Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a subscription for several products and the order **** specifically states that all subscriptions will be filled at the price and frequency "shown on this ****". However I realized that going back several subscriptions over the last 6 months, I have continually been overcharged. When I reached out to the company to correct the situation they refused stating that the subscription is filled at regular price unless I go in prior to each subscription shipment and add a coupon. When I share the screenshot with them showing that that's the exact opposite of what the order **** says, they simply deny the fact that it says that. It's insane because the wording is very clear as you can see from the attached screenshot. I very much enjoy the product and would like to continue to be a customer but I'm not going to be taken advantage of. I would like a refund of the monies overcharged and I would like my future subscriptions to be charged exactly as the order **** says it will be. My email conversations have been with someone who represents himself as a supervisor and simply seems to think his opinion trumps the contact I enter into when I place the subscription order. I have also asked at least three times in the last few emails to be escalated to his supervisor was Superior and I received no response whatsoever

  Business Response

  Date: 07/15/2025

  Hi ****,

  Thank you again for bringing this to our attention. Im very sorry for the frustration youve experienced, not only regarding the subscription pricing but also in your interactions with our team. This is not the level of service we strive to provide, and I sincerely apologize for how this has been handled. As a resolution, **** issued a refund of $42.68. You should see this reflected in your account within 10 business days.
  Additionally, were reviewing and updating the wording on our checkout page to ensure there is no confusion in the future about how subscription pricing works. It should be more clear that discounts apply to a one-time subscription order, not ongoing orders. We want to make sure everything is as clear and transparent as possible for our customers. We truly value you as a customer and subscriber and hope to regain your trust.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:

  I would like to explain that the order page states the exact opposite of the above stated policy. You say that subscription pricing applies to a one-time subscription order however the order page clearly states that future orders will be shipped and charged at the frequency and price listed on the order page. It states exactly the opposite of what your company is claiming is your policy. It's not vague, it intentionally and clearly states the opposite.

   

  I have however, reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  **** *****

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller advertised a money-back guarantee for the *** supplement I purchased, but failed to clearly state that the refund would apply to only one of the three bottles. This omission was highly misleading. When I contacted customer support to initiate a return, they confirmed via email that they would process a refund for one bottle and cancel my subscription. However, I never received the promised refund, and my card was subsequently charged for another three-pack despite their assurance that the subscription had been canceled.

  Business Response

  Date: 07/14/2025

  Hi *****,

  Thank you for reaching out and sharing your concerns. Im so sorry for the confusion and frustration this situation has caused.
  I want to reassure you that weve taken the following steps:
  A refund of $110.16 was issued on July 14, 2025 for order #******. You should have seen this reflected on your original payment method within 10 business days. I have confirmed your subscription was fully canceled to prevent any future shipments.
  Regarding order #******, I see a chargeback was filed with your bank. Because the chargeback process transfers the funds directly from us to your account, were unable to issue an additional refund on our side without risking a duplicate. Once your bank finalizes their review, they will return the funds to your account if the chargeback is resolved in your favor.
  I completely understand how this experience has felt frustrating, and I truly apologize for the lack of clarity around our guarantee and the inconvenience caused.

  Thank you for giving us the opportunity to resolve this.
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23552640
  
  I am rejecting this response because: In addition to the first order, ******** informed me he cancelled my subscription and I would receive no further shipments. A second shipment was sent out and I was charged an additional $137.00 after I was told subscription was cancelled. I emailed several times with no response until I filed complaints. ******** emailed me and told me to accept the order and I would have to pay shipping to return the order. I feel since I had written communication that the subscription was cancelled the second order needs to be refunded in full. I am happy to send the product back with a prepaid shipping label. The box has not been open. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/16/2025

  Hi *****, I understand how frustrating this has been for you, and I sincerely apologize for the confusion and lack of appropriate responses youve experienced.
  Weve reviewed your account and found that a chargeback was filed with your bank for the second order. Because of this, were unable to issue a separate refund on our end while the chargeback is in progress.
  Please see the attached confirmation showing that your subscription has been fully canceled to ensure no further shipments or charges. Weve also attached a prepaid shipping label so you can return the unopened box at no cost to you.
  Additionally, our **************** Lead will be reaching out to you directly to ensure all of your concerns are fully addressed.
  We truly value you as a customer and hope this resolution helps to close out the matter in a way that feels fair. Please dont hesitate to reach out if you need any further assistance.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23552640
  
  I am rejecting this response because: I have produced tracking information for the pre-paid label sent by business. I have sent the unopened product back. The box they shipped it in was never opened either. I will accept their resolution once I have been refunded the amount of $137.**. I have also sent the business the *** ex receipt. directly to show it has been sent. This platform will not allow me to attach the picture of the receipt. Tracking number is as follows ***********. Sent July 22, 2025 at 10:15qm. Receipt # MKCKA00109045
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/23/2025

  We have refunded ***** for order #******. Please see the attached confirmation for her/your records.
  If she has any further questions or need additional assistance, please let her know to reach out.

  Customer Answer

  Date: 07/23/2025

  **** from Rho nutrition responded and issued a refund for the purchase. I am satisified with this resolution and thank all parties involved 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iv been going back and forth with RHO to get my order and still havent received it. Order was placed on the 9th with a 5-7day shipping its the 20th. Spoke to a **************** agent that said my order would be here on Monday it is now Friday and still havent received my order. Also let then know k never received an invoice or a tracking number they assured me it was being updated and still havent gotten one but the money has been taken out of my account. This is just fusterating and Id like a refund since I havent received the product. Will find a different supplier.

  Business Response

  Date: 07/14/2025

  Thank you for bringing this to our attention. Were truly sorry for any inconvenience you experienced with your order.
  Weve just processed a full refund to make this right for you. If theres anything else we can do to help, please let us know we value your feedback and appreciate the chance to improve.
  Thank you again for giving us the opportunity to resolve this

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified my subscription was being shipped. I reached out and assured them my subscription was cancel prior. They said too late as it.was shipped which was NOT true. Contacted multiple times without a response. I add used shipper I was refusing shipment but left anyway. Have reached out for address to return with zero response. DISGUSTING

  Business Response

  Date: 07/15/2025

  Hi *****,
  Thank you for reaching out and sharing your experience with us. I want to first sincerely apologize for any frustration or inconvenience this situation, and your interactions with our team, have caused. We never want a customer to feel unheard or unsupported, and Im sorry that has been your experience. On June 9th at 1:46 AM EST, we sent a reminder for your upcoming subscription charge scheduled for June 11th, 2025. Your subscription was billed on June 11th, 2025, at 12:06 AM EST. The cancellation request came in later that morning, at 9:38 AM ESTafter the order had already been processed. Because of this, we werent able to cancel or refund the order in line with our subscription cancellation policy.
  When I went to process a refund for you, because we truly wanted to make this right after your experience, I noticed a chargeback has already been filed for the full amount of this order. Since the chargeback is in progress with your bank, we arent able to issue a separate refund on our end. I truly understand how frustrating this has been, and Im so sorry for the added back-and-forth. Were committed to learning from these situations and improving our processes so future experiences are clearer and more supportive for our customers.
  If theres anything else I can do to assist you while the chargeback is being resolved with your bank, please dont hesitate to let me know.

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th I purchased 2 bundles with RHO Nutrition. I am not new to taking supplements and had just finished my usual brand, when I decided to try RHO Nutrition. I took them as directed but unfortunately after a couple of weeks taking them I began noticing a severe rash forming all over my body. Unfortunately the last time I took the supplements I had a severe allergic reaction all over my body, that caused massive welts, I could not breath and I ended up at the hospital. I want to stress, that I am a 41 year old woman who has NEVER had an allergic reaction to anything, including supplements. I reached out to customer support at **********************, assuming because of the severity of the situation, I expected them to accommodate a full refund, but not only was there no empathy for what their products did to me but I continued to get the 1 bottle refund offer, mind you I purchased 7 in total or I would just get ignored for weeks on end and then get the same response. I was very excited to use these products, but based on the lack of concern, questions for my well being and the general disinterest in trying to accommodate a very severe situation I would urge future customers to be aware and be careful with purchasing with them in the future.

  Business Response

  Date: 06/19/2025

  Hi there,

  A full refund for $266.79 has been issued.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2025 I purchased supplements from this company for $222.05. They have a 60 day money back guarantee if you do not like the products. I purchased 2 sets of the products (each set containing 3 bottles--1 bottle of NAD, 1 bottle of Turmeric, and 1 bottle of Glutathione). I bought 2 sets because they had a money back promise and it was a better deal to buy 2 sets. I opened one set and quickly discovered I was allergic to a substance they put in all of their supplements. I tried them for about a week and then stopped and my symptoms went away. I tried them again and the reaction started again. So on June 8 I requested a refund. I was told that I could only have a refund on 1 bottle, not on the other 2 opened bottles. Plus, I would not be allowed to return the unopened set at all because in order to do a return, you have to have not opened anything. I would like my money back on the 3 different bottles that I opened and had a reaction to. I would also like my money back for the 3 unopened bottles and I will gladly return them.

  Business Response

  Date: 06/19/2025

  Hi there,

  A full refund for the entire order amount has been issued.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach customer service after multiple attempts and not fulfilling their 60 day guarantee of their products.

  Customer Answer

  Date: 06/16/2025

  The company finally responded and agreed to following their 60 day return policy. 
  Appreciate your help in this matter! 

  Business Response

  Date: 06/19/2025

  Hi there,

  A full refund including the cost of shipping and product has been issued.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Rho Nutrition. I then realized their shipping method wasn't going to get the product to me before I left. No one was going to be here to receive the shipment. Within minutes, I used the company customer service email to let them know I'd like to cancel the order so I could order their product from a seller with faster shipping.When they didn't respond, I sent another email that afternoon. Both emails received acknowledgements that they company would respond. They didn't.This morning, I sent two more emails to customer service asking them to cancel the order and not ship. I again explained that I wouldn't be able to receive the order and would buy from a merchant with faster shipping. I also called their phone number which tells customers to email the same customer service I had contacted four times already.A couple of hours later, I got notice that my order was shipping - the exact thing I had been trying to avoid for two days. Now, I've emailed 5 times, called once, and can't get anyone to respond. Noticing that other customer complaints are similar. This company doesn't respond in an appropriate amount of time and should have a phone number to call.

  Business Response

  Date: 05/19/2025

  Hi ****,

  We apologize that we were not able to cancel your order before it shipped out. Unfortunately depending on the time of day orders come through they can be fulfilled very quickly before our customer service team sees your ticket which is what happened in this case. I just went to issue you a full refund however I see there is chargeback in place so you should be refunded in full via your bank. We are happy to send you a free replacement order to a new shipping location if you would like.

  All the best, 

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

  They can ship the replacement order to:

  **** ***** C/O ****** *********
  ****** **** Events
  ****************************
  *****************

  Thank you for your help in obtaining a positive response.

  Customer Answer

  Date: 05/22/2025

  Hi BBB,

  Thanks for helping me get a potentially satisfactory resolution. I appreciate it. The company has offered me a free replacement which I would consider a good resolution. I wrote to them in this chat letting them know I was happy with that solution and sent my current address. I haven't heard back from them yet. If they intend to deliver, it has to be by Tuesday. I'm leaving the following day. The prior problem was caused by poor customer service, poor communication, and slow shipping. I'd like to avoid a second round of the same problem. Are you able to relay this timing to them?

  Thank you,

  **** *****

  Customer Answer

  Date: 05/23/2025

  Hi BBB,

  I'm leaving this location on Tuesday and haven't heard from the vendor about shipping the replacement product they offered. Again, we have a situation where they make promises, but poor customer service, lack of organization, and slow shipping make it likely they'll fail to deliver again. I previously marked this complaint as resolved, but if they can't get the product to me in time, then it's a repeat of the initial problem and the issue isn't resolved.

  Anything you can do to facilitate communication would help. Otherwise, they can ship to me in ******. And please let them know that shipping to the address in ******* I provided will be useless if it comes after Tuesday.

  Thank you,

  **** *****

  Customer Answer

  Date: 05/27/2025

  Hi BBB,

  Rho did what they did the last time...waited until too late to ship. The address I provided earlier will not work for me after today. I can provide my next address if the company tells us when they're able to ship. I've sent multiple messages to this effect and got no response...again, typical for Rho. If you could help me coordinate replacement shipment timing with them, I will provide a correct address for that time frame. I appreciate your help.

  **** *****

  Customer Answer

  Date: 05/30/2025

  Again, their customer service is so poor that they didn't ship. This issue is not resolved. I'm in ****** now. If Rho doesn't make arrangements to ship to me here I'm going to need to file another complaint. This matter is not resolved. Are you able to help or am I just sending messages into a black hole?

  Customer Answer

  Date: 06/10/2025

  Hi BBB,

  I understand that you can not compel a company; but rather, make a best effort. I appreciate that. In this case, Rho Nutrition offered a free replacement and then didn't follow through. This is terrible customer service. Again, I understand that this is NOT the fault of the BBB.

  I looked at Rho's page on your site, and didn't see my rating. I have two questions:

  1) What do I do to ensure my negative rating is posted regarding Rho Nutrition?

  2) *********** made a promise to resolve my complaint here and didn't deliver. As this is a second instance, am I able to file a second complaint with the BBB.

  I appreciate your help.

  **** *****

  Business Response

  Date: 06/19/2025

  Hi there,

  This customer issued a chargeback with their bank before we were able to issue a refund. The customer won the chargeback and was issued a full refund from the bank. We also upheld our agreement with the customer and the product was delivered on time to the address the customer input at checkout and we never received a return. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23249491
  
  I am rejecting this response because: Rho is being deliberately misleading or lying.

  1) The order should never have been sent. I made 5 efforts to cancel the order due to their slow shipping. They didn't answer their phones, email, or online form until a day later after they shipped. This is terrible customer service, something they've acknowledged and which I documented in my initial complaint with the BBB.

  2) The order came too late for me to use, yet I paid a neighbor to return the box at my own expense. I am out money I paid to my neighbor and to **** and do not have product. I don't know why they don't have the product I paid to return, but they've been highly disorganized this whole time.

  3) They complain about me winning a chargeback with Amex. That's due to their poor service and because I don't have the product. It's also irrelevant. The company offered me a COMPLIMENTARY REPLACEMENT ORDER. Complimentary means at no expense to me. This is documented with a prior BBB message so they can't keep lying about this.

  4) Despite offering this replacement order, THEY NEVER SHIPPED IT NOR RESPONDED TO MY MESSAGES REGARDING WHERE I'D BE AND WHEN. This is typical for Rho. They try to appear responsive, but disappear when it comes time to deliver. They did this previously when I needed their help redirecting the initial shipment. They sent messages until it was time for them to act, then stopped responding. 

  I am grateful for one thing. I had forgotten about this. Now, I'm reminded to start leaving reviews about the company in other places. I reject this poor excuse for customer service and reiterate my complaint.

  Sincerely,
  
  **** *****

  Business Response

  Date: 07/14/2025

  Hi ****,

  Thank you for letting us know about your issues with our customer service team, and I want to sincerely apologize for the frustration and time you spent trying to reroute your order. We understand how important it was for you to cancel in time and how stressful this experience has been.
  Im truly sorry that our delays in responding led to the shipment going out despite your repeated efforts to prevent it. This isnt the level of service we want to provide, and Ive shared your feedback with our team to address the gaps in our process.
  I see that a chargeback has already been granted in your favor, so were unable to issue an additional refund. That said, I deeply regret the inconvenience this situation caused and appreciate you taking the time to share your experience so we can improve.

  Customer Answer

  Date: 07/15/2025

  Thank you for asking. *** has not responded or followed through on their offer of a free replacement. Their pattern is to offer assistance and then disappear when it's time for them to do something. When confronted with this, they either make excuses or lie. They have taken no positive action to resolve this.

  Thank you,

  **** *****

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23249491
  
  I am rejecting this response because: We're going in circles. We've covered all of this before. I spent time and money paying a neighbor to return your product to Rho. The company offered a replacement at no expense to me and has found every possible way to avoid making good on that offer including lying in prior messages to the BBB and in emails to me. We've covered all of this before. If they're not going to follow through on their own offer, then I'll click "reject" here and the company can have yet another customer complain about the same customer service problems. I'll continue to leave negative and accurate reviews on other sites. There is no more to be done here.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the handling of my recent refund and return requests from Rho Nutrition, and to request a resolution in accordance with their stated policies. I have encountered several issues that have led me to seek a refund for my orders #****** and #******.1. Misleading Return Policy Information: their website clearly promotes a 60-day money-back guarantee which I relied upon when making my purchase. However, when I attempted to initiate a return, I was met with confusion and contradictory information. their policy states that returns are possible even for unopened items or items that were not to my satisfaction. Additionally, their return policy mentions that "empty bottles" are eligible for a refund, but customer service contradicted this by saying no bottles need to be returned and only 1 bottle total can be refunded.2. Unauthorized Subscription: I also did not sign up for a subscription, but I was mistakenly enrolled and sent additional items I did not order. I feel misled by their try it for free promotion, which turned out to be more of a hassle than expected. I have not been able to return these items either and they remain unopened.3. Lack of Support and Communication: Despite reaching out to their customer service for assistance, I have not received the resolution I expect, and my attempts to contact the company have not been fruitful. This has led to further frustration, especially considering your promise of exceptional customer ********** light of these issues, I request that they honor the 60-day money-back guarantee for both orders (#****** and #******) and issue a full refund of $99.42 and $116.93 . Thank you for your attention to this matter. I look forward to hearing from you soon.

  Business Response

  Date: 06/02/2025

  Were very sorry to hear this customer was dissatisfied with their experience and that the product did not live up to their expectations.

  We take our 60-day money-back guarantee seriously and always aim to make the refund process as smooth as possible. In this case, we attempted to issue full refunds for both orders mentioned. However, both transactions had already been disputed through the customers bank and were resolved in the customers favor meaning the funds were already returned via chargeback. Since the money has already been refunded by the bank, no further refund is possible on our end. The customer's subscriptions have also been canceled. 

  Weve reviewed the account and confirmed there was no intent to mislead regarding subscriptions. Our Try It Free offer clearly outlines the subscription terms during checkout, and we do our best to make them transparent. 

  That said, we sincerely apologize for any confusion or frustration this customer experienced. We appreciate the feedback and are always working to improve our communication and customer service process.
  If theres anything further we can do to clarify or help, were happy to assist.

  Rho Nutrition ************* Team

  
  

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from *******************, **, in February 2024. I changed my address and moved the subscription to my new address in *********, **. I found out I was being double-charged, and the product was still going to the address I left. I've requested that it be resolved several times to *** that I would like it canceled and all charges reimbursed since February. Early in this situation, I received email confirmation that the address change was done, but it never took effect. The last few times I've reached out and asked for a refund, I can see that the ticket was assigned to a customer service **** but they never responded.

  Business Response

  Date: 03/31/2025

  Hi *****,

  We apologize for any inconvenience or mix up here. I just cancelled your subscription and refunded your last 4 orders.

  All the best,