response because: This is the claim number that was provided to me. Spirit keeps stating this is not the claim number but this is what was provided to me.

Sincerely,

*************************
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/6/23, I made flight reservations for my family (PL449N). The total for our flights was $1785.90. On 2/13/23, our flights were canceled and no reason was given. That same day, I booked new flights for a total of $1155.90 using the credits from the previous reservation. New reservation is UDJF5V. I tried chatting with CS to request a refund a few times, but never could sit at my computer long enough to reach someone. Today, 2/16/23, I spent 2 hours waiting for customer service in chat. I explained the situation and asked for a refund of $630 (the difference between the two reservations). I was told that the $630 is now a credit on my account and that, as we rarely travel, it will not get used. I again asked for a refund. I was told, our position remains unchanged. I asked to speak to a supervisor and was told that it was not possible. I asked to cancel my current flight and receive a refund for that. I was told that I would be charged a cancelation fee if I did so. I then called in and asked to speak to a supervisor. I again explained our situation and asked for a refund. I was told that they could not issue me a refund because it was a credit. I explained that I would not use that credit as we rarely travel. She said there was nothing she could do. I then asked to cancel my flights and get a refund for that. I was told that I would be charged a fee for canceling. I reiterated the fact that I am only in this position because Spirit canceled my flight and asked her to help me resolve this. She said there was nothing she could do. I would like my $630 refunded.
Business Response
Date: 03/12/2023
Hi ****,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

After further review of your reservation, our records indicate that you did indeed experience a schedule cancel. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.

I have gone ahead and issued a refund in the amount of $630.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.

Please confirm if you would still like to cancel your rebooked flight UDJF5V.
Customer Answer
Date: 03/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/10/2023 I took a trip to the **************. I had two flights. one from *** to *******, the other from ******* to the **************. my first flight was delayed an hour and a half, which caused ** to miss our connecting flight to the **************. Which was the airlines fault. Because this happened I had to stay the night in ******* and spend money on a hotel that I was not planning for. Spirit Airlines wasnt able to get me on another flight until the next day. Which caused me to miss out on activities and my Airbnb stay that I had already planned and cannot get refunded for. I asked. How would they accommodate for this and they were not willing to do anything at all Im filing a complaint, because I would wish to have my funds return for the flights, and be accommodated for the hotel stay and also the activities that I spent money on and didnt get to do. Due to the flight being delayed .
Business Response
Date: 03/12/2023
Hi ******,

We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.

I'm truly sorry that you missed your connection. Our records show that your outbound flight was delayed due to a bird strike inspection, which is outside of Spirits control.

While Im unable to issue compensation for your out of pocket expenses. Our station has issued vouchers you can use towards your next flight.

Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount goes towards the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.

Guest name: ***************************
Voucher code: 47655624835500001

Amount: $50.00
Expiration date: May 20, 2023

Guest name: *************************
Voucher code: 47655641463500001

Amount: $50.00
Expiration date: May 20, 2023

Guest name: *************************
Voucher code: *****************
Amount: $50.00
Expiration date: May 20, 2023

Guest name: *********************************
Voucher code: 47655668725300001
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