Business Profile
Laboratory Testing
10x Health Ventures, LLCHeadquarters
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Reviews
This profile includes reviews for 10x Health Ventures, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.81/5 stars
Average of 105 Customer Reviews
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Review fromLori R
Date: 02/03/2024
1 starTerrible, terrible, terrible customer service. I heard the owner of this company talk about supplements on a podcast and he mentioned his and so I decided to order some. I didnt do any of the testing. I got an email confirming my order but never got any tracking numbers. I emailed, waited a week, no response, emailed again, and then they said it shipped but still no tracking but it arrived that day. I didnt make an account when I placed the order because it was around Christmas and I forgot. A few weeks ago, I remembered that I had a subscription and asked when my next shipment would be. They took a few days and finally wrote back, and it was scheduled right before I got paid and so I asked if they could move it out one day. They said I had to make an account, so I tried, but the website wasnt working because it just kept sending me back to the homepage after I would try to click create account and the password reset didnt work either. I tried to call them and get help but they said they couldnt and would make a ticket for someone to call me. They never did. I continued to play email phone tag with them until finally I had to be rude both on the phone and through email and just cancel everything. This is just ridiculous and I took the first and last names of the people I spoke with and gave them in my submission to the BBB. Apparently all these employees dont talk to each other because They all must work from home and they just redirect it to the next person without any care to actually help you. What awful people and idc how great his pills are its not worth the hassle. Save your money10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromDena H
Date: 02/02/2024
1 starPlaced an order for vitamins December 20th. Money has been deducted from account. Emailed company January 19th. Received a response of "Hi ****, We appreciate your time reaching out to us. Unfortunately, per checking the supplements that you ordered are on backorder. We are estimating that it will be available within this month. As we know this is an inconvenience, please know that we are working tirelessly to replenish our stock, and will promptly process your order the second our supply is back online! We are sorry for the delay that you experienced. Thank you for your patience in this matter."Emailed them same day to cancel subscription which they did (hopefully).Have heard nothing else and received no product. Just emailed them again today and stated that this feels like a scam and would like a refund (highly doubt I ever get).10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromDon G
Date: 02/02/2024
1 starYou do not get tailored recommendations. The "service" they provide is borderline fraudulent. They are way better providers of this testing that are less expensive and have better customer service. The customer service at this company is very poor. And they charge you another fee to review your results. All the products on the website you can get for way less money without sacrificing value.I would avoid them at all costs.10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review frommario h
Date: 01/30/2024
1 starMy experience with 10x Health was an absolute disaster. Their touted DNA testing turned out to be nothing more than a money drain, offering a generic diagnosis instead of the promised personal touch. And forget about someone actually bothering to discuss your DNA results with you; it's like talking to a brick wall. The bloodwork process was a comedy of errors, taking over a month to obtain, and then another eternity for a so-called "doctor" to glance at the results. This supposed medical professional seemed more interested in becoming a pill dispenser than tailoring any treatment based on my actual blood work. Ask about testosterone or HGH, and they're handing them out like candy – not exactly the personalized service I signed up for. After enduring a mind-numbing two-month wait for a Zoom call with this "doctor," I supposedly received a prescription (though I never actually laid eyes on it) and was promptly asked to fork over the full balance upfront. I shelled out over $10k, and here I am, several months later, with nothing to show for it. My so-called handler, *****, seems to be on an extended vacation from responsiveness, only offering excuses and blaming holidays when I press for updates. I placed the order back in October, and it's now February – where are my meds? Today, I tried reaching out again, leaving messages on both the main line and ******* voicemail. No surprise, crickets in response. At this point, I'm not just disappointed; I'm demanding a full refund, including the ridiculous $1500 I wasted on their laughable DNA/bloodwork. It seems like if you're not a VIP like **** *****, you're just another sucker for them to take money from. Do yourself a favor and run in the opposite direction – stay far away from this joke of a business and find someone local who won't treat you like a cash cow.10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromMichelle B
Date: 01/26/2024
3 starsMy husband ordered the genetic test for me as a early Christmas gift (purchased early December 2023). The sample kit arrived promptly and the instructions were clear. It took about a month to get my results back (received 1/17/2024); which I sort of expected as Gray Brecka/10x Health is trending right now. However, the information provided for your genetic breaks is literally the same information Gary provides and talks about on his podcast nothing more... I decided not to purchase the 10x supplements that were recommended. Not only does he give you supplement recommendations on his podcast for free, you can purchase the supplements for a lower cost on your own. Do I think it was a waste of money, no, but would I do it again or move forward with the blood work, no. I personally feel if you're not famous, or rich enough to have Gary as your personal 10x representative then you wont get the experience you were hoping for.10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the less than positive experience you've had. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromWill A
Date: 01/25/2024
1 starDo Not Do IT!!!! Took our money and no lab results!!!! My partner and I listen to a podcast where the owner **** promoted his company. We do lots of longevity test and he sounded great.Unfortunately the business end of his operation is a ZERO.No results! I call once a week, only an answering service and no one calls back.Whats the term for when someone one offers a service, takes payment and then provides nothing????Whats that called again???10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromMichael M
Date: 01/25/2024
1 starShould be 0. I didnt get service worth 599 was told to eat leafy vegetables and take a multivitamin. Im sure ******************* and *********************** got better service10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromRobin L
Date: 01/24/2024
1 starI can not access any customer service and am extremely frustrated. We spent over $1000 with this company and simply can not get help. I have found one soul, but customer service clearly is not his job, and he is annoyed with corespondence. I wish I had not made an investment with this company. I should have known when I noticed mis spelled words on the genetic pamphlet they sent me. Very disappointed.*****10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!Review fromKevin A
Date: 01/19/2024
4 starsShipping was delayed but other than that Ive had a good experience. Certainly feel better now that Im on my vitamin protocol!!10x Health Ventures, LLC
Date: 03/11/2025
Great to hear!!Review fromJoseph S
Date: 01/18/2024
1 startotal BS placed an order for supps over 2 months ago . Have received 1 email saying 3 of the 8 were on way and others were on back order . Have received nothing . No one answers phones or emails.10x Health Ventures, LLC
Date: 03/11/2025
We understand your frustration and apologize for the negative experience you've had. I'm very sorry to hear about your experience. If your issue has not been resolved please reach out to ************************************** and we will resolve it ASAP!
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