ComplaintsforFlorida Fine Cars, Inc.

Used Car Dealers

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Initial Complaint
05/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went in to purchase a vehicle, filled out credit app and then decided to not go through with the sale. I told the representative to tell finance to not pull my credit and they proceeded to shot gun my credit after the acknowledgement from the rep. I'm disappointed and very upset because now this lowered my credit score.
Business response
05/08/2024
Florida Fine Cars received a credit application authorizing us to submit it to financial institutions from the customer. After reviewing our records, we found that the application was submitted within the timeframe the sales representative was contacted via text message and the finance manager was notified to stop all inquiries. These inquiries, if made within a thirty-day period, can be combined into a single inquiry. For more detailed information on this process, we recommend visiting Myfico.com.
Customer response
05/11/2024

Complaint: 21666636

I am rejecting this response because:

when I left the dealership I was advised by my sales rep that the application had not been touched and I had not received any notifications of my credit being pulled prior to leaving. It was done after I left and after I texted my sales rep ** not proceed with my credit app.
Sincerely,

*************************
Business response
05/15/2024
Florida Fine Cars has thoroughly examined the signed credit application that grants authorization for the dealer to submit to the lenders, along with the text message provided. The credit application submission and text received was within the same timeframe (minutes). We promptly inform the finance manager to stop all inquiries per the customer request.
Initial Complaint
04/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On November 1, 2020, I purchased a 2019 **** Edge from Florida Fine Cars ***** *************** location. Florida Fine Cars **** also sold me a First ******************** Contract for $2,332.00. Over the next 30 days I contemplated as to why I would need a vehicle service contract if my ****'s manufacturer warranty were still in effect. So, on December 3, 2020, I reached out and emailed the Finance manager that sold me the car and informed him that I would like to cancel my First Mile contract. I informed him that I do not need the First Mile warranty since my ****'s warranty was still in effect. That is when he informed me that the First Mile warranty would not start until my **** warranty ended. I asked for clarification, and he reassured me that the First ************ contract would begin once my **** warranty ended. My 2019 **** Edge manufacturer's warranty is 36 months or ****** miles which ended in 2022. My First ************ contract is 36 months or ****** miles and should end in 2025. On April 22, 2024, I returned to Florida Fine Cars **** and attempted to have my 2019 **** Edge serviced because of a Service Engine Light on my dashboard. The vehicle also jerks while driving up to 35mph. The service agent that I initially made contact with was unable to help me. He stated that my First ************ contract was already expired and that it expired 36 months after I purchased the vehicle. I informed him that this information completely contradicts what their Finance manager told me. I then asked to speak with a manager so that I could get this issue resolved. Unfortunately, the manager could not help me, he said that I must contact the finance manager that initially sold me the car and have him contact them so they can resolve it. The finance manager that sold me the car now works at the ******* location of Florida Fine Cars **** and it is impossible to get anyone on the phone there. They misrepresented information and should be responsible for their actions.
Business response
04/25/2024
**************** acquired an extended warranty in 2020, as fully detailed in the attached documents. It's important to mention that the Finance Manager involved in this transaction in 2020 is no longer with Florida Fine Cars. All contracts comprehensively outline the purchase date, term, and either the expiration date or mileage limit of the warranties. Warranties expire based on whichever comes first, either by time or mileage. Florida Fine Cars is prepared to help the customer by inspecting and advising on the vehicle, with the understanding that this service will be at the customer's expense.
Customer response
05/05/2024

Complaint: 21610677

I am rejecting this response because: Florida Fine Cars LLC. affirmatively misrepresented the information about my service contract coverage period. I presumed that the information given to me was factual and I used that information to make a decision on whether I should keep the service contract or cancel it. Now I am not sure if that misrepresentation was negligent or made with fraudulent intent but either way Florida Fine Cars LLC. should be held accountable. The Finance Manager that made the false statement was working for your company and a representative of your company at the time he made the false statement, whether he works there still, or not is irrelevant. My emails and communication with him establish a preponderance of evidence, that I made the decision to keep my service contract based off of his misrepresentation of the coverage period.
Sincerely,

*************************
Initial Complaint
04/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 09/07/2023 I went to Florida Fine Cars to purchase a car. I picked the car I wanted and filled out an application including my social security number. I was told to wait for finance and had to give permission to pull my credit. I was called to the office to sign documents. There was a stack of documents to sign right away, I was not given an option to take them home to read before I sign. The car was unsafe to drive. So, I took it back the next day. They promised to fix it and gave me a loaner to drive. Two months later, they never fix it. Ally Finanancial called me for payment and the dealership wanted me to pay also. Finaly the ** promised to pay back the money. I picked the car I wanted. Upon signing all the documents per duress, the Jeep was consolidated in my new documents. Later I received a fully paid off letter for the Jeep and a copy of the contract full of fraud someone signed as me and the birth date was not mine. I sent a certified letter asking for the Jeep that was fully paid for because the bank sent them the title. they never responded. I asked **** Financial proof of alleged loan they refused and hired ********************* to steel my car on 03/21/2024 and order me to pay thousands of dollars, or they are selling the car 04/06/2024
Business response
04/10/2024
****************** purchased a 2016 ************* in September 2023 but was dissatisfied with the vehicle. In November, Florida Fine Cars agreed to trade ****************** out of the 2016 Jeep Wrangler into the 2020 Land Rover Discovery. To complete the trade-in, the outstanding balance needed to be settled for the dealer to obtain a clear title, which was paid for by Florida Fine Cars. ********************** loan with Ally is specifically related to the 2020 Land Rover Discovery. Florida Fine Cars has no direct involvement with ************** and its decision, as the contract is solely between the customer and the lender. As the sole owners of the 2016 Jeep Wrangler, Florida Fine Cars cannot provide the vehicle to the customer. Please refer to the attached documents for further details.
Initial Complaint
03/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The dealership sold a car that was not fit to drive and had it in "service" for two weeks. Offer no explanation. Offer to reimburse of loss wage, cost of alternative transportation or willing to take the vehicle back after a extend period of time of continue issue.
Business response
03/14/2024
Florida Fine Cars is actively engaging with the customer to help resolve the issue. It's important to note that while we sell all vehicles "AS IS," we provide comprehensive Carfax and AutoCheck reports outlining the vehicle's history prior to completing any transaction. Should the customer have any questions or concerns he can contact our customer care team directly at ************.
Initial Complaint
02/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Flew down to buy a car unseen besides video and pics with plans to drive back. I bought a car from them on January 31 **** car broke down within 45 minutes, needing a new starter and crank position sensor. They took care of that then once getting back on the highway, I noticed some grinding in the rear end and come to find out the vehicle, needs new brakes and rotors. Now this is all within the 500 miles that they say they will fix it or I could return it. The manager told me that it was general wear and tear. They are not responsible for it, the fact is it was not ready to be driven off of the lot. Picture below will show just how bad these rotors were! I will be adding to this review once my mechanics have it taken apart and I have more photos. The manager hung up on me when I said this needed to be fixed or I would be contacting legal representation.
Business response
02/05/2024
Florida Fine Cars sells vehicles "AS IS" and has maintained communication with ****************. We've provided assistance with parts and repairs at no cost to him, and we've also provided reimbursement for his one-day hotel stay. Importantly, we were not informed about these issues during the test drive or when the customer drove from ***** to *************** for repairs. The customer reached out to ** once he reached ************. Out of good faith, Florida Fine Cars is willing to provide partial reimbursement to the customer.

Customer response
02/05/2024

Complaint: 21235095

I am rejecting this response because: Ive tried to upload photos and it wont let me. I have videos and pictures of this vehicle prior to it being worked on, should have never been on the road. I also have videos of the deceptive video I was sent by the sales person. These can all be found on Google..

Sincerely,

*********************
Business response
02/07/2024
In accordance with mutual agreement, Florida Fine Cars issued reimbursement check #****** to the customer in the amount of $644.02.
Customer response
02/11/2024

Complaint: 21235095

I am rejecting this response because: the first $340 of from me breaking down 45 minutes north and your shop not having vehicle fixed before closing and putting me into a hotel. The other $300 isnt a third of what new breaks cost me couple hundred miles north more. Again this was within 500 miles and 3 days period, all this happened knowing I was flying into town to drive a vehicle back that was not road ready.

Sincerely,

*********************
Initial Complaint
01/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It is an auto dealership. They gave me a financial application to complete. Now non stop checking my credit, without my permission. Playing games. Hanging up the phone. The person answering the phone cannot pronounce his name and keeps hanging up the phone. This business is not legit. Horrible attitude towards customers. They cannot speak proper english. It is not clear what they say. Horrendous experience. They have trashed my credit.
Business response
01/24/2024
Despite the customer completing an online credit application, Florida Fine Cars chose not to submit it to the lender on their behalf. This decision was based on the need for additional information before proceeding with the transaction. It's crucial to note that Florida Fine Cars did not conduct any hard credit pulls during this process.
Customer response
01/25/2024

Complaint: 21174216

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
12/07/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2015 Buick Verano was purchased on 9/14/2023 for $17084.94. I made a $500.00 cash deposit and return on 09/15/23 and tendered a Cashier's Check in the amount of $16584.94 to complete the transaction. The Dealer collected sales tax of $1061.94 and Tag and Title fee of $328.00 with the knowledge the Vehicle would be registered and titled in ************. I tried explaining that their Tax and tag charges were excessive as ************ Taxes, tag and Registration fees are less than Florida. After two Months and three Temporary Tags, I finally recieved the registration and tag for the vehicle on 11/14/23. Accompanying document list sales taxes paid $887.88 and Tags and Title paid $117.00. Balance that should be refunded is $395. 06.
Customer response
12/08/2023
It appears the wrong file was uploaded. Please disregard the previous PDF File. I will upload the correct file.

Customer response
12/08/2023
I have uploaded the correct file documenting the vehicle purchased from Florida Fine Cars.
Business response
12/08/2023
******************************* was charged a total of $1389.94 ($1061.94- sales tax and $328.-tag and registration)
A total of $1341.88 was due ($887.88- sales tax $256.+198 for tag registration and out of state processing fee)
The balance due to the customer is $48.06. Check # ****** was made and mailed to the address on our file.
Customer response
12/08/2023

Complaint: 20971262

I am rejecting this response because: The Business had charged and collected all their fees at time of sale. They did not say anything about additional fees for out of state Registration and Title. They new Ilive in ************ and that fee should have been listed separately on the bill of sale.

Sincerely,

***************************
Business response
12/12/2023
Mr. ******* requested to register the vehicle in ************. The total amount for the Tag and title fee is provided on the buyer's order. No additional fees were added. Unfortunately, we are not the *** and do not determine the fees. Tag and title refund check #****** was sent to the customer address on file.
Customer response
12/12/2023

Complaint: 20971262

I am rejecting this response because: The dealer last response was exactly my point. They do not know the exact fees charged by ************ DMV for registration, title and taxes, thats why they estimated the taxes at $1061.94 and title plus tag $$328.00. I told them at time of purchase that ************ taxes were 6% and registration and title of a vehicle was less than Florida and that their estimate was high. Now that the Vehicle registration, taxes and title came in $395.06 less than their estimate they want to keep the balance. They already charged $897.00 for electronic filing now they are seeking an additional $290 + for filing fees . Funny how they don't know what it cost for registration, title and taxes for a Vehicle in **. but that was a very good estimate according to their explaination.

Sincerely,

***************************
Initial Complaint
11/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In August of 2023 I purchased a 2018 ***** truck from Florida fine cars *****. I was sold and signed paperwork for an extend bumper to bumper warranty. 6 thousand miles later truck was giving major problems. I took the vehicle to the Chevrolet dealer and was told my warranty was totally different than the one I have signed paperwork on. The warranty company denied rental car, and 50 percent of parts and labor. I called the dealer and was told it is what it is. No assistance no offers to help. A transmission doesnt just go out in that short amount of time this is a problem that was covered up.
Business response
11/30/2023
Florida Fine Cars has been in contact with ************** to address concerns about the warranty. It's important to note that Premier Essential, the warranty company involved, operates independently from Florida Fine Cars, and their policies are beyond our control. We extended an offer to inspect the vehicle and potentially offer a more economical repair solution without any deductible. However, at that point, the customer had already finalized an open claim with the Chevrolet dealership. For future reference, we encourage customers to reach out to Florida Fine Cars for assistance regarding warranty matters. We're more than willing to help and provide support in any way we can regarding warranty-related issues.
Initial Complaint
10/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business keeps on calling me about a car I bought I never bought a car from them.!! I want them to stop calling me or anyone else this is harassment.
Business response
10/30/2023
Florida Fine Cars has been making efforts to establish communication with the customer regarding the forthcoming welcome call from the lender. The customer, who is currently in possession of the vehicle, acquired a 2011 *** Z4 from Florida Fine Cars on October 12, 2023. However, Florida Fine Cars has not been able to get in contact with the customer.
Initial Complaint
10/16/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a 2020 dodge challenger from Florida fine cars in ***** with ***** miles on it. I drive the car within 289 the transmission has given out and they want me to pay them more money to have the transmission fixed. ***** and the managers will not help me. Im out of ******** dollars and they want me to give them more money.
Business response
10/19/2023
Florida Fine Cars has maintained communication with this customer on multiple occasions. The customer informed us that their vehicle had been in an accident, but it's important to note that the customer did not purchase any extended warranty or coverage that could provide assistance in such situations. We extended an offer to assist them in obtaining a repair quote, although this would be at their own cost. Regrettably, the customer chose to decline this offer.
Customer response
10/19/2023

Complaint: 20738458

I am rejecting this response because:

Sincerely,

*****************
Customer response
10/19/2023
I have the evidence from the body shop that the accident has noting to do with the transmission. Dodge dealership me that the check engine light was turned off, so I could of known the cart had problems i told Florida fine cars to call dodge dealership in lake park and ******************************* for evidence and was told by **** that it is not her problem. also she stated that's why she bought her car new, so i am asking can i get my money back to buy a new car or the price adjusted. so i wont be scammed. her is the evidence i have I can also get the police report. The transmission or engine was that affected in the accident. My car was parkked and side swiped on the left front side.
Business response
10/26/2023
Florida Fine Cars is still offering the customer to assist them in obtaining a repair quote, although this would be at their own cost.
Customer response
10/27/2023
why would i pay them to fix my car when they sold it to me with a bad transmission. Florida SCAM cars are just trying to take more money out of a hard working customer. They should adjust the price of the car or give me my money back. I have video of the accident that shows it was a minor accident. That had nothing to do with the transmission. I can prove they sold me a car with a bad transmission, but they cant prove they didn't sell me a car with a bad transission. SCAMMERS.
Customer response
10/27/2023
I don't want their stupid scamming offer. If they are a good business, they would fix their wrong.
Customer response
10/27/2023

Complaint: 20738458

I am rejecting this response because: why would I let Florida Scam cars fix my car, when they sold it to me with a bad transmission. They just said it was because of my car accident the transmission is bad. Now that I proved it isnt, the only thing the can say is they can FIX IT IF I PAY THEM MORE MONEY. SCAMMERS!!!!!!! Its that why I paid the dealer to make sure the car was drivable

Sincerely,

*****************

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