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Business Profile

Vitamins and Supplements

Rho Nutrition LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13th I purchased 2 bundles with RHO Nutrition. I am not new to taking supplements and had just finished my usual brand, when I decided to try RHO Nutrition. I took them as directed but unfortunately after a couple of weeks taking them I began noticing a severe rash forming all over my body. Unfortunately the last time I took the supplements I had a severe allergic reaction all over my body, that caused massive welts, I could not breath and I ended up at the hospital. I want to stress, that I am a 41 year old woman who has NEVER had an allergic reaction to anything, including supplements. I reached out to customer support at **********************, assuming because of the severity of the situation, I expected them to accommodate a full refund, but not only was there no empathy for what their products did to me but I continued to get the 1 bottle refund offer, mind you I purchased 7 in total or I would just get ignored for weeks on end and then get the same response. I was very excited to use these products, but based on the lack of concern, questions for my well being and the general disinterest in trying to accommodate a very severe situation I would urge future customers to be aware and be careful with purchasing with them in the future.

    Business Response

    Date: 06/19/2025

    Hi there,

    A full refund for $266.79 has been issued.

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2025 I purchased supplements from this company for $222.05. They have a 60 day money back guarantee if you do not like the products. I purchased 2 sets of the products (each set containing 3 bottles--1 bottle of NAD, 1 bottle of Turmeric, and 1 bottle of Glutathione). I bought 2 sets because they had a money back promise and it was a better deal to buy 2 sets. I opened one set and quickly discovered I was allergic to a substance they put in all of their supplements. I tried them for about a week and then stopped and my symptoms went away. I tried them again and the reaction started again. So on June 8 I requested a refund. I was told that I could only have a refund on 1 bottle, not on the other 2 opened bottles. Plus, I would not be allowed to return the unopened set at all because in order to do a return, you have to have not opened anything. I would like my money back on the 3 different bottles that I opened and had a reaction to. I would also like my money back for the 3 unopened bottles and I will gladly return them.

    Business Response

    Date: 06/19/2025

    Hi there,

    A full refund for the entire order amount has been issued.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to reach customer service after multiple attempts and not fulfilling their 60 day guarantee of their products.

    Customer Answer

    Date: 06/16/2025

    The company finally responded and agreed to following their 60 day return policy. 
    Appreciate your help in this matter! 

    Business Response

    Date: 06/19/2025

    Hi there,

    A full refund including the cost of shipping and product has been issued.

    Customer Answer

    Date: 06/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my dissatisfaction with the handling of my recent refund and return requests from Rho Nutrition, and to request a resolution in accordance with their stated policies. I have encountered several issues that have led me to seek a refund for my orders #****** and #******.1. Misleading Return Policy Information: their website clearly promotes a 60-day money-back guarantee which I relied upon when making my purchase. However, when I attempted to initiate a return, I was met with confusion and contradictory information. their policy states that returns are possible even for unopened items or items that were not to my satisfaction. Additionally, their return policy mentions that "empty bottles" are eligible for a refund, but customer service contradicted this by saying no bottles need to be returned and only 1 bottle total can be refunded.2. Unauthorized Subscription: I also did not sign up for a subscription, but I was mistakenly enrolled and sent additional items I did not order. I feel misled by their try it for free promotion, which turned out to be more of a hassle than expected. I have not been able to return these items either and they remain unopened.3. Lack of Support and Communication: Despite reaching out to their customer service for assistance, I have not received the resolution I expect, and my attempts to contact the company have not been fruitful. This has led to further frustration, especially considering your promise of exceptional customer ********** light of these issues, I request that they honor the 60-day money-back guarantee for both orders (#****** and #******) and issue a full refund of $99.42 and $116.93 . Thank you for your attention to this matter. I look forward to hearing from you soon.

    Business Response

    Date: 06/02/2025

    Were very sorry to hear this customer was dissatisfied with their experience and that the product did not live up to their expectations.

    We take our 60-day money-back guarantee seriously and always aim to make the refund process as smooth as possible. In this case, we attempted to issue full refunds for both orders mentioned. However, both transactions had already been disputed through the customers bank and were resolved in the customers favor meaning the funds were already returned via chargeback. Since the money has already been refunded by the bank, no further refund is possible on our end. The customer's subscriptions have also been canceled. 

    Weve reviewed the account and confirmed there was no intent to mislead regarding subscriptions. Our Try It Free offer clearly outlines the subscription terms during checkout, and we do our best to make them transparent. 

    That said, we sincerely apologize for any confusion or frustration this customer experienced. We appreciate the feedback and are always working to improve our communication and customer service process.
    If theres anything further we can do to clarify or help, were happy to assist.

    Rho Nutrition ************* Team


  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved from *******************, **, in February 2024. I changed my address and moved the subscription to my new address in *********, **. I found out I was being double-charged, and the product was still going to the address I left. I've requested that it be resolved several times to *** that I would like it canceled and all charges reimbursed since February. Early in this situation, I received email confirmation that the address change was done, but it never took effect. The last few times I've reached out and asked for a refund, I can see that the ticket was assigned to a customer service **** but they never responded.

    Business Response

    Date: 03/31/2025

    Hi *****,

    We apologize for any inconvenience or mix up here. I just cancelled your subscription and refunded your last 4 orders.

    All the best, 

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the *** and collagen products. I found after a day or so I began getting headaches. It said this may happen for a week so I stayed with it. I had persistent and daily migraine headaches for over two months to the point I went to a neurologist and had an MRI only to show everything was fine. I stopped the products and my migraines went away. Unbeknownst to me, a subscription I didnt sign up for sent to me without any warning. When I got an email that my subscription had shipped I tried to cancel it. However you need an input code to log in from an email, which again I didnt get. Once I was finally able to log in I clicked to cancel the subscription (again which I didnt sign up for) and it wouldnt allow me to cancel, every time I clicked it wouldnt say try again. **************** was useless, only replying every few days. I refused the package and it was delivered back to Rho and I still keep getting the run around about getting my money back. This is for sure a scam company. I just want my money $242 back.

    Business Response

    Date: 03/31/2025

    Hi ********,

    I can see a full refund had been issued for your second order with us. I also just went in and issued a full refund for your first order in the amount of $180.96.

    All the best, 

  • Initial Complaint

    Date:02/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered these items once, but canceled the auto-renewal, yet the business sent the items regardless. When I reached out, they completely dismissed my request. I canceled the items. *** should not have shipped them and I should not have been charged.

    Customer Answer

    Date: 03/24/2025

    Complaint was resolved with the company directly. 

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 products purchased as a package from RHo nutrition a new product that offered a money back guarantee for 60 days. When I used the products for over a week I realized they were causing very bad dizziness which went away as soon as I stopped taking the products. I was then notified of a recurring auto ship which I tried to cancel but wasnt in time. So I figured Id just return the used products for their money back guarantee. Their customer service informed me only then that the money back would be for only one product in the package. This is misleading to consumers. I left honest reviews on their instagram account to warn others about the product side effects and misleading return and theyve since blocked me. Their money back guarantee says specifically that bottles plural can be returned Id like a full refund for the products I used.

    Business Response

    Date: 03/31/2025

    Hi ******,

    We did issue a full refund for your second order on February 18th, 2025 and I have just gone ahead and issued you a full refund for your first order as well!

    All the best, 

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their product on 10/5/24 based on their 60 day money back guarantee that they clearly advertised online. I contacted the company. Theyre now saying that its only a 30 day refund for unopened/unused products. I was not able to tolerate any of their products Im asking for a full refund in the amount of $124.55.

    Business Response

    Date: 01/29/2025

    Hi there, our 60-day guarantee covers a full refund for one bottle per customer so you can try it our for 60 days risk-free and receive a full refund with no need to return anything. We understand that you ordered 3 bottles and there may have been some confusion with the policy which we completely understand so we have just issued you a full refund for order #***** in the amount of $124.45. Hope this helps resolve the matter!

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is regarding the company's terrible return policy. They promote large discounts for purchasing 6 month supply of the product, and claim a "Risk Free 60 Day Money Back Guarantee" but then somewhat secretly they will only allow you to return 1 bottle of the 6 purchased if you are not satisfied with the product after trying it. This does not meet industry standards for this kind of bulk purchasing, and is not clear when making the purchase. After requesting the refund, they emailed me to let me know what the policy is. It is very confusing. It says in one part that I can return one item from the order, but also it states that I cannot return any opened or used product! That doesn't make any sense! Does that mean I can't return the product that I tried that I'm not satisfied with? So, I'm upset that their policy is disingenuous - it is NOT Risk-Free unless you only purchase a 1 month supply - and I'm upset that they are confusing me about whether I'm allowed to return the partially used product, or not.

    Business Response

    Date: 01/29/2025

    Hi there, we appreciate your concern regarding our 60 day guarantee policy. Our policy covers one bottle per customer to try for 60 days and if unsatisfied we will issue a full refund for that one bottle with no need to return. This policy is stated on every product page under the add to cart button in the "shipping and guarantee" tab as well as on our refund policy. The one bottle from your order was refunded, however we are empathetic to the potential confusion with the policy so we just issued a refund in full of $193.39 for the remaining 5 bottles from order #*****.

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Rho Nutrition LLC is NOT a BBB Accredited Business.

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