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Business Profile

Customer Services

Dcm-p.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Martinson's Enterprises LLC., ************************************************************** ************ surreptitiously redirected my browser from a legitimate site to DCMPL.** and collected my credit card information. I have been charged ***** for months for something that I couldn't pinpoint. I chatted with DCMPL.**'s customer service at **************. Here is the conversation:Me: what am I being charged for? Please give me a minute to retrieve your information in our system.Thank you for patiently waiting. May I have the first 6 and last 4 digits of the credit / debit card that was charged?Me: Xxxxxx and xxxx ******* I know the name of the person who this card is under?Is this your email address: ************? SP parking is a parking site, not DCMPL. I was tricked when trying to park my car on vacation in *******, seeing my daughter who is actively serving in the US Air Force. *****:I've managed to pull up your account and it shows here that you have an active subscription to a streaming site called (tudum.co). This provides streaming to music, tv shows, movies and access for ebooks and online games. I'll go ahead and completely cancel it for you. Anything else? I asked for a confirmation of the cancellation and was told I would receive an email shortly. Still have not received this email.

    Business Response

    Date: 12/09/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Martinson's Enterprises LLC., ************************************************************** ************ surreptitiously redirected my browser from a legitimate site to DCMPL.** and collected my credit card information. Soon thereafter my card provider called and asked if I had made a payment to them. I responded no and the charge was declined. One week later (11/14/22) I was once again charged for $39.95. I chatted with DCMPL.**'s customer service at abhelpline.com. Here is the conversation:Me: Cancel my charges and refund immediately. I was redirected to DCMPLUS while signing up for another site. I immediately contacted my credit card company when I saw what had happened and they declined the charge, only to learn that you tried to bill me again a week later. AB: I'll be more than happy to assist you with that. Please give me a minute to retrieve your information in our system.Thank you for patiently waiting. I do apologize, unfortunately there is no account located here in our system using your email address *********************** May I have the first 6 and last 4 digits of the credit / debit card that was charged?Me: Xxxxxx and xxxx ******* I know the name of the person who this card is under?Is this your email address: ************?Me: Yes. I issue email with the name of the vendor to avoid spam. SP parking is a parking site, not DCMPL.*****:I've managed to pull up your account and it shows here that you have an active subscription to a streaming site called (tudum.co). This provides streaming to music, tv shows, movies and access for ebooks and online games. I'll go ahead and completely cancel it for you.Your subscription has been canceled as per your request. Your credit/debit card will not be billed from this day forward. Anything else?Me: As my browser was hijacked, and the charge was declined, I want a refund for $39.95 (they agreed)

    Business Response

    Date: 11/22/2022

    We have refunded the $39.95 (USD) charge and blocked the associated credit card with the transaction to ensure no future charges occur. It may take 3-5 business  days to appear on the statement.

Dcm-p.com is NOT a BBB Accredited Business.

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