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Review from Geovanni M
1 star05/22/2024
I recently went to Florida Fine Cars to purchase a vehicle, and my experience with the finance department was quite disappointing. The finance person did not clearly disclose what was being added to my purchase. It was only after thoroughly reading through the paperwork that I realized multiple items had been added to my contract without my explicit consent.Despite my efforts to address the issue, I am still waiting for the cancellation of these items. The dealer has only cancelled one item so far, even though four were added to my contract. This lack of transparency and the slow response to my cancellation requests have been extremely frustrating.While the staff were friendly at first, this experience has left me feeling misled and stuck with unwanted additions to my purchase. I urge future customers to read through all paperwork carefully and pay close attention to what is being added to their contracts. I am determined to push this issue to the end to get a resolution.
Florida Fine Cars, Inc. Response
05/27/2024
Thank you for your input. The name mentioned in your review does not correspond with any records or transactions in our system. We'd like to address some points mentioned. At Florida Fine Cars, every customer receives a detailed buyer's order, specifying all fees and the final amount. Customers are required to sign this document, acknowledging the total amount. Regarding the specific concern raised, we have contacted the owner of the vehicle. They were informed that their request had already been submitted. However, we want to clarify that the cancellation process, handled by third-party companies, typically takes ***** days to complete. Rest assured, we have taken the necessary steps as per the owner's request prior to this review. Should you require further clarification, please feel free to reach out to our customer care team at ************.Review from Juanita L
1 star04/18/2024
I got a car on 3/3/24 I was told they drove the car from ***** to the margate lot. I was excited not having a car for over a month makes you happy to finally get one. I brought the car back because a malfunction light kept coming on, they tried to give me a bs explanation about a dude or something. Okay they have me a loaner no problem car they gave me was half the size I needed. Here it is 4/18/24 and Im in a loner for the 3 time. Called to speak to the Manager at ******* he never available or always in a meeting, they hang up the phone leave you on hold etc. My next step will be calling help me ******. I work hard for my money for them to treat me like Im a joke!!Review from George A
1 star02/20/2024
Fine cars are the biggest scam dealer out there they try to rush up and wrap everything quickly so you dont read the fine lines there customer service is terrible and scammed me into buying a warranty I didnt need . I do not recommend not even for a bicycle let alone a carFlorida Fine Cars, Inc. Response
02/21/2024
Thank you for sharing your feedback regarding your purchase on 11/14/2023. At Florida Fine Cars, we strive to provide transparency in every transaction. Each customer receives a buyer's order, clearly outlining all fees and the total purchase amount. Furthermore, we offer a complimentary Carfax report and Autocheck to provide a comprehensive vehicle history before finalizing any transaction.
It's important to note that customers are required to indicate their acceptance or decline of these products through a signed agreement. Up until this review, Florida Fine Cars has not been made aware of any issues. Should you have any further questions or concerns, please do not hesitate to contact our customer care team at ************. We value your feedback and are here to assist you in any way possible.Review from Michael L
1 star07/06/2023
Gross! We found this rag garbage thing wedged under the car. We only found out because the undercarriage broke off 2 days after we drove off the lot. They tell you that you can return the car within 3 days no questions asked, but they will charge you any repairs. This is not explicit and is not mentioned when you buy or return the vehicle that is falling apart. We don't think it was a scam that the car undercarriage broke off right when we drove on the highway, but FFC really win out with us as a customer. We filled up the tank with gas from empty, paid their mechanic fees and we even removed the rag for them! Expensive and time consuming 3 day rental for me! My advice, get your ride inspected before purchasing here. Our 2021 Highlander had a wheel from 2016 on it... Strange! They later told me that the repair was over $500, which is why I had to cover it. An unfortunate coincidence that our bill was just over $550... Dang! I was not informed of this when I returned the vehicle! The good news for the new owner is the repair shop confirmed with me that the parts were NOT bought from *****. So FFC made sure the repair was done with quality parts I imagine. Really too bad, I feel like the repair could have been done for under $500, but I guess I was just unlucky FFC couldn't negotiate that. I have no reason to believe they didn't do everything in their power to get the price as low as possible, but luckily for them it was just above the threshold so they paid nothing!The staff is pretty pleasant overall. I think other than the ** making an odd comment about how my pregnant wife walked, we were pretty pleased with the people there. The fees are low, and they are not pushy on upselling a lot of add-ons. You just have to do your due diligence.Also, I can't speak for everyone, but they sent a link to give a review to my wife and I while we were in the process of purchasing the car, before anything has a chance of going wrong. Take that for what its worth.Florida Fine Cars, Inc. Response
07/07/2023
*******, Thank you for taking the time to provide us with your feedback. There are a few points mentioned in this review that we would like to clarify. There is a 3-day return policy and a 5-day exchange policy offered by Florida Fine Cars. In reviewing our records from back in April, we found that this vehicle left the dealership in good condition but was returned with damages worth $500. It is for this reason that the customer is responsible for paying for these damages. Our customers are not charged for returning their vehicles as long as they are returned in the same condition as when they were taken off the lot. You and your wife were informed of these damages in person by the General Sales Manager. Alternatively, please feel free to contact us directly if you would like further assistance at ************. Thank you!Review from Monel D
1 star04/29/2023
*****!! ??*****!!?? ***** !!! ??THESE GUYS ARE THE WORST EVER !!! YOU GUYS PLEASE BE CAREFUL THESE GUYS WILL CHANGE YOUR CONTRACT RIGHT UNDER YOUR NOSE WHILE SIGNING AND GET OVER YOU. PLEASE TAKE YOU TIME TO LEARN HOW FINACING WORK AND READ EVERYTHING THEY GIVE YOU IT WILL BENEFIT YOU IN THE LONG RUN. THESE GUYS WILL LIE TO YOU AND CHEAT YOU OUT YOUR MONEY FOR THIER OWN BENEFITS. IF I CAN POST VIDEOS I WOULD SHOW EVERYONE THE ***** OF THE ***** THAT IS GOING ON INSIDE. SHOW WITH CAUTION AND GET PRE-APPROVED BY YOUR BANK BEFORE STEPPING INSIDE OF THIS S*IT HOLE! ??????Florida Fine Cars, Inc. Response
05/02/2023
We're sorry to hear how you feel about your recent experience. Every customer receives a Buyer's Order that details any fees and the total amount of the purchase before moving forward. Additionally, each customer receives a free Carfax and Autocheck report. You were no exception, and this was explained in detail to you in person. You were still not satisfied. That on its own was fine. However, it did not stop there. You then proceeded to video record employees on your phone without their consent, you caused a disturbance in our showroom, and you called the local police who ultimately informed you there was no fraud committed. After that you were finally asked to leave the premises. Florida Fine Cars did not commit fraud, plain and simple. We go above and beyond with everyone to explain the details of their purchase. It is a large purchase for most. We respect that, and its our goal to make customers comfortable at each step in the process.Review from JON L
1 star12/22/2022
My wife bought a Land Rover. Returned it based on the 3-day no questions asked policy. There wasn't any terms listed online with the aterisk attached at the time. We returned the card within 2 days and the dealership wouldn't take it back. We are now pursuing them legally. Feel free to inbox me or contact me if you're in the same boat, as we may/may not pursue a class action against this dealership. **** was very rude. Basically threatening. ****** was unresponsive until later. (Sales Person). ***** (GM) didn't get involved until after we returned car. We returned the car at 837pm, (They were already closed) when the dealership closes at 9pm. That was interesting. We were able to buy a car elsewhere, (******* has A credit at a ****% interest rate). This dealership conveniently charged ****%. Not sure if they got a kickback on the points or not? Buyers beware....Florida Fine Cars, Inc. Response
12/27/2022
*****************, We are sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. Florida Fine Cars stands behind every vehicle we sell and offers a 5-day, no questions asked exchange policy, and a 3-day return policy to help take the risk out of your decision making. A vehicle returned for refund must be in the same condition as purchased with no more than 300 additional miles from the mileage at purchase and have no added liens. Per our records the vehicle purchase had a lien on it and therefore it could not be return under the 3 day return policy. This is also advertise on our website. Since the pandemic the *************** store has been closing at 8pm. If you need further assistance, please feel free to contact us at *************************************** or by contacting us at ************. Thank you!Review from Olawale J
1 star10/23/2022
Yesterday my wife and I visited this dealership with hopes of purchasing a vehicle. Long story short. ****** who we later found out is a Sales Manager not only racially profiled us. (He told a Haitian Sales Associate to help us and told him its because we're Haitian like him. We are not Haitian at all, not even close. He also made discriminatory comments towards us. His exact words were "You Americans are all lazy".... the irony is... I'm not American, my wife is though, but we were both completely floored and disheartened as we have never experienced this type of behavior and or discrimination at a car dealership before. We really wanted the car but we cannot financially support racism and discrimination based of of race and national origin. My wife's review is on their Google review so you may read it for exact details on what happened. I'm so disappointed.Florida Fine Cars, Inc. Response
10/25/2022
We apologize, *************************;Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. **************** is our number one priority. We will further discuss this with our team and make sure we are all on the same page. If you need further assistance, please feel free to contact us at ************ or at **************************************** Thank youReview from RLC
1 star02/02/2022
It has been 11 1/2 months since financing a car with FFF and it has been an utter nightmare. Bad credit shouldn't get you a year of grief. $2200 shouldn't get you whatever POS off the lot. Car dealerships in general in Florida are terrible places but Florida Fine Cars literally ripped me off. The motor mounts had to be replaced 3 days after I got the car but 5 6 days after the engine light went on. The car has always sounded and felt like a blender. I asked them why and thats.why they replaced the motor mounts. However, when I took the car to a mechanic he was like this car is going to die on you in 6m-1 year and I was like WHY? THE CAR FAX WAS CLEAN I said...he says no. The engine is end stage and the cat converter as well. I was devastated. I wasn't seeing stimulus checks or anything. I was just trying to get to my 9-5. Here's where 3 months of back and forth with them takes me to a place of them telling me no sorry we can't help you. The Miami Gardens office was rude and told me it is what it is. They told me to take it up with the loan company which lite won't tell me which bank I'm with. They didn't offer me gap insurance. They didn't do anything but catch me like a sucker. I tried again and again and now it's in negative equity. Even with my credit which rose, no one will trade this POS for anything without an insurmountable amount of money down. I went yesterday to Performance Nissan and they were full of it too. I called FFF and they sent me to the Margate office to which the guy who greeted me said without even taking me to a desk "go to Ford on the last day and ask them to trade it, we won't". Almost every dealership I have been to tells me to drown the car. Drown the car or have it stolen. It's THAT bad. Fast forward today 2/2/22. My car is leaking from the right side..I have to refill the tank every trip I make. It over heats. This is the worst experience ever. Be ashamed!!!!! If it wasn't such a piece of crap I could trade it but it's worth NOTHING.Review from Daniela
1 star11/26/2021
My daughter went to FL Fine Cars in Margate FL to sell a used vehicle. That same say they made an offer, we signed the papers and left the vehicle. The vehicle was under my name but my daughter had it registered, The vehicle had a payoff and them paying it was part of the agreement. My daughter also paid the difference for the payoff of $1200. She took the receipt for the payment and they stated they would send copies of the signed documents in the mail (mistake number one).
3 days later they started calling me but since I didn't recognize the number I texted asking what that was about. They replied the vehicle had not passed the "standard safety test". I replied that they had bought the vehicle and that there was no returning it. They threatened to tow it (tow it where??), the car was theirs. Since they never mailed anything I requested copies of the paperwork and they said all they had was the bill of sale. We had signed many other papers including the power of attorney, odometer reading, etc. They denied having any of them. After a few weeks of going back and forth and speaking to an attorney I decided to pick up my car and get back my money. I will never do business with these people again. A reputable dealership doesn't agree to purchase a vehicle, then decide to change their minds a few days after and refuse to provide copies of signed documents. Maybe they didn't do anything illegal that I could prove but that is very shady. There should be a law to protect consumers from dealerships like this.Florida Fine Cars, Inc. Response
12/15/2021
******* ******
Thank you for providing your feedback as it is very important to us for quality control purposes. Let me go over some of the mentioned so you can better understand our process and what transpired here. In the case of your daughter and the vehicle in question, the vehicle had over 4000 dollars' worth of damage, and the check engine light was reset before the vehicle landed on our lot. We advised your daughter and all customers selling us their vehicle that the vehicle sale is not final until the vehicle goes thru an inspection. If the vehicle passes *** inspection the customer will receive a check for the amount agreed or if it's being financed, we will cut the bank a check for the amount agreed on. In this case, we called your daughter several times advising her that we were not interested in the car and she would need to pick it up. After some time, the vehicle was not picked up so we advised her it will be towed at her expense as this is protocol. If you would like to further discuss the matter you can do so by contacting us at XXX-XXX-XXXX. Thank you!Review from Meme S
1 star09/29/2021
Aweful Experience I'd never buy another vehicle from this business...Lies, Lies,Lies!!! I went to Florida Fine Cars Nov 2018 after having a recent repo. I purchased a 2013 Nissan Maxima w/62,000+ miles which at time of purchase finance manager made me aware because my credit score they had to put it down as a "lease on paper" to get me approved for $13,000+ dollars but in 3years I'd own the vehicle SOLD "as is" there were no warranties, unlimited miles...NO PERKS that a lease would have!!! as I did live in Port St.Lucie and Worked in Palm Beach County "traveling 65 miles one way 5days a week" Fast forward Aug 21' (3)car payments left receive a call from Salesman asking when I'm going to bring the vehicle back and/or get into something else...LEASE? Again thinking I had 3 payments left and owning this vehicle! Ok, now I begin asking questions Other dealerships/**** public never heard of such a thing for a car to have such high miles and all these out of pocket expenses for repairs. Yesterday I tried to trade in my Maxima and immediately I was told this car has no Value due to it having 1. numerous structural damages which again I was not made aware of at time of purchase NO CAR FAX provided to me! 2. My payoff on my account clearly says I owe $850.39 but when dealership called financial institution payoff is $5400 and will not release title. This evening I drove the car back to Miami and gave them their vehicle back and All broke loose "how I drove over my mileage and if I'm not going to pay for the Damages done to the vehicle?$3000+ Dollars!!! EXCUSE ME???FLORIDA FINE CAR doesn't ever have to worry about me buying a car much less send my DOG there!!! THE WORST ****, *****...and the list of names go on,This place needs to be shut down "**** ******"
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