Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumers beware, this is a business that lacks ethics, professionalism and violates its fiduciary duty. We purchased a vehicle from this dealership with complete coverage, including warranties and gap. Vehicle was irreparably damaged and dealer initially would not and still has not completely refunded pro rata warranties. Furthermore, they sell you a third party gap insurer called TruWarranty who hides behind a contract that violates Florida law. As per regulation, gap is defined as and obligated to bridge the difference between vehicle value and loan value. Not only was the dealership impossible to get in touch with or hear back from but so too was their choice of gap provider. I am still servicing a loan without having a vehicle and am unable to afford another vehicle. Neither does the dealership return calls or emails nor do they employ qualified professionals, up to and including the managers and finance department. Please avoid this dealership at all cost and do your homework when it comes to the counterparties you are forced to accept if you want to protect yourself from unforeseeable adverse circumstances. We will be posting the same for TruWarranty. Thank you

  

  Business Response

  Date: 11/18/2024

  We do not use this company anymore, but we did process a refund that the company warranted. The customer did benefit from previous claims, so a full warranty reimbursement was not applicable. We also offered to trade customer out of vehicle as well.

   

   

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22471425
  
  I am rejecting this response because:

  At no point in time did dealership offer to trade vehicle - that is a point blank lie. Actually, it makes absolutely no sense whatsoever and further validates the fact that this dealership should be avoided at all cost:  the only reason this issue arose is because the vehicle was irreparably damaged and the *** policy sold by the dealership was backed by an low reputation institution which did not stand up to its contractual responsibility. The dealership admits they know longer employ TruWarranty, but that is quite brazen to state that they offered a trade in. Are they insinuating that they would have accepted a damaged vehicle? Yes, the remaining warranties were refunded but it was extremely difficult to achieve as the dealership purposefully ignored my requests for weeks. They were also not forthright in informing me of all of the warranties that were eligible for cancellation. Because the dealership utilized a fraudulent *** counterparty which did not pay what was due, and now that the dealership admits the counterparty was of poor fundamentals (by no longer using them), the responsibility falls on the dealership for reimbursal.  

  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 12/06/2024

  we would love for you to come in and sit down with us

  Customer Answer

  Date: 12/17/2024

  hello i am not satisfied with this response - why would i go back in to a dishonest dealership?

  BBB did not allow me to respond - the correspondence i received from BBB said no reply was needed. 

  Pls advise thank you 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/02/2024 Last Saturday on the 21st I want to buy a new vehicle I went to Chrysler Dodge Jeep ram of Margate. I had a schedule appointment with the sales person and looked at it 2022 Jeep Grand Cherokee. It was raining that day. After I purchase the jeep I was driving home and 15 minutes later I notice theres a chip in the windshield. I called the sales person and they got back to me and they told me that they were arrange someone to fix the windshield. On the 25th the front bumper fell off. After discussing this with many different managers they told me on Thursday that I could bring it in on October 2 to get everything fixed. but they end up calling me on the 27th Friday and told me that they would not work on the car. So the bottom line they got $26,000 plus my old car. I will be 70 in a few weeks and was planning on retiring and driving up to ****** to see my daughter well looks like Im stuck here now. Behind that front bumper look like it got hit pretty hard Per the service manager. Wonder if the airbag still works thats why Im a little worried about driving even to go to the store to get milk.

  

  Business Response

  Date: 12/06/2024

  we would love for you to come in and sit down with us

  

  Business Response

  Date: 01/02/2025

  we would love for you to come in and sit down with us

   

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22398362
  
  I am rejecting this response because:
  No information has been provided as to whom am I supposed to talk to. I have met many times since this happened and they send someone different every time to talk to me, usually its just another salesman and the first thing they asked me do I want to upgrade. 
  The right thing to do is fix the vehicle.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/13/2025

  I i would be more than happy to it down and go over this again

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22398362
  
  I am rejecting this response because:
  I did not understand the response just didnt make sense
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/28/2025

  Mr ******* thats  alot to unpack. We would like you to bring the vehicle up here and see what we can do.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22398362
  
  I am rejecting this response because: I have been there many times and have talked to many **** of the dealership. Please provide a name of a contact hopefully a general manager, the day and time for the repairs to be done. Then I will be more than happy to drop the car off then for the repairs to be made To its original condition.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2025

  Hello sir,

  Our records show you ** ****** in our ****************** has been reaching out to you to bring in for inspection. Have you decided on a good time to bring yet sir?

  Thank you

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  Ill be more than happy to meet Mr ****** and bring the vehicle in on February 14 which is a Friday or anytime in the morning on Monday which would be 17 of ************************************ would prefer another day, that would be possible, but I would have to check my schedule 

  I would need at least a day notice so I can load the bumper into the back of the vehicle.

  I have reviewed the response made by the business in reference to complaint ID ********.

  Only when the work is done correctly I will be satisfied
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 02/13/2025

  I see that the complaint has been close I dont understand because the corrections havent been made yet to the vehicle 

  **** Osborn 

  Customer Answer

  Date: 02/13/2025

  I dont know if you got my message this morning but how could some be resolved when its not fixed yet if you read my comment I approve the meeting not to resolve this yet.

  Case number 22398362

   

  Thank you **** ******

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called prior to review services requested price on September 14th and brought my vehicle in for service. I asked for a multi-point inspection that included the link that reviews virtually with the mechanic. I did not receive that. For experience because they said they were clean my vehicle and my brand new tires were completely dirty with white material all over it and my rooms which looks like they were all scuffed up. Ask for the cleaned even though it should have been done beforehand. They did not go over any issues or problems with my vehicle and just put that my battery was low and steering concern. When I asked ***** the service advisor more questions about that she didn't really know anything. If they would have done the video multi point inspection as advertised and requested an understanding would have been Drove my car to work and it felt wobbly and not right so I took it back to the dealership on the 16th. They discovered that the tires were not assembled ************* service advisor they suggested doing diagnostic for the steering concern. I left the vehicle there on September 16th. Had little to no communication with **** the advisor. He then said that my vehicle had just missed the warranty at ****** and that I would need a complete replacement of the rack and pinion and a new alignment. I informed him that I have an extended warranty and ask them to start the claim and provided them all the information on the 18th. He never contacted them never reached out to them every day I reached out to him is supervisor anyone that would answer the phone at the facility trying to figure out what was going on with my vehicle because at that point I had no transportation from the 16th until the end of my experience there when I spoke with the supervisor he said this is his fourth day there He's putting out fires there's nothing he can do I need to just put the pass in the past. 9/25I then took my Jeep to another diagnostic dealership And they found no concern

  

  Business Response

  Date: 10/22/2024

  Ms. ******* did come in during a transitional time in our service department.  It did that longer than it should of.  Trying to recertify the situation, the new service director worked on fixing her issue.  He did get the approval under the warranty company.  When she came in she denied any work being done and took her vehicle.  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 ************* and traded in our 2022 ******* GV70 and the ******* still has not been paid off yet and we got a message stating our next payment is coming up and we should not have to pay for a car we no longer own. We had to already pay one extra payment at the time of purchase so we would not get hit on our credit but have had nothing but issues with this dealership. We have been trying for over a week now to contact the dealership with no phone calls back. We are not sure why it is now a month later and the car we traded in yet has to be paid off.

  

  Business Response

  Date: 08/26/2024

  i apologize and i will look into this matter asap.

  please feel free to reach out but we will address this concern right now

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle April 2024. I was provided a temporary tag driving off the property. After 30 days I had not received my permanent tag and called the office. They mailed me another temporary tag. The 30 days has passed for that tag. I have called and sent text messages to my salesman ******. And he has stopped taking my calls. I have sent emails to the woman in charge of tags. Her name is ***** **** Bernac. She has stopped responding to my emails & calls. I have left multiple voicemails on sale supervisors, management to no response. I need my tag or I need them to release my vehicle so that I can get a tag locally.

  

  Business Response

  Date: 09/06/2024

  I BELIEVE THE CUSTOMER IS HAPPY NOW AND REMOVING HER COMPLAINT

  

  Business Response

  Date: 09/06/2024

  This was filed in July.  ****************** had some issues with the previous staff here.  When the **** ****,  was made aware of her issue he worked on a resolution immediately. He put her in a loaner vehicle until we could get her tag processed. The tag is now done, in her name.  She is back in her vehicle and the issue has been resolved.  **** gave ****************** his direct line and let her know if she ever needs anything in the future he will assist.    

  

  Business Response

  Date: 09/06/2024

  This was filed in July.  ****************** had some issues with the previous staff here.  When the **** ****,  was made aware of her issue he worked on a resolution immediately. He put her in a loaner vehicle until we could get her tag processed. The tag is now done, in her name.  She is back in her vehicle and the issue has been resolved.  **** gave ****************** his direct line and let her know if she ever needs anything in the future he will assist.

  I BELIEVE THE CUSTOMER IS HAPPY NOW AND REMOVING HER COMPLAINT

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a pre-owned 2021 Dodge Ram on 5/30/2022 at Arrigo Chrysler Dodge Jeep Ram of Margate, **. Since then, it has been nothing but issues. The vehicle has presented a very dangerous issue with the engine and power train that stalls the engine and we have to pull over (many times with our kids in the car on a busy highway) to restart the car. We have brought it in multiple times as you can see from the service report, and each time we are told it's been fixed (and it's always a different cause).This last time we dropped off the car was on 6/20/24. We were always told that they need 48 hours to diagnose the issue. An entire 6 days later, after my husband and I called multiple times, advisor ******************* finally called us back and said he was going to check on it. He calls back and says they have diagnosed the problem and are taking apart the engine. Mind you, he said it would take another couple of days for a rental car to be available since they had none in the lot. An entire almost 2 WEEKS of them having our car and providing no rental car is unacceptable.**** finally called us today 7/02/24 saying that the car is ready.... BUT there is a radiator leak that's not covered by warranty and it would be $1200 for repair. There was no radiator leak when we dropped off the car and we can prove it easily. The car sends email reports every time a light comes on or an issue is detected. The only issue reported was the same power train/engine issue which they claimed to have FINALLY fixed this time. Second issue I have with that is that it took them 2 weeks, taking apart and putting the engine back together to see a leak? That conveniently is not covered by warranty?They are still in possession of my vehicle and we will not accept it back without both the engine issues we reported AND the radiator leak that was not there previously (and we can prove it) are fixed. Every part they touched would also need to be documented and warranted, since we clearly cannot trust them.

  Customer Answer

  Date: 07/06/2024

  We have finally received our car back after 16 days. Our advisor **** did his best to resolve this issue for us, and he was able to get the repair entirely covered by warranty. It was an incredibly frustrating experience, but we recognize that **** did the best he could while always being respectful and understanding. I hope Arrigo gives him the recognition he deserves because it would be 10x worse had we gone through his with an advisor that was not as helpful as he was. 
  As of now, they have completed the repair and we have picked up the car. The complaint can be resolved.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret to inform you that my experience with Arrigo Margate's service center has been profoundly disappointing and frustrating. Over the past several months, I have encountered a series of unresolved issues with my vehicle that have severely impacted its functionality and my confidence in your service department.Firstly, the ongoing problems with the U-Connect system have persisted without a satisfactory resolution. Despite multiple attempts to address these issues, the system continues to malfunction, necessitating frequent returns. Additionally, during a previous service visit, my vehicle's dashboard was damaged by your service department. It was distressing to discover this damage, and even more concerning was the initial attempt to downplay the incident. As a result, the entire dashboard required replacement, which was a significant inconvenience.I have had repeated issues with the trim becoming discolored, a known problem with Dodge Durango models. While I understand this issue, the replacement trim was not installed correctly during the service, necessitating yet another visit for correction.Another instance involved a problem with the ** vents, where the positioning mechanism failed to function correctly after a supposed repair attempt. Moreover, cables and lights were left hanging under the dashboard, indicating a lack of attention to detail and care during the service process.Compounding these issues is the consistent problem of parts being back-ordered, which has further delayed the resolution of these critical issues with my vehicle. It is unacceptable that my vehicle remains in disrepair. The lack of continuity in communication and service only adds to the frustration and impedes the timely resolution of ongoing issues with my vehicle. At this point, I am deeply dissatisfied and disheartened by the level of service I have received. My primary concern is having my vehicle restored to full functionality without further delay.

  

  Business Response

  Date: 08/22/2024

  we feel like this is not an accurate depiction of the circumstances. However i would love for her to bring it back in so we can look at it.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VERY DISAPPOINTED!!!A friend recommended me to go to Arrigo. I went and the service was amazing.I trade my truck and leased a Ram. I Signed all the contract and was told to wait for the truck because it was getting cleaned. I waited about 5 hours and I was told the truck needed to stay because they had found an engine problem. After a week waiting from the dealer I went there personally to find out what was going on since nobody was calling me back.I end up financing another truck a 2021 Laramie with 38k miles. ****** signing the contract I mention on the test drive that the truck had a humming noise and a clank when accelerating. And some other thing that needed to be fixed. Sales promised me that all the things were going to be fixed. To take the truck back to them. After a week I took it back, since then I have taken the truck around 8 times for the same issues, the truck stayed a week every time I took it and between sales and service were throwing the ball to each other, and the truck was not fixed.It was a certified pre owned truck- well it was not inspected or else it wouldve never had those problems- I found out the previous owner had the same problems and I guess thats why he trade it in.( ******* last name)The GM I spoke to left the dealer- the service director I spoke to also left the dealer.The new GM never called me back or responded to my emails.The new service manager said I purchased the truck and Im stuck with it. (Not exact words) but thats what i understood from service. If you buy a certified car or truck make sure its really inspected and if they promise they will fix it dont believe them. Their word means nothing.Now I will seek legal actions, I will contact the Better Business Bureau, or state's *************************** or even the Attorney General's office.Lets see what they say.. I have messages from sales where they stated all items were going to be taken care of, and they didnt kept their word..

  

  Business Response

  Date: 06/05/2024

  Hi,

  I am the new GM and have only been here 90 days. I will do more research but in the state of ******* everything is sold "AA IS" unless 

  the truck was purchased still under factory warranty. Arrigo Margate always recommend purchasing an extended warranty, which is provided in the business office on every purchase.

  In the service records it looks like the customer did have a problem when he purchased the Truck in 06/23/2023 almost 1 year ago. I have not heard about any issues

  in the 90 days I have been here. We always try to help the customers. *********************************************, we wrote off about 3k in diagnostic work.

  When he brought the truck back for the second time, we replaced the rear axle alone was $7k but was covered by factory powertrain warranty, new battery, and taillight. The customer was not charged for this. 

  The 3rd time the customer came back, he complained about a clunking noise, but again unable to duplicate noise. We as dealers always make money when we can fix something wrong

  that is under warranty. So, were always on the customers side because we both make out well. Unfortunately, a lot of the Ram Trucks have had some issues. We always try to do what we can but the manufactures

  determine if they're going to fix the truck that is no longer under factory warranty not the dealer. This intermittent issue could not be duplicated by the mechanic, so we closed the ticket. 

  Thanks,

  Gm

  *********************

   

   

  

  Business Response

  Date: 06/06/2024

  
  

  Hi,

  I am the new GM and have only been here 90 days. I will do more research but in the state of ******* everything is sold "AA IS" unless 

  the truck was purchased still under factory warranty. Arrigo Margate always recommend purchasing an extended warranty, which is provided in the business office on every purchase.

  In the service records it looks like the customer did have a problem when he purchased the Truck in 06/23/2023 almost 1 year ago. I have not heard about any issues

  in the 90 days I have been here. We always try to help the customers. *********************************************, we wrote off about 3k in diagnostic work.

  When he brought the truck back for the second time, we replaced the rear axle alone was $7k but was covered by factory powertrain warranty, new battery, and taillight. The customer was not charged for this. 

  The 3rd time the customer came back, he complained about a clunking noise, but again unable to duplicate noise. We as dealers always make money when we can fix something wrong

  that is under warranty. So, were always on the customers side because we both make out well. Unfortunately, a lot of the Ram Trucks have had some issues. We always try to do what we can but the manufactures

  determine if they're going to fix the truck that is no longer under factory warranty not the dealer. This intermittent issue could not be duplicated by the mechanic, so we closed the ticket. 

  Thanks,

  Gm

  *********************

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21804077
  
  I am rejecting this response because:

  I know your the new ** I already mentioned it on my previous message.

  Please read the full message I mentioned that the ** and service  director are new employees.

  If you havent pulled record on service I have attached the last receipt, the information is there to make it easy for you. Ask your employees and your mechanics about how many times they have test drive the truck with me and every time its a different mechanic because they all quit their job. Every time I take the truck stays a week and nothing gets done to it. If parts have been replaced its because they found a problem (Right) I dont think they change parts just because they want it. They supposedly replaced the differential, Im sure because they knew it had a clunk and humming noise. But the problem was not resolved, they keep telling me to come back again and again.

  Again, I have text messages between me and sales also service where they state that everything will be fixed. Im not a child, Im a grown men that knows how to keep its word and promises, but the Arrigo dealer doesnt thats why I recorded conversations and text messages in case this was going to happen. Also, if the truck was supposedly certified as pre owned, it shouldve had not had those problems.

  for example the radio and cluster with condensation- they didnt see that? The previous owner had mention it.

  the tail Light you mentioned, also they didnt notice it had water inside? Thats why it got replaced. 
  ****** is the last name of the previous owner and he had the same problem with the truck. 
  All Im asking is to fix the humming noise and the clunk noise it has. Ask your sales manager he knew about it. When I test drove the truck I me mention it to him. Get all the information from them, this is my second truck because the first one also stayed there a week and couldnt get fixed. I didnt get to take it home. Also certified truck supposedly

  Let me me know  if your going to fix my truck or no? So I can go to the next step. 
  I dont want to be back and forth with Arrigo dealer for another year.

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/06/2024

  Please inform the dealer GM that I apologize if I in any way sounded disrespectful. Not my intentions.

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased Mopar spark plugs from the Arrigo dealership in Margate. I bought the same part prior, and I was never told I had to get a warranty on the spark plug because it's defective and not working correctly. Now, I am told I have to let you guys service my vehicle to see where the problem is. I Should not have to go through this once a part is defective. All I want is my refund

  

  Business Response

  Date: 06/10/2024

  Unfortunately,

   

  Spark plugs are covered by any warranties. Just like brakes, tires, or belts.

  They are considerate to be a wearable. 

   

  Sorry,

   

  *********************

   

   

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck for my business in 2022, and the financial manager convinced me to buy the *** service for that truck and I was told by him that the best way to do it was doing everything under my personal name not including my company mentioning that hes son was doing the same thing and I wouldnt have any problem. My truck got involved in an accident, with a total loss, and now I have to pay the over $15.000 to the financial company because my *** insurance will not cover the difference, and I want the dealer to be responsible for the debt, since they know from the first step of buying my truck that was for my business because the truck was ordered and specially manufactured for my company needs.

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience. 

  

  Business Response

  Date: 05/22/2024

  Customer titled car in his personal name and not the business.

  Customer told warranty company he used the car for business purposes and now warranty company not covering claim.

  Here is a copy of the policy in his personal name. 

  Not much we can do on this one.

  Sorry for the inconvenience.
  

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21742223
  
  I am rejecting this response because:

  My truck was ordered with additional equipment to pull a big trailer for business purposes, and they knew since beginning. I was convinced by the finance manager to do this way, and all this is not about inconvenience is about been lied. 
  
  Sincerely,
  
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