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Business Profile

Vitamins and Supplements

Happy Mammoth LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 290 total complaints in the last 3 years.
  • 104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was placed on 10/3/22 and I have not seen or heard anything from Happy Mammoth. I have emailed multiple times and sent messages on ********* I cant find a phone number or anything.Order ******

    Business Response

    Date: 11/02/2022

    Hi *****,

    Thank you for your message

    I've just checked your tracking number and it shows that your parcel was delivered:
    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068910978490

    Please let us know if we can help you with anything else

    Have a nice day,


  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Afternoon, I placed an order (******) approximately 6 days ago. I have yet to see that it has been shipped. I sent numerous emails and received generated and wrong responses.

    Business Response

    Date: 11/02/2022

    Hi Avita,

    Thank you for your message

    I've just checked your tracking number and it shows that your parcel was delivered:
    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400136106068918365756

    Please let us know if we can help you with anything else

    Have a nice day,

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with happy harmony *** pills were for menopause symptoms I paid with my checking account and paid extra for express 1 to 3 day delivery.Placed order and paid october 11th ***y took the money out of my bank account I have tried numerous emails regarding my order and no reply. I do get a computer automated messages after I ask for help I thought they were a legitimate business Please help me

    Business Response

    Date: 10/18/2022

    Hi *******, ?

    Thank you for your message

    I've just checked your order, and it still being prepared to be shipped out.?Our warehouse is a bit delayed with orders as we have a backlog of ***** for our ********************orders. Sorry about that 

    You should be receiving a tracking number in the next couple of days.

    As an apology for the delays, here's the special coupon for you to use, that you will be able to apply to your next purchase and get a 20% OFF:
    Mammothcare

    Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option.

    However, if you'd prefer us to cancel this order for a refund, please let us know and we will proceed accordingly.
    ?Please reach out to us if we can help you with anything else.

    Have a wonderful day

    *****

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Happy Mammoth on October 2, 2022 and never received an invoice email. I was charged on my card but nothing from this sorry company.I tried emailing them--no response. I can't call them because they don't have a phone number. I wonder how many people have ordered and never received anything but spam emails like I am receiving.

    Business Response

    Date: 10/18/2022

    Hi *****,


    Thank you for your message


    We cancelled your order and requested a refund for you on October 13th


    Again, we're ever so sorry for any inconvenience


    Please reach out to us if we can help you with anything else.


    Have a wonderful day

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Cot 5, 2022, I purchase product from this company - order #****** and paid $105.26. I have NOT received the product order nor can I reach anyone by phone. I only receive and automated emails stating someone will respond with 48 hours but never does. Emails sent to **** @ Happy Mammoth, ******************************** and ******************************** Because I have NOT received ANY product or communication from these dishonest people I want a 100% refund for product NEVER EVER shipped or received. Receipt attached! I've cancelled my subscription and BETTER not be charged!ORDER#****** DATE October 05, 2022PAYMENT STATUSPaid FULFILLMENT UnfulfilledSTATUSTOTAL $105.26 Next shipment October 29, 2022 (HOW can this be when the first product was NEVER sent?)

    Business Response

    Date: 10/18/2022

    Hi *******,


    Thank you for your message


    Of course, we completely understand. We've just cancelled your order and requested a refund for you. This will be reflected in your account within the next 2 to 5 days.


    Again, we're ever so sorry for any inconvenience


    Please reach out to us if we can help you with anything else.


    Have a wonderful day


    *****

    Customer Answer

    Date: 10/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will check my bank statement withing 6 business days to make sure the refund of $105.26 has been completed. On Oct 13th a refund was to be issued and has not happened yet.


    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 9/16/22. As of 10/12/22 I did not receive my products. I sent an inquiry to **************** on 10/6/22 and as of today nobody has gotten back to me.

    Business Response

    Date: 10/18/2022

    Hi *****


    Thank you for your message, i can see that **** attempted to delivery your package on October 15th, have you tried to contact them to arrange a pick up?


    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536202361882744012


    Delivery Attempt
    Held at ************ At Customer Request ********************************* October 15, 2022, 6:20 pm


    ?Please let me know if you have any other questions. ?Best regards and be safe and healthy 
    *****

    Customer Answer

    Date: 10/24/2022

     
    Complaint: 18204856

    I am rejecting this response because:

    The order was placed on 9/16. Delivery attempt was made on 10/15 while I was out of town. I did get the package upon my return, however there was no communication from the business until I filed the complaint and I made several attempts to reach customer service. 30 days for delivery is unacceptable! 2 weeks to respond to customer service inquiry is unacceptable!

     

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on 9/29. Its says **** day shipment. I still have not gotten my order and they already billed me. I dont even have a tracking number. I want my order or a refund. I reached out to them and no response

    Business Response

    Date: 10/13/2022

    Hi *****,

    Thank you for your message ?? Of course, I'd be more than happy to help.

    Great news! We've just checked your order and can see it has been shipped, and I've included the information below, so you can track it right to your door ??

    Order: #******
    Tracking number: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068896519151


    Thank you so much for your patience and understanding during this time, it means so much to us ??

    If you have any questions, or if there's anything else we can help you with, please don't hesitate to let us know.

    Yours in health and happiness ???? ?
    *******

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/18/2022 I ordered a bottle of Prebiotic collagen protein powder. I received a box last week and they sent me a bottle of "Ultra Absorb *********** powder instead of my Prebiotic collagen. I tried emailing them. Messaging them on ********* I never got a response back. I would like to get my Prebiotic collagen powder or get a refund. My order #********

    Business Response

    Date: 10/06/2022

    Hey ****,

    Thank you for your message

    We are sorry to hear that

    I have just emailed our warehouse to send us a return label for you to return this incorrect item. We will get back to you as soon as they confirm.
    I have also requested them to ship the correct product to you ASAP. You will be receiving a confirmation email along with the tracking information as soon as the order gets dispatched.

    ?Please let me know if I can help you with anything else.

    Best regards and hope you have a great day 

Happy Mammoth LLC is NOT a BBB Accredited Business.

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