Business ProfileforFlorida Fine Cars, Inc.

On November 1, 2020, I purchased a 2019 **** Edge from Florida Fine Cars ***** *************** location. Florida Fine Cars **** also sold me a First ******************** Contract for $2,332.00. Over the next 30 days I contemplated as to why I would need a vehicle service contract if my ****'s manufacturer warranty were still in effect. So, on December 3, 2020, I reached out and emailed the Finance manager that sold me the car and informed him that I would like to cancel my First Mile contract. I informed him that I do not need the First Mile warranty since my ****'s warranty was still in effect. That is when he informed me that the First Mile warranty would not start until my **** warranty ended. I asked for clarification, and he reassured me that the First ************ contract would begin once my **** warranty ended. My 2019 **** Edge manufacturer's warranty is 36 months or ****** miles which ended in 2022. My First ************ contract is 36 months or ****** miles and should end in 2025. On April 22, 2024, I returned to Florida Fine Cars **** and attempted to have my 2019 **** Edge serviced because of a Service Engine Light on my dashboard. The vehicle also jerks while driving up to 35mph. The service agent that I initially made contact with was unable to help me. He stated that my First ************ contract was already expired and that it expired 36 months after I purchased the vehicle. I informed him that this information completely contradicts what their Finance manager told me. I then asked to speak with a manager so that I could get this issue resolved. Unfortunately, the manager could not help me, he said that I must contact the finance manager that initially sold me the car and have him contact them so they can resolve it. The finance manager that sold me the car now works at the ******* location of Florida Fine Cars **** and it is impossible to get anyone on the phone there. They misrepresented information and should be responsible for their actions.