Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  84 State St Boston, MA 02109-2202

• 

  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has lost my baggage. *** tried calling and emailing them and it has gotten no where. I just want my baggage shipped to me as soon as possible all my clothes were in there

  Business Response

  Date: 03/26/2023

  Hi *****,
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Our records show your bag is at the ***************. 

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,267.62 for two roundtrip tickets from ******* to ********** for 2/18/23 returning 2/24/23. My confirmation code is HHW57G. Our return flight from **********-Flight 784-was cancelled due to a mechanical issue-understandable. However, Spirit handled this horribly. We waited in the airport for hours with no communication-gate agents told us they could not help. Finally, Spirit sent us to a hotel an hour away; however, they never told us when we would come back nor what to do about the flight. We were scheduled for another flight the next day; however, were not notified until I received an e-mail that it was delayed. The new flight was delayed for hours-with no communication from Spirit. We had to stand right up at the gate for fear that the plane would start boarding since we had no information. Then, Spirit started boarding another flight to our exact same destination before us which was extremely disrespectful. We had been waiting for over a day at this point. We finally got to our next flight and that was also delayed-Spirit agents there said to contact customer service at our next destination (*******) for help with a hotel since our third flight from ******* was scheduled for the next day (Sunday). When we asked customer service if they would provide any type of hotel voucher they refused to help. They insisted they couldn't help because the delay was due to weather which is false. We paid for a hotel/ride/food out of pocket. We were originally supposed to return on Friday night and didn't get home until late Sunday night. Spirit was horrible with communication and caused chaos and uncertainty for days. We were unable to even sleep not knowing when Spirit would contact us (they never did). When I contacted Spirit for a refund and to file a complaint they only offered $50 vouchers for airfare that must be booked by May 2023. The amount of the voucher and the expiration date is insulting. These severe delays in travel warrant a refund of some sort.

  Business Response

  Date: 03/26/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry that your flight was canceled due to maintenance. We do all that we can to prevent these cancellations but at times they're unavoidable. I know that this disrupted your travel plans and again I do apologize. While the reality is that delays and cancellations are a very small percentage of our operation, we understand that they are the single greatest cause of frustration for our guests. Rest assured, we're doing all that we can to improve this aspect of our service.
  
  
  I understand you have had some unexpected expenses. Please attach the Hotel/ride and food receipts from your stay in ******* that outline the expenses you incurred as a result of this cancellation.
  
  
  Once the proper documentation is received, it'll be forwarded to our Refunds Specialist for review. If reimbursement is approved, the review process can take up to 20 business days to complete. Should our Specialist determine, that compensation will be issued, a check will be mailed to the address that you provide.
  
  
  Please provide your mailing address in response to this e-mail as I cannot submit your claim without this information.

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I will submit receipts to the business in order to request refunds per their instructions. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a package deal through Expedia for hotel and flights for a vacation. Upon booking it clearly states that the booking is fully refundable. Due to circumstances beyond my control I needed to change the travel dates. I went to Expedia who fully refunded the cost of the hotel room and was advised that I would need to go directly to the airline to change my flights. Spirit Airlines is stating that they will not refund or change the dates of my flight. They are stealing my money. They state it is their policy however that is not disclosed when booking through Expedia.

  Business Response

  Date: 03/26/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  Plans change we understand and that's why we offer several options on how to change your reservation. The quickest and least expensive option is to visit "My Trips" and make modifications yourself. Changes can be made up to an hour before scheduled departure. 
  
  If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 90 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.
  
  
  
  Please see attachment below per Expedia's website: 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew in on flight **** on 2/28 from *** to ***. Long story short my bag took about an hour to come out and when I arrived home to unpack I realized upward $5k of my clothes and shoes had been stolen. I immediately drive back to *** airport only to find everyone at sport gone until 4am. I called *** police who did nothing to help. I filed a police report online. At 4:00 a woman arrived said all she could do was file the claim and I needed to call a main number after 7am. Ive called that number several time and keep getting left on hold and the. The phone hangs up. I require a refund for my missing items. I do have receipts. I would like to be contacted by the business.

  Business Response

  Date: 03/28/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused. Per the Terms of our Contract of Carriage, a document you agreed to upon securing your reservation with us, Spirit Airlines will not accept liability for the following: Claims of missing or damaged articles if a passengers checked baggage is not damaged, delayed, or lost.
  
  
  
  While we are unable to reimburse for your missing items, I have issued a refund for your bag as a courtesy. 
  
  
  I have gone ahead and issued a refund in the amount of $61.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 23, 2023 Unfortunately my grandma passed away, the same day due to the circumstances we had to buy a international flight for her burial, We got JetBlue from ** to *************** and Spirit from *************** to *********, Like always nothing is easy and spirit gave us a voucher for the missing flight. On Feb 27, 2023 we called spirit to book a flight for my mom return to *************** the agent did everything on the phone he ask for an extra $248 Dollars I agreed and paid I asked to double check everything because my mom is 70 years old and she's by herself we have NO family left there and her health is NOT good, the agent guarantee that my mom will be fine NO problems, I mentioned again that she's 6 hours away from the airport please check again, the agent told me NO problem we hang up the phone around 11pm on Feb 27, 2023 Last night Feb 28, 2023 My mother arrived to the airport after 6 hours in a long car trip just to find out that the spirit agent booked my mom's flight for the same night to flight out, I immediately called spirit and I asked someone to check this matter because is impossible for me to believe that the agent make that kind of mistake, we know the international flight needs to be at the check point in 3 hours before the departure time, I mentioned to him the importance in this situation and all the details, I also understand we are human being and make mistakes, but what is unacceptable is the way Spirit mistreat my mom and how rude and disrespectful they were in this delicate situation, They just ignore the fact that they make a mistake and just act remarkably inconsiderate, insensitive and so rude, after 2 hours on the phone they just hang up the phone, without any consideration and ask my mom to leave. Today March 1, 2023 I called spirit since 8am until 12:22pm I explained the situation 6 times to different people all of them just transfer the call after I waited 40 minutes on hold just hang up. We were force to buy JetBlue flight to bring my mother home

  Business Response

  Date: 03/28/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  
  I have reviewed your reservation IMCL8H and I see you have disputed the charges. Since a dispute has been filed, we are unable to make any changes as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. 

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airlines left me stranded in a connecting city with zero customer service or assistance, expecting me to fend for myself for 3 days when time and budget constraints did not allow. I purchased my Spirit Airlines ticket for $120 on 2/9/23 and was scheduled to get on a plane from *** to *** (with a layover in ***) on 2/25/23. My flight to *** was delayed 4x and Spirit boarded us on this flight at 7:56pm instead of 4:33pm. When I landed in LAS, my flight to *** was delayed from 9:20pm to 9:51pm. 10 minutes before boarding my flight to ***, I received an email that my flight was being cancelled and they were putting me on a different flight 3 days later (2/28/23); (Weather was the reason given, even though other airlines were departing and arriving on schedule).Spirit claims they only give refunds for any flight I do not take (which was LAS to ***) - I only received $27.00 of my $120 fare. This is not close to being comparable to airfare and luggage fees that I would normally pay for that leg. Not only that, but I had to spend over $780 of my own money on a last minute overnight hotel stay and the next flight out to make it to my planned destination on time. I spoke to multiple reps to see if they could set me in a hotel for the night, but they did not budge. I also spoke to a Supervisor named ****** on the phone and they were unaccommodating, offering no appropriate solutions.It is inappropriate for an airline to be allowed to fly someone through an unfamiliar connecting city, cancel the remainder of the trip via an email (it was not even broadcasted at the airport), and not offer any accommodations for the 3 days they expected me to be stranded as a result of their own planning. They did not even ask for or consider my time constraints, forcing me into an extremely expensive last second flight. Instead of giving me less than $30 back, Spirit needs to cover the costs related to lodging and new airfare costs incurred by their own actions.

  Business Response

  Date: 03/23/2023

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, a refund was processed for your canceled flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.
  

  Customer Answer

  Date: 03/26/2023

   
  Complaint: 19516609
  
  I am rejecting this response because:
  

  This is unacceptable. Everyone that I have spoken to at Spirit says the same thing and ultimately leaves the individual with ZERO customer support. You are noting that I received a refund for $27.00 which is only for the leg of the trip that was cancelled (LAS to SMF). Why is it only $27.00? How is that price calculated? I also spent over $70 to check my bag, but my bag never made it to its final destination. Where is the refund for my checked bag? This is a disgrace and if Spirit cannot accommodate a new flight or hotel, the least they can do is give a FULL refund. 

  Where and how does Spirit provide any help? My only options are to:

  1.) Take the measly $27.00 refund - only 20% of what I actually paid for my ticket. 

  OR

  2.) Wait for the next flight out which was scheduled for 3 days later - that is a significant amount of time to leave someone to sustain themselves.

  Either option is unfair and leaves the customer spending hundreds of dollars of their own money. It is unethical for Spirit Airlines to strand their customers in connecting cities without providing any support. All Spirit does is make excuses and not once did I receive an email that the trip was being cancelled due to weather.

  I purchased a ticket through Spirit because it is one of the more affordable airlines. I spent over $780 of my own money to fix a mess that Spirit does not take any accountability for. This places a major financial burden on me and if I had $780 laying around, I would have never taken Spirit Airlines. 

  Sincerely,
  
  *************************;

  Business Response

  Date: 03/27/2023

  Hi ********
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  As I have fully researched your concerns, and reviewed our Contract of Carriage,I'm afraid I'm unable to alter the position provided

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19516609
  
  I am rejecting this response because:

  I asked questions and did not receive answers. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint and request for refund/compensation from Spirit Airlines during a recent trip by ************************* and ***********************. We purchased round trip tickets to ******* through Spirit Airlines, with the return trip being a two part flight including flight number NK 270 from *********** to ***************, and connecting with flight number NK **** from *************** to ******* on Friday, February 24, 2023 at 6:10 p.m. Arriving in *************** February 24, 2023, ***** and I immediately got in line for Customs Line in ***************-was very long (which Spirit Airlines was or should have been, aware of). After getting through Customs, we immediately rechecked our bags and got into *** security line. Our boarding passes were scanned at the *** checkpoint After getting through the *** line, we ran to gate without taking time to put our shoes back on. We arrived at the gate 15 minutes before the scheduled departure time and were told by the gate agent we could board. After looking at her computer, she informed us our seats had been sold We were frantic for several reasons. First, we knew Spirit Airlines was aware we were on our way to the gate because our boarding passes had been scanned. Both ***** and I suffer from orthopedic problems and the long day of standing had taken its toll on us. ***** was supposed to be at funeral of a close friends 11 year old daughter the next day and was not able to make it The emotional and psychological damage from missing something so important ESPECIALLY WHEN WE MADE IT TO THE **** IN TIME TO BOARD, w our luggage had already gone to ******* so we had nothing with us! We were told by the gate agent to go to the Spirit Airlines customer service desk we had to wait over 35 minutes behind ONE person. Between the hotel room and extra meals, we incurred another $375 in expenses!If you want receipts please respond asap. Please contact me asap email *********************** or telephone ************** *************************

  Business Response

  Date: 03/23/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry you missed your connection in ****************  due to a backup with the **** Customer and Border Protection.
  
  
  
  Please know that connecting flights offered by Spirit Airlines on one itinerary are considered a "legal connection" and passengers should not have any difficulty. Although rare, missed connections do take place in any form of transportation. At times, the number of passengers clearing US Customs exceeds their ability to process them quickly and passengers miss their connections.
  
  
  
  Please understand that as your missed connection was out of Spirit's control, we were unable to offer or reimburse for meal or hotel. I'm sorry for any trouble this caused. This decision is not based on lack of compassion, but rather it is based on the consistency in upholding our guidelines. It is the only way to be fair to all of our guests. 
  
  
  
  I have gone ahead and issued a refund for the ***-*** portion of your flight in the amount of $526.86 and $65.00 back to your card ending in **** $65.00 back to card ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a reservation on flight NK **** from ************, *********** to ******, ** on Monday, Feb 27th. Flight was delayed 8 times and then canceled. As soon I was advised of cancellation I called to rebook. I was told there was no availability on Tues Feb 28th or Weds March 1st. I spent over 5 hours on 2/27 and one hour on 2/28 trying to book a flight home. I spoke with 7 different Spirit employees who said they could reimburse me $700 in total for 4 tickets to get an earlier flight, or fly home on Thursday. I am a single mother of two teenagers and a teacher. I spent all of my money on this vacation and now have to figure out how I am going to pat for three nights of additional accommodations and cover food expenses. As a public school teacher, this delay in getting home may cost me my Job. Spirit has literally left us stranded and did not provide accommodations nor financial compensation for food. I was told my Original flight was canceled due to weather, but it is a fact that at least one Spirit flight from ************ to ****** flew on 2/27. This situation is completely unacceptable on so many different levels

  Business Response

  Date: 03/23/2023

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, you were rebooked for the next available flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's a simple complaint. The unsubscribe button on Spirit Airlines promotional and other emails doesn't work. I've tried to unsubscribe from Spirit Airlines emails numerous times, using various devices and browsers over a few week period. I always get an error message. I have also tried to unsubscribe through the airline's customer service to no avail. I would like the company to fix its unsubscribe button. If it would be a long term process to fix the unsubscribe issue, then in the short term, I would like the company to take the necessary steps to unsubscribe my email address from all of its emails.

  Business Response

  Date: 03/23/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I have gone ahead and unsubscribed your email address **************** per your request. 

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date : February 28th 2023 I was searching flights online for a trip on ****** flights . I was doing research on a spirit flight and was comparing prices with other airlines . While looking at the flights in my card , somehow the spirit one was purchased. I immediately called them to cancel the flight being that the transaction was made less that 5 minutes ago . The agent was very rude and offered no solutions to resolve my problem .

  Business Response

  Date: 03/23/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  As a one-time courtesy, I have gone ahead and issued a refund in the amount of $62.89 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.