Complaints

This profile includes complaints for Seduction Cosmetic Center Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seduction Cosmetic Center Corp

  4950 SW 8th St Miami, FL 33134-2400

• 

  Seduction Cosmetic Center Corp

  2500 NW 107th Ave Ste 102 Doral, FL 33172-5923

• 

  Seduction Cosmetic Center Corp

  3510 Coral Way Coral Gables, FL 33145

• 

  Seduction Cosmetic Center Corp

  18205 Biscayne Blvd STE 100 Aventura, FL 33160-2148

• 

  Seduction Cosmetic Center Corp

  8435 Coral Way Miami, FL 33155-2346

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with Seduction Cosmetics for a Breast Lift, Thigh Lift, and BBL, which I paid for in full ($11,999.00). The procedure was initially scheduled for September 5, 2023. However, I received a text message from Seduction Cosmetics 2 weeks before the surgery date, informing me that I had a medical issue that prevented them from performing the procedure. They advised me to request a refund, which I promptly did. Unfortunately, my refund request was denied on the grounds of a mistake in the interpretation of my lab results. In an act of goodwill, I rescheduled the procedure for November 11, 2023, after multiple calls to ensure my readiness for surgery before traveling to *******. Upon my arrival, I was informed that I still required new lab work and a fresh Clearance letter, which incurred additional costs. I made every effort to complete the necessary lab work and obtain medical clearance, since the procedure was scheduled for the following day. Despite my best efforts, Seduction Cosmetics once again declared that no surgeon would proceed with the surgery due to irregular lab results. They advised me to request a refund, which I duly did. However, my refund request has been repeatedly and immediately denied without any explanation provided. If you are considering engaging in business with this company, I strongly urge you to reconsider. They demonstrate unprofessional conduct, and not only do they refuse to perform the procedure, but they also make the process of obtaining a refund extremely challenging (the denial reason has changed each time with no guidance from them).

  Business Response

  Date: 01/19/2024

  I spoke to the patient she wanted to know why her refund had been denied, when she was notified in the clinic she would be due a refund. I explained to her that even though her surgery day all surgeons denied her case they requested for her to see her primary care physician and based on his diagnosis they would know weather to proceed or not. Patient had the *** levels high and might be going through kidney failure and if that was the diagnosis she would be due a full refund without the deposits. Patient states she saw her primary care physician as she booked a flight right back and had her diagnosis that was given by her primary care physician and recent bloodwork. That she is not able to have surgery, but she is not giving us the option to get something from her doctor staying she is not able to do the procedure. I told her to send her updated results to ******************************** and to keep in mind if the refund does get approved it can take up to 21 business days for it to be processed. Patient has my information in case she needs to get in contact with management again, also we need before we get to have a final decision for the patient to have her doctor to send all documentations due that she had signed a contract and she is trying to break it without having the proper information. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for surgery on 11/28 with Dr ***** but was denied surgery by the dr ***** 11/29 due to complications with my blood pressure as she showed concern with and verbally communicated that she felt uncomfortable doing my surgery they sent me to the coordinator ********* who I had paid **** to in cash on 11/27 for cell saver and a tummy tuck package she stated I had to purchase for the surgery I did not receive neither nor my surgery ********* advised me that I will be getting a refund due to my reason of being canceled was medical and I would have to request it online in my portal. I requested the refund 3 times and all were denied I have tried contacting seductions and also responding to text messages on how to get my lines back but they are ignoring my calls messages and emails. They are trying to keep my money with no communication I was also advised that only my deductible will not be refunded as it was non refundable however they are stealing $6900 plus$ ***************************************************** began to give my money back

  Business Response

  Date: 12/05/2023

  We already received the email from the patient and we have not denied the refund we are working on helping the patient we have to follow what the contract says we will be sending the patient the answer as soon as we have it

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20942356
  
  I am rejecting this response because: they have denied me  3 times I literally just sent another request for my refund today 12/05/23. My contract was only valid for 18 months signed on may of 2022 my surgery was sch on November 28 2023! Which means that contract was null and void and INVALID AFTER THE 18 month. Seduction had me pay for a care package and cell saver that cost $1173 I NEVER RECEIVED. My surgery was $6900. I want my money no services were Rendered to me non what so ever.. ********* and the surgeon ***** told me I wouldnt have any problems receiving any of my money because THE DR ****** BECAUSE SHE WAS NOT COMFORTABLE for medical reasons. They lie and your face and steal your money thats not okay! I can also send a copy of my contract WHERE it states the contract isONLY VALID for 18 months since they are trying to say they go by the contract. They are a bunch of liars and fraud ppl taken women money during a vulnerable time! 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/05/2023

  As you guys can see my constant of attempts of trying to contact them today I was denied right after you guys sent me their response also I have a screen shot of my contract stating that the contract is ONLY VALID for 18 mos signed 5/06/22 my surgery was sch 11/28/23 which is over 18mos in this  contract was null and void and invalid.. never signed a new contract with seduction.  I wish to just get my refund and go on with my life its a shame how they do business take your money and just leave u stuck with out providing you any kind of services nor reason for a denial furthermore I shouldnt have to go to this extent to even get a response for my money or to get my refund they know they have wronged me just provide me my refund please and thank you. 

  Customer Answer

  Date: 12/18/2023

  I have yet to receive my refund and not understanding why they are holding my money the $1,173 for the cell saver and tt package and $6,900 from my the surgery. No services was rendered to me and they just messaged me requesting testing from specialist after they have cancelled me and sent me home. Also, theses specialist and test the are requesting was NEVER a requirement! I dont kno why they would even assume I will still be getting surgery after their dr specifically denied me stated I was not a candidate then sent me home! I have been beyond patient with this center But they are not trying to give my money, they are trying to find a reason to deny it my contract expired/or was non valid BEFORE MY SURGERY and no services was rendered to me at all I am request all payments to be released or matter to be escalated! 

  Business Response

  Date: 12/26/2023

  Like we said in the previous response we haven't denied our refund, but we have a contract which we have to follow the rules she needs to see the physicians the doctor is requiring to determine if she qualifies for a refund or not

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been diagnosed with a Spinal Cord Injury and not able to have the scheduled surgery. I called to cancel for a refund however while speak to my consultant , I was told that I will be charged a cancellation fee of ******* per procedure. In addition, I may not be granted a refund due to approaching the end of my contract. I told him that my contract does not end until December. His response was, I didnt sign you up so the only thing I could do was to request a refund on the portal ! I did so in the required time frame and it was denied. I am asking for a full refund minus the cancellation fee of ******* as stated in their contract. Please help! Thank you.

  Business Response

  Date: 11/08/2023

  Good afternoon: unfortunately patient does not qualify for a refund due that she cancelled or reschedule her procedure more than 10 times and we only allow 3 times in 1 contract, but due that she has a condition that she cannot due the procedure we will review her case again and we will be contacting the patient directly

  Business Response

  Date: 12/05/2023

  Patient has signed 2 contracts which each one requires $1,000 deposit and she had reschedule and cancelled her procedure many times which also has a penalty 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20829705
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20829705
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20829705
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27,2023 I submitted a Zelle payment for a deposit on 2 cosmetic surgeries under the impression that I would pay the deposit , have my surgery, and have 18 months to pay the surgery in full. At the time of the transaction I only had a virtual card available and they stated they cannot accept that but would accept Zelle. Once the transaction was completed they emailed me my contract stating I have to pay the amount in full of the cosmetic procedures prior to having the surgery. Once I contacted them to rectify they advised that they had told me previously I had to pay full prior to surgery (they did not because I specifically turned down 2 other locations for that specific reason) when I requested my refund they stated ***** is non refundable but they would speak with a manager. I received a call today October 30,2023 saying I had to sign the contracts in order to not lose my $500 and they kept pressuring me to sign the contract even though on their website it says non refundable if contract is signed. The conversations with the coordinator are in Spanish. I was being forced to sign a contract even though their website clearly stated that if I DID sign my deposit was non refundable. I just want my money back. When I sent the Zelle I was never advised it was non refundable. Also the coordinator stopped communicating with me when I asked if the manager was in the office today and after sending screenshots of their website explaining if I signed the contact it was non refundable. I have not signed any contracts with them. Also at the time that they were trying to force me to sign the contracts I explained I could not because I was at the hospital and did not have signal to enter my email.

  Customer Answer

  Date: 10/30/2023

  I received a text stating my surgery is less than 30 days away. I never agreed to any date because of this whole situation. I believe they are trying to schedule it like this in order to justify not giving me the refund for the deposit. 

  Customer Answer

  Date: 10/30/2023

  I received a text stating my surgery is less than 30 days away. I never agreed to any date because of this whole situation. I believe they are trying to schedule it like this in order to justify not giving me the refund for the deposit. 

  Customer Answer

  Date: 10/30/2023

  I received a text stating my surgery is less than 30 days away. I never agreed to any date because of this whole situation. I logged into their portal to verify and they gave me a surgery date less than 2 weeks away. I believe they are trying to schedule it like this in order to justify not giving me the refund for the deposit. 

  Customer Answer

  Date: 10/30/2023

  I received a text stating my surgery is less than 30 days away. I never agreed to any date because of this whole situation. I logged into their portal to verify and they gave me a surgery date less than 2 weeks away. I believe they are trying to schedule it like this in order to justify not giving me the refund for the deposit. 

  Customer Answer

  Date: 10/30/2023

  I received a text stating my surgery is less than 30 days away. I never agreed to any date because of this whole situation. I logged into their portal to verify and they gave me a surgery date less than 2 weeks away. I believe they are trying to schedule it like this in order to justify not giving me the refund for the deposit. 

  Business Response

  Date: 11/08/2023

  As of now the patient never submit a formal request through the refund portal, the employee that told the patient that ***** does not have refund has been given a warning already and one of my manager has contacted the patient to confirmed the number to send her money back

  Business Response

  Date: 11/29/2023

  Our company already sent the money to the patient via Zelle same method of payment she used 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of surgery transaction: 9/27/23 promised a professional smooth pre-op and post op recovery. No bedside manner provided at post op. Upsold additional post op items that were not needed since I already had them with me. But was threatened if not purchased additional items/services - my surgery would be canceled by pre op employee named: ******

  Business Response

  Date: 10/17/2023

  All the pre op and post op item that the patient both were on her own, we do not ell our patients that if the do not buy something their surgery will be cancel, also we have packages that we offer the patients for them to feel more comfortable before during and after surgery, also when she had the procedure and she place the complaint that she didn't want everything she both she were refunded for the cream she didn't want attached is the invoices and receipt of the refund 

  Business Response

  Date: 11/08/2023

  That is not a true version due that my staff do not obligate no body to buy something they don't need or say mandatory whatever the patient buys is on her own also we already made the refund of the cream that the patient said she doesn't need it

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been awaiting a response for over the past 25 days for $7500 refund ********************** the dentist stated that is best to cancel dental procedure because they can not achieve the dental design. The photos of the teeth presented were bulky and didnt look natural. The have false advertising.************** stated that I can receive my money back And they have not returned my money, there is no one to take my call regarding this matter. I have email several times and no response.

  Business Response

  Date: 09/25/2023

  We already send an email to the patient confirming she qualifies for a refund of amount of $5,840.00 due that $1,000.00 for the deposit are non refundable for each contract and also and amount that she used in the dentist of $660.00, but unfortunately the patient has a chargeback open that she will need to close with the bank for us to proceed with the refund

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for surgery during a reduced deposit promotion of $100, per surgery. I signed up on June 15, 2022.Due to unforeseen issues I am unable to get the surgeries. I requested a refund for the amount minus MY $100 promotional deposit. It was denied.I have documents showing my reduced deposit and just want what I paid regardless any other wording within other places of the contract.A deposit which reflects $100 per surgery, should be honored.I do not feel it is acceptable for this business to take $1,800 more for a deposit which clearly reflects I paid a $200 deposit.I will also be filing with the ************************ as well. As I feel they are fraudulently keeping funds and using wording to take advantage of me.

  Business Response

  Date: 10/17/2023

  We sent an email to the patient explaining that she qualifies for $1,500.00 due that each contract requires a deposit of $1,000.00 only thing is that some times we do specials to accommodate the patient because not all of us have $1,000.00 to pay at once this is the email I sent the patient:

   

  Please note your request has been approved in the amount of $1,500. See below from signed surgery contracts.  
  
  This contract requires a fee of $1,000.00 USD. This fee of $1,000 is non-refundable under any circumstance. Any amount given by the patient under this contract will be used to cover the services rendered to the patient for Initial Consultation with Trained Medical Experienced Staff or Surgeon. Any additional consultations with a surgeon will be charged a separate fee that will be discounted from the patient's final surgery payment. Please call our office if you have any questions with regards to the Initial Consultation Fee.
   
  
  PLEASE REPLY BACK CONFIRMING YOU ACCEPT THIS MESSAGE.

  Business Response

  Date: 11/07/2023

  We sent an email to the patient explaining that she qualifies for $1,500.00 due that each contract requires a deposit of $1,000.00 only thing is that some times we do specials to accommodate the patient because not all of us have $1,000.00 to pay at once this is the email I sent the patient:

   

  Please note your request has been approved in the amount of $1,500. See below from signed surgery contracts.  
  
  This contract requires a fee of $1,000.00 USD. This fee of $1,000 is non-refundable under any circumstance. Any amount given by the patient under this contract will be used to cover the services rendered to the patient for Initial Consultation with Trained Medical Experienced Staff or Surgeon. Any additional consultations with a surgeon will be charged a separate fee that will be discounted from the patient's final surgery payment. Please call our office if you have any questions with regards to the Initial Consultation Fee.
   
  
  PLEASE REPLY BACK CONFIRMING YOU ACCEPT THIS MESSAGE.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting this business for several weeks now trying to get a refund. I have been battling other health issues and which I cannot at the moment have cosmetic surgery. I have sent several emails, made calls and sent messages and no one has responded.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have cosmetic surgery done and due to health issues I am no longer able to receive the surgery. I initially was scheduled in 2021. It was rescheduled twice due to me not being able to increase my hemoglobin. I was rescheduled for 01/31/2023 and was unable to make that surgery as well. My account now doesnt have a date but due to the reasons alone I would just like a refund. I am unable to have the surgery if I was, I wouldve had it already. They are refusing to provide the refund with no explanation why just a simple denied. This is unfair to keep my money for a surgery I wont be receiving.

  Business Response

  Date: 10/09/2023

  Patient ******************************* haven't requested a formal refund request this is the first time we hear from her she can email our refund department and we are more than happy to help her in case she qualifies for a refund

  Business Response

  Date: 10/12/2023

   

  Business

  Most Recent Message

  Date Sent: 10/9/2023 4:59:18 PM
  Patient ******************************* haven't requested a formal refund request this is the first time we hear from her she can email our refund department and we are more than happy to help her in case she qualifies for a refund

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,This practice delays answering any of your questions and keep asking for more and more testing (even after a full clearance by your doctor) until you fall into the 30 days before surgery. They then start giving you grief about issuing a refund! This is the letter I sent them: Im writing to request a refund for the abdominoplasty surgery. I was coming solely for *****************. He unfortunately made me jump through hoops to get a clearance which put me within the 30 days to request my refund. According to all my doctors (and I work in healthcare) there is zero reason for the surgery to not be performed. I provided my doctors clearance, labs that had nothing significant. He unfortunately keeps asking for more and more. At this point, its impossible for me to keep taking off from work to provide him with unnecessary Testings that are putting me under an immense amount of stress. I am asking you please to be ***** in issuing me a full refund. Thank you for your understanding and prompt help with this matter.Respectfully Yours,***************************************That was the end of the letter.I was assured many many times that a refund would not me an issue by ********* and ****. That since ***************** is the one taking time to make up his mind, that I will be able to get a refund even if I fell within the 30 days before surgery. Unfortunately, the reality was nothing like they claimed! I told them about my concern with the time. They assured me that I will be *********** a refund. Since they tape their conversations, they should be able to verify these conversations. Please help me retrieve my money. This is causing me an immense amount of stress. Thank you very much!!