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Business Profile

Exercise Equipment

Gripzilla

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 5 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the gripzilla tornado from REMOVEDon 11/29. They claimed it would take 4-12 business days. It has been 19 business days and I haven't received my product. I made 2 attempts intitially to email them for a status update and the info email address they provided came back as invalid. I was emailed on 12/06 that due to unanticipated holiday demand they were running behind, (this was after receiving an email on 12/01 that it shipped) but they were going to send the upgraded/newest model instead. I have sent numerous update requests and all I'm told is to be patient. This morning, I received an email stating that for the inconvenience, I'm going to receive their newest model which is the same thing they said on 12/06. I requested that they inquiry as to the hold up, resolve it, expedite the remainder of the shipping process so I can receive my product and send a remittance for the inconvenience and wasted time. I am a disabled REMOVEDveteran who purchased this with my FSA card for rehabilitary reasons due several medical issues including but not limited to; arthritis, nerve damage, and a tear in my brachioradialis earlier this year. I bought this as a medical device to help me. All that's happened is they received money from me and I have not received my order or a refund.

    Customer Answer

    Date: 01/03/2026

    This is the second time that the package has been seized by the REMOVEDfor counterfeit postage.

  • Initial Complaint

    Date:09/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was accidentally placed on a card my phone has saved on file when trying to navigate their website to make a payment through my REMOVEDaccount. I immediately emailed them asking to cancel the order, multiple times, but received zero response until after they had shipped it out several days later saying sorry we already sent itTheir website claims only a 14 day return window, i paid for 2 day shipping to send it back (costing me nearly $50) using the address listed on their return policy page (not the one on their own shipping label, as specifically directed)I checked the tracking number and it says they moved locations and REMOVEDcould not find their new address so it has been sent back to me.This is for a nearly $300 charge that i did not authorize that ive now spent $350 on including their shipping. They are not responding to emails to help resolve the issue and have not refunded my card.I have plenty of screenshots i am willing to share if needed.

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the expensive Gripzilla Tornado and it was entirely defective right out of the box. Very poor threads on the device making it inoperable. I immediately reached out to customer service and did so countless times with absolutely ZERO response. They have a very strict and short 14 day return policy, so I wanted to act fast to alleviate the issue. Advertising is misleading and prices are ridiculously high for such a defective and inferior product.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the gripzilla tornado thinking it would be an excellent forearm workout. After using the product for only a week, it is starting to break. The metal parts that rub against each other started fragmenting. Dropping tons of small metal fragments all into my lap and carpet. A product that costs over $150 should not be dropping metal fragments after only a few uses. It is completely unacceptable. I have contacted customer service 3 times and have yet to hear back.They claim their refund policy is within 2 weeks but it feels like they are trying to delay responding so they can say it is outside of policy

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notes from their website: handling=1 day, shipping=2-8 days US; REMOVEDdays international, refunds=14 days from order Outline of events: Order placed 31dec23 on their website. Tracking number requested 7 Jan because one was never sent. They replied the next day then not again and I had to email back on that string 15 Jan for follow up which was ignored. I replied to a separate marketing email on REMOVEDtheir Menu. Some messages exchanged for a day and then no reply until requesting a refund on the 20th which they ignored. They offered to fix it and clarify a different shipping address which was annoying and unprofessional, but I was willing to do and asked for further clarification on the 21st. I had no reply so requested a refund again 24 Jan which was ignored and requested again the 29th as well as a response on a separate marketing email. On 30 Jan they replied ignoring the other requests asking for the new address. This company uses instagram and REMOVEDadvertising mostly, and I feel given the claims on their website and blatant lack of responses this represents deceptive advertising and predatory sales practices. My order number was REMOVEDI would like a refund and to never do business with this company again.

    Business Response

    Date: 01/31/2024

    DearZachary
    We're terribly sorry your Gripzilla experience with order REMOVEDwasn't smooth. Unfortunately the order was forwarded to an Overseas warehouse and they never sent the product due to not being able to ship it to this particular APO.

    Now we have fixed this and orders are fulfilled from the US warehouses and can be shipped to Military bases.
    We assure you we've had tens of thousands happy customers worldwide. This one - We dropped the ball on communication and APO shipping info, leading to frustration (understandably!). Please accept our apologies.

    Here's what we've done:
    Full refund issued & on its way!

    We admit, email hiccups happen, but silence should never. We're improving responsiveness across all channels (including Instagram DM!). We're actively improving the responsiveness of our customer service and installing a direct chat box on our site soon so issues like this don't happen.

    Could you consider updating your BBB complaint to reflect our quick resolution and commitment to progress? It truly helps us learn and serve you better.
    Thanks for your understanding. We're truly grateful for your feedback.

    Warmly,
    The Gripzilla Team
    P.S. We're always just a DM away on Instagram!
    @Gripzilla.co

    Customer Answer

    Date: 01/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    I appreciate the speed in which they resolved it once BBB was involved, but given the other steps done by them I still choose to advise people against working with this company.


    Sincerely,

    REMOVED

BBB Accreditation: None

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