Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's a scam, product does not work.

  Business Response

  Date: 06/21/2024

  Hello BBB Team,

  We hope this message finds you well. 
  
  We are writing in response to the recent complaint filed by Mr. *************************** concerning the product he received with which he expressed dissatisfaction. We place utmost importance on addressing customer concerns promptly and effectively, and we have conducted a thorough investigation into this matter to ensure a satisfactory resolution.
  
  We recognize that questions may arise regarding the authenticity and reliability of our business, and we wish to address these directly. Trust and integrity are core values and we assure you that we operate as a legitimate and reputable establishment.
  
  To clarify any uncertainties, please check the return and refund policy outlined on our official website:***********************************************************. This document outlines the terms and conditions under which returns and refunds are processed.
  
  In the event that the product did not meet ********************** expectations upon receipt, we sincerely apologize for any inconvenience caused. It is important to note that the customer's order remains within our ****** policy period.
  
  His satisfaction remains our highest priority, and to resolve this matter, we would like to extend ****************** the option of either a replacement or a full refund for his order. Should he opt for a replacement, he is welcome to choose an alternative item from our wide selection, not limited to the original product.
  
  We acknowledge the significance of earning and maintaining our customers' trust, and we are committed to enhancing our procedures to prevent similar occurrences in the future.
  
  Thank you for bringing this issue to our attention. Kindly inform us of your preferred course of action, and we will ensure a prompt resolution to this matter.

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on the 8th of June 2024. I not yet received it. I attempted on several occasion contact them and the phone was always busy, nor did I get what i ordered MD ****** Lung Cleaning Spray. Now I would just like a refund. I the company appear to be real online that took my money and I had no Idea that the product was coming from *****. I received an email telling me that the product was shipped on the 9th. If I don't get my refund, I do want my money I gave them, I just want this story reported and they need to know, so others don't get ripped off like me. Thank you much.

  Business Response

  Date: 06/21/2024

  Hello BBB Team, 
  
  We hope this message finds you well.
  
  We are writing in response to the recent complaint filed by ************************* regarding the delivery of his order. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  Upon reviewing his order, we can confirm that the parcel was delivered on June 21, 2024, by **** post with tracking number.4203170192612903269821100084588606.
  
  We have maintained transparency throughout the manufacturing process of our products, which are produced in ********* under the strict supervision of our American and European specialists. This approach allows us to uphold high-quality standards while meeting the demands of our competitive market. This information was provided to the customer when he reached out to us.
  
  The customer may verify the delivery status of his parcel using the provided **** tracking number.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a product In May, have not received. reached out to business, they instructed me to reach out to the carrier and gave me a name (Halify), i requested a contact number and that's when the communication ended. I tried contacting this carrier at no luck. I reached back out to the vendor asking for either a refund or to resend the product and have not gotten any answers back. AT this point I would like for them to refund the product. I even tried ordering through Amazon and the product continues to change delivery dates making me think Amazon has not gotten it either hence its possibly a scam.

  Business Response

  Date: 06/20/2024

  Hello BBB Team,
  
  We hope this message finds you well.
  
  We are writing in response to the recent complaint filed by ********************* regarding the non-receipt of her order due to an incorrect address. We take all customer concerns very seriously and have thoroughly investigated the matter to ensure a satisfactory resolution.
  
  Upon reviewing the details of the order, we discovered that the shipping address provided during the checkout process contained errors, which resulted in the package not being delivered successfully. We understand the frustration and inconvenience this situation has caused for the customer, and we are committed to resolving it promptly.
  To address this issue, we have taken the following steps:

  Reshipment Offered: We have contacted the customer and offered to reship her order at no additional cost. The new shipment will be expedited to ensure she receives her products as quickly as possible.

  
  Address Verification: We need to verify the correct shipping address with the customer to ensure that there are no further discrepancies. This will help prevent similar issues in the future and guarantee successful delivery.

  
  We understand the importance of customer trust and satisfaction, and we deeply regret any inconvenience this may have caused. Rest assured, we are taking all necessary steps to improve our processes and prevent such occurrences in the future.

  
  Thank you for bringing this matter to our attention. We appreciate your understanding and cooperation as we work to resolve this issue for our valued customer. If you require any further information or have additional questions, please do not hesitate to contact us.

  
  Best regards,

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21876332
  
  I am rejecting this response because:

  The time this took was so long my father had to find another solution and this product is no longer needed. He spent a long-time suffering with discomfort waiting for this and we had to look elsewhere. As far as the address goes there are no errors in it, and this option was not offered when I first reached out but after I expressed, I would be making an official complaint. My father deserves his money back at this point. 
  
  Sincerely,
  
  ******* A ***************

  Business Response

  Date: 06/26/2024

  Hello,

  We have received your request and have decided to issue you a full refund for your order. We sincerely apologize for any inconvenience this issue has caused, and we greatly appreciate your feedback . Rest assured, we are committed to making improvements to avoid such situations in the future.

  
  Please allow 3-7 business days for the refund to be processed and appear back in your account.

  
  If you have any further questions or need assistance, please feel free to contact us. We are here to help!

  
  Thank you for your understanding and patience.

  
  Best Regards,
  
  

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product over a month ago, I never received it. I did contact them and still nothing was resolved, nor did I get what i ordered. Now I would just like a refund. I think it's a fake,non-existing company that took my money. They tell me it was sent out? That's bs. If they really wanna keep my money I gave them, fine, I just want this story reported and they need to know, so others don't get ripped off like me. Thank you much.

  Business Response

  Date: 05/29/2024

  Hello BBB Team,
  
  Upon checking, the customer placed their order on May 13. As we communicated to the customer, due to some restrictions, there might be a delay, and delivery is estimated to take 7-14 business days.
  
  Here is the **** tracking number for the shipment: **********************************. The customer can use this tracking number to follow the progress of their shipment.
  
  Thank you for your assistance.
  
  Best regards,

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for the Medilisk spray online and it came in the mail. I took it my doctor and he advised me to not use the spray, but I can try they patches. So, I contacted Medilisk and they told I can't get a refund because they sales they product so cheap and at the same time they have a return policy that states you can return the products within 30 days. I feel that is not fair when a business doesn't honor, they policies> I am just trying to get my refund and never ever deal with the company no more. No telling how many other consumers they are treating like this.

  Business Response

  Date: 05/04/2024

  Hello BBB Team,
  
  Thank you for reaching out. I appreciate your patience and understanding as we work to address the customer's concerns.
  
  I want to provide you with an update on our communication with the customer. We have been in contact with her and have offered several options for resolution. However, we are currently awaiting her response.
  
  At this time, due to the product being purchased at a 30% discounted rate and our warehouse team being overwhelmed with a high volume of orders, we are unable to accept returns. As a solution, we have proposed offering a partial refund of 30-50% to the customer.
  
  We understand the importance of resolving this matter promptly and to the customer's satisfaction. Once we receive the customer's decision, we will proceed accordingly to ensure a swift resolution.
  
  Thank you for your understanding and cooperation in this matter. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Best regards,
  Support Team

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order MediLisk lung spray in March 2024 . I texted them because I did not receive my order. I was then told they couldnt resend my order because it was past 90 days. On April 5,2024 they charged my account on *********** ***** I would like my product or a refund.

  Business Response

  Date: 05/03/2024

  Please note that we only have 2 orders from the customer - on Dec, 7th and today (may 3rd).

   

  Which item does customer want to receive?

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on April 9 and decided it wasn't for me. I did not even open the package. The company has a 30 day money back offer. I emailed the company and they are not willing to give me a return address so I can send it back for a FULL REFUND. The phone number they list is not in service either!!

  Business Response

  Date: 05/03/2024

  To facilitate the process, we kindly request that the documentation include conclusive evidence in the form of a tracking number, which should clearly indicate our designated return address: ************************************************.

  Customer Answer

  Date: 05/06/2024

  I will return this product for a full refund and will include the tracking number, order number and date delivered as requested. Thank you

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I will return this product for a full refund and will include the tracking number, order number and date delivered as requested. Thank you
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/28/2024

  I sent the product back to the company and never received a refund as promised!! 

  Business Response

  Date: 05/28/2024

  Hello BSB Team,
  
  Upon reviewing our recent conversation with the customer, it appears that she has not yet returned the item. To resolve this efficiently and avoid any hassles for the customer, we are offering her a ****** refund if she chooses to keep the item.
  
  This approach should help in maintaining customer satisfaction while minimizing return logistics.

  Best Regards.

• Initial Complaint

  Date:04/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/24 i ordered 2 bottles of lung mist and requested the rapid delivery (which i paid extra for). The total was $52.95. They received the money in their acct. The same day. Now, it has been 21 days and i still have not received what i purchased. I want either the 2 bottles of mist or my money back.

  Business Response

  Date: 05/03/2024

  The customer opened a dispute and we refunded them.
  The customer received their money back.

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 3rd for lung cleansing spray order number is MD154171 and I have not seen it as of April 15 th they took the money out on April 4th *****

  Business Response

  Date: 05/06/2024

  We are writing in response to the dispute regarding the delivery of the customer's order. We would like to provide further details and evidence to demonstrate that the customer did in fact receive the product.
  
  According to our records, the customer's order was shipped using [YANWEN] on [2024-04-18 12:28]. The tracking ID for the parcel is [VR584219675YP], which shows that the parcel was delivered on time on [2024-04-28 13:43], (order #MD163986 ). 
  
  We understand that the customer is claiming not to have received the product, but we can assure you that the delivery was successful and that the customer is already using the delivered goods. Therefore, we believe that the dispute is not justified.
  
  We hope that this information and evidence will help to resolve the issue. 

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  90-Day Results or Refund Guarantee Try it RISK-FREE for 90 days. If you don't get the desired results in as fast as 30 days or less - we don't want your money! Our 90-Day Money Back Guarantee policy will make it right for you. Just contact our customer support team via e-mail at ******************************* and ask for a full refund.Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right.We have 24/7/365 Online Email Support. Please contact us if you need any assistance.THIS THEIR PROMIISE ONLINE. I PURCHASED 3 ROLL ONS AND THEY SENT ME FIVE. ONE WAS IN A WET BOX. THE BOTTOM WAS SMASHED. THEY CHARGED ME TWICE ON THE SAME DAY. ***** FOR TWO ***** FOR 3 5.0 FOR SHIPPING. *********************** 30, 2024, I just wanted the one roller.i will send them all back to you. Once you received the item you can email us back so we can assist you in returning the item.still have not received my order. Can you cancel the order?Thank you ********************* Hello *****, Thanks for reaching out!We've checked the latest update on your order, and your parcel is already in transit. Due to restrictions in some areas, please allow 7-14 business days for delivery. The local tracking number will be available once the parcel is closer to your area.Feel free to reach out if you have any further questions or if there's anything else I can assist you Hello *****,Thank you for reaching out! We're sorry if the product didn't meet your expectations.Due to the discounted nature of your purchase, we can't accept returns. However, we have a special offer for you - choose between a 30% discount on any item in our store or a partial refund of your order.Feel free to keep the product, or consider gifting it to family or friends.Let us know your preference. We appreciate your understanding and look forward to resolving this for you.THEY NEVER PLAN REFUND.