Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

• 

  Spirit Airlines

  Atlantic City Airport ATLANTIC CITY, NJ 08401

• 

  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

• 

  Spirit Airlines

  Mankato, MN 56001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charge $80 a baggage fee that was not advised in advance on the website but is charged to us consumers during check-in when we arrive at the airport. Spirit falsely misled consumers, and continues to mislead consumers into believing that they are purchasing low airfare, when, in fact, Spirit makes up whatever discount it purports to give consumers in fraudulent and unwarranted charges, Spirits bait-and-switch and gotcha tactics are designed to confuse, trick, and trap consumers to the publics detriment,

  Business Response

  Date: 09/06/2023

  Hi ********,
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about your experience with us.
  
  
  
  At Spirit, we aim to offer the lowest airfares in the industry to get you from point A to B. We prefer to let you personalize your travel so that you only pay for the things you need or want. While we do charge separately for bags and assigned seating, this allows you to tailor your trip, which really protects your pockets!
  
  
  
  
  Your ticket includes your seat and a personal item. This could be something like a small backpack or purse but must fit entirely in the sizer box (18x14x8 inches) at the check-in counter and gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag, is an additional charge. Keep in mind, baggage prices are more affordable when purchased in advance and online.
  
  You can always maximize savings on all bags for you and every guest traveling on your reservation by signing up for the Spirit ************ For more details on how to enroll, just click the link below and let the savings begin!
  ****************************************************************************
  
  
  I know how frustrating unexpected charges can be and I apologize for what happened. I've reviewed your account and I see that you booked through a third party. As we are separate entities, each responsible for the services offered, we have no control over how the third party displays our optional services on their website. For this reason, once your reservation is secured, we send you a follow up e-mail regarding your reservation and how to add on optional services.
  
  
  Additionally, the below message is listed on our website when booking your trip:
  "Additional charges for baggage, advance seats assignments and any changes apply only if you add these options. Fares listed are per person, are non-refundable and include all taxes and fees."
  
  
  
  
  
  I hope this information helps. Have a great day! 

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 round trip tickets from ****** to ********* on July 1, 2023 with 1 bag each way for $327.56 total (Confirmation #AW1T3R). On our flight from ****** we were delayed over 3 hours. When we eventually arrived in ********* our bag was missing. We waited another 2 hours at the ********* airport before a Spirit emplyee let us know the bag would likely re-appear the next day and advised going to our hotel. Being a full 5 hours after our scheduled arrival, we had difficulty getting a ride from the airport at 1:30 AM and spent an uncomfortale night without any change of clothes or other items we'd packed in our bag. Our ID number we were given for the lost bag claim is LASNK89336767.Our bag was delivered around 11 AM the next day. Upon our return from our trip I submitted a request for a refund of the $57 baggage fee we'd paid as I felt this would be the minimum fare compensation required for losing our bag and delaying our trip by 5 hours in total (3 hour flight delay, 2 hour wait for the bag). I received a response redirecting me to Spirit chat support where I re-submitted this request again. A few days later I received a response that my flight was not eligible for a refund. I do not feel like anyone actually read either of my requests. After this appalling service I am still requesting a refund of our bag fee at a minimum.

  Business Response

  Date: 09/06/2023

  Hi ******,
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused. 
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at?www.spirit.com/bagclaim?and must include a completed online claim form inclusive of all the required documents. 
  
  
  Please use the link (www.Spirit.com/bag/claim) to initiate/update your mishandled bag claim. You may also check the status of a claim by calling the *********************** team at?**************. 
  
  Have a wonderful day! 
  

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20545275
  
  I am rejecting this response because: I previously completed a claim for compensation as suggested by Spirit at ********************************************** and this claim was denied. Spirit caused me a total of a 5 hour delay after my flight was delayed 3 hours and then we waited at our arrival airport for an additional 2 hours waiting for our bag. Due to this 5 hour delay we didn't get to our hotel room until 2:30 AM and spent an uncomfortable evening without any of our things due to Spirit losing our bag. I am requesting a refund of the $57 bag charge at a minimum for this terrible experience. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/08/2023

  As previouslya dvised,  all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at?www.spirit.com/bagclaim?and must include a completed online claim form inclusive of all the required documents. 
  
  Please use the link (www.Spirit.com/bag/claim) to initiate/update your mishandled bag claim. You may also check the status of a claim by calling the Central Baggage Service team at?**************. 

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20545275
  
  I am rejecting this response because: I previously completed a claim for compensation as suggested by Spirit at ********************************************** and this claim was denied. I was redirected to Spirit's chat customer support which also denied my refund claim. Spirit caused me a total of a 5 hour delay after my flight was delayed 3 hours and then we waited at our arrival airport for an additional 2 hours waiting for our bag. Due to this 5 hour delay we didn't get to our hotel room until 2:30 AM and spent an uncomfortable evening without any of our things due to Spirit losing our bag. I am requesting a refund of the $57 bag charge at a minimum for this terrible experience. 
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Spirit *********** and made an account on 8/15/23 cant login to the account any more, cant access the mobile app, cant get any proper help from support chat or support calls, just the same thing as telling me to reset my password when I go through the whole process on the phone call and it doesn't work they go oh well try again later and hang up. I'm completely locked out of the account I just made and purchased. complete scam and has HORRIBLE customer service that is insanely slow to do anything.

  Business Response

  Date: 09/06/2023

  Hi ****,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about your login issues and that the level of service you received fell short of excellent. We strive to provide the best possible service and when you feel that it fails to meet your expectations, its important for us to know. Ive shared your comments with the *********************************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation. 
  
  
  
  Upon review, the email address you wrote in on ******************** does not show any recent *********** a ***************** Membership associated with it. 
  
  
  In order to bets assist you please reply with your Free Spirit account number, the email address associated with the account and the confirmation code of the trip you stated you booked. 
  
  
  
  We look forward to your correspondence. 

  Customer Answer

  Date: 09/06/2023

  They asked for spirit info. Email - ********************* Spirit #**********, Confirmation Code of flight I just took CD88F1

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirt airlines is BOMBING me with promotional emails, and there is no UNSUBSCRIBE link in the email. I logged into my account and unsubscribed that way, and they STILL BOMB me constantly with emails. I would block them in gmail, but for now I already booked flights so I'm afraid of missing important flight information.

  Business Response

  Date: 09/06/2023

  Hi ****,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about the unwanted emails you are receiving.
  
  
  
  I have just manually removed your email ************************ from our distribution list. This will not affect you from receiving flight notifications. You will also be able to confirm your preferred contact method when it's time to check-in for your flight.
  
  
  Have a great day! 

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight with Spirit on 8/30/23 with the confirmation number PMPT7K. The flight was from *** to ***. This flight was a connecting flight to my final destination of ***********. The flight was scheduled to leave at 9:50 AM, and would have provided me 2 hours to arrive to my connecting flight in ***. However, as I was passing through the *** at the airport, I got an email saying my flight would be delayed by another two hours, making it so I would miss my flight in ***.When I called Spirit, I spoke with *****, who was understanding but said the only thing Spirit would be able to do is give me a refund, and anything else was out of her control. She transferred me to a supervisor when I asked what other options there were, and the supervisor, ******, was extremely rude. He said there wasn't anything Spirit would do other than give a refund and insinuated I needed to take it or leave it.While I understand delays happen and don't mind this, what irks me is that I was treated so poorly, and I had no recourse provided other than to purchase a flight with another airline, and Spirit was unwilling to take responsibility for their delay. They may offer cheap flights, but that doesn't give them an excuse to not provide an acceptable resolution.

  Business Response

  Date: 09/06/2023

  Hi *****,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am so sorry that the level of service you received fell short of excellent. We strive to provide the best possible service and when you feel that it fails to meet your expectations, its important for us to know. Ive shared your comments with the *********************************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
   As a gesture of goodwill, I would like to offer you a Future Travel Voucher (FTV) for you in the amount of $50.00 that can be used towards your next Spirit flight. In order to view the amount that your vouchers should cover, once you click the drop-down arrow next to Flight Price, your voucher will go towards a portion of the Flight breakdown. Vouchers will not cover any additional government surcharges, passenger usage charges, or compliance fees. Vouchers cannot be used towards bags, taxes, seats, or on-board purchases. Youll have 60 days to think of an awesome place to go and book it. You dont have to fly by the expiration date, just make a reservation before it expires. Please see the voucher information below. 
  
  Name:  ***************************
  Future Travel Voucher:  50928728631700001
  Amount: up to $50.00 
  Expiration date: December 03, 2023 
   
  Future Travel Vouchers (FTV's) are available and can be redeemed online at?************************************************************************************************* by calling our ******************* at?**************.?To redeem the voucher, you will need to have handy the 17 digit voucher number in which the voucher was issued.
  
  
  Upon review, our records show confirmation code PMPT7K was booked for a one-way flight, SLC-***, there was no connection on this booking. This booking was also confirmed using ******* a separate entity from Spirit. Any flights sold to you from ****** are treated as individual flights as that is how it was booked.
  
  
  Our records show your flight was delayed due to a maintenance-related issue. Delays and irregular operations, although rare, do occur. Please know that we never want to interrupt our guest's plans. We do all that we can to leave on time, but the safety of our guests and crew will always come first.
  
  
  On 08/30/23 you were issued a full refund. $36.89 was refunded to the **** card on file ending in ****. Refunds are processed immediately on our end but may take a couple of business days to post back to your account depending on your financial institution. There is no further refund due nor does Spirit provide reimbursement for pre-planned?or out-of-pocket expenses.
  
  
  However, I do a see Future Travel Voucher was issued to you, you should have received an email with the details. I can resend the email if needed.? 
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************. 
  
  While I know we can't change your experience; I can only hope that you will have a better experience on future flights with us. We look forward to welcoming you onboard a future Spirit Airlines flight soon. Thank you for choosing Spirit. 

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My thirteen year old daughter now lives with her dad in *****, **. She was due to come spend the summer with us. I know that her father had used Spirit Airlines in the past, so I decided to try it. My daughter went twice to the airport and never made it to me. I kept repurchasing tickets. The second cancellation, i let my daughter fly another airline. I was promised a full refund but i havent received anything yet. I called Spirit in the past, waited an hour to speak and had the phone disconnected when i asked for a refund. The last time i spoke with someone on the phone a few weeks ago i was told i would get a refund and still have not gotten a refund to this date. Spirit owes me over $500.00 and I would like to be refunded because the airlines canceled the flights.

  Business Response

  Date: 09/06/2023

  Hi ******,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about your booking issue.
  
  
  
  Upon review, neither of ********'s flights on confirmation code CCSC3V was cancelled, both flights departed as scheduled. 
  
  
  
  The reservation reflects that you did not check-in for your flight or cancel it prior to the travel dates. If a guest does not board the aircraft for any reason, the flight is automatically canceled in the system and all remaining segments on the itinerary are automatically canceled. The flights cannot be reinstated, and the airfare is non-refundable. 
  
  As a one-time courtesy Ive created a Reservation Credit in the amount of the missed flight. Your Reservation Credit is available and can be redeemed online or by calling our ******************* at **************. Ive included the information below: 
   
  Confirmation Code: CCSC3V
  Amount: $314.78 
  Expiration date:  December 04, 2023
  (Travel does not have to be completed by that date; however, a new reservation must be secured). 
   
  The guidelines surrounding credits can be found on our website, spirit.com.  
   
  Here's the direct link for your convenience.  
   
  *************************************************************************************************************************************;
  
  
  Your continued support is important to us. We hope to welcome you on board a future Spirit Airlines flight soon.  

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew from ********************* on August 24th 2023 to ***************************** and then on August 28th 2023 from ***************************** back to ******************** Airport. I flew on Spirit Airlines and purchased the internet streaming for $13.99 each way in order to watch movies. It totaled $33.98 for each way. The wi-fi streaming service did not work on either flight. I kept getting the message wi-fi is currently not available. I tried to reach out to Spirit but I was on hold for over an hour and never spoke to anyone. I tried to use the chat function on the website and it kept saying it doesn't understand my issue. I just want my $33.98 back because the service didn't work.

  Business Response

  Date: 09/06/2023

  Hi ******,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I sincerely apologize for any trouble that you experienced with reaching an agent. Our phone lines, chat service, text service and emails have been inundated with calls and messages as guests inquire about their flights. We are doing our best to assist all of our affected guests as quickly and efficiently as possible.  
   
  I am so sorry that the level of service you received fell short of excellent. We strive to provide the best possible service and when you feel that it fails to meet your expectations, its important for us to know. Ive shared your comments with the **************************************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation. 
  
  
  I have included a link below so that you can submit a refund request.  
  Had difficulty using Spirit Wi-Fi?? Spirit Support 
  
  
  Have a wonderful day. 

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had flight on 19th August 2023 from ******* (***) to *******, **. On August 19th I checked in then my company laptop was stolen.I complained in the SpiritBaggageclaim and TSA but my laptop was notfound and i can't travel to *******,** without my company laptop since it has sensitive data in it. So, I request Spirit Airlinesto changemy flight on Sunday if I findmy laptopand it will be easy to travel. On the next day August20th my laptop was not found yet so I requested the Spiritairlines to change the flighton the next day August 21st 2023. The next day I traveled without my laptop missing.On both occasions on August 19th and 20th the Spiritairlinescharged change of flight each $99. Since my laptop was stolen inside the **************************************** airport the Spiritairlines should have changedmy flight without charges.So, I request to waive off the $99 charges 2 times ($198).

  Business Response

  Date: 09/06/2023

  Hi ************,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about your laptop.
  
  
  
  Spirit and the *** airport are two separate entities, each owned and operated individually. Spirit is not liable or responsible for any lost or stolen items in the airport terminals. We suggest filing a report directly with the *** lost and found department,
  
  
  
  We are unable to honor your refund request as the fees charged to your correct. As you requested to be rebooked the rebooking fee was applied each time. As outlined and agreed upon in our Contract of Carriage our fares, fees and ancillaries are non-refundable and non-transferable. Nor does Spirit issue refunds for services rendered. 
  
  
  Below is a link directly to ***'s Lost & Found website.
  Lost & Found | *** (***************** | ******* Airport System (***************)
  
  
  
  
  
  Have a great day! 

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The web/app add the paid luggage to the wrong trip. Now instead of providing refund or credit the correct trip. They want to charge an additional $52 to $85.

  Business Response

  Date: 09/06/2023

  Hi ******,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear about your booking issue.
  
  
  Upon review, our show that a bag was added for Carli on 08/28/23 via our website. In order for ancillaries to be added you must enter your confirmation code and last name. There was no glitch or error as the confirmation code and last name entered matches the information provided to add the bag. That same day a phone call was made to our Reservations line to remove the bag; you were advised of the non-refundable policy and issued a Reservation Credit as a courtesy. You have since used some of the Reservation credit on another booking. 
  
  
  As outlined and agreed upon in our Contract of Carriage when securing a booking our fares, fees and ancillaries are non-refundable and non-transferable. Please know, that all Spirit bag charges are non-refundable. We appreciate your understanding that we must remain consistent in the reimbursement offered to all of our valued guests and that there are no exceptions to this policy. This decision is not based on a lack of compassion, but rather it is based on the consistency in upholding our guidelines. It is the only way to be fair to all our guests. 
   
  There was no glitch or outage on our website, this has also been confirmed by our ***************** Team as they've reviewed your reservation and the booking pattern.
  
  
  
  
  Have a great day! 

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/24/2023 I was scheduled to fly out of *** on Spirit Airlines. However, I was stuck at a pay and park located on the grounds of *** due to flooding. I contacted Spirit to let them know I was not able to get into the airport and asked for suggestions. The lady I spoke to stated there were no other flights to ****** at that time. Unfortunately, I missed my flight due to the flooding. I contacted Spirit to let them know I missed my flight and if I could get a credit. The person I spoke to googled flooding in *********** and confirmed delays and cancelations in flights due to the flooding. However, he stated he would not refund/credit due to the flooding. He then transferred me to a supervisor who then hung up on me.

  Business Response

  Date: 09/06/2023

  Hi ******,
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  I am sorry to hear you missed your flight,
  
  
  We strive to provide the best possible service and when you feel that it fails to meet your expectations, its important for us to know. Ive shared your comments with the *********************************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  
  To better assist you, please provide your confirmation code, and e-mail address used when booking your reservation.
  
  
  Once received, Ill do all that I can to help!