Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order July 11th & my card was charged immediately. I received a shipping notification, however, the tracking stated that only a label was created. I have been checking every day & the tracking details have not changed. Today is now July 25th and the status is still the same. I have been emailing the company & continue to get the same robotic answer. I was finally asked if I wanted a human response. I did get one but it said my order was in transit & if I need further assistance, to send a chat on the website. I checked the tracking again, nothing has changed. Went on the website to chat a human and when the chat button is pressed, the screen remains blank. At this point, I want the order cancelled and a refund issued. I also want an email from the company confirming my refund

  Business Response

  Date: 07/25/2025

  Hi *******,
  
  Thank you for reaching out to us.
  
  Were truly sorry for the inconvenience youve experienced. It appears that your parcel may have been lost in transit, and we completely understand how frustrating this must be.
  
  To make things right, wed be happy to offer one of the following solutions:
  -A replacement shipment of your order
  -A refund to your original payment method
  
  Please let us know which option youd prefer.
  
  If youd like us to resend your order, kindly confirm your current shipping address by replying to the email weve just sent separately.
  
  We look forward to your response and will make sure to resolve this as quickly as possible.
  
  Wishing you a wonderful day ahead,
  
  Happy Mammoth
  

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution to refund my original payment is satisfactory to me.
  
  Sincerely,
  
  ********

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product did not work

  Business Response

  Date: 07/23/2025

  Hi ****,
  Thank you for taking the time to share your feedback with us.
  Were truly sorry to hear that the supplement didnt meet your expectations. Your satisfaction is very important to us, and were constantly working to improve both our products and our service.
  Please know that for any future concerns, theres no need to file a complaint with the BBBwere always here to help. Simply reaching out to our support team directly would have been enough, and we would have gladly processed your refund without hesitation or inconvenience.
  That said, weve already initiated a refund for one jar under our 60-Day Money-Back Guarantee. You can expect the funds to be reflected in your account within 2 to 5 business days.
  We truly appreciate you giving our product a try and sharing your experience with us. If theres anything else we can do to support you, please dont hesitate to get in touch.
  Wishing you all the best,
  Happy Mammoth

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 4 bottle bundle with them in May and tried it for almost 2 months. They claimed 60 day money back guarantee for 1 bottle if they didn't show results. I contacted them last week and asked for a refund because not only was I not seeing the results they were claiming but I actually gained weight. I was met with an automated chat and it was getting tedious with the questions asking if I tried different things like taking them at different times, etc. I kept asking for a refund and I tried to message them again through their chat a couple days later. They said I could only get a refund if the bottle was unopened. I explained to them that it didn't make sense with their guarantee and it's opened because I tried them and kept trying them to see if I would see results eventually. They told me to take a photo of the opened bottle. I did. Then they said I would have to send an email to ******************************** with all the info. I didn't. Then I get a response saying that the message failed to send and that Gmail would try again for the next 46 hours. I am now convinced this company is a scam. They gave me the runaround after trying their hardest not to honor their guarantee and the only reason why I bought their bundle of 4 to begin with was because it was cheaper per bottle to do so and I thought, the worst that could happen is it doesn't work and I wasted $150 and the best that could happen is it works and I saved some money on bottles. Now, I'm out over $200 and frustrated at all the wasted time and effort in trying to get a refund per their guarantee of refunding the price of 1 bottle should it not work.

  Business Response

  Date: 07/17/2025

  Hi *****
  
  Thank you so much for reaching out, and please accept our sincerest apologies for the delay in replying as well as for the confusion and frustration youve experienced. We completely understand how disappointing this has been, especially when you were hopeful the product would work for you.
  
  We want to reassure you that weve now issued a refund for one jar under our 60-day money-back guarantee. Youll also receive an email shortly with return instructions for the remaining unopened jars, so we can process a refund for those as well. See attached a copy of your order so you can see we have issued a refund. The funds will be processed in the next 2 to 5 business days.
  
  Were genuinely sorry for the back and forth you experienced when trying to get assistance. Its clear that the process was not as smooth as it should have been, and for that, we sincerely apologize.
  
  Additionally, wed like to clarify the email domain issue it seems you were directed to contact ********************************* but our official customer support email is actually @*********************** (not .com). This misunderstanding likely caused your message to bounce, and were very sorry for the added confusion and inconvenience that caused.
  
  Please rest assured that we are honoring your request and doing our best to make things right. We truly value you as a customer, and we appreciate you giving our product a try, even though the results didnt meet your expectations.
  
  If you have any questions or need further support at any stage of the return, please dont hesitate to let us know. We're here to help.
  
  Warm regards,
  Happy Mammoth

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product came with a 60 day full refund guarantee but when a refund was requested, since the product did not provide the benefits it was supposed to provide, they refused a refund using an automated system, saying it did not meet the criteria for the refund with no further explanation.

  Business Response

  Date: 07/10/2025

  Hi Bitta!
  Thank you so much for your feedback, and were truly sorry for the confusion and frustration this situation has caused.
  It looks like our automated system may have incorrectly handled your refund request, and we sincerely apologize for that. Weve now located your account and confirmed your eligibility for a refund under our 60-day money-back guarantee.
  Weve just issued a refund for one of the jars from your purchase, and you should see the funds reflected in your account within the next 3 to 5 business days. Additionally, if you still have any unopened jars youd like to return for a full refund, please reply to the confirmation email weve just sent you.
  Thank you again for your patience and for giving us the opportunity to make this right.
  Warm regards,
  Happy Mammoth

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been subscribing monthly for Happy Mammoth ********************* for at least 2 years. Product used to be delivered to my house free of charge. This month it is suddenly diverted to a ****************** with a charge of $15 Cad fee. I want to cancel my prescription but I cannot contact the company. The website only has an email address that refuses to accept my email and it got bounced back. The chatbot on the website does not recognize a Canadian postal code and it goes around and around in loops asking for the 5 digit US postal code which I don't have. Below is the message from postmaster telling me the email of Happy Mammoth does not accept my email.

  Business Response

  Date: 07/08/2025

  Hi **********
  
  Thank you so much for reaching out and for your continued support over the past two years. Were truly sorry for the frustration and confusion this recent experience has caused you and we completely understand how upsetting it must be.
  
  We want to start by sincerely apologizing for the unexpected $15 CAD fee at ****** Post. Please know that this should not have happened all shipping costs are included in the final price you pay at checkout. We were not previously aware that *********** had begun charging some of our customers this extra fee, but were now actively looking into it.
  
  Could you please confirm if youve already paid the $15 CAD fee? If so, kindly send us a clear picture or copy of your receipt, and we will issue a full refund for that amount right away. If you havent yet paid it, we can ask our warehouse to contact the carrier directly to ensure delivery is completed without any extra charges. Either way, please rest assured you will not be responsible for this additional fee, and we will take care of it for you.
  
  Regarding your concern about the shipping fee on your order our records show that your monthly subscription has always included a standard $6.99 shipping charge, as the order value is under our free shipping threshold of $99 USD. We understand this might not have been clear before, and we truly appreciate your understanding.
  
  We also want to clarify the issue with our email address it appears your emails may have bounced because of a small typo. Our correct email is @************************************************ (ending in **** not .com). We realize this can be confusing, and we're very sorry about the inconvenience this has caused. We've just sent you an email from our official address so you can reply directly to us with any details or questions no need to start over again.
  
  Lastly, were more than happy to assist you with your subscription. Whether you'd like to cancel, pause, or make changes to your delivery schedule or frequency, just let us know and well take care of everything for you.
  
  Thank you again for your patience and understanding. We're here to help and will make sure this is fully resolved for you.
  
  Warmly,
  Happy Mammoth

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product 6/6/25. I started taking it and at first, I didn't notice much I thought it was just my eczema acting up but then I started breaking out in hives and itching so bad everywhere. It was awful and I had to purchase medicine to help with the hives and itching because I could barely make it through the day at work. I ordered the Hormone ******* PLUS bundle that cost ******. I'd be happy to send everything back if a label is provided for me to do so.

  Business Response

  Date: 07/01/2025

  Hi ********,
  Thank you for reaching out to us.
  Wed love to better assist you with your request. To begin, could you kindly clarify the reason youre looking to return your supplement?
  Please also note that your order includes 4 individual jars of Ultimate Weight Control, and not a bundle as mentioned under the order #*******
  We also saw your recent review on this platform. While we completely respect your right to share your experience, this is actually the first direct message we've received from you, and were always more than happy to help when contacted via our official support channels.
  For future reference, you can always reach us directly at this email address for a quicker and smoother resolution. If your order falls within our 60-day money-back guarantee period, we will absolutely honor that.
  
   To make the process as smooth as possible, we have just emailed you directly requesting some information from you and pictures in order to proceed with the normal return procedure. Please check also in your spam box as sometimes email enter there directly.
  
  Once we have these details, we'll be able to move further in the process and provide you with the next steps.
  Thank you for your cooperation. We'll look forward to hearing from you!
  
  Have a wonderful day,
  
  Happy Mammoth.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23543974
  
  I am rejecting this response because: I have tried multiple times during the business hours to chat with an agent when you claim that chat is available. Just to receive a message saying agents are not available at this time. You should not be claiming that chat is available if it is not. I also did email you directly. Im not comfortable adding pictures of my body to show the hives. Once I stopped taking the supplement they have slowly started to go away. Im more than happy to resolve this directly and in a timely manner as I am within the 60 days. It was a special not a bundle my apologies for the incorrect title. 
  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/01/2025

  Dear ********
  Thank you for your response and for clarifying the situation.
  Were truly sorry for any confusion or frustration youve experienced, and we want to reassure you that we're here to help resolve this matter as smoothly and promptly as possible.
  To clarify, we would never ask you to provide personal photos of your body. Our request was only for pictures of the unopened jars, as part of our standard return process. This helps ensure that returned products are accepted by our warehouse team.
  We also want to apologize for any issues you encountered with our chat service. Its not our intention to cause inconvenience, and we're working to improve the reliability of our support systems, including chatbot routing and live agent availability.
  You should have just received an email with the return instructions. Please follow those steps, and once your return is on the way, kindly send us the tracking number and courier name so we can monitor it and process your refund accordingly.
  Thank you again for your patience and understanding. Were committed to making this right for you.
  Warm regards,
  Happy Mammoth

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the product but never opened the package, as I was advised by my health care professional to not take these pills. I tried returning them right away, but the merchant kept giving me the runaround. They asked for photos of the items, although I had told them I never opened the box they came in, so i sent them photos. They never replied back. I opened a dispute with Affirm, who i used to pay Happy Mammoth, and they denied my claim stating the merchant sent me communication on what to do next. They never sent anything in reply to my last email. I checked my junk/spam folder and had nothing from them. I sent Affirm photos of every single email I had sent and received from the merchant. This company is a fraud! I want my money back asap!

  Business Response

  Date: 07/01/2025

  Hi *****,
  
  Thank you for your message and for your patience. We have checked on your account and on this order and can confirm you were already offered and sent the instructions on how to return the products back in June 10th. We have never received any more messages from you or a reply to those instructions. Please check on your spam box, just in case.
  
  We also want to reassure you that requesting photos of unopened items is part of our standard return process, as our warehouse requires them to accept returned items and process refunds accurately. All of these procedures are outlined in our return policy, available on our website.
  If you would still like to return the unopened package, please follow the instructions below and send your parcel to the following address:
  
  Return *****************start="1081" data-end="1084">Happy Mammoth ***************************start="1120" data-end="1123">****************
  ************************
  Ref Number: HAPMAM_*******
  Please include a note inside the parcel with the following information:
  Full Name: ***** ******
  Order Number: #*******
  SKU and Quantity: HHC4
  
  Once shipped, kindly send us the tracking number and the courier used, so we can monitor the return and ensure theres no delay in processing your refund. Please note that it can take up to 14 business days after delivery for our warehouse to process returns and complete the refund.
  We hope this clarifies the situation and helps you move forward with the return. If theres anything else we can assist you with, please dont hesitate to reach out.
  
  Happy Mammoth.
  
  In adherence to our stringent quality control and safety measures, we regret to inform you that we are unable to accept returns for products that are older than four months from the date of receipt of your original order. Any returns received beyond this timeframe will be automatically rejected, and neither product refunds nor shipping return fees will be issued.

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 18 2025. Will the expectation on shipping the next day. It is now June 24, 2025. And they state that ***** has not picked up yet. I have canceled my subscription, and gave asked for a refund of the $101 dollars i spent to be placed back onto my original payment. They claim the item is still in there hands. It should be a simple fix. but I just keep getting the run around. This brought me to seek help from BBB, which is were I saw I am not the only one in this situation.

  Business Response

  Date: 06/24/2025

  Hi ****!
  
  Thank you for reaching out and for sharing your experience with us. We're truly sorry for the delay and any frustration this has caused.
  After reviewing your order, we can confirm it was processed and handed over to FedEx shortly after placement. Unfortunately, it appears there has been a delay on their end, which is outside of our control. We sincerely apologize on behalf of our carrier and understand how disappointing this situation must beespecially when expectations were not met.
  Your subscription has already been successfully cancelled, and no future charges will be applied. However, since your order has already been dispatched, we are unable to cancel or refund it at this stage. This is a standard shipping procedure we must follow.
  To resolve this, we kindly ask that you refuse the package when ***** attempts delivery. Please confirm by sending us an email to ******************************* once youve refused the shipment so we can track it and act accordingly.
  Rest assured, we are not trying to give you the runaroundjust following the necessary steps to ensure everything is handled properly. Were committed to making this right and appreciate your patience as we finalize this process.
  If you have any further questions or need help tracking the return, please dont hesitate to reach out.
  Warm regards,
  Happy Mammoth

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Happy Mammoth on June 7, 2025 for Order # *******. I requested a return. I received a message back saying they would happy to help with a return and would I send photos of the product. I sent another request for a return with photos of the product (unopened). They sent two more messages asking for photos. I have sent three emails with all of the information they requested (photos, order#, email address)-they keep responding with the same message asking for photos. I would like to return for a refund (as they offer).

  Business Response

  Date: 06/22/2025

  Hi ***,
  Thank you for reaching out and for your continued patience.
  We sincerely apologize for the confusion and any frustration caused by the repeated requests for photos. Weve reviewed your case and can confirm that we replied to your message yesterday, and we've just sent another copy of the return instructions to the email address linked to your account.
  Please kindly check your inbox (including your spam or junk folder), and follow the steps outlined to complete the return process correctly.
  If you have any further questions or need assistance at any point, feel free to reply directly to that same email threadwe're here to help and ensure this is resolved as smoothly as possible.
  Wishing you a wonderful day ahead,
  Happy Mammoth

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order on 6/10/25. I bought two bottles and only received one. I have tried several times to contact them and I never got a response. I tried through Email and messenger. I want to return the unopened bottle for a full refund but can't get them to respond for further instructions.

  Business Response

  Date: 06/17/2025

  Hi ****,
  
  Thank you for reaching out again, and were truly sorry for both the delay in getting back to you and the mistake in your order. We completely understand your frustrationespecially after trying to contact us multiple times. We sincerely apologize for the inconvenience and concern this has caused.
  
  After reviewing your order #*******, we can confirm that there was an error, and you did not receive the full shipment. We're very sorry for this oversight.
  
  To make things right, wed like to offer you two options:
  
  Option 1: We can issue a refund for the missing jar and send you a prepaid return label so you can send back the unopened jar you received.
  Option 2: If you prefer, we can simply send you the missing jar free of charge, and you can keep the one you already received.
  
  Please let us know which option works best for you, and well take care of it right away.
  
  Once again, we sincerely apologize for the delay and the mix-up. We truly appreciate your patience and the opportunity to make this right.
  
  Warm regards,
  Happy Mammoth
  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23480363
  
  I am rejecting this response because: I received credit for one bottle but still waiting for the refund for the botte I returned.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/02/2025

  Hi ****
  
  We're truly sorry for the inconvenience you've experienced.
  
  Thank you for taking the time to return the bottle. Weve now processed a full refund for your returned parcel, and the funds should be reflected in your original payment method within the next 2 to 5 business days.
  
  Please, if there's anything else we can do to make things right, don't hesitate to reach outwere here to help.
  
  Warm regards,

  
  Happy Mammoth

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******