Business Profile

Plastic Surgery

Seduction Cosmetic Center Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seduction Cosmetic Center Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

92 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to have cosmetic surgery by *** abeer. ******** left seduction cosmetics in august2024 . My surgery has been paid in full 8000 since July. Due to the lack of notice of my doctors departure, I requested a full refund in October. They advised me to email the refund department which Ive done several times. Eventually, the refund department has ceased to communicate with me. Ive called their number several times to speak with my coordinator, which we decided that if I cannot get both done, then just go ahead and go with one so I requested the refund for just one of my surgeries and three weeks till my surgery, I look on the portal and noticed that my surgery date has been canceled and I have not received any response as far as an update on my refund or any communication what so ever. They basically have stolen ***** $ from me. No services where ever rendered , and they have singed stopped communication
Initial Complaint
Date:12/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Seduction Cosmetic Center for fraudulent practices and financial misconduct. In August 2024, I underwent surgery costing $9,400, financed through two loans totaling $11,900 ($8,000 and $3,900). The clinic withheld $2,500 unjustly, claiming it as a debt to Affirm. Additionally, I was coerced into signing a contract under duress post-surgery, but the contract disappeared from my email, leaving me without documentation.The clinic provided misleading information, failed to disclose clear terms under the Truth in Lending Act (15 U.S.C. 1601), and denied post-surgery access to my surgeon. Follow-up care was relegated to staff who provided inconsistent and false assurances.Their actions have caused severe emotional and financial harm, violating consumer protection laws. I request the BBBs intervention to hold the clinic accountable, demand reimbursement of $2,500, and ensure compliance with lending and consumer rights regulations.
Business Response
Date: 12/17/2024
Patient has been in communication with our post-op ***** states she is feeling well and has been told if Doctor needs to see her she will need to come to the clinic or he can call her anytime she request. Patient has not voiced any concerns directly to any of our staff in regards to her complaints. She paid ****** total for 4 procedures which she authorized and signed the contracts. Patient can request her medical records where they will be given to her no problem whatsoever.
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for my surgery in 2021, and have been trying to get a refund since 2022. I have had some medical issues, and I no longer want or feel safe having cosmetic surgery. Especially after all the things I have read that has gone on with this business. My life is more important than making changes to my body, and most importantly I have two small children that I have to raise. So, I am not willing to risk my life or health dealing with this company.
Business Response
Date: 12/05/2024
Patient's contract is expired and no refund is due as the contract states "This contract is valid for a period of 18 month"
Customer Answer
Date: 12/05/2024

Complaint: 22630986

I am rejecting this response because:
I no longer feel safe having the procedures done after the articles I have seen about the business having unlicensed surgeons. Especially with my current health issues, and I was actually supposed to have my surgery done by Dr. ******** I understand if I can not get a full refund, but I want some of my ***** dollars back I paid for something I'm afraid to do now.

Sincerely,

********* *****
Business Response
Date: 12/17/2024
Patient's contract is past the 18 months of a valid contract, due to contract being expired no refund is due.
Customer Answer
Date: 12/17/2024

Complaint: 22630986

I am rejecting this response because:

Sincerely,

********* *****
Customer Answer
Date: 12/19/2024
They had me scheduled for surgery with Dr. ******* and he was banned in 2022 from performing those types of surgeries after patients died. That is unethical and just dangerous to people lives, but clearly all they care about is money. My life could have been at risk. I do not trust this company, and want my money return as I no longer want anyone at their facility to perform surgery on me.
Business Response
Date: 12/19/2024
Patient no longer qualifies for refund.
Customer Answer
Date: 12/19/2024

Complaint: 22630986

I am rejecting this response because:
You all just keep people money even though no services are done. That is bad customer service and a rip off. I will not let this go. I will file a lawsuit!

Sincerely,

********* *****
Business Response
Date: 01/20/2025
Attached you may find the signed surgery contract from 2021 and the first page stated the contract is valid for a period of 18 months.
Customer Answer
Date: 01/31/2025
So what is the excuse when I first requested a refund Nov. 15th, 2021 and got denied? Made another request July 12th, 2022. All after seeing about the issues with Dr. ******** which is who I was scheduled with to perform my surgeries, and I didn't feel safe especially with the health issues I was and still currently dealing with. Which I expressed all these concerns with one of your employees I with over the phone and via text. As I have previously stated. This business likes to keep people's money, and after doing research I've found that I'm not the only person who has been done like this.
Customer Answer
Date: 01/31/2025

Complaint: 22630986

I am rejecting this response because: So what is the excuse when I first requested a refund Nov. 15th, 2021 and got denied? Made another request July 12th, 2022. All after seeing about the issues with Dr. ******** which is who I was scheduled with to perform my surgeries, and I didn't feel safe especially with the health issues I was and still currently dealing with. Which I expressed all these concerns with one of your employees I with over the phone and via text. As I have previously stated. This business likes to keep people's money, and after doing research I've found that I'm not the only person who has been done like this.

Sincerely,

********* *****
Initial Complaint
Date:11/07/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a decline in health after booking . My doctor said I can never have surgery and doing so will be life threatening. I have this in writing. I tried to reschedule to get my health in order but my doctor advised me I cannot . Which means i will never be able to get the surgery. Why is this ok to keep money that was paid before they sent out medical forms. I had no idea my health would decline drastically. And now I have no money and can barely work and this cruel company does not care.
Business Response
Date: 11/11/2024
The patient has not initiated any communication, either via email or contact with our ****************** or any other department within our center, since January 2024. We have not been able to evaluate his case to determine eligibility.
Customer Answer
Date: 11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Business Response
Date: 11/18/2024
There has been no communication as stated but cancellation policies does apply for refunds. Contract needs to be read for all our policies regarding refunds/cancellations.
Customer Answer
Date: 11/18/2024

Complaint: 22525548

I am rejecting this response because: I attempted to cancel my service several times but was informed that I would not receive a refund and was advised to reschedule instead. If it is indeed possible to cancel and receive a refund for the service I did not receive, I would like to proceed with that process. Additionally, I no longer have access to the Seductions Cosmetics online portal to review the contract. I paid a total of $4,500 to Seductions Cosmetics for the service. Im not requesting a full refund; Im willing to forfeit the deposit. However, I would appreciate receiving at least a portion of my money back, ideally between $3,000 and $3,500. Thank you.

Sincerely,

****** ******
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was schedule for a procedure on 10/4/24. My procedure was agreed & paid in full for a Buttock ******************** Tuck/Lipo. I got in the office after being marked up doctor left. The doctor nurse came in while Im naked and demanded more money. I said this is unheard once a contract is signed the treatment is confirmed. The nurse told me either you pay or dont get the procedure. I went through my phone retrieved the messages between the coordinator and I confirming my procedure. I asked for the manager the nurse said I would have to wait. The manager arrived an hour & half later. She confirmed that I was booked for Buttock Lipo/Reshape stated she was going to change the contract & that I didnt have to pay extra. The doctor purposely botched me because he wanted more money. My reshape was not completed. The doctor called me today stating the contract was never changed and that I shouldve paid he told me I need to contact the refunds department. Why would a doctor purposely disfigure a patient due to greed Im mortified
Business Response
Date: 11/05/2024
The patient was offered a revision procedure at no additional cost, which she subsequently declined. As her procedures were performed in accordance with standard protocols, and given that both our ************************* and the attending physician have made consistent efforts to assist her, she does not qualify for a refund.
Customer Answer
Date: 11/05/2024

Complaint: 22455449

I am rejecting this response because: Why would I accept a revision by a doctor that PURPOSELY BOTCHED ME! They purposely set this up to get more money. They did not follow protocols and deliberately disregarded the contract. The post op department did nothing to help me have not heard from them other than the ************ telling me himself that they never corrected the contract and to contact the refund department. This company is a scam and plays with their patients lives if someone botched you and the employees concealed and covered it up along with lying about correcting the contract would you feel comfortable going back to them ? Be for real thats more money in their pocket while Im liable to be botched again from the games this clinic and the doctors playing games with our lives so unfair everything was a game from beginning to end to ask for more money while Im naked was severely unethical

Sincerely,

******** ********
Business Response
Date: 11/18/2024
The patient was offered a revision procedure at no additional cost, which she subsequently declined. As her procedures were performed in accordance with standard protocols, and given that both our ************************* and the attending physician have made consistent efforts to assist her, she does not qualify for a refund.
Customer Answer
Date: 11/18/2024

Complaint: 22455449

I am rejecting this response because: How can Seduction offer a revision on service that was never done??? You all breached the contract did not complete the procedure that was originally signed for now I should trust you all ? After you all conspired and lied to me you all sent me through unnecessary stress and humiliation because you all lied and stole my money I just want a refund no consumer or patient should be treated like this you all used bully tactics to pressure me into paying extra for a procedure that was already had a signed contract on you all did this while I was naked very unethical!!

Sincerely,

******** ********
Initial Complaint
Date:10/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seduction Cosmetics Surgery stated that refunds could not be processed 15days before surgery and I requested for a refund 9/27/2024 and my surgery had to be rescheduled due to health issues for Dec 15, 2024. I requested for another refund for 10/16/2024 and the response was I cant get a refund because its within 15 days of surgery.
Business Response
Date: 10/16/2024
Patient was emailed she did not qualify for a refund as her initial surgery date October 9th was rescheduled on October 7th as per cancelation policy when it is less than 14 days there is no refund due. Patient has also rescheduled multiple times which as stated in contract there is rescheduling/cancellation fees.
Customer Answer
Date: 10/28/2024

Complaint: 22430881

I am rejecting this response because:

Sincerely,

Kashes ******
Initial Complaint
Date:10/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PUT A DEPOSIT DOWN FOR SERVICES WITH THIS COMPANY. I HAVE HAD A LIFE ALTERING EVENT AND CAN NO LONGER PROCEEDE WITH SERVICES. THE COMPANY HAS REFUSED TO REFUND MONEY EVEN THOUGH NO SERVICES HAVE BEEN PROVIDED. I HAVE REACHED OUT SEVERAL TIMES WITH NO RETURN CALLS FROM THE "REFUND" *****
Business Response
Date: 10/05/2024
Patient only placed a deposit of $500 as per signed cancellation policy each contract requires a minimum deposit of $1,000 that is non-refundable under any circumstances.
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 16, 2024 I was scheduled for Liposuction 360 + bbl and lipo to my arms and thighs with jplasma. I did not receive Jplasma in my thighs nor did the doctor lipo the area he marked as seen in photographs and the after affects of liposuction. It also appears as though fat pockets were actually created maliciously in areas to make my body look undesirable. I believe this is due to misinformation spread claiming I was a *** worker when I work in construction.
Business Response
Date: 09/30/2024
Hello, Here at Seduction Cosmetics we do not discriminate nor spread any type of information concerning patients. Patient can call us to request medical records where it states what the Doctor did on her surgery and which areas were done. If any questions we are more than happy to answer them.
Initial Complaint
Date:09/20/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please refer to the attached letter, sent to Seduction Cosmetic Center on 8-15-2024, for a full explanation and basis for my complaint.
Business Response
Date: 10/05/2024
Patient was sent email from our refunds ***** that she did not qualify for a refund due to our cancelation policy. It was told to us she would be coming back to do the other procedure at a later time due to her age.
Customer Answer
Date: 10/17/2024

Complaint: 22310274

I am rejecting this response because: It was not my decision to return at a later date to have the surgery done thats in question. It was ****************** decision. Or mines. Yes I agreed on the day of the Breast Surgery to return at a later date to have the 360 Liposuction and Arms done. After the breast surgery. I was not satisfied with the results. Immediately I contact Seduction Cosmetics. Before I left ***** on 6/13/24, I called the office, told them that I was not pleased with the stitching. Could I do a walk-in before I left ***** to return to ***********. They told me to wait until someone call me back. By the time someone did. I was on the plan to *********** that day. Once I returned to ***********. I constantly called the office 2 to 4 times a week for exactly one month after surgery, asking for a refund and no one respond until. 7/10/2024. Another contract was never written for me to sign. I have witnesses to confirm this matter, if needed. My cousin ****** ******* was with me for Moral Support every step of the way. She can be contacted at *************.

Sincerely,

******** ******
Initial Complaint
Date:09/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please read the attachments in this complaint. I almost lost my life dealing with this company. I was intubated by two different anesthesiologist who caused severe damage to my throat and due to bacteria and fungi with the instruments, I was diagnosed with multifocal pneumonia in both of my lungs and was hospitalized. I am seeking a refund and have been sending emails since 08/29/2024 and no response has been made except it will take 5-7 business day. I have asked again today by calling the ******************************** telling me I have to email the refund department everyday and there is nothing they can do. I have multiple follow up appointments, and medications I have to take because of this and they don't seem to care at all. I did not want for it to come to this but I have no choice because no one is giving me answers.
Business Response
Date: 10/03/2024
Patient has been speaking with our office manager and has been refunded.

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Seduction Cosmetic Center Corp is NOT a BBB Accredited Business.