Business Profile

Business Development

Lead Elevate

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Complaints

Name: Lead Elevate
Address: 8350 NW 52nd Ter Suite 301, Miami, FL, 33166, USA
Telephone: (650) 727-9744

Customer Complaints Summary

13 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2026
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding Lead Elevate (AI 45, LLC) and their refusal to provide a refund after failing to deliver reasonable results under a paid lead generation and marketing service.I purchased their system to generate and convert life insurance leads and completed the required five-month term. During that time, I did not write a single policy from their system.Throughout the engagement, I repeatedly raised concerns with their team that the leads were low intent and largely non-responsive. I met with them multiple times and was told adjustments would be made. Despite this, there was no meaningful improvement.After completing the term, I requested a refund. Lead Elevate denied the request, claiming I did not meet certain CRM-related requirements. However, they have refused to substantiate this claim. Specifically, they have not identified any specific leads, dates, or records showing noncompliance, and have declined to provide any detailed breakdown or the original sales call recording.Instead, they rely on generalized contract language and repeatedly pushed a termination agreement requiring me to waive all claims, agree not to dispute charges, and allow them to retain all payments. I declined.I made multiple attempts to resolve this and requested supporting evidence, but Lead Elevate has refused to provide it and has stopped responding.This appears to be a pattern of denying refunds based on vague technicalities while refusing to provide factual support.Desired Resolution:Full refund of all amounts paid, plus the $1,500 performance guarantee.
Business Response
Date: 04/07/2026
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDknow that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal response regarding this matter.
Customer Answer
Date: 04/07/2026
Thank you for the response.
Lead Elevates reply does not address the core issue and continues to rely on general statements rather than specific, verifiable facts.
They state that I did not meet the requirements for their refund policy, yet they have still not identified:
Any specific leads, dates, or CRM records demonstrating noncompliance
Any detailed breakdown of the alleged deficiencies
Any evidence supporting their conclusion
Throughout the five-month engagement, I repeatedly raised concerns directly with their team that the leads were low intent and largely non-responsive. I met with them multiple times and was told adjustments would be made. Despite this, there was no meaningful improvement, and I did not write a single policy from their system
At no point during the engagement was I clearly informed that I was allegedly failing to meet refund-disqualifying requirements. Instead, they continued to work the account and represented that adjustments were being made.
After my refund request, Lead Elevate refused to provide supporting documentation and instead attempted to have me sign a termination agreement requiring me to waive all claims while allowing them to retain all payments.
To date, they have still not provided any specific, fact-based evidence to support their denial.
I am requesting that Lead Elevate either:
Provide specific, verifiable evidence supporting their claim that I did not meet the refund requirements; or
Issue a full refund of amounts paid along with the $1,500 guarantee
Customer Answer
Date: 04/07/2026

Complaint: 24706361

I am rejecting this response because:
Lead Elevates reply does not address the core issue and continues to rely on general statements rather than specific, verifiable facts.
They state that I did not meet the requirements for their refund policy, yet they have still not identified:
Any specific leads, dates, or CRM records demonstrating noncompliance
Any detailed breakdown of the alleged deficiencies
Any evidence supporting their conclusion
Throughout the five-month engagement, I repeatedly raised concerns directly with their team that the leads were low intent and largely non-responsive. I met with them multiple times and was told adjustments would be made. Despite this, there was no meaningful improvement, and I did not write a single policy from their system.
At no point during the engagement was I clearly informed that I was allegedly failing to meet refund-disqualifying requirements. Instead, they continued to work the account and represented that adjustments were being made.
After my refund request, Lead Elevate refused to provide supporting documentation and instead attempted to have me sign a termination agreement requiring me to waive all claims while allowing them to retain all payments.
To date, they have still not provided any specific, fact-based evidence to support their denial.
I am requesting that Lead Elevate either:
Provide specific, verifiable evidence supporting their claim that I did not meet the refund requirements; or
Issue a full refund of amounts paid along with the $1,500 guarantee

Sincerely,

REMOVEDCore
Business Response
Date: 04/13/2026
Please know that we genuinely have our clients best interests at heart. From the very beginning, our goal has always been to build strong, long-term relationships by providing meaningful support, reliable tools, and a transparent experience. We understand that situations like this can be frustrating, and we never take that lightly. Our team works diligently to deliver the highest level of service possible, and we remain committed to clear and honest communication every step of the way.
In this particular case, there has been consistent communication with the client over time, including multiple email exchanges addressing their concerns. In addition, a thorough and careful review of the account was conducted, including an evaluation of eligibility under our Money-Back Guarantee policy.
After completing that review, it was determined that the requirements outlined in the Guarantee were not met. These requirements are clearly defined within the signed agreement and Terms & Conditions that were provided at the time of purchase. While we absolutely understand that this may not be the desired outcome, we are obligated to uphold the terms that were agreed upon.
We are fully committed to fairness, consistency, and professionalism in every situation. Our contracts are designed to clearly outline both client and company responsibilities from the outset, ensuring that expectations are understood on both sides. Adhering to these agreements is essential in maintaining integrity and consistency across all client experiences.
While we sincerely regret that this situation did not meet the clients expectations, we do stand by our policies and the decision that was made based on those terms. That said, the client is always welcome to reach out to our Support Team if they would like any additional clarification regarding their account or prior activity.
We truly wish every client success, and it remains our sincere hope that they achieve their goalswhether that path continues with us or elsewhere.
This message serves as our formal response regarding this matter.
Customer Answer
Date: 04/13/2026

Complaint: 24706361

Hello,
At this point, Lead Elevate has now responded multiple times without providing any specific, verifiable evidence to support its denial of my refund request.
Despite repeated requests, you have not identified:
Any specific leads, dates, or CRM records demonstrating noncompliance
Any detailed breakdown of the alleged deficiencies
Any documentation supporting your internal review
Instead, your responses have relied entirely on generalized contract language while declining to substantiate your position with facts tied to my account.
Separately, throughout the five-month engagement, I raised repeated concerns regarding lead quality and lack of responsiveness. I met with your team multiple times and was told adjustments would be made. Despite this, there was no meaningful improvement, and I did not write a single policy from your system.
At no point during the engagement was I clearly notified that I was allegedly failing to meet refund-disqualifying requirements. Instead, your team continued to work the account and represent that adjustments were being made.
Additionally, rather than addressing the dispute directly, Lead Elevate attempted to resolve the matter by presenting a termination agreement requiring a full release of claims while retaining all payments.
Taken together, this reflects a failure to provide services in a commercially reasonable manner and a refusal to substantiate the denial of a refund.
Accordingly, I am making a final demand for settlement in the amount of:
Full refund of all amounts paid to Lead Elevate
$1,500 performance guarantee

If this matter is not resolved within ten (10) business days, I will proceed with further action, including formal legal avenues and continued regulatory escalation.
This is my final attempt to resolve this directly.

Sincerely,

REMOVEDCore
Initial Complaint
Date:03/31/2026
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 09, 2025, I purchased a lead generation (Lead Elevate) and advertising mentorship program from this company for $2,397. I was promised a structured system, advertising management guidance, and lead generation results. I was also told there was a money-back guarantee if I followed the program requirements and did not achieve results.I reached out multiple times asking for adjustments to the ads, better targeting, or additional support since the campaigns were not producing any results. Despite my efforts and cooperation, nothing improved and no meaningful corrective support was provided.The company originally represented that they could help participants reach approximately $20,000 in a month of premium production (AP) and used this representation during the sales process to encourage me to join. I have email documentation from one of their directors referencing these performance expectations.After clearly not receiving the promised service results and fulfilling my obligations as a participant, I requested a refund based on their stated guarantee and my good-faith participation. My refund request was denied. The company has since introduced additional conditions that were not clearly disclosed at the time of purchase as reasons to deny the refund.I believe this is unfair business practice because I fulfilled my obligations, paid both the program fee and the required advertising costs, and did not receive the promised service outcomes or adequate support.I have already opened a dispute with my bank and am filing this complaint to formally document the issue and attempt resolution.I am requesting a full refund based on failure to deliver the promised service and results despite my full cooperation.I made every reasonable effort to succeed within their program and resolve this directly before filling this complaint.
Business Response
Date: 04/07/2026
We sincerely appreciate the opportunity to clarify this matter and provide additional context regarding our policies and prior communications.
Please know that we always have our clients best interests at heart. Our goal is to build successful, long-term relationships by providing the tools, support, and transparency needed for each client to succeed. We take pride in maintaining clear communication and ensuring that expectations are properly outlined from the very beginning.
As referenced, there have been multiple prior communications regarding this account, including ongoing email correspondence addressing the concerns that were raised. In addition, a thorough review of the account was conducted to evaluate eligibility under our Money-Back Guarantee policy.
To clarify, our Guarantee is not unconditional. It is a performance-based policy that requires clients to meet specific criteria and actively follow the outlined steps within the platform. These requirements are clearly detailed in the contract and Terms & Conditions provided at the time of purchase. They are designed to ensure that clients are fully engaged with the system and giving themselves the best possible opportunity for success before a refund is considered.
After completing a full review, it was determined that the required conditions under the Guarantee were not met. As a result, the account does not qualify for a refund.
Additionally, it is important to reiterate that all sales are final unless the Guarantee requirements are fully satisfied. This policy is clearly stated within the signed agreement and is a standard part of our contractual terms. These agreements are legally binding and serve to define the responsibilities of both the client and our company, ensuring fairness, consistency, and transparency for all parties.
While we understand that this may not be the desired outcome, we must uphold the terms that were agreed to at the time of enrollment. Our responsibility is to apply these policies consistently and professionally across all client accounts.
That said, we remain committed to being helpful and respectful throughout this process.
We truly wish every client success, and it is our sincere hope that they achieve their goalswhether with our platform or through other avenues.
This email serves as our formal response regarding this matter.
Initial Complaint
Date:03/17/2026
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a life insurance agent for over 25 years, I spoke to a sales REMOVEDfor Lead Elevate and he was going to sale me their lead generation platform which looks very good. Over the phone the agent told me that we don't just use REMOVEDadds we use Tic Toc, REMOVED, REMOVEDInstagram, REMOVEDetc I was excited about this because you don't see that. So, I do my partial onboarding call yesterday on 3/17/26 and the onboarding REMOVEDtold me no we only use REMOVEDadds. Now I have used REMOVEDadds several times and don't like them, I would not have joined if the sales REMOVEDwould have told me that, but he told me Policy Seekers Can Find You On: LinkedIn, REMOVED, Tic Toc, You Tube and REMOVED. So, they misREMOVEDresented their product and services, and I just want my $697 back I haven't even used any of their services at this point. I don't think I'm asking too much especially if you were the one not being fully transparent about your services!
Business Response
Date: 03/17/2026
Thank you for reaching out. We sincerely appreciate the opportunity to provide clarification regarding this matter and to present a complete and accurate account of the situation.
At the outset, we would like to reiterate several key points that are central to this case:
The client voluntarily signed the termination agreement, which clearly acknowledged that no refund would be issued.
By executing this agreement, the client knowingly and willingly waived any eligibility for refund consideration.
As outlined in the clients original contract, all sales are final unless the client qualifies under the Guarantee Policy, and in this case, the required conditions for that policy were not met.
Additionally, we have conducted a thorough review of the clients sales call. At no point during that conversation was any promise made that the client would have access to multiple platforms for the same ad spend. We respectfully clarify that any misunderstanding in this regard was not the result of misrepresentation or misinformation from our team.
Based on the above, we formally request that the Better Business Bureau remove this complaint, as it is not valid and directly contradicts the agreement the client knowingly signed, as well as the terms they accepted.
Our goal has always been to resolve this matter fairly and professionally. As a gesture of good faith, we previously worked with the client by voiding the remaining balance of their contract, despite the original contractual terms. This action was taken as a courtesy to provide a mutually agreeable resolution.
We would also like to emphasize that we have maintained consistent communication with the client through multiple email correspondences. Throughout these exchanges, we carefully reviewed their account and evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the requirements outlined in their signed agreement and our Terms & Conditions, and therefore did not qualify for a refund.
Our organization is committed to operating with fairness, transparency, and professionalism at all times. Our contracts are legally binding and are designed to clearly define the responsibilities and expectations of both parties from the outset. Adhering to these agreements ensures consistency and integrity in how we serve all clients.
While we regret that the clients expectations were not met, we must stand by the terms of the agreement and the decisions made in accordance with those terms. The client remains welcome to contact our Support Team should they require any further clarification regarding their previous account.
We genuinely wish all of our clients success and continue to hope that they achieve their goals, whether with our services or elsewhere.
This correspondence serves as our formal response regarding this matter.
Customer Answer
Date: 03/17/2026

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and will drop my complaint not truly satisfied with the results being that I never received any services the misunderstanding should have been allowed being that it was on the website and discussed with the sales agent because I know what I heard but I will drop the complaint and in good faith should receive a percentage back as a loss for the both of us. But I will close this out
Like I thought it was too good to be true!
Sincerely,

O Rice Jr

REMOVEDJr
Initial Complaint
Date:02/20/2026
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lead Elevate advertised on REMOVEDin July of 2025 to to publish ads on REMOVEDthat would result in increases of at least $20,000 in business to insurance agents/agencies or they would refund costs incurred to the agent/agency plus $1500. I signed a contract with them in August, had a less than fully informative on-boarding call with them in early September, After a little over 5 months, I had only received six appointments from the REMOVEDads they published for me. Only one of those appointments ever answered the phone. With an initial cost o $2397 and additional costs for administration and ad costs of REMOVED, I am out a total of $4273.97with zero ROI. The way their service is structured, it is virtually impossible to honor the terms of the guarantee in order to qualify for a refund. Also, in order to stop additional charges from Lead Elevate and from REMOVED, it is necessary to sign two documents that relieve them of the obligation to honor their guarantee. I have signed those documents simply because I can't afford to continue to spend money with no returns. As an 83 year old independent agent, I had hoped to get even a small fraction of what they advertised as typical of $10,000 per month and guaranteed $20,000. I mistakenly did not do complete due diligence on this company and afterward have seen dozens of similar complaints with absolutely no positive resolutions from those filing complaints as well as reviews from other agents. I am planning to file complaints with the REMOVED, IC3, REMOVEDand local and Miami police departments. With over 25 years as an independent agent, this is the most despicable company I have ever worked with.
Business Response
Date: 02/24/2026
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDknow that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal response regarding this matter.
Customer Answer
Date: 03/09/2026

Complaint: 24553399

I am rejecting this response because:
The business did not respond to the accusations of false and misleading advertising. They did , not respond to my claim that, in order to stop the charges to my credit cards, I had to e-sign a form that relieved them of the obligation to honor their guarantee. There was no way that I was going to continue with the 'services" that they were providing. I was initially told that typically I could expect viable leads within 2-6 weeks after signing up. After 6 months I had a total of six that could be considered viable, only two of which answered my phone. I was never told that all of my contacts with leads needed to be done through numbers provided on the REMOVEDI made almost all attempts to call on my private line and through my personal email because that it what I was accustomed to be doing. They did not respond to the fact that they controlled ad placement on Meta, I had no control over it. They kept ad spend at such a level so that I would never qualify for the guarantee. They put a very complex requirement into the email that they sent me when I requested a stop to their services. It required a notification via email that I had sent them and a document that required my e-signature. Affixing that e-signature relieved them of the obligation to honor their guarantee. If I did not sign it to relieve them of their guarantee, the charges would continue. Caught between a rock and a hard place. Continue to lose every cent that I spent or relieve them of their guarantee. There were no other options. I had to sign two separate documents, One to stop the services of Lead Elevate and one to stop the services on REMOVED. Both documents on e-signing relieved them of their obligation to honor their gurantee. The document disappeared as soon as I e-signed it and I assumed that that was the email required. I had planned on saving that document and attaching it as a PDF but since it disappeared immediately, I had no opportunity to do that and assumed that the document had been sent via email, relieving me of that responsibility. This has allowed them to make further charges on my credit card after being notified via regular email to stop all services. This is a company that uses every trick that they can think of to milk their customers of charges for services that were completely worthless to my business. Legal methods? Possibly. Ethical methods? Absolutely not. This is obviously a very unethical company. The do not have the interests and success of their customers in mind. Only the interest of their own company at the expense of clients that they cheat. Ive been in business for almost 30 years and have dealt with dozens of companies. Thisis the first truly unethical one that I have ever done business with.

Sincerely,

REMOVED
Business Response
Date: 03/16/2026
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
This email serves as our formal response regarding this matter.
Initial Complaint
Date:01/07/2026
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased lead generation services from Lead Elevate that were sold with a money-back guarantee if performance requirements were met and no sales resulted.I fully complied with all stated requirements, including:Using the REMOVEDand lead connector platform they recommended Actively contacting leads Allowing sufficient time for results per their agreement Despite this:Only I didn't receive any legit leads over approximately 6 months No sales were generated Multiple follow-up emails requesting support and clarification went unanswered or were delayed When I formally requested a refund under the guarantee, Lead Elevate denied the request after a unilateral internal audit, claiming I did not qualify despite my documented compliance with their onboarding and usage instructions.?? What the Company Offered / REMOVEDLead Elevate refused to honor the refund guarantee.Instead of issuing a refund, they:Conducted an internal review without transparency Claimed non-compliance without providing concrete evidence Offered no refund, credit, or reasonable remediation Stopped engaging meaningfully once the refund was requested No alternative resolution was proposed.I've asked for a meeting and legal address and they haven't responded.
Business Response
Date: 01/09/2026
Thank you for reaching out and giving us the opportunity to address and clarify this matter. We sincerely appreciate the time youve taken to share your concerns.

Please know that our intent has always been to act in our clients best interests. We are deeply committed to building positive, long-term relationships and to providing consistent support, transparency, and professionalism throughout every stage of the client experience. Our team works diligently to ensure that each client receives the guidance and assistance needed to succeed.

In this particular situation, we maintained ongoing communication with the client through multiple email exchanges over a period of time in response to the concerns raised. During that process, we conducted a thorough review of the account and carefully evaluated eligibility under our Money-Back Guarantee policy.

After completing this review, we determined that the client did not meet the specific requirements outlined in the Guarantee. These requirements are clearly defined in the signed agreement and our Terms & Conditions, which were acknowledged and accepted at the time of enrollment. As such, a refund was not available under the terms of the policy.

While we genuinely regret that this outcome was not what the client had hoped for, we are obligated to uphold the legally binding agreements in place. These contracts exist to clearly define expectations and responsibilities for both parties and to ensure fairness and consistency across all client accounts.

We remain committed to professionalism and transparency, and the client is always welcome to reach out to our Support Team should they need additional clarification regarding their previous account or the review that was conducted.

We sincerely wish every client continued success, and it remains our hope that they achieve their goalswhether with our platform or elsewhere.
This message serves as our formal response regarding this matter.
Warm regards,
REMOVEDMichelle
Resolutions Manager
Business Hours: Monday Friday | 9 AM 5 PM (CST)
Customer Answer
Date: 02/02/2026
Good evening,
I am submitting this response to formally document that Lead Elevate did not honor the terms of its own contract regarding cancellation and the advertised guarantee.
I provided notice to cancel in accordance with the agreement after meeting the stated requirements and receiving no sales. Instead of processing the cancellation and addressing the refund request under the contract, Lead Elevate continued to delay and dispute my request.
Additionally, Lead Elevate attempted to condition account cancellation on my signing a release of all liabilities. This requirement does not appear anywhere in the signed contract and represents an attempt to impose new terms after the fact. I declined to sign such a release, as I am not obligated to waive contractual rights in order to cancel services.
The account was only closed after this BBB complaint was filed. Prior to BBB involvement, my direct emails were ignored as you can see from the attachments.
Customer Answer
Date: 02/04/2026
I am responding to Lead Elevates statement to clarify several material inaccuracies and omissions in their response.
First, Lead Elevate states that a thorough review and audit of my account was conducted to determine Guarantee eligibility. At no point was an audit, written analysis, checklist, or evidence-based breakdown ever provided to me, despite multiple requests. I was never shown how I allegedly failed to meet the Guarantee requirements, nor was I given objective metrics, timestamps, or documentation supporting their conclusion.

Second, I did meet the stated requirements of the Money-Back Guarantee as written in the agreement:
I used the platform for the required duration
I engaged with the system as instructed during onboarding
I generated zero sales during the Guarantee period

The denial of the refund was based on subjective interpretations and retroactive standards that are not clearly defined in the contract language. These standards were never disclosed during implementation, nor documented contemporaneously during the Guarantee period.
Third, while Lead Elevate claims ongoing communication, those communications consisted of conclusory statements, not evidence. A Guarantee review without producing the actual audit or criteria used is not transparent and does not meet reasonable business or consumer standards.
Fourth, Lead Elevate did not honor my cancellation notice under the contract. Instead, they attempted to require that I sign a release of all liabilities as a condition of cancellation. This requirement is not contained anywhere in the signed agreement. The account was only closed after this BBB complaint was filed, which demonstrates that escalation was required to enforce basic contractual rights.

In summary:
No audit or substantiating documentation was ever provided
Guarantee denial relied on undefined and subjective criteria
Cancellation was delayed and improperly conditioned on a liability release
Account closure occurred only after BBB involvement

My objective remains accountability and adherence to written contract terms so that future customers are not placed in a position where escalation is required to obtain compliance.

Thank you for your continued review.

REMOVED
Customer Answer
Date: 02/04/2026
Lead Elevate promotes a results based guarantee as part of its sales process, but when no results occur, that guarantee is denied through subjective internal audits and retroactive interpretations of proper utilization, with no independent review or meaningful appeal.
To close my account, REMOVEDrequires that I sign a broad General Release waiving all claims, see attached, even though the refund dispute remains unresolved. Requiring customers to surrender their rights simply to stop services is coercive and not consistent with fair business practices.
This structure allows Lead Elevate to market risk free guarantees, collect fees, deny refunds, and then pressure customers into waiving legal rightscreating a serious risk of consumer harm, particularly for small businesses relying on these promises.

I am concerned this practice will continue to affect future customers. I am requesting that REMOVEDbe required to allow account closure without conditioning it on a release of claims and that its guarantee and refund practices be reviewed for transparency and consumer fairness.

Business Response
Date: 02/11/2026
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDknow that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal response regarding this matter.
Customer Answer
Date: 02/23/2026

Complaint: 24365146

I am rejecting this response because:

I still haven't been provided records that show that I didn't meet the guarantee. In addition, this business continues to work in bad faith and they keep sending the same responses to BBB.

They're not addressing the audit of the record that I requested. At this time, a should receive my refund as they still haven't produced anything to the contrary.

In addition, BBB should take action against their policy for cancellation. They're making customers sign a liability form in order to release them from payment which isn't ethical.

Sincerely,

REMOVED
Business Response
Date: 02/25/2026
Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal response regarding this matter.
Customer Answer
Date: 02/26/2026

Complaint: 24365146

I am rejecting this response because I met all of the requirements from the agreement. Please see each of the requirements and my responses below.

A) REMOVEDClause-by-REMOVEDat least five months
Requirement: Must have used Services for at least five months.
My Compliance: Yes. I used the Services from June through January 2026, totaling 8 months.

(b) No more than six months and two weeks since first payment
Requirement: Refund request must be within 6 months +2 weeks from first payment.
My Compliance: Yes. First payment was in June and refund request was submitted several times between October and December. which is within the allowed window.

(c) Approval required to change campaigns/settings/media
Requirement: Must obtain approval before changing campaigns/qualification/targeting/media.
My Compliance: I did not make unapproved campaign/targeting/media changes. Where changes were made, they were done based on Lead Elevate guidance and/or with approval.

(d) Minimum $300/month ad spend for 5 straight months (Recommended Campaigns)
Requirement: Spend at least $300/month for 5 straight months on recommended campaigns (or REMOVEDif FB restricted).
My Compliance: Yes. Monthly ad spend was a total over $2,500 on REMOVEDusing the recommended campaign structure.
Evidence: Platform billing statements; campaign screenshots showing spend and campaign names.

(e) REMOVEDmust use provided automated/scripted messages
Requirement: Must conduct initial communications using their automated/scripted messages until signed/closed.
My Compliance: Yes. My initial outreach was performed through the Lead Elevate REMOVEDusing their automated workflows and scripted messaging as provided during setup.

(f) On time for every booked appointment; calls must be made inside REMOVED
Requirement: Show up on time for every booked appointment and calls must be made inside REMOVED.
My Compliance: Yes. I attended all booked appointments and placed appointment calls through the REMOVEDand Lead Connector application that was recommended to be used during the implementation call and recommended by Lead Elevate.

(g) Must not delete any contacts or conversations in REMOVED
Requirement: No deletions of contacts/conversations.
My Compliance: I did not delete contacts or conversation history to avoid interfering with tracking and compliance.

(h) Call all responding leads at least 5 times in first 30 days; respond within 72 hours; no unread messages
Requirement: Minimum 5 call attempts in first 30 days for responding leads; replies answered within 72 hours; no unread messages.
My Compliance: Yes. For leads that responded, my REMOVEDlogs show repeated call attempts (=5) within the first 30 days and timely responses within REMOVEDaddition, over 95% of the leads were either spam, disconnected numbers, or phone numbers that were to a business or other person that didnt fill out lead form. In those cases only 1 call was made as based on federal requirements I cant keep calling someone that didnt fill out a lead form or call disconnected numbers.

If Lead Elevate claims you failed this, request specificity:
If Lead Elevate alleges non-compliance, they should identify which lead(s) and which dates they claim failed, because the REMOVEDlog history provides an objective audit trail. Ive asked for the audit several times and their team responds with same generic email and dont address the issue.

(i) Completion of system + lead conversion training
Requirement: Must complete trainings in portal.
My Compliance: Yes. I completed the required training modules.

(j) Report system outage/error/ad ban within 24 hours
Requirement: Must reach out promptly; within 24 hours.
My Compliance: When issues occurred, I notified support promptly within the required timeframe. If Lead Elevate contends otherwise, I request they identify the specific outage/event they claim was not reported timely.

(k) Payments made on time
Requirement: All payments on time.
My Compliance: Yes. Payments were made on time with no delinquency.There were setup on autopay.

(l) Retain support services each month for all 5 months
Requirement: Must retain support each month.
My Compliance: Yes. I retained and paid for support services monthly during the required period.

(m) Production threshold: <$20,000 annual premium (or <30 new clients for Medicare/Medicaid/Health/P&C)
Requirement: Must be below stated production threshold.
My Compliance: Yes. I did not close deals exceeding the threshold attributable to Lead Elevates system during the five-month period. My closed results were zero as most of the leads were fake and do not exceed the stated threshold.

(n) Submit formal request for refund with supporting evidence to REMOVED
Requirement: Formal request submitted with supporting evidence to REMOVED.
My Compliance: Yes. I submitted a formal request.

(o) Communicate with Provider until decision is made;provide additional docs if requested
Requirement: Must communicate and provide requested documentation.
My Compliance: Yes. I responded to requests and remained engaged through the decision period.

(p) If requirements met, refund amount paid + $1,500
Requirement: Refund plus $1,500 if all met.
My Position: Based on the documentation above, I meet the guarantee requirements and am requesting Lead Elevate issue the refund specified in the contract. If Lead Elevate disputes compliance, they should provide a lead-by-lead,date-stamped explanation referencing the REMOVEDs objective records rather than generalized statements.

Sincerely,

REMOVED
Initial Complaint
Date:12/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund of the $1997 I spent to activate the system. They did not make it clear that I would be spending $300 more every month after. The advertising methods they use were not bringing in the leads or appointments they promised
Customer Answer
Date: 01/21/2026
They keep trying to email me saying I must sign a cancellation form and I refuse because it basically denies any chance of a refund. My bank has blocked them from taking any more money out of my account. This is not the first complaint for the same issue so I expect some results. Thank you
Business Response
Date: 02/05/2026
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDknow that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal response regarding this matter.
Customer Answer
Date: 02/06/2026

Complaint: 24309717

I am rejecting this response because: This is a bait and switch. This is not the first complaint against them for this exact same issue. They tell you up front about a money back guarantee if you don't get so many appointments and then when they don't deliver and you try to cancel they try to force you to sign an agreement that states you do not get your money back. I just want the money back I paid up front for the service. I would gladly drop this if they would make it right. I have no problem turning this over to the Illinois Attorney General. They should not promise a money back guarantee unless they explain what that entails. The costs are not explained well up front at all.

Sincerely,

REMOVED
Business Response
Date: 02/11/2026
As outline previously , . We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDknow that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDhidden="true">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDhidden="true">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDhidden="true">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDhidden="true">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDhidden="true">This email serves as our formal and final response regarding this matter.
Customer Answer
Date: 02/13/2026

Complaint: 24309717

I am rejecting this response because: It is false. Once again, they just say the same thing. Its like they have a pre-written statement. Their emails are always identical as well.

Sincerely,

REMOVED
Initial Complaint
Date:11/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Lead Elevate's platform for insurance leads. The "training" session that I had to setup my account, was fine, though fairly incomplete. Only set up ads for one platform, and the trainer seemed more interested in getting on with her day over actually helping me learn REMOVEDbiggest concern is the actual leads generated. Most were bots, the ones that weren't, certainly weren't motivated. Of the few leads that I did actually get over 5 months, only one ever even picked up the phone, and I couldn't even get an intro out before he hung up. Never picked up again.This platform is full of false advertising over socials and it just, doesn't work! Looking through my bank statements, $1697.00 was initially charged with $1467.54 charged as maintenance/ads.
Business Response
Date: 12/08/2025
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">This email serves as our formal response regarding this matter.
Initial Complaint
Date:10/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Misleading Sales Promises and Poor Resolution Practices I purchased this product based on clear assurances from the sales representative that it would integrate with EverQuote and Hometown Quotes. I was also told that if integration was not possible, I could request a refund within 30 days.After payment and granting access to my REMOVEDand banking information, I learned the company has never supported these integrations. I initiated cancellation and refund immediatelywithin six daysonly to be told my request would not be honored because their internal notes did not reflect my inquiry.When I asked whether calls were recorded and why a verbal commitment from their salesperson was being disregarded, I received evasive responses and was informed they only offer performance-based refunds after a required usage period. This is unreasonable given the product cannot perform as REMOVEDsomeone with 15 years in sales, I find this level of misrepresentation and lack of accountability unacceptable. Promises made by company representatives should be honored. Instead, I encountered dismissiveness and refusal to take responsibility.This experience reflects a serious gap in integrity and customer care. I strongly urge others to verify every claim before committing to this service.
Business Response
Date: 11/26/2025
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">This email serves as our formal response regarding this matter.
Customer Answer
Date: 12/12/2025

Complaint: 24091896

I am rejecting this response because the bottom line is that the sales person lied. She pulled a bait and switch con to earn my business.

Integrity matters.

REMOVED
Initial Complaint
Date:10/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They advertised on REMOVEDa no questions asked money-back guarantee if a certain sales volume wasnt reached. I didnt even come close to that target, yet they refused to honor the refund.For context, Im a ten-year agency owner with dozens of 5-star reviews from real clients, so I know how to sell life insurance and serve people well. In my experience, Leadelevate.ios guarantee is structured in a way that makes it nearly impossible to qualify for a refund. I would be very surprised if theyve ever actually issued one.Over the course of five months, I sent numerous emails trying to work with their expert team to create a performing ad campaign. Despite their promises and my consistent effort, I ended up with zero sales which is unusual for me, given that I typically generate around $200K a year in income.I lost several thousand dollars and received little to no value in return. Im sharing this so others can make an informed decision before investing with them. In my opinion, their refund promise and advertising are misleading, and I would advise anyone considering them to proceed with extreme caution.
Business Response
Date: 10/30/2025
Thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.

REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">This email serves as our formal response regarding this matter.
Customer Answer
Date: 10/30/2025

Complaint: 24082791

I am rejecting this response. Why did they advertise "no questions asked" warranty if they required me answer dozens of questions to only decline me refund? I shared the one of many fraudulent ads claiming a "no questions asked" warranty and refund based solely on closed dollar volume. These guys are playing a bait and switch marketing that is super unprofessional and I will pursue legal action besides leaving my real experience with the intent of stopping other trusting life agency owners like myself from falling for their bait and switch fraudulent marketing.

Sincerely,

REMOVED
Initial Complaint
Date:09/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 27, 2025, I purchased a lead subscription for $2097.00 from REMOVED. They provide insurance leads to me. I was then required to do training on their system for basic marketing. I paid them money upfront for them to handle my marketing. That is what the $2097.00 was for, not including the Meta ad cost. It was defined as an all-inclusive program with a guaranteed $20,000 AP or your money back. I received an email yesterday stating they couldn't collect a $97 charge. I responded with a 'no,' as I didn't owe that, since I had paid upfront for all my charges. I had already sent an email to the support department explaining that they took my $2000, and I am getting very few, poor leads. I don't feel they are doing their part, and I can't keep paying Meta for ads if they aren't working. I asked for my original $2097 back. The email response was no, I didn't meet their requirements for a refund. I started digging further and found that they have been charging me $97 monthly on my credit card. I was already confused by their response, which suggested that I wasn't meeting their expectations. I pulled up the contract, and sure enough, they had included extra charges that were never discussed up front. The sales pitch is straightforward: you pay $ REMOVED, and we generate leads through ads on REMOVED. No other charges apply unless you decide to use their phone system to make calls, which I declined to do, as I wanted to use my own phone. As I continued to research, I found that there are charges in the system for using their phone system, amounting to $20 per month for 3 months. Why they did that without my consent shows they are not keeping up their end of the agreement. All of this makes our original contract null and void. I am a small business that can't afford to be scammed in this manner. At this point, I am out $ REMOVEDfor a system that doesn't produce, for a company that lies to you, and for charges I wasn't aware were being incurred.
Business Response
Date: 09/29/2025
To Whom It May Concern,
I want to begin by acknowledging the concerns raised regarding REMOVEDBuckleys account. We understand that anytime there is confusion surrounding charges or terms, it can feel frustrating, and we want to assure you that we take these matters very seriously. Our priority is always to act with transparency and fairness while also upholding the terms of the agreements that were reviewed and signed at the time of purchase.

REMOVEDsigned up with us on June 27, 2025, and, as part of the sales process, she was required to review and accept the Terms and Conditions of Service prior to making her system payment.
During her sales call, she was prompted to check off agreement to the terms before payment could be processed.
Without completing that step, the payment would not have been able to move forward.
For clarity and documentation, I have attached a screenshot from her signed sales contract which outlines the support charges that are part of her service package.

We want to be very clear that our company cannot be held liable if a client chooses not to read the Terms and Conditions in detail and instead only checks off the acknowledgment box to proceed with payment.

At the time of purchase, the client always has the choice to decline the terms and not move forward with the payment.
By accepting the terms, REMOVEDacknowledged her understanding of the charges and the structure of the program.
This step is critical because it ensures that every client is given the opportunity to conduct their own due diligence before committing to the platform.

To further safeguard transparency, all clientsincluding Laurareceive a follow-up email containing their sales agreement, which clearly outlines:
The support charges
The Guarantee policy requirements
The All Sales Are Final clause
This ensures every client has a written copy of the terms they agreed to, giving them the chance to review in detail and seek clarification if needed.

O
Although REMOVEDdoes not qualify for a refund under the Guarantee or contract policies, we have offered two supportive paths forward:
Performance Review (PR)
This is designed to help her team gain clarity on performance, receive recommendations, and maximize the effectiveness of the system.
If she does not wish to continue, we are willing to close the account for her.
However, as outlined in her signed agreement, no refund will be issued as all sales are final.

We truly want the best for REMOVEDand her business. It is never our intention for a client to feel misinformed or unsupported. At the same time, we must respect the signed agreements and policies that apply equally to all clients to ensure fairness.

We remain committed to working with REMOVEDto achieve success if she chooses to move forward, and we are happy to assist her in either optimizing her current system or closing the account in alignment with policy.

Sincerely,
REMOVEDstart="3440" data-end="3443"> REMOVEDstart="3462" data-end="3465"> Business Hours: (MF) 9 AM 5 PM CST

Customer Answer
Date: 10/01/2025

Complaint: 23946661

I am rejecting this response because: 1. Yes, I signed it based on the terms informed by your sales REMOVEDresentative twice. He misREMOVEDresented the product by not telling me all the costs involved. Why would I look for more cost when he told me it was the initial $2K plus ad spend? 2. You highlighted that in the first 30 days, I would get check-in Zoom support. Your sales REMOVEDtold me I get one weekly and to use it. When I called to set up the next one, I was told I only get SMS and email support. I was denied support in the contract. 3. REMOVEDclearly charges people without them agreeing. I am being charged $20 for a phone service I declined to add. So, your company ignores verbal statements from the client but doesn't acknowledge them from your sales staff. 4. The $97 in the contract was not checked or agreed upon. There were other options there as well. How would I have known that was the option your company would choose for me? It was never agreed upon; it is listed as an option. I never selected a plan.

Sincerely,

REMOVED
Business Response
Date: 10/17/2025
I want to begin by acknowledging the concerns raised regarding REMOVEDBuckleys account. We understand that whenever there is uncertainty or confusion surrounding service charges or contractual terms, it can lead to frustration. Please know that we take these matters very seriously. Our commitment is to operate with transparency and fairness, while also upholding the legally binding terms that were reviewed, acknowledged, and signed at the time of purchase.

According to our records, REMOVEDenrolled with our company on June 27, 2025. As part of the sales process, all clientsincluding Lauraare required to review and accept the Terms and Conditions of Service before any payment can be processed.
During her sales call, REMOVEDwas presented with the Terms and Conditions and prompted to check the acknowledgment box confirming her agreement prior to completing payment. Without that confirmation, the payment would not have been processed through our system.
For documentation purposes, a screenshot from the signed sales contract has been provided previously and reflects the inclusion of the support charges that are part of her selected service package.

We must clarify that our company cannot be held responsible if a client elects not to read the Terms and Conditions in full before acknowledging and accepting them. Every client is provided the opportunity to review all terms in detail and is free to decline and not move forward with the purchase if they do not wish to agree.
By proceeding with payment, REMOVEDformally acknowledged that she had reviewed and understood the charges, support structure, and program guidelines as presented. This process ensures all clients have the opportunity to perform due diligence before making a financial commitment.

To further support transparency, all clientsincluding Laurareceive a confirmation email immediately after purchase that contains:
A full copy of the Sales Agreement,
Details of the Support Charges,
The Guarantee Policy Requirements, and
The All Sales Are Final Clause.
This ensures that each client retains a written record of their agreement and may review it at any time or request clarification if needed.

Following a complete review of Lauras account, it has been determined that she does not qualify for a refund under the Guarantee policy or contractual terms. The Guarantee requires that clients meet specific milestones and timelines in order to be eligible for refund consideration. Unfortunately, these conditions were not fulfilled in this instance.
However, in the spirit of professionalism and client support, we have presented two paths forward for REMOVED:
1. Performance Review (PR):
A comprehensive review of the account can be scheduled with our specialized team. This review is designed to identify areas of improvement, optimize performance, and help maximize system efficiency.
2. Account REMOVEDstart="3447" data-end="3450"> If REMOVEDdoes not wish to continue, we can proceed with closing her account. This will end future billing and formally conclude her participation. Please note that, as stated in the signed agreement, no refund will be issued, as all sales are final unless Guarantee requirements are met.

Professional Standards and Final Determination
We would also like to address that our team has communicated with REMOVEDmultiple times via email regarding her concerns. Each correspondence was reviewed carefully, and we provided detailed explanations of her options and account status.
While we sincerely regret that her experience did not meet expectations, we must also adhere to the policies and agreements that are uniformly applied to all clients. These policies exist to ensure fairness, consistency, and transparency across every account.
We remain open to working with REMOVEDshould she wish to continue forward. Our team is available to help her maximize her results or close her account in accordance with policy.

This email serves as our formal response regarding the matter of REMOVEDBuckleys account. We appreciate the opportunity to clarify this situation and confirm that all actions taken have been within the boundaries of the signed contract and established business procedures.

We genuinely wish REMOVEDand her business continued success. It is always our goal to maintain professionalism, integrity, and transparency in all interactions, and we remain committed to supporting our clients in achieving their goalswhether that be through optimization or closure.
Warm regards,
REMOVED
Resolutions REMOVEDstart="5121" data-end="5124">Business Hours: Monday Friday | 9 AM 5 PM (CST)
Customer Answer
Date: 10/22/2025

Complaint: 23946661

I acknowledge Lead Elevates response but I reject it. I am unsure why I am having to REMOVEDeat myself. I understand I signed the contract. I also understand that they didn't provide the services outlined or that I requested as defined in the contract. It doesn't matter that they sent me emails trying to settle this outside of BBB. Infact, it was specifically stated in the last email that we could continue communicating here instead. I also rejected the performance review do to the negligence on Lead Elevates part of not upholding the contract and unwillingness to uphold the contract when I requested.
I am rejecting this response because: 1. Yes, I signed it based on the terms informed by your sales REMOVEDresentative twice. He misREMOVEDresented the product by not telling me all the costs involved. Why would I look for more cost when he told me it was the initial $2K plus ad spend? 2. You highlighted that in the first 30 days, I would get check-in Zoom support. Your sales REMOVEDtold me I get one weekly and to use it. When I called to set up the next one, I was told I only get SMS and email support. I was denied support as outlined in the contract. REMOVED, the screenshot provided by the company shows that part of the contract. 3. REMOVEDclearly charges people without them agreeing. I am being charged $20 for a phone service I declined to add. So, your company ignores verbal statements from the client but doesn't acknowledge them from your sales staff? Seems like a double standard to me. 4. The $97 in the contract was not checked or agreed upon. There were other options there as well. How would I have known that was the option your company would choose for me? It was never agreed upon; it is listed as an option. I never selected a plan.
If you continue to ignore my reasons as stated above, I will take further action as outlined in the contract.

Sincerely,

REMOVED
Customer Answer
Date: 10/31/2025
From day one, when I asked them to stop charging me, they have continued. Right now they owe me additional charges of $50.03. They will cancel my program only when I sign a document stating I will have no further claims against the company. Obviously, that wouldn't be in my best interest. I just got charged another $20 after I refused to sign their document.
Business Response
Date: 11/12/2025
thank you for reaching out. We sincerely appreciate the opportunity to clarify the situation regarding this matter.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">Please know that we have only our clients best interests at heart, and our goal has always been to REMOVEDsuccessful, long-term relationships with every client we serve. Our team works diligently to provide the highest level of service and support, and we are committed to maintaining transparency throughout every step of the process.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">In this case, we have communicated with the client multiple times via email in the past , and there was an ongoing exchange of correspondence regarding their concerns. We thoroughly reviewed their account and also evaluated their eligibility under our Money-Back Guarantee policy. Unfortunately, the client did not meet the Guarantees outlined requirements for a refund, as detailed in their signed agreement and our Terms & Conditions.We offered the account closure form to formally close the account as we do with all clients . The client has no claim to a refund of any chnages as we have an ALL SALES ARE FINAL unless you qualifity under the Guarantee policy . Which she failed to meet the qualifications or read the terms of conditions of her legally binding contract.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We are fully committed to fairness and professionalism, and we must also adhere to the legally binding terms of our contracts. These contracts are in place to clearly define both client and company responsibilities, ensuring that all parties understand the guidelines from the outset.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">While we regret that we could not meet the clients expectations in this instance, we do stand by our contractual policies and the decisions made under them. The client is always welcome to contact our Support Team for additional clarification in regards to their previous account with us .
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">We genuinely wish every client success, and it remains our sincere hope that they achieve their goalswhether with us or elsewhere.
REMOVEDstyle="box-sizing: inherit; color: rgb(209, 210, 211); font-family: REMOVED-REMOVED, REMOVED-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(34, 37, 41);">This email serves as our formal response regarding this matter.

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