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Business Profile

Customer Services

Dcm-p.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a pending charge for ***** from DCM-P.com. I have never heard of this company. As of right now I dont even know what they do. I went to there website which looks fake and call there customer service number which claims to be the best and open 24 hrs. I got redirected because they were closed and said for billing issues go to a different website. I did that it it claimed to be a customer service company also but there website just went in circles and was impossible to click on email support or any support for that matter. This charge fits everything about being a scam and a fraudulent. Worse off the charge has to post to my bank before I can dispute it so these guys will get my money and it will be a while until I get mine back.

    Business Response

    Date: 06/19/2023

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ************************* or the email address *************************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

    Customer Answer

    Date: 06/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The first six of the card that was charged is ****** last four 8444. 

    Sincerely,

    *************************

    Business Response

    Date: 06/22/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 06/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Job Transaction date: 05/26/2023 Noticed pending deduction on bank account for $39.95 from DCM-P.COM. that was unknown. Tried to email them, when stated on website, they would respond in 1 hour. They didn't. Sent message to my bank to stop transaction. Will call bank in the morning. After doing a search, I saw were others were scammed for same amount.Credit Union One

    Business Response

    Date: 05/30/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:04/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I have been charged by these people thur my debt card unaccountable times the charges range from **** to *****. it happens multiple times a month I don't know who these people are. Please help me stop this it is fraud.

    Business Response

    Date: 05/01/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving Monthly charges ranging from $39.95 down to $4.95. The transaction information is:Debit card Purchase 03/10 5:14PM #**** DCM-p.com844-403-705FL *****.

    Business Response

    Date: 03/22/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 03/22/2023

     
    Complaint: 19631243

    I am rejecting this response because: when will I receive the refund? And will a be refunded all charges or just the most recent one? 

    Sincerely,

    ***********************

    Business Response

    Date: 03/29/2023

    The transactions have been refunded in full. Please note this refund may take 3 to 5 business days to appear on the credit card statement.

    Customer Answer

    Date: 03/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not do any transactions with this business, but got charged for their service. Very strange how they acquired my credit card information....

    Business Response

    Date: 03/06/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Noticed pending deduction on bank account for $39.95 from DCM-P.COM. that was unknown. Tried to email them, when stated on website, they would respond in 1 hour. They didn't. Sent message to my bank to stop transaction. Will call bank in the morning. After doing a search, I saw were others were scammed for same amount.

    Business Response

    Date: 03/03/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 03/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't give this company permission to make transactions on my card. They keep attempting to make transactions and it locks my card. I have emailed them to ask them to stop. I don't have any receipts. Please help me to stop them from trying to make transactions.

    Business Response

    Date: 02/17/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a debit card for utilities from AnnthemBCBS as one of my benefits for insurance. It is worth $50 per month TOWARD my utilities. Before I could even use it this month, dcm-p.com deducted $2.50 from my card illegally. I do not appreciate them stealing money from me. I did not authorize this transaction. Thank you.

    Business Response

    Date: 01/23/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: DEC 28, 2022 7:09 PM I had to cancel my credit card at a very busy time of year after my credit card information had been stolen and used by DCM-P.COM ************************** Dec 28, 2022 7:09 PM Merchant: DCM-P.COM ****** Merchant Description: Cable Satellite Pay ************** Ice

    Business Response

    Date: 01/02/2023

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

    Customer Answer

    Date: 01/03/2023

     
    Complaint: 18668617

    I am rejecting this response because: the charge is still on my credit card and the card company has canceled my card for me. The credit card company contacted me as soon as the charge appeared on December 28, 2022 at 7:09 PM. 

    I need an explanation from DCM-P.COM as to why the charge was attempted and how they plan on reimbursing me for the time and trouble this has caused for my family - $500.00

    I have requested my credit card company block any and all charges from DCM-P.COM in the future.

    DEC 28, 2022 7:09 PM
    DCM-P.COM 844-40
    $1.00
    UTILITIES
    Authorization Date & Time: Dec 28, 2022 7:09 PM
    Merchant: DCM-P.COM 844-40
    Merchant Description: Cable Satellite Pay ************** Ice



    Sincerely,

    *************************

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking money out of my account without my permission.

    Business Response

    Date: 12/12/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

Dcm-p.com is NOT a BBB Accredited Business.

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