Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Happy Mammoth LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 290 total complaints in the last 3 years.
  • 104 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased mammoth products on Sunday October 30th and paid priority shipping 1-3 days. My order has not been fulfilled and I cant get anyone at company to provide me a status. There is no number to contact them. All I get it automatic emails instructions to track my order but no one responses to my questions about where is my order. I have seen other people have the same complaints about their orders. I want my order cancelled and refunded.

    Business Response

    Date: 11/02/2022

    Hey ****!

    Thanks for your purchase and for being part of our healthy family ??

    Unfortunately, there was a small logistics delay with Hormone ******* capsules, which meant there was hold-up with the new stock getting to our warehouse

    The good news is that we will receive the new stock at our warehouse by the end of this week and then all orders are going to be automatically sent. We will let you know as soon as your tracking number is available.

    As an apology for the shipping delay, we want to offer you this $20 coupon, so you can use it in any future One-Time Purchase order - Discount code: Wearesorry20

    Once again, I just wanted to apologize for the delay, and please let us know if there's anything else we can do for you.

    Yours in health and happiness

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 200 dollars in health supplements and did not receive the full order. Nobody will answer my emails or phone calls.

    Business Response

    Date: 11/02/2022

    Hi ****,

    Thank you for your message, we apologise for the inconvenience

    I've just requested our warehouse to reship your parcel.

    You should be receiving a tracking number soon

    Please reach out to us if we can help you with anything else.

    Have a wonderful day

  • Initial Complaint

    Date:10/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bottles of their product: order number ****** on 10/17 with shipping within 4-7 days. I received order confirmation and notification that a shipping label was created by **** on 10/19 and it was ready to ship. To date (10/28) Ive received nothing and its still the same shipping status. Mind you that its coming from *****, shipping label creation in *********** and I live in the same county so there should be NO delays. Ive written once on 10/22 and received an apology email same date. Since then Ive written two more times but no response. Now Im away from home and cant get to the package anyway. Something I told them and why I ordered well in advance. Id like a refund. This is no way to run a business. I live in *******, the products are made in ******* so it shouldnt be taking this long..plus to be ignored. Dont order from this company, I wish I read these reviews before I spent any money here and if I see another of their ads on social media Ill be sure to warn people there as well.

    Business Response

    Date: 11/02/2022

    Hi *********,

    Thank you for your message 

    I've just checked your tracking number and it shows that your parcel was delivered:
    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068919572927

    Please let us know if we can help you with anything else 

    Have a nice day,

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly subscription of their product on 10/7/22 from their website order #******. I received a confirmation email on the same day. I sent numerous emails checking on the status with no response other than an automated response stating: Please wait for our reply within 48hrs after you've reached out to us They never reply in 48 hours. 20 day since my order; I have not received the product or a response specifying when I would receive my order.The only thing I can see is that a shipping label has been prepared for your item at 2:14 pm on October 22, 2022 in ********************************************; however the products never shipped.No phone number and no proper way to contact a person at this business.

    Business Response

    Date: 11/02/2022

    Hi ****,

    Thank you for your message 

    I've just checked your tracking number and it shows that your parcel was delivered:
    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068931452504

    Please let us know if we can help you with anything else 

    Have a nice day,

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    The problem is that the company does NOT reply except for an automated response.  The delivery took 26 days; however when placing the order it said delivery would be **** days.
    Sincerely,

    *******************

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 10/16 and was charged $118.29 that hit my account that day. I received a shipping notification on 10/19. However, **** has not yet received the package to ship to me. This company will not respond to emails and there is not a phone number that I can seem to find. I have emailed and followed-up with no response, other than an autogenerated, generic response. Buyers, beware of this company. I shouldve checked with BBB first, as I see Im not the only complaint by far. This company is either a complete scam, or they do not have the staff to provide customer service. Either way, it would be nice to have my money refunded since Ive received no product!

    Business Response

    Date: 10/27/2022

    Hi *********************text="true" style="-webkit-font-smoothing: antialiased;">
    Thank you for your message


    Your package is already under **** control, we shipped hundreds of packages per day, so we do not actually take the packages to ****, they pick up all packages from our warehouse every day by truck.


    Once they take it from our warehouse, it goes to a **** distribution center and is scanned, until they actually scanned the package the status does not change.


    We are so sorry but once a tracking number has been assigned it means that your package is already on its way to the distribution center, you will be able to see it on usps.com


    If you do not want the order, please refuse the shipment, and we will provide you with a refund.


    ?Please let me know if you need anything else.


    Best regards and have a beautiful day 

    Customer Answer

    Date: 10/27/2022

     
    Complaint: 18320530

    I am rejecting this response because: It hasnt moved from the time a shipping label was created! Why will you not respond to my emails? Its very clear that a tracking number was issued, but that it hasnt ever left your business.

    Sincerely,

    ***************************

    Business Response

    Date: 11/02/2022

    Hi *********************text="true" style="-webkit-font-smoothing: antialiased;">
    Thank you for your message

    I've just checked your tracking number and it shows that your parcel was delivered:
    https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068919363099

    Would you like to return it?

    Please let us know if we can help you with anything else

    Have a nice day,

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two bottles of Hormone ******* with expedited 1-3 day shipping on 10/14. I was charged $118.19 for the order. The order has not shipped. I have tried multiple times to contact Happy Mammoth and just get an automated reply that I will get a response in 48 hours, which I have not. I have contacted Happy Mammoth via email, the website chat and ******** all with no response. I would like a refund of $118.19 for the product I ordered and never received.

    Business Response

    Date: 10/27/2022

    Hi ******************text="true" style="-webkit-font-smoothing: antialiased;">
    Thank you for your message


    Your package is already under **** control, we shipped hundreds of packages per day, so we do not actually take the packages to ****, they pick up all packages from our warehouse every day by truck.


    Once they take it from our warehouse, it goes to a **** distribution center and is scanned, until they actually scanned the package the status does not change.


    We are so sorry but once a tracking number has been assigned it means that your package is already on its way to the distribution center, you will be able to see it on usps.com


    If you do not want the order, please refuse the shipment, and we will provide you with a refund.


    ?Please let me know if you need anything else.


    Best regards and have a beautiful day

    Customer Answer

    Date: 10/27/2022

     
    Complaint: 18316265

    I am rejecting this response because **** status states that a shipping label has been created but they have not received the shipment from Happy Mammoth. It has been that status since 10/19.  It is not my responsibility to track down a lost product I paid for from Happy Mammoth. I will accept a full refund. 

    Sincerely,

    ***************

    Business Response

    Date: 11/02/2022

    Hi *****,


    Thank you for your message


    I've just checked your tracking number and it shows that your parcel was delivered:
    http://auspost.com.au/track/track.html?id=**********]


    Would you like to return this order?


    Please let us know if we can help you with anything else


    Have a nice day,

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their product on 10/5/22 from their website. I received a confirmation email on the same day. I have since been unable to track the order through their emails and website and have contacted them three times through their customer service and have not yet received a response.

    Business Response

    Date: 10/21/2022

    Hi *****,


    Thank you for your message, We apologize for the late response.


    I just checked your order and can see it has been shipped, and I've included the information below, so you can track it right to your door:


    Order: #******
    Tracking number: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536106068925639010


    Thank you so much for your patience and understanding during this time, it means so much to us.


    If you have any questions, or if there's anything else we can help you with, please don't hesitate to let us know.


    Best regards

    Customer Answer

    Date: 10/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    However, its clear that they were not going to respond or send out any communication to me before I got BBB involved. I so far have gotten what I asked for which is a response and a tracking number that I can follow. But not sure how to keep them from doing this to other people. They didnt ever say anything other than sorry we were so late iin responding. 
    Up until today They hadnt  sent out the product or looked into it after it sent them 3 letters. 
    I thank you for intervening and pushing them to respond- I just hope they dont so this to others as well. 
    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products on 10/4/22. I received an email confirming the order (******) for $162.91. I ordered the Hormone ******* and The Complete Hormone Synergy System 1. I was told I'd get an email when it was shipped. After hearing nothing about my order (while getting almost daily marketing emails) I emailed on 10/11 to see if there were any update on when it would be shipped. I received an automated reply saying to give them 48 hours due to lots of emails. After 72 hours I emailed again on 10/14 and heard nothing. I reached out again via their website on 10/17 to try to get an update. This morning, 10/18, I emailed that I would like a refund for my order. I have yet to hear anything to any of my inquiries. So frustrated and feeling taken for my money. I really just want my money back but can't seem to get any reply from this company.

    Business Response

    Date: 11/02/2022

    Hi ********

    ?We wanted to let you know that our warehouse has confirmed they've correctly received your return ?I've just requested a refund for you. This will be reflected in your account within the next 2 to 5 days.

    ?Please reach out to us if we can help you with anything else.

    Have a wonderful day

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two bottles of Happy Mammoth- for $112.41 on September 29. I have emailed twice and received a generated generic response when I inquired why it was taking so long when the website said shipped the same day and within 4-7 days arrival. It has been 18 days and no response. My order number is ******. I either want my products delivered by Thursday or I want a full refund.

    Business Response

    Date: 10/18/2022

    Hi *****,

    Thank you for your message 

    We are sincerely sorry to hear this. It looks like **** is having delays updating the tracking details for parcels:

    Just in case I have emailed our warehouse and asked them to contact the carrier for more information.

    In the meantime, please continue to check the tracking information, as some cases similar to yours yesterday are coming up as out for delivery within 48 hours.

    ?Please let me know if you need anything else in the meantime.

    ?Best regards and be safe and healthy 

    *****

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My O#****** was placed on 10/8/22 with 4-7 business days for delivery! I have not received an update or a tracking number! There is no way to speak with anyone to even find anything out!

    Business Response

    Date: 10/18/2022

    Hi ******, ?

    Thank you for your message 

    I've just checked your order, and it still being prepared to be shipped out.?Our warehouse is a bit delayed with orders as we have a backlog of ***** for our ********************orders. Sorry about that 

    You should be receiving a tracking number in the next couple of days.

    As an apology for the delays, here's the special coupon for you to use, that you will be able to apply to your next purchase and get a 20% OFF:
    Mammothcare

    Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option.

    However, if you'd prefer us to cancel this order for a refund, please let us know and we will proceed accordingly.
    ?Please reach out to us if we can help you with anything else.

    Have a wonderful day 

    *****

Happy Mammoth LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.