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Business Profile

Customer Services

Dcm-p.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was checking my credit card statement today and noticed a charge from DCMPL.US on my card dated 7/20/24 for $39.95. I have another charge from the same company for $4.95 dated 7/1/24. I looked back several statements and have the following charges from the same place:5/17/24 $1.95 5/20/24 $39.95 5/31/24 $4.95 6/19/24 $39.95 I have no idea what this company does or how they have my information. I would like to remove my credit and personal information from them as well.

    Business Response

    Date: 07/22/2024

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ********************* or the email address ****************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

    Customer Answer

    Date: 07/22/2024

    I am responding with the requested information from the business to hopefully resolve this issue, which is the first six and last four digits of the credit card that is being charged. 

    542418

    8877

     

    Customer Answer

    Date: 08/06/2024

    Hello,

    The communication from the business is requesting the first 6 and last four digits of the card that is being charged. I provided those numbers on July 23rd, 2024. I will provide them again below.

    542418

    8877

    Business Response

    Date: 08/09/2024

    We have refunded the account in full on July 24th, 2024. We suggest you contact your bank for more information regarding the refund.

  • Initial Complaint

    Date:07/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was checking my CC statement today and saw that I was charged $39.95 on 05/28/24; $39.95 on 6/27/24. The charges showed up on my statement as charges from - FITIMH.NET. These charges are NOT APPROVED / NOT AUTHORIZED. I have no idea what this charge would be for and once I visited their website, www.fitimh.net, they don't even appear to be a real / mature business. I would have never agreed to pay them any money, ever. I captured screenshots from my CC Statements. These screenshots show proof that they took money from my card. If you need ANYTHING else I will do my best to provide it for you. I want my money back. I am also contacting my CC company and this company regarding this issue today.

    Business Response

    Date: 07/08/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 07/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The money was credited to my account in July. Thanks so much for your help. If you need anything from me in the future just let me know.


    Sincerely,

    *************************

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From 12/23 to 05/24, dcmplc.biz has been taking out $49.95 out of my account and I just noticed it on my directexpress statement. I don't know what this is and I didn't order it. I think this is a scam and I would like my money back.dcmplc.biz 12/10/2023 *********** dcmplc.biz Card Purchase ************************************************************************* -$49.95 05/11/2024 *********** dcmplc.biz Card Purchase ************************************************************** OF AMERICA -$49.95

    Business Response

    Date: 07/01/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:06/03/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged $49.95 ($70.17 CDN) on my Mastercard May12, 2024. I did not purchase anything from this company ! Have never heard of them before this.

    Business Response

    Date: 07/01/2024

    We have issued a refund through your billing processor for $49.95 (USD)  processed on June 3rd, 2024. We suggest you contact your bank for more information regarding the refund.

    Customer Answer

    Date: 07/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was checking on a purchase that card was charged for when I saw a $49.95 charge that I DID NOT AUTHORIZE!!! I have no idea what this charge would be for and I absolutely did not make this purchase.The date of the purchase is April 13th and I uploaded a screen shot of my banks recent purchases tab that shows proof that took money from my card. If you need ANYTHING else I will do my best to provide it for you but I really would like my money back ??

    Business Response

    Date: 04/15/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/2024, I seen there was a $2 deduction in my account from a business called Qekel.com. they tried to also take $49.95 also but was fortunate enough to not have enough money in the account so it didn't go through. Their website which seems fake has Martinson's Enterprises LLC at the bottom. I had them blocked from my account and would like my $2 back and for that business and person ******************************* to be investigated for fraudulent behavior.

    Business Response

    Date: 01/22/2024

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ************************* or the email address ************************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

  • Initial Complaint

    Date:01/10/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam company. I was paying for a parking through a QR code on the pay parking sign and then I had 2 charges from this company which I don't know who the h*** they are or what they do. One was for $49.95 and another for $1.95. This is a scam, and they need to be investigated.

    Business Response

    Date: 01/17/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Business Response

    Date: 01/17/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged monthly from the website Dcm-p.com. Charges are as follows:October 30 - $1.95 November 3 - $49.95 November 12- $4.95 December 3 - $49.95

    Business Response

    Date: 12/07/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 12/08/2023

     
    Complaint: 20968722

    I am rejecting this response because:
    How will it be refunded? I havent seen a credit on my bank account. 
    Sincerely,

    *************************

    Business Response

    Date: 12/08/2023

    Please note this refund may take 3 to 5 business days to appear on your credit card statement.

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been continue charged and did not even order or received any service from them.I have been charged $39.95 every single month from July 12, 2022 to September 05, 2023. I told my credit card company and did nothing also. I am requesting all full refund from DCM-P.com. It is a scam company.

    Business Response

    Date: 09/08/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 09/08/2023

    I called my credit company to cancel the credit card since it was keep on charging and they will send me a new credit card in 10 working business days.

    Can they send me a check and send it to my mail address. ***********************, Apartment #5. ************ ********** *********.

    Customer Answer

    Date: 09/08/2023

    As of today, I have not received it yet. I have to wait until new credit card arrived and could take up to two weeks. I contacted credit card company already to send a new card ASAP.

  • Initial Complaint

    Date:06/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed 7 monthly debit card account deductions of $39.95 that date from 12/2022 to 06/2023. I get no response from calls and emails I have made to this "business," The Digital Content Marketplace. I have no idea who they are and want these deductions to stop immediately.

    Business Response

    Date: 06/20/2023

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *********************** or the email address ********************* To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

    Customer Answer

    Date: 06/22/2023

     
    Complaint: 20207439

    I am rejecting this response because there is no satisfactory resolution suggested. The last four digits of the card breached are ****. Please note the correct spelling of my name. 

    Sincerely,

    ***********************

    Business Response

    Date: 06/28/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 06/28/2023

     
    Complaint: 20207439

    I am rejecting this response because l closed the account to forestall any additional withdrawals. I prefer a check be issued directly to me or sent to my bank for deposit.

    Sincerely,

    ***********************

Dcm-p.com is NOT a BBB Accredited Business.

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