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Business Profile

Property Management

Vidalta Property Management LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vidalta Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vidalta Property Management LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never resided at this residence and currently have a charge on my credit report of almost ******. I was told my check stub was fake and it was not because I am self employed and a partner with another company. I have been trying to contact this company since then to settle this issue and I have not received a response to emails or voicemails.

    • Initial Complaint

      Date:07/05/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a resident at the ********************** property in ******, ** since 2018. I have made multiple attempts to reach out to the corporate office in hopes to be able to pay my rent online again. The property management informed me that a new corporate management has taken over and the assistant manager, *******************************, claimed that new management is strict and refuse to hear my complaints about my living situation. *** asked for the number to the **************** to make a complaint, but the office management refused to give me any sort of information regarding my situation. I have been informed that I have 2 NSF (non-sufficient fund) payments. Although I can recall 1 **** the second NSF I received was due to inputting my account number, due to change in *********************************************, and inputted the number wrong by mistake. I explained this to the office manager at the time (December 2021), because I was no longer able to use E-check, she was able to reverse it after explaining my situation to continue using E-check. Now 1 year later (May 2023), I have been taken off the Active Building portal, unable to see my charges, meaning I have to solely rely on the office staff to give me the amount owed every month, then have to go to ******* to make sure my payment is submitted. Also due to not having access to my Portal Messages, Im unable to provide actual dates of when all events occurred. I have no records to any of the NSFs , and when asked to provide the information about the **** the office is unable to submit this information to me. In addition to not paying my rent online, I also am not able to submit service request for my apartment and I dont think its ethical to rely on Office to provide me with my monthly amount and not seeing my charges for myself. If I could just have the chance to pay my rent online once again, it would be a huge help.

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grand Palms Apartments is accusing me and my son of:(1) Not cleaning the stove/oven (2) Damaging the bathroom counter-top (3) Damaging the blinds I have attached video of the apartment on the day I turned over the keys to the apartment that shows there was no damage. I want this invoice cleared. We owe them no money because our deposit of $150 took care of the water bill that they miraculously added on.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During mid May I contacted the office of the apartment complex I live at, Sedona Park, about my apartment flooding when it rains due to the foundation being damaged. I let them know that the flooring is damaged due to this and I suspect mold is starting to grow here as well. The baseboards around the apartment are damaged due to the flooding as well. I've contacted management about this but they keep pushing the issue aside and don't communicate with me. I've contacted the City of Irvings code enforcement department and they will start issuing citations starting today.(06/13/23) I was told that they have a contractor that will come out eventually but they can't give me a date for repairs. When the repairs will be made I don't believe the apartment will be habitable due to all the repairs I need done. The foundation has to be repaired, the flooring has to be replaced, the baseboards have to be replaced and the mold has to be removed. They are insistent that this will be "taken care of" but I've been told that for the past year. I do believe the mold is starting to affect my health as I've been having a lot of symptoms I normally don't get. This is headaches, my throat feels raspy and I find myself wheezing when I breathe and I break into rashes. I'm concerned about the well being of my fianc, my pets and myself. I have roughly around three months left in my lease but I want the office management to break my lease due to the apartment unit itself not being habitable. In the lease terms it says they can give me a seven day notice to break my lease if the current apartment is not habitable due to repairs that need to be made. This is the resolution I want so I don't have to pay fees for breaking my lease and so I don't have to put my loved ones health and well being at risk by living there either. If this is not possible I just want the repairs performed in a timely manner. The code enforcement officer has already given them four weeks to do this.

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had many issues living at Sedona Park, several of which involve the maintenance crew not fixing or halfway fixing things in my apartment. Most recently, I have been having issues with mold in both restrooms; the maintenance crew came out and painted over one of the issues in the restroom and when I alert the property manager nothing is done. I have emailed her on two occasions letting her know they did not complete the repairs correctly, and she has not responded and is refusing to allow me to speak to anyone besides herself. I was also without hot water for 9 days and this was only taken care of because I called the city. I can no longer allow my two small children to live in this environment as I believe it is affecting their health. I would like to be let out of my lease which expires next month.

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged a $75 incept fee for a systemic of champions centre end of things. My original recent was ******* and I did not pay the rent invoice until 02/04/23 thus making my rent ******* (this amount includes the late fee) whrn i first iniated payment it said its said we were unable to process your request at this time. Time and Date 02/04/2023 15:23:2 CST from which point I then continued to initate a second payment due to whatvever techinogolocal glitch that occured when I did that it then said Your similar payment was submited. It was under the impression due to your system that i was never imtially charged tge first time until imtiaing my second payment where i was then informed i was similarily charged but only after the fact. Id like to contest any late fees or inception fees due to a malufuntion that happened with your system. As you can see below in the attatchmemtd it said we were unable to process your payment at this time. Time and Date 02/04/2023 15:23:2 CST. However when i went to my email I was sent two seperestr confirmation emails even though your sysyems said we were unable to process your payment at this time. Time and Date 02/04/2023 15:23:2 CST.The issue with that is systems told me i wasn't charged but somehow its still choose to process without my knowledge. I went to the office yesterday on 02/07/23 and told i was being charged a intercept fee however as i keep taking your system glitched and ***************** said the system didnt glitch for anyone else however that doesnt make it untrue that it glitched for me. As we know technology is still advancing and we dont always know why there are certsim Anonymous anomalies in technology and in my situation I faces a anomaly. It is unjustified to just pull me together with everyone else especially when I'm showing you the fact so that in the future this wont happened again to any residents. On top of this I was pre-billed a Late fee for next month and next hasnt even arrived.

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned in my keys and filled out a return keys paper form on Friday of December 30th 2022 (the last day of my 60 day notice I put in from October 2022). After a week later I checked my account and saw a valance of $192. I asked the property manager why I'm being charged money, and stated that I turned in my keys on Jan 3rd (the Monday after New Years weekend), and I'm being charged a surplus for ******** I told them that I filled out the paper form on Dec. 30th, and they couldn't find the paper form showing the evidence. I have yet to get a definitive response from Sedona Parks on this issue, and that is why I'm filing this complaint Please assist me on this. Thank you so much.

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The property I'm currently at in ********** ***** has neglected to solve my issues My heat has been out for just over a month and they could careless. I go to the office almost every other day to see if anything has changed. The property management just gives me the run around. It's 50 degrees in my house and I have a child too. This is the worst company that I've encountered.

    • Initial Complaint

      Date:12/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Applied to these apartments they didnt finish the process of my application when I asked to cancel they then refused to refund me my money.

    Vidalta Property Management LLC is NOT a BBB Accredited Business.

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