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Business Profile

Computer Software Developers

Lula Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been waiting for MONTHS for my total loss payout. I have sent my title and other sensitive information to comply with my claim and I have not received any promising information. In addition to that, REMOVED's insurance program discontinued months after my claim was approved. This has caused a huge financial burden for me, and I need answers. They do not answer their phones. I am in the process of filing more formal complaints.

    Business Response

    Date: 06/12/2024

    REMOVEDis not an insurance company. REMOVEDis basically equivalence of an insurance agent or broker in this scenario. The insurance company is REMOVED. They determine when, and who gets their claims paid. The customer is angry at the wrong person here. His policies specify the insurance company, and nowhere is REMOVEDlisted.

    Customer Answer

    Date: 06/12/2024

     
    Complaint: 21838584

    I am rejecting this response because: instead of solving or providing a solution to my issue, you have spoken around it. I have paid REMOVED(the policy holder) as my representative. I have had no direct correspondence with REMOVEDbecause I am insured on behalf of REMOVED. Your statement does not support my claim. When can I receive payment for my claim. Being that I am not the only one with this complaint, how have you solved this issue in the past. This confusion you are implying is at the detriment to the character of your dealings with REMOVEDPlease help instead of replacing the blame. 

    Sincerely,

    REMOVED

    Business Response

    Date: 06/13/2024

    As I mentioned before, REMOVEDis not the insurance company. I do not get to determine when a Customer gets their claim paid out or not. That is the decision of the insurance company. I have done EVERYTHING in my power to make sure that Customers get taken care of. If you buy an insurance policy through your local agent, you do not blame them when Progressive does not pay out the claim.

    As you know, we recently sold this segment of the business so I no longer have a direct line of contact to REMOVED. I cried when I sold it because it was so painful to me. To best help Customers, I have been advising them to reach out directly to REMOVED's Head of Claims. Her name is REMOVED, and her email is: REMOVED.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before REMOVEDINSURANCE change their name to REMOVEDTechnology i file a claim on may thirteen and until this day which is june eleven i have been getting the run around from Everyone that works for REMOVEDmy Adjuster REMOVEDtold me that shes going to mail my check out. then when I havent received the check within the week I call her back and she told me that shes waiting on REMOVEDto release the funds. Come to find out There is customers that have been waiting since December to get their claim taken care of i have insurance with REMOVEDfor almost 12 months

    Business Response

    Date: 07/15/2024

    This complaint is filled with misinformation. Lula Technologies, REMOVEDhas been the name of the company since it was founded in May of 2016. It has never been called REMOVEDInsurance.

    REMOVEDis not an insurance carrier that pays claims. In this context, we played a role similar to that of an insurance agent. Claims are paid by the insurance carrier. I have no say over the insurance carrier. 

    Ive made my email available on all platforms and have asked people to reach out to me so that I can solve their issues if necessary. I have answered every single one and resolved the issue or pointed them in the right direction. I can provide hundreds of examples like this.

    Customer Answer

    Date: 07/29/2024

    After my complaint I did call REMOVEDand let them know that I was gonna make a complaint to the Better Business Bureau and within that week I got the check 

    Customer Answer

    Date: 07/29/2024

     
    Better Business Bureau:

    After my complaint I did call REMOVEDand let them know that I was gonna make a complaint to the Better Business Bureau and within that week I got the check

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:03/22/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REMOVEDis an insurance company for rental cars. They don't pay any claims, no matter how legit the claim is. I've had a couple of smaller insignificant claims, and then a total loss claim. They do not pay anything...ever.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Transaction dates were 5/30/2023 and 6/30/2023.* The amounts were for $368.00 on each date for the product of automotive insurance coverage for both my automobile and my sibling's automobile * On July 14, 2023, we received letters from the REMOVEDof REMOVEDCompliance that we would have our driving privileges suspended by August 3, 2023, stating that there was denial of coverage for the two months of May and June. * On July 26, 2023, filed a fraud dispute to Navy REMOVEDfor the two transactions for which I paid coverage for but never received.* On July 28th & July 29th, we reached out to REMOVEDin attempts to seek resolution to the matter, only to be given another external number to call that was unavailable. *Received an email from REMOVEDon August 8, 2023, indicating that they were made aware of the letter from the state, only to offer to go to the State site to verify coverage of the vehicles. * 10/17/2023, Navy closed dispute claiming that it was unresolved.*On 10/17/2023, attempted to file an appeal with Navy Federal Credit for transactions, to which Navy advised I reached out to the merchant again to obtain a credit for the uncovered transactions.* Called REMOVED, only to be switched between various departments with no attempt from REMOVEDmade to resolve the situation, claiming we were covered when the letter from the state stated otherwise.

Lula Technologies, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.