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Makeup

JayyKFaces

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 12, I arrived at 6:05am, but the door was locked. I texted the provider I was there, but received no response. I called repeatedly at 6:09am, 6:10am, 6:23am, and 6:24amstill no answer. At 6:51am, I sent: I had an appointment with you today at 6:00am for my graduation from UM, but you failed to show up, answer the phone, or respond to my text. Unfortunately, your unprofessionalism has caused a significant emotional toll that cannot be undone. I would like my deposit refunded. Please be advised I will be filing a formal complaint. At 9:34am, the provider responded, admitting fault and apologizing: I genuinely didnt see you on my schedule I am most definitely going to send you your deposit and want to offer you a free service in the near future to make up for this lost time. While I appreciate the apology, I have yet to receive the refund. This experience caused emotional stress on a day meant to be celebratory. I relied on this appointment to prepare for a major life event, and the providers absence left me unprepared, frustrated, and impacted photos that will last forever. A free service does not adequately compensate for the inconvenience or emotional toll caused. I hope this complaint encourages the business to improve and prevent similar issues in the future.

JayyKFaces is NOT a BBB Accredited Business.

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