Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  84 State St Boston, MA 02109-2202

• 

  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

• 

  Spirit Airlines

  7200 Ne Airport Way Portland, OR 97218

• 

  Spirit Airlines

  5300 Riverside Dr Concourse B Cleveland, OH 44135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2023 i booked my round trip ticket for my son and i to go on vacation on April 15- 22nd. the amount i paid was significately higher than the price it is today 2/23/2023. since the trip is over a month away i called the airline and they only said that " if the flight had gine up they wouldnt call me tl collect the difference!" whats the point tl hurry up and buy your tickets as soon as possible so they can go ahead and sell it for a lot less in a few days. zero professionalism and they also refused tl even change my name on the itinary and directed me to the website.

  Business Response

  Date: 03/20/2023

  Hi Candy, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Spirit offers a huge variety of prices on our seats, we strive to offer ultra-low fares and we often have many promotional and or deeply discounted fares. These fares will have limited seating and restrictions may apply to that flight. As with all other airlines, Spirit Airlines' prices may change throughout the day. Airfares are subject to change and several factors influence pricing.
  
  
  With that being said, we're unable to offer the difference if a lower fare becomes available. Its the same concept as if the price were to increase after youve purchased a ticket, we will not charge you the difference. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/1, I paid $311.00 for a round trip flight leaving *** on 1/9/23 to *** &returning on 1/16/23. I had to modify the reservation (RDURMV). On 1/8/23 I paid $44.00 to modify the trip to leave *** on 2/9/23 &return from *** on 2/18/23. However the confirmation email didn't reflect this. It showed I would leave *** to *** on 1/16/23 and then leave *** to *** AGAIN on 2/18/23. I called back right away and let them know the dates were incorrect. I was assured no worries but policy must be followed & the call has to be reviewed to validate that this error falls on the agent. I was told that this would take 3business days. After 3days passed I called back &was told that the call was still waiting to be reviewed &that they hadn't given me the wait time in its entirety which could be **** days. This agent said she would resubmit the ticket. I explained the reissued ticket date was approaching &I was really hoping to straighten this out before that. I wanted to keep the 19th for a return date. Assurance not to worry again came again from this agent. Don't worry about missing the flight on the 16th it will be fine. To date the call has not been reviewed. I've called &called to no avail. I end up having to purchase another ticket ($143 CWDZRR) from *** to ***. When it was time to come back home the day before leaving I tried to check in online for the flight and couldn't find the reservation. I called &was told that because I didn't catch the flight on the 16th my whole reservation RDURMV was cancelled. I explained that I called beforehand to prevent this &all I got was apologies &tied hands. I asked to speak to a manager &was left on hold &forgotten. I had to turn around &purchase another ticket from *** to *** for $335! (AG9N3J). I am asking for A REFUND of $522. $44 for fee to modify the reservation, $143 for repurchase of ticket from *** to *** and $335 for repurchase of ticket *** to ***. Also a $100 travel voucher for a HUGE inconvenience would suffice.

  Business Response

  Date: 03/20/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  I have reviewed your reservation RDURMV and the call review and I do see an error was made on the Reservations Agent part. 
  
  
  
  I have gone ahead and issued a refund in the amount of $195.00 (AG9N3J difference in price) back to your card ending in ****, $44.00 back to your card ending in **** and $311.00 (RDURMV) back to card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 
  
  
  
  There is no refund due for CWDZRR as that rebooked flight was less than the original flight, RDURMV. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do i begin our flight was delayed for about 4 hours which I did not get the notification until I was at the airport which I was there 2 hours before and we drove from ************** ********! So I was stuck in the airport with nothing very unprofessional and the staff rude. We got offer a 7 dollar food voucher right when the plane was coming we tried to use it and it did not work. We was celebrating our anniversary/ Valentine's Day our hotel was booked and canceled for the night which we was charged and if you are not checked in at a certain time the hotel will cancel your room. Which left us homeless and we had to go back to the airport and spend the night. We wasted cable money which was like 100. Also I had dinner reservations and I had put a deposit down I lost that as well. This has been the worst trip of my life I want all my money back for the inconvenience. I sent spirit a email and they said they gave me 50 please do not play with my husband and I I research the ******************************** and I want my money it should be 4x the price of my airline tickets also I want all the money I lost. This was my first time using this company and I will never use it again. I do not want a credit I want my money back and a check

  Customer Answer

  Date: 02/23/2023

  Here is the information 

  Business Response

  Date: 05/09/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  As your flight was boarded and travel is complete, we are unable to honor your request for a refund of your flight. Additionally, as you were not denied boarding due to an oversold flight, you are not eligible for denied boarding compensation. 
  
  
  
  We understand your travel plans were disrupted. Our station issued each of you a Future Travel Voucher (FTV) in the amount of $50.00 and our agent also issued another $100.00 to you. 
  
  
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount goes towards the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.
  
  
  
  For information on how to redeem your voucher, click here.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got our flight delayed just to be told last minute our flight was Cancelled, we then were left with a rescheduled flight for next day 9pm in which was 24hrs deom our flight, proceeded to call and got hung up and when I called again the supervisor was rude, didnt care that we didnt have a place to stay in ********* where we have no one at, couldnt help ** get a room nor get an earlier flight now we have to stay in an airport to stay to sleep and miss work and they didnt care about us at all. Nor accommodated us

  Business Response

  Date: 03/20/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  To better assist you, please provide your name (as it appears on your reservation), confirmation code, and e-mail address used when booking your reservation.
  
  
  Once received, Ill do all that I can to help!

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip that involved flights from Spirit airlines through a third party website and was told the trip was fully refundable until March 3rd. On February 21st I needed to cancel the trip, and was able to cancel it all except for the flights. I then contacted Spirit who said I would have to pay for cancellation fees as well as that I was unable to get a refund to my account, instead it had to be a credit. Then, on February 21st I called at 12:00 pm central time and spoke with an agent who stated to me that I would be able to use the credit while booking through a third party website, such as Orbitz. I then reiterated that I would be able to use them through a third party website, to which I was then told again "yes". However, when I went to use the credit on a website I was told that I couldn't and to call Spirit again. Once I was able to get ahold of them again I was told it must have just been an error, but I do not want credit if I am only able to book directly through Spirit airlines, and after being lied to I want a refund.

  Business Response

  Date: 03/22/2023

  *****************, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Reservation Credits:
   can be used for multiple bookings until the full value is used
   can be applied toward airfare, bags, seats, taxes, and fees
   can be redeemed by any Guest linked to the original reservation
   can be redeemed via spirit.com or by calling Spirit reservations at ************
  I do apologize for the misinformation you received when calling our ************************ however, I'm happy to see you were able to use your credit towards another flight. 

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a round trip ticket for me and my husband to ********* and back to ********** on **** *** **** the plane ride there the flight attendant yelled screamed was being so obnoxious telling everyone we had to pay to use the bathroom. On the way back they distroyed our luggages they were all ripped we also had stuff missing talked to the lady at the desk was told oh well thats the chances u take

  Business Response

  Date: 03/20/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  We genuinely appreciate the time that you've taken to bring your concerns to our attention.
  
  
  I can assure you that the level of service you described is not a normalcy with Spirit. I've shared your comments with our ************************* team for review and training purposes. 
  
  
  Without your feedback, it would be hard for us to determine exactly where we need to improve our guest experience.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19451764
  
  I am rejecting this response because:
  They didnt correct nothing at all. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2023

  Hi *******, 
  
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  I'm truly sorry to hear you were dissatisfied with the level of service you described. I assure you that we are committed to offering quality customer service and ensuring that your flight experiences are both positive and memorable. We apologize if your experience with us fell short of the standards we strive to achieve every day.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19451764
  
  I am rejecting this response because: all the issues we had they should provide complementary tickets for our next flight atleast some sort of ticket vulture 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/23/2023

  Hi *******, 
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  I'm truly sorry to hear you were dissatisfied with the level of service you described. I assure you that we are committed to offering quality customer service and ensuring that your flight experiences are both positive and memorable. We apologize if your experience with us fell short of the standards we strive to achieve every day

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19451764
  
  I am rejecting this response because: they offered nothing in regarss to the problem
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/23/2023

  Hi *******, 
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  I'm truly sorry to hear you were dissatisfied with the level of service you described.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19451764
  
  I am rejecting this response because: i want a vulture for 2 future flights there was no call for the problems i encountered 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a flight on 02/01/23 for the amount of $933.90 flight number DCNS2F for February 4th and February 9th round trip ******, ******(***)- *******, **(***). I had a horrible flight on February 9th that was canceled after waiting all day at the airport getting the run around from staff. After 6 hours, they finally announced we were getting on the plane which we boarded a bus that took us to the plane and we walked on the stairs to the plane. After 45 minutes of waiting for the plane to take off the pilot came on and said he surpassed the 16 hour **** and the flight was officially canceled. We couldn't get off the plane after this for 2 hours because we had to wait for a bus to come pick us up from the plane. People were screaming and arguing at the staff and then staff was handing out free shooters to calm everyone down. My flight was supposed to board at 10:45AM and we finally were on a bus to a hotel by 8PM. An entire day waisted filled with stress when all spirit had to do is cancel the flight and I would have went back to my resort for the day. I am requesting a full refund to my credit card that was used to book this flight. Free Spirit #**********

  Business Response

  Date: 03/20/2023

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  As your flight was boarded and travel is complete, I am unbale to honor your request for a refund. However, if you have any unexpected expenses during your delay. Please attach the receipts that outline the expenses you incurred and I will submit them for review. 
  
  
  
  Our station issued each of you a Future Travel Voucher (FTV) in the amount of $50.00. You should have received an e-mail containing this information. 
  
  
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount goes towards the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************.
  
  
  
  For information on how to redeem your voucher, click here.

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19448149
  
  I am rejecting this response because: The fight wasn't delayed; it was delayed all day then canceled.    I arrived at the airport at 8AM and arrived to the hotel at 8PM.  Spirit knew that our flight was going to be canceled and were stringing us along.  I find this very unprofessional.  Staff were on board complaining of the airline and were handing all customers shots of alcohol for free because of the headache.  I do not want $50 for spirit as I won't be using your airline again.  I am requesting a refund.  
  
  Sincerely,
  
  Stephane Lake

  Business Response

  Date: 03/21/2023

  Hi *********, 

  We appreciate your continued correspondence through the Better Business Bureau.

  As your flight was boarded and travel is complete, I am unbale to honor your request for a refund. 

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit bumped me and my wife off the flight because of overbooking, causing an 8 hour delay and an exhausting day between airports and are not compensating in line with what I understand are DOT compensation rules. I have called and was told to email, i emailed and was told to expect a response in 30 or more days.This was flight 636 ***>PIT on 2/2/23

  Business Response

  Date: 03/20/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Im so sorry to see that your flight NK-636 ***-PIT?was affected by a downgrade. Although rare, sometimes we must make difficult decisions in order to best utilize our resources. Rest assured; we will we continue to do all that we can to prevent this from happening.
  
  
  
  Our station confirmed that all Guests were informed of the downgrade to a smaller aircraft. Volunteers were then solicited to go on the next available flight. In these cases, Guests who are last to check in are offered alternate accommodations. If this is not feasible, a refund of the affected segment of the trip is offered. 
  
  
  
  Im glad to see that our team has issued a refund for your affected flight, I also see you were issued vouchers. 
  
  
  
  Please be advised, denied boarding compensation is not given for downgrades.  Information regarding our denied boarding policies in the event of a downgrade can be found in section 9.3 of our Contract of Carriage.  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flight was scheduled for December 28th at 6:30 PM, arriving in ***** at 8:30 PM. The first thing that was done wrong was that our gate kept on changing every 10 minutes, ***** time we got to a gate we were told it was the wrong one and was asked to go back to where we were before. Because there was a lot of people complaining at a gate at one point, one of the employees got very upset, and told us to move out of the way and to let him work in peace very rude, very unprofessional. we kept going from gate to gate for about an hour, after all of that they told us our flight was delayed until the following morning. The made us go through a huge line for over an hour and a half. When we finally made we were told to wait for an email with confirmation of the hotel that we were going to be staying for the night. Email that was never sent or received,nearly 5 hours after we were sent to a hotel, by then it was already past midnight. We were told we needed to be at the airport by 6:00 AM. Food vouchers were provided but of course, at that time, there was no restaurants open at the airport, so we had to go to bed without eating dinner. Keep in mind that my husband and I had be at work the next day at 8:00. AM. (Missed that day) We called Spirit to complain and we were sent vouchers of $50 for future flights. Why would I wanna use this airline again ? I am never going to use them ever again so this is not the competition that I want. I would like for my money to be refunded for all of the inconveniences, the laying, playing with everyone and for the mistreatment from all of the employees at the ** airport.

  Business Response

  Date: 03/16/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  
  Please accept our apologies regarding your flight delay. Our records show that your flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  
  As you flight was boarded and travel is complete, I am unable to honor your request for a refund. 

  Customer Answer

  Date: 03/19/2023

   
  Complaint: 19446026
  
  I am rejecting this response because: even though I traveled, I miss the day off work, missed important meetings, the hassle of going to sleep at 2 oclock in the morning and waking up at 5:30 to be at 6 AM at the airport when none of this was planned. I do not accept your apologies, and Im sure this is has nothing to do with maintenance. It happens quite often with your airline. As a matter of fact, I have done my research. I demand a refund even though I traveled I lost more by missing work plus the inconveniences your airline cost me. 
  

  thank you 

  
  Sincerely,
  
  ***********

  Business Response

  Date: 03/20/2023

  Hi *******
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  As I have fully researched your concerns, and reviewed our Contract of Carriage, I'm afraid I'm unable to alter the position provided.

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19446026
  
  I am rejecting this response because: I reject this response because: It is not possible that your flights are frequently cancelled due to mechanical "issues"; I firmly believe it is all due to poor job organization and irresponsibility on your part. The feedback, reviews, and I'm sure Best *************** has millions of complaints about your airline. You offered a $200.00 voucher for future use; however, because my experience with your company was unsatisfactory, I do not intend to use your services again. I wish you would at least refund the cash vouchers. I beg that the best business beauru considers my request. 

  An apology is appreciated, but it does not compensate for the lost work time and inconveniences caused by your company. Be accountable.
  
  Sincerely,
  
  Inalvys Rub

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, today is 02/21/23 exactly 9 days before my flight. I am having a very uncomfortable time in my life where a family member has currently landed in the hospital. His condition is very unstable and I am unsure that I cannot make my flight on 03/02/2023. I am choosing to NOT CANCEL MY FLIGHT, however reschedule my flight from 03/16 to 03/19. After speaking to ********************* Im not sure this person even exists, I have found the inconvenience of paying close to $300 in rescheduling fees for a life or death situation that I am facing with a family member. I understand if I have to pay fare differences, but you guys are making me pay close to $150 in extra fees for changing the date of a flight, because I have grandfather is in an unstable condition?! ***** wasnt understanding at all of my situation. What type of customer service do you provide for a client in need ? I recommend your business to all my family members, friends and clients and i honestly will NOT ever recommend anybody again to this airline. I have not received this type of treatment from any airline before. I asked ***** as a COURTESY to please understand the situation and help us out. We are not trying to cancel our trip, just reschedule due to a family member being unstable.

  Business Response

  Date: 03/16/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Itinerary changes are subject to a per guest service charge, plus any difference in airfare for the alternate requested date(s) or flight(s), and any difference in government taxes and fees.
  
  
  
  As a courtesy,  I have issued a reservation credit for your canceled flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: XF7MQF
  Amount: $261.56
  Expiration date: June 12, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
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