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Business Profile

Laboratory Testing

10x Health Ventures, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

This profile includes complaints for 10x Health Ventures, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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10x Health Ventures, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/26/2025 I purchased the 10x Health Precision Genetic Test for $1299.00. The results of this test was never received at 10x, therefore no results have been submitted to me. I was verbally told by and received an email from ****** *.Customer Experience Specialist stating I've been issued a refund for this amount and it would be issued in 5-10 business days. This time frame has passed and I have not received a refund nor do I have any genetic test results.

      Customer Answer

      Date: 09/09/2025

      Ive made multiple calls and emails to 10x in order to receive the test results. Results were never received. In August my phone call was escalated to a manager who told me they didnt receive our test kit so they cannot provide results therefore they can refund the amount paid. After that I received the email attached to this complaint that payment would be refunded. That refund was never received. This purchase was made 7 months ago. 

      Business Response

      Date: 09/09/2025

      Hi ****,

      On August 18, we processed a refund of $1,299 back to the card ending in 2856. An email confirmation was also sent to you at that time, and Ive attached proof of the refund here for your reference. Since the refund was successfully submitted on our end, we recommend contacting your bank to verify the credit back to your account.
      Additionally, a team member has already reached out to you with this confirmation. As the desired refund amount was fully issued, this matter has been resolved on our side.

       

      Thank you,

      10X Health support team


      Customer Answer

      Date: 09/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

      Customer Answer

      Date: 09/10/2025

      Hi, thank you for your help. I have received my refund. Can I close or remove this case? Thank you. 

    10x Health Ventures, LLC is NOT a BBB Accredited Business.

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