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Business Profile

Car Rentals

Gettransfer.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driver never came to pick us up. Contacted driver ******** *** he refused to come, hanging up the phone. Contacted management on the phone from the hotel and no proper solution was provided. Has to find another means to ********** at the last minute after waiting almost 2 hours for ******** from this company.

  • Initial Complaint

    Date:01/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally entered the wrong date of our transfer and paid for it only minutes before I caught the error. I immediately contacted the company and they refused to work with me, saying if I cancelled I would lose the entire amount I paid. They told me to contact the actual driver. Although I asked for an English speaking driver during the booking process, I realized after texting him he wasnt fluent enough to understand my request. He suggested that I cancel and pay him directly. I canceled and the company said I forfeited and I lost over $75, and did not receive anything for it.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 21, 2023 I completed a passenger transfer from *****************, ** to ****************************. The price accepted was $800 with Get Transfer taking $136 of that fee. Total due to me is $664.On August 11, 2023 I received payment of $0.65. This is the only payment received as of August 24, 2023.I'm told it's a technical error, but no other information has been given.

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the internet portal for this vendor to contract with them for transportation from the ************** to our hotel. I originally booked with them on 2020. The trip was canceled. They wrote to me to request that I leave the money on account as a kindness due to the challenges in the travel industry. I did so and then used that credit and added to it to book travel for June 2023 (so they had my money for 3+ years and I added to it). Our international flight was delayed. There was no driver to meet us when we arrived. I contacted the company and they said they did not track the flight (as is usual and customary in the industry and they had the flight information), the driver waited 1 hour and left and no one would collect us. They refused to refund the money, despite my repeated attempts to contact them and obtain a refund. I am appalled at the way they do business, the lack of customer service, and that I am out $110. I had to call a cab. I hope no one does business with them and I would like my money refunded forthwith.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a carrier service from *** Airport to hotel and a return.Carrier was unresponsive to both text and left voice message. Documentation shows both. In addition to a picture of time at airport which displays no carrier.Paid ****** Company refuses to refund and sides with driver versus customers.

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with a driver to transport me from a hotel to the airport. I paid in advance. I confirmed the trip with the driver the night before. The driver never showed up. The driver did not answer the phone, did not respond to a chat and did not reveal their location. I contacted gettransfer support and got the run around. I provided them with screen shots of the chats with the driver, screen shots of my call logs and screen shots of the Uber ride I was able to obtain.

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 36 for a transfer taxi to pick me up from ****************************** on 11th November 2022. When I finally got through customs, I called the taxi driver and much to my dismay he told me on the phone he decided to pick someone else up that was travelling a further distance as he would be paid more, leaving me stranded in the a new country by myself with 8 luggages unable to get any alternative transport that could take me - resulting in me having to sleep in the airport. I emailed them to complain and they had the audacity to tell me I cancelled the reservation on Nov 11th - which is impossible as I was in the sky on the plane at the time they said it was cancelled.They are refusing to refund my money and are withholding funds for a service they did not provide. I would like my money back.

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I booked two rides with Get transfers and they were never completed. The Drivers refused to show up. They refunded #******** to my personal account. I want the refund back to my bank account since I do not intend to book any more rides. We were left stranded in both cases and had to spend extra money to get to our location. It was not our fault in any way!!! Therefore I want a full refund to my bank account since it was the drivers who were at fault. The two rides were on:Dec 18, 2022 9:30 AM in ******* (Ride request #********) and Dec 20, 2022 12:09 AM ************************* request #********). Please help with getting a full refund,

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Get transfered is refusing to pay me the money owed me

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ride#********. They quoted and charged my card $371. Then cancels and asks for $771 for the same route. Outrageous! Obviously didn't accept. They left my daughter without a service the day before leaving for her Thanksgiving trip and had to pay more than if we had used another service earlier. They changed the service conditions (e.g. double the price). Thus, I want a refund to the card used for the purchase, not a credit to the account (vs them instructing me to read the conditions and telling me nothing to do and kept my money). That is stealing and fraud. *** also started a claim with my bank per their lack of reason handling this matter.Please urgent help to get the money back. Plus they're scamming more users online

Gettransfer.com is NOT a BBB Accredited Business.

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