Complaints

This profile includes complaints for Vidalta Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vidalta Property Management LLC has 5 locations, listed below.

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  Vidalta Property Management LLC

  1200 Brickell Ave STE 1600 Miami, FL 33131

• 

  Colinas Ranch Apartments

  3203 W. Walnut Hill Lane, #1048 Irving, TX 75038

• 

  Woodchase Apartments

  4060 North Belt Line Road - management office Irving, TX 75038

• 

  Vidalta Property Management LLC

  2600 S Douglas Rd SUITE PH10 Coral Gables, FL 33134-6127

• 

  Sedona Park Apartments

  4200 W Northgate Apt Complex Office Irving, TX 75062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment staff does not care about security of its residents. The mailroom and boxes were broken into 3 weeks ago and have not been fixed. They claim they really cant do anything about it. Property manager, ******, says they sent it to corporate but will take another 2-3 weeks. This company needs to be help accountable for their leasing agreements and responsibility to their residents.

  Business Response

  Date: 10/30/2025

  Hi *******,
  Apologies for the delayed response. We were not aware of your claim earlier because we did not receive any notification from the BBB until yesterday, when it appeared in our compliance mailbox.
  

  I have reviewed your claim and understand it is related to the Westgate property. If this is correct, I am already coordinating with the Property Manager and the Asset team to address and fix the mailroom issue as soon as possible. I will keep you updated on any developments.
  

  Additionally, I would appreciate it if the BBB could contact me directly, as there is no ******* ****** on our team, and the claim appears to be addressed to her. We would also like to update our contact information, since claims have not been received through our mail previously.
  Please contact me at ************************************************ for future correspondence regarding this matter.
  

  Sincerely,

  VG.

  
  

  Business Response

  Date: 10/31/2025

  We have contacted the post office multiple times to request repairs, as the mailbox panels are under their responsibility. An investigator from the post office visited the property, confirmed the issue, and stated that a report would be filed for the required repairs. Since then, our team has consistently followed upincluding calls made in front of the residentto ensure progress.
  

  The resident has also contacted the post office directly and was informed that the investigation is still ongoing. Additionally, the resident comes to our office weekly for updates, and we continue to communicate the status transparently.
  

  We understand the inconvenience this situation has caused, and we will continue to follow up until the post office completes the necessary repairs. Our commitment is to support our residents and work diligently within the scope of our authority to resolve the issue.

  
  

  Business Response

  Date: 11/11/2025

  Hi *******,
  On Saturday, February 8, 2025, the mailboxes were repaired and all panels are now fully functional.
  Please let me know if there is anything else we can assist you with.

• Initial Complaint

  Date:08/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: **************************************************************** moved out of ******************* unit ********************** after my lease ended, but I was sent an unfair and inaccurate final move-out bill. I discussed the matter with the Assistant General Manager, *****, who referred me to Vidalta Property Management.I have sent several emails to Vidalta regarding this dispute, but they have not responded at all. Instead, they continue to threaten me with collections, despite my disagreement with the charges.I am seeking a convincing explanation and resolution of these charges. Their lack of communication and threats are unprofessional and unfair to tenants who have fulfilled their lease ************** contact details:Name: ******* ****** Email: ******************* Phone: ************

  Business Response

  Date: 08/21/2025

  On July 24th, 2025, our Community Manager, *****, met with ******* to review the photos on the final move-out charges.
  ***** explained to the resident that she was not authorized to remove any charges. At that point, the resident asked to speak with someone at a higher level.
  The resident then met with *******, requesting that the charges be waived. ******* later informed ***** that the fees could not be waived. However, since ******* has a Jetty policy, either ******* or ***** would be submitting the account through ***** so that ***** could cover the balance on her behalf. This would alleviate the residents out-of-pocket expense. At that time, ******* acknowledged and agreed to proceed with this option, since her coverage was sufficient to cover the balance.
  On August 21st, 2025, the claim was submitted to Jetty under claim number 25PRUN903273434, and it is currently being processed.
  We will keep ******* updated on the outcome once Jetty provides a resolution.

  Customer Answer

  Date: 08/25/2025

  Subject: Thank You for Assisting with Move-Out Billing Dispute
  Dear [BBB Representative Name],
  I would like to sincerely thank the BBB for facilitating communication regarding my dispute with Vidalta Property Management. Your involvement has been instrumental in moving this discussion forward, and I truly appreciate your efforts in helping us work toward a resolution.
  I also want to thank Vidalta Property Management for coming to the table and responding after the BBBs initiative. I understand from the recent update that the charges have not been waived but that a claim has been submitted to Jetty on my behalf.
  As this process moves forward, I kindly request that my account not be sent to collections until the dispute is fully resolved and the Jetty claim has been processed.
  Could you please clarify:
  What are my responsibilities during this process?
  Is there any action required from me to assist with the Jetty claim or to ensure the balance is cleared?
  Will I be notified immediately if Jetty only covers a partial amount?
  Thank you again for your assistance in this matter. I look forward to your guidance and confirmation that the account will remain on hold while the claim is pending.
  Sincerely,
  ******* ******
  ************
  ****************************

  Customer Answer

  Date: 08/26/2025

  Date Sent: 8/25/2025 1:58:25 AM
  Subject: Thank You for Assisting with Move-Out Billing Dispute
  Dear [BBB Representative Name],
  I would like to sincerely thank the BBB for facilitating communication regarding my dispute with Vidalta Property Management. Your involvement has been instrumental in moving this discussion forward, and I truly appreciate your efforts in helping us work toward a resolution.
  I also want to thank Vidalta Property Management for coming to the table and responding after the BBBs initiative. I understand from the recent update that the charges have not been waived but that a claim has been submitted to Jetty on my behalf.
  As this process moves forward, I kindly request that my account not be sent to collections until the dispute is fully resolved and the Jetty claim has been processed.
  Could you please clarify:
  What are my responsibilities during this process?
  Is there any action required from me to assist with the Jetty claim or to ensure the balance is cleared?
  Will I be notified immediately if Jetty only covers a partial amount?
  Thank you again for your assistance in this matter. I look forward to your guidance and confirmation that the account will remain on hold while the claim is pending.
  Sincerely,
  ******* ******
  ************
  ****************************

  Business Response

  Date: 09/01/2025

  Dear  Narayan,

  We appreciate your patience as this process moves forward.

  To clarify your questions:
  -You are not required to take any action at this time. The standard operating policy for ***** accounts is to keep them under Pending Payment status until we receive payment from ***** or until ***** denies the claim.
  -If Jetty covers only a portion of the balance, we will apply their payment once received and send you an updated Final Account Statement. You will then have 30 days to satisfy the remaining balance.
  -During this period, while the claim is pending, your account will not be sent to collections.
  We will keep you updated on any developments and notify you immediately once we have a resolution from Jetty.
  

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being forced to pay a mandatory connectivity fee of $99/month at my apartment complex (******* at **********), which requires me to use Spectrum internet even though other providers are available in the area.Since moving in, I have not been given an option to opt out or choose a different provider. As a full-time remote employee, I rely on stable and fast internet for my work. The current service has been unreliable and expensive compared to other available options.I sent my first complaint to the management on June 2nd, received a reply on June 4th, responded again on June 16th, and followed up on June 23rd. I have been ignored since, with no response from management.This situation feels unfair and anti-competitive, especially since I am paying for the service myself and still not allowed to choose what works best for **** request that Vidalta either allow residents to opt out of the mandatory service, or work with tenants to resolve cases where the service does not meet basic needs.I am attaching screenshots of my email correspondence with management to support this complaint.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 12th, 2025 I have NOT had working air conditioning. It is now July 22nd, so we are talking over a month. Theyve been giving me the run around and telling me theyre fixing it this day then not fixing it then claiming they came and fixed it today and the ac is STILL NOT working. Not only is it not working its also leaking causing water damage to the bathroom where the ac unit is located.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, our apartment AC went out. It was over 80 degrees in our apartment and the emergency maintenance staff came to give us one portable AC unit for our two bedroom apartment. On June 26th, they came back to replace the contactor. On July 16, 2025, our apartment AC went out again. It was slowly climbing to the 80s, and when the maintenance team came out, they claimed that there was a fried Lizard in the capacitor and it had to be replaced. On July 18, 2025, our apartment AC went out yet again. The temperature slowly went towards the upper 70s. When the maintenance team came out, they said they didnt know what was wrong this time. After messing around with it for a bit, they said they couldnt find anything wrong. Very slowly throughout the night and early morning the temperature finally went down to match what it was set at which was 70 overnight. Today, July 22, 2025, our apartment AC completely went out causing the temperature to rise over 80 degrees within two hours. When the maintenance team arrived, they tried troubleshooting a bunch of things inside and outside of our unit. They said they will likely have to take it apart tomorrow and that the capacitor or compressor would have to be replaced. The capacitor was just replaced last week. When they came back up to install the portable unit, we asked if this was happening throughout the property. They said yes, it was. This company that took over this property late last year has been remodeling the cosmetic parts of the property while ignoring the immediate issues like AC units being too old and too expensive to replace as well as entire walls of outlets not working for months at a time despite emails and service requests. There have been an abundance of issues with this new property management company, but having AC issues 4 times in less than a month is unacceptable. We need a new AC unit, and they continue to put bandaids on each situation, property-wide.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against *********** and their management company, Vidalta Property Management. Im being wrongfully reported to Experian with a collections charge balancing $1,545.99 after moving out in January 2025. I have email confirmation that I would only be responsible for 14 days of rent, which was properly prorated.I made a final payment of $867.19, which covered:January prorated rent ($552.32)A late fee ($122.30)Final utilities ($94.65)This totals $769.27, meaning I overpaid by nearly $98. Despite this, they continued to bill me, and the false balance is now harming my credit. I have requested multiple times that the ledger be corrected to reflect either a $0 balance or a credit. They have not resolved the issue, as they express confusion but no resolution. Im asking BBB to intervene so this inaccurate balance is removed from all credit reports and their internal system.

  Customer Answer

  Date: 05/16/2025

  Im writing to provide an update regarding my active complaint against Willow **** Apartments concerning the $1,545.82 balance that was inaccurately placed on my credit report.
  
  
  The apartment management recently informed me that this charge is tied to a payment they believe is missing from September 2024. However, *** submitted multiple forms of documentation confirming that the payment was made in full. These include:
  
  
  A bank statement from September 2024 showing the rent payment was successfully processed by ***********
  A screenshot from my Chime account, along with confirmation from a bank representative, verifying that the funds were sent, not reversed, and no overdraft occurred
  A confirmation email from ***********, dated September 2024, acknowledging receipt of my rent payment
  A copy of the official bank statement file for further reference
  
  
  
  
  The property manager mentioned that it might be a glitch on their end and has escalated the issue to their finance department for review. I also pointed out that during September and October, the property was undergoing a name change and portal maintenance, which could explain why their internal records may not reflect the payment correctly. Despite this, I clearly paid my rent through the resident portal, and the funds were withdrawn by the apartments.
  
  
  At this time, Ive fully cooperated and provided all necessary verification, but the investigation is still ongoing. My primary concern is reaching a resolution, as Ive fulfilled my financial obligations and have the evidence to prove it. The continued presence of this inaccurate balance on my credit report is not only damaging but also time-sensitive Im relocating to a new state in two weeks, and this could negatively impact my ability to secure housing.
  
  
  I respectfully request that this additional information be added to my complaint, and I ask that the BBB continue to assist in resolving this matter as swiftly as possible.
  
  
  Thank you for your continued support and attention.
  
  

  Business Response

  Date: 06/12/2025

  We have received this complain. We will review internally and proceed with a response by end of next week.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business clearly lying to customers about payments, having people towed unethically, charging exuberant and unnecessary fees.

  Business Response

  Date: 04/30/2025

  Good morning,

  We have received the complaint and are proceeding to attend it. In order to expedite the process, could you ask the complainant in which residential property operated by Vidalta, was he/she a resident? This will allow us to confirm his complaint with the corresponding property manager.

   

  Thanks,

  Customer Answer

  Date: 05/05/2025

  For the rental property, the location is at Champions Park Apartments.

  Customer Answer

  Date: 05/09/2025

  Date Sent: 5/5/2025 10:28:39 AM
  For the rental property, the location is at Champions Park Apartments.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was mold and mildew in the bathroom shower, water leaking from the ceiling in the living room, hallway wall and the kitchen windows. Maintenance had work orders but said the issues had to be contraced to vendor. I was let out of the lease which caused me a hardship and now they have added ****** to my credit report I want a resolution this was there fault for not making an effort to correct the issues.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Sedona park in 2023 and I moved out the first week of the month and was charged for a full month. I have emails from the property manager saying she would resolve this because she knows I did not stay the full month when my lease was up and she never took care of this. When I told her about it not being correct she said she would fix and never did and now I have a collections account because of this. They put false info on the move out summary and stated I lost my job and that was the reason I moved out but I moved out because the apartments had terrible living conditions.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into **************** in ****** ***** on Monday September 9th, 2024. Upon paying all required fees and getting the key to the unit I witnessed over 10 roaches both alive and deceased in the unit. The toilet would not properly flush and the unit was not in my option up to optimal living conditions. I had to go spend MY MONEY to get insect repellent. I was not reimbursed. I have reached out to both the leasing consultant and property manager who both claim that the apartment was ***** bombed the Thursday prior to me moving in and that treatments would be done the very next day which did not happen. The toilet was supposedly fixed by maintenance but still remains in my opinion not up to part. I am not used to living with insects and in my opinion this situation should have been handled prior to me moving into the unit. I would like this to be handled because apparently me talking to just them is not moving things along quickly enough.