Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Certified used 2021 jeep gladiator in April, two months latter the car is in the shop with $8000 in repairs. they use the extended warranty and I did pay from the $8000 , $1700.if you buy a certified used car how is possible that the car has all this issues. they toke over a months to fix it . after they finish the car two weeks latter the cooling system broke, they fix it. toke the car out of the dealer and 1 mile out of the dealership the engine light start flashing showing a misfire in cylinder 3 , this issue is from the first time problem , ither never was fix or the car broke again .toke the car back an the mechanic deled the code and said that everything was ok. drive the car again and the check engine light came on again. this is a fraudulent behavior from this people.they sale certified cars by inspection witch is not truth, they sale you the extended warranty and milk the warranty . I'm still with the car in the shop . don't buy from this people!!!

  

  Business Response

  Date: 07/08/2025

  To whom it may concern,

  the job was finished and vehicle picked up back in June. Thank you 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23526560
  
  I am rejecting this response because:
  
  Sincerely,
    The car is back in the shop redoing half of the engine 
  ****** ******

  

  Business Response

  Date: 07/15/2025

  To whom it may concern.

  We understand why the response was rejected. The vehicle came back to the shop. Unfortunately, it is need of some key parts to resolve this issue and those parts are on back order. We are unable to even order aftermarket parts if we could becuase they aren't available either. We are working the problem to the best of out ability. We have provided the customer with a brand new loaner vehicle while we resolve the issue to the best of our ability.

  Thank you.

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently purchased a vehicle from this dealership (Arrigo Margate). After using the vehicle for less than a month, I decided I did not like it. I am selling the vehicle and need to cancel all the additional warranties I purchased on it. I have tried contacting Arrigo several times and not getting a response from the Finance Managers. I contacted the Sales *** and he said he would have them contact me.. Still nothing.I sent an email message from their website the ** several days ago and still nothing. I thought this was a good dealership, but has turned out to be one of the worst ones I have ever dealt with. I deal with **** and purchase a new vehicle apx. every year and was thinking of purchasing a different one from them, until this happened.ALL I want is to cancel my warranties, so I can sell the vehicle.

  

  Business Response

  Date: 07/08/2025

  To whom it may concern,

  Please excuse our delay as we have been short staffed and back logged. We looked up your purchase and see the warranty you purchased $4,636.00

  We can help with this. We will have **** Bastia, the Finance Director, get this handled. he should be reaching out within the next 24 hours to process. Just in case, his email is ******************************************************************************

  Thank you 

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2025, I visited Margate Chrysler Jeep Dodge Ram in *************, ** to trade in a defective 2023 Jeep Compass. I was very clear with the sales *** that the new vehicle must be of equal value and the financing must remain with ***********. I was misled my financing was switched to ******************** without disclosure or consent, I was not shown the Carfax or accident history, and the trade-in valuation was arbitrarily set at $14,000 for a car I had purchased less than 6 weeks prior for $28,161.60. The dealership also never reviewed the Buyers Agreement with me, nor explained the financial disc***ancy. I am requesting a reimbursement of $12,000 to resolve this matter. I sent a demand letter and have not received a response.

  

  Business Response

  Date: 05/06/2025

  To Whom It May Concern:
  We have conducted a thorough search for the demand letter the customer referenced but have been unable to locate it in our records.
  Regarding the customers complaint, the Retail Sales Contract identifies the name of the lending institution near the signature line.
  With respect to the Carfax report, we provide access to the vehicle history report on our website and all third-party listing platforms. It is readily available for every customer to review prior to purchase.
  Additionally, both the Retail Sales Contract and the Retail Buyers Order, which were signed by the customer, disclose the trade-in allowance of $14,000.
  At this time, following a comprehensive review of all internal documentation, our compliance team has not identified any irregularities.

  Thank you 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23266082
  
  I am rejecting this response because:

  Thank you for your message regarding my complaint (ID ********* against Margate Chrysler Dodge Jeep Ram.
  I have reviewed the dealership's response and must express that I am not satisfied with it. Their reply fails to directly address or take accountability for the multiple, serious concerns I raised in my original complaint and formal demand letter specifically, misrepresentation of financing terms, failure to disclose prior vehicle damage, deceptive valuation of my trade-in, and the repeated mechanical failure of the vehicle I was forced to trade in due to safety concerns.

  
  Instead of offering any genuine attempt at resolution or restitution, the dealerships response was dismissive and evasive. It neither acknowledges the fraudulent nature of the transaction nor proposes any remedy. This lack of transparency and accountability is unacceptable.

  
  As detailed in my formal complaint and demand letter (a signed receipt of which I received from ****), I am seeking a reimbursement of $12,000 to account for the deceptive trade and financial damages incurred. This is a fair request given the dealership's actions, which may be in violation of multiple consumer protection laws including:
  The Florida Deceptive and Unfair Trade Practices Act (FDUTPA)
  Auto fraud and misrepresentation statutes
  Federal Truth in Lending Act (Regulation Z)

  Furthermore, I have been not been able to get in contact them regarding my license plates which were supposed to be shipped to my house. I have called countless times and texted the sales manager and have not recieved a repsonse. I now have an expired temporary license plate and am running the risk of getting pulled over and ticketed everyday I get in my car. 

  
  I respectfully request that the BBB keep this complaint open and continue to mediate until a just resolution is reached. If the dealership fails to act in good faith, I am fully prepared to escalate this matter through additional legal actions. I have attached the damand letter that was mailed to them, as well as the signed **** reciept from the dealership, and a picture of my expired temporary plates. 

  
  I remain open to a reasonable solution but cannot accept a response that disregards both the facts and the financial hardship this situation has caused me.

  
  Thank you for your continued assistance in helping me seek a fair and appropriate resolution.
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 05/14/2025

  To whom it may concern,

  Our repsonse to the consumer's rejection is that we stand by our original response. There is nothing left to do at this point in time. All legal and internal documents were reviewed by our compliance team and everything is in order as it should be.

  Thank you.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23266082
  
  I am rejecting this response because:

  Response to Dealership Rejection
  To Whom It May Concern,

  
  I am writing in direct response to Margate Jeep Chrysler Dodge Rams recent reply stating:
  There is nothing left to do at this point in time. All legal and internal documents were reviewed by our compliance team and everything is in order as it should be.
  This response is wholly unacceptable and fails to address the key issues of misrepresentation, financial misconduct, and negligence outlined in my original complaint. The dealerships statement is dismissive and does not provide any meaningful explanation or resolution.
  Let me reiterate the core concerns that remain unresolved:

  
   - Failure to Repair a Faulty Vehicle: While Margate did not originally sell me the 2023 Jeep Compass, it was brought to their service department multiple times after being deemed unsafe to drive due to repeated stalling, failure to start, and shutting off while driving including on a highway. Despite numerous service visits, the issue was never resolved. *** had to be called four separate times for jumps and tows. This vehicle posed a serious safety risk.
  
  
   - Deceptive Trade-In Process: I was advised to trade in the faulty vehicle and was misled into what was presented as a fair swap with no major changes to my financing. However, I was instead:
  
  
   - Traded into a 2022 Compass (an older vehicle) that had been in a previous accident not disclosed to me,
  
  
   - Given no access to the Carfax or accident history at the time of purchase,
  
  
   - Charged over $23,000 for a vehicle of lesser value,
  
  
   - And transitioned to a new financing arrangement under materially different terms.
  
  
   - Failure to Deliver Permanent License Plates: I have still not received permanent tags, and my temporary tag is now expired, putting me at risk of being ticketed or pulled over. Despite numerous follow-ups, including text messages to the sales associate, I have been ignored.
  
  
   - Financial and Insurance Impact: Due to the lack of disclosure about the vehicle's accident history, my insurance premiums increased, and I am now stuck with an inflated loan amount that was obtained under false and misleading pretenses.
  
  
  Margate Jeeps response completely fails to acknowledge or address these serious concerns. An internal compliance review does not absolve a business from its obligations under consumer protection, auto fraud, and truth-in-lending laws. The repeated negligence, lack of transparency, and refusal to engage in a good-faith resolution is both irresponsible and unethical.
  I have prepared to escalate this complaint to Stellantis and whoever else I need to. 
  I remain willing to resolve this amicably, but I will not accept a generic dismissal from a dealership that has repeatedly failed to act in accordance with legal and ethical standards.

  
  Sincerely,
  ******** *********
  
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the misleading sales practices and poor customer service I experienced at *********************************************. On March 21, I visited the dealership to purchase a vehicle I had seen online after speaking with salesman *******. Upon arrival, ******* was unavailable, so I was assisted by ******* ********. However, the specific Ram 1500 I intended to purchase had just been sold.Seeking an alternative, I emphasized my need for a truck with a towing capacity of at least ****** lbs. ******* assured me that a 2021 ***** Silverado 1500 Custom met this requirement with a 13,000-lb towing capacity. Based on his representation, I left a $1,000 deposit to hold the vehicle until my financing could be processed. That evening, I researched the truck and discovered its actual towing capacity was under ****** lbs.I immediately contacted *******, who checked with his service manager and reaffirmed the incorrect towing capacity. My skepticism led me to request a signed confirmation from management, which went unanswered. Eventually, ******* admitted the truck did not meet my requirements, and I requested a refund. He assured me he would coordinate with Finance Manager ***** *********.Despite multiple follow-ups, I was told I had to visit the dealership in person for the refund. On March 29, I arrived at 1:10 PM and was made to wait over two hours. When I escalated the issue to manager ******, he dismissively told me that finance was busy and that I would have to return another day. As I was leaving, he finally offered to send a refund request ****** option that should have been provided from the beginning.I am highly disappointed by this experience and urge the dealership to address these misleading practices and improve customer service. Please contact me promptly to confirm the resolution.

  

  Business Response

  Date: 05/27/2025

  To whom it may concern,

  Last we had heard directly from the customer was per the text messages on the screenshot attached. We did not receive back the form filled out by the customer for a refund, which we gladly would handle. The last text messages stated he was disputing the $1,000.00 with his credit card holder. And we had no issue with this. 

  Thank you 

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23138654
  
  I am rejecting this response because:

  Why did the dealership insist that I had to be there in person to process my refund, when its obvious there was another option? I was told I needed to come to the dealership to complete the refund, which caused me to spend almost half a day driving to and waiting there. Yet, after waiting for hours, the refund still wasnt processed while I was in person.
  The option to fill out the refund form was only offered to me as I was in my car about to leave. When I asked why this option wasnt presented before I drove all the way there and wasted so much time, I received no response.
  Because of the delay and lack of clear communication, I had already contacted my bank and started a dispute before leaving the dealership. Im frustrated that the dealerships insistence on an in-person visit and poor communication caused me unnecessary inconvenience and forced me to take this step.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to take our car to be service for diagnosis. They informed us that a part would be needed we verbally confirmed we called back that same day within an hour or so spoke to an employee to cancel it we also sent a text which I have and ********* there from service responded with ok in acknowledgment. We went to pick up our car the next day and they informed us we will need to pay for the part because it was non cancellable which at no time was it made aware to us that it wouldnt be able to be cancel and when we texted no one said it was a problem now our car is being unlawfully held until we pay for this part. We do not want this part no one got written confirmation no one inform of this part being unlike any other and cant be returned not even within a few hours after been agreed on. This is a work vehicle we need it released and paying for this is unjust.

  

  Business Response

  Date: 03/06/2025

  Customer communicated with the Fixed Operations Director, ** ******. Parts is going to be returned and customer will receive refund.

  Thank you 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to escalate my ongoing concerns regarding my vehicle, which has been experiencing persistent issues since day one. I previously submitted a complaint regarding these matters, but I am now facing additional issues that need immediate attention. It also appears that ownership has changed from Arrigo Dodge, and I am unsure where to direct this issue now that it is no longer under Arrigo Dodge of Margate. If this complaint needs to be redirected, I kindly ask that you forward it to the appropriate ******** recap, my vehicle has visited the service center multiple times, only to leave with additional problems. The issues are as follows:UConnect: Despite multiple service visits, the UConnect system continues to malfunction with no ************* Vents: Following repairs, the vents still do not function properly. Additionally, the dashboard was damaged during these repairs and had to be addressed by the service center.Headlights: The headlights stopped working and required replacement. However, after the repair, the rivets were not replaced, and the bumper is now improperly aligned.Vehicle Trim: The trim around the vehicle has become discolored and had to be replaced.All of these issues have occurred before the vehicle reached ****** miles, and I am deeply dissatisfied with both the vehicle and the service center's handling of these matters. I was unable to locate my original complaint, which is why I am submitting a new one.I expect my vehicle to be fully repaired and restored to the condition it should have been in after each prior visit. Attached, you will find a detailed printout from the service center outlining all previous visits and repairs.I trust this matter will be addressed with the urgency it deserves, and I look forward to your prompt response and resolution of the ongoing issues.

  

  Business Response

  Date: 01/28/2025

  We are very sorry that you are having these issues. Can you call me directly and schedule a time we can relook at your vehicle?

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22810886
  
  I am formally rejecting this response, as merely requesting that I bring the vehicle in for inspection has not resolved the persistent issues. I have provided documentation outlining the numerous times my vehicle has been brought in for service during my ownership.
  
  It is imperative that every issuedating back to the beginningis fully and permanently resolved. Additionally, I expect a comparable loaner vehicle to be provided while these recurring problems are properly addressed. These repairs should have been successfully completed on the first visit.
  
  I should not have to go through multiple channels to receive a proper response. Please confirm that a loaner vehicle will be available upon drop-off. I have already lost significant time and work due to repeated service visits, and this matter must be handled promptly and efficiently.
  
  I look forward to your immediate confirmation.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/12/2025

  Hello ma'am,

  The Margate facility has been under new Management. The New Management is not familair with the issues you have been dealing with. Please feel free to reach out to our Fixed Operations Director, ** ****** and he can invite you in for the inspection you are requesting. And we should be able to provide you with a loaner vehicle as well.

  Thank you

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new vehicle from Margate Chrysler Dodge in Margate, *******. One of my conditions for accepting the purchase of the new vehicle was that the sales manager, **** *******, promised (IN WRITING) to make the first payment of the vehicle plus accrued interest and late fees. **** ******* waited too long to make the first payment which was initially due on December 15, 2024. I then had to move the date of the first payment back to December 28, 2024. I took delivery of the vehicle on December 30th, 2024. I asked him when I came in to make the payment and provide me a receipt right at that time. He LIED to me and said he had nothing he could give me or any receipt. He then said he would send it out. I came back to the dealership after confirming with the finance company/bank, (over multiple phone calls and over several days) that the payment was still not received. I now owe accrued interest of over $9 a day, plus the initial payment, plus the late fees. I went into the dealership on Friday, January 3, 2025 and **** ******* got extremely defensive, and yelled at me. **** ******* told me that the payment was sent out. When I asked for specificity on HOW he sent it, he gave me no details and went back into his office and I got completely ignored. No tracking number provided or any details. **** ******* does NOT conduct himself in a professional manner and disrespected **** have written proof of promise to pay on two different sales documents. I also have a copy of an e-faxed check image and multiple emails from him and his sales co-workes. That shows a copy of a check, but no actual proof it was sent out. As of today, January 9, 2025, I have called the bank 2-3 times a day, but STILL no proof of delivery or that there was a check paid and processed by the bank. **** ******* will be held accountable for his actions. I will pursue this further with regulatory authorities, including the ********************************* until this is rectified.

  

  Business Response

  Date: 01/13/2025

  This was not the case, You were very difficult and wouldn't provide us with the information we needed to solve this. Every step of the way you made this difficult and threatened us. We have fulfilled all of our obligations

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22789826
  
  I am rejecting this response because:
  
  The person who responded to this was NOT even present when all of this transpired. She is a complete and total LIAR. She cannot substantiate any details because she was physically NOT even present. Instead of taking responsibility and owning up to their mistakes, AND offering an apology, the respondents are using the classic deflection, deny and blaming me since I was victimized by these criminals. These people are gaslighting the entire experience I had and repairing things around in their favor. My physical documents and evidence support otheriwise and a court subpoena would shut these people up once and for all. 
  Sincerely,
  
  ***** Axe

  

  Business Response

  Date: 01/28/2025

  These allegations are very serious, with that said we would welcome a meeting to address these concerns

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22789826
  
  I am rejecting this response because:
  

  The way in which the language was written by the anonymous respondent (most likely **** *******), cannot distinguish the truth from lies. So I will address the truth and then the lies: I will keep pursuing this (INCLUDING A COURT ORDERED SUBPOENA AND CONSENT ORDER) of **** ********* business records and practices). Litigation possibly to follow for his libel and slander of my character and outright misrepresentation and lies. I will be implicitly clear: I went above and beyond to get this vehicle and its payments expedited in the most efficient manner as I had control over. **** ******* LIED about me being unhelpful. It was **** ******* and his own incompetent character, whom is SOLELY RESPONSIBLE for the negligence that caused me a month and a half of unnecessary and an unreasonably long waiting time for parts to come in due to his manipulation of facts, dates and stalled tactics which ultimately cost me time and money. So, a lawsuit may be justifiable now to collect damages based on his ineptitude and reckless behavior.

  I was treated with the utmost disrespect and his over emphasis on meeting his quota showed his true character which was PURE GREED. As soon as he got funded for the financing on my newly titled vehicle, he developed a case of "convenient amnesia" and treated me like I didn't exist. No follow up phone calls, no texts, no care at all for his customer. I hope **** ******* is FIRED for what he did. I hope to facilitate his unemployment and will contact all the people who were responsible in hiring such an awful choice and pathetic excuse for a "general manager". Hopefully his days as a used car salesman/employee of this dealership are numbered and he will be let go. 

  ***** Axe

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-26-24, I had a free ************ change because I purchased my vehicle from Arrigo. Unbeknownst to me, the oil filter housing was broken by Arrigo's service technician which caused an oil leak that put my engine at great risk. On 11-7-24, I noticed a sizeable puddle of oil on the pavement under my vehicle and oil dripping from the under carriage. I immediately checked my oil level and was shocked to see that there was no oil at all on the dipstick. On 11-11-24, I took my vehicle to ****** of ********* to have this massive leak diagnosed and repaired. They found that the oil leak was caused by a cracked oil filter housing. They informed me that this is not a wear item and not something which is susceptible to breaking under normal use of the vehicle and it was most likely broken by the last person that changed the oil and filter. They also told me that it had probably been leaking slowly since the oil change was done and got worse with the vibration of driving around for over 2 weeks. On 11-19-24, I emailed Arrigo's Service Director, ***** ****** about this. On 11-20-24 ***** called and said he could not reimburse me because I should have had the car towed to Arrigo and they could've inspected it. He can't take the word of another dealer. I explained that I wasn't able to have my vehicle taken to them because this was an emergency since I am my disabled mother's only caregiver and also have a fulltime job. On 11-24-24 I emailed the General Manager using the "Talk to the General Manager" link on Arrigo's website and never heard from him. On 11-25-24 I had an online chat with ********. She wouldn't give me the General Manager's email address but said a manager would follow up with me. No manager contacted me. On 11-26-24 I was texted by ***** **** in Sales. She wouldn't give me the email address either and said a sales consultant would follow up with me. Still, no one has contacted me. I am seeking reimbursement for the unexpected repair costs I have incurred.

  

  Business Response

  Date: 12/06/2024

  We would love for you to bring the vehicle back in so we could take a look at it.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22642205
  
  I am rejecting this response because: 

  It would cause me undue hardship to drive all the way to Arrigo, wait for who knows how long for an inspection and drive back home. All, with no guarantee that I will be reimbursed. It would take a few days of planning and coordinating schedules with my job, medical professionals and Arrigo. As I have previously stated, I am the only caregiver to my elderly, disabled mother. I would have to find a home nurse to stay with her while I'm gone and that would cost me at least $200. I also have a fulltime job which further complicates things. It is roughly 25 miles from my home to Arrigo and only 1 mile to ****** of Hollywood. That is why I took my vehicle there instead of going back to Arrigo in the first place. I don't understand why the vehicle needs to be inspected. The cracked oil filter housing has already been replaced and there is nothing to look at. That is why I had ****** of Hollywood provide me with a picture of the undercarriage that shows the leaking oil prior to the repair, which I attached to my complaint. I am also very distrustful of letting your service department touch my vehicle. But since I am an honest man and have nothing to hide, I wouldn't be opposed to having one of your technicians come to my home or place of employment and inspecting it there. If this isn't feasible, I am open to other options.

  Sincerely,

   ** ********

  Customer Answer

  Date: 12/21/2024

  Hello *****,
  
  
  I have not heard back from the BBB on this complaint. I sent my response on Monday,  12-9-24. I am not sure if the 10 day response time from Arrigo includes weekend days or not since they are open for business those days as well. Please provide me with an update.
  
  
  Thank you, 
  ** ********

  

  Business Response

  Date: 01/13/2025

  ***** said he would be willing to sit down with you if you wanted to stop by.

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22642205
  
  I am rejecting this response because: ***** and I have already spoken on the phone and at the time it was made clear that Arrigo was not willing to reimburse me. I am not able to go to the dealership to sit down and talk because of my situation with my disabled mother. I have also recently been injured in an auto accident and am not physically able to move much. I would be willing to speak with ***** on the phone but i can not "alert the business that i am satisfied with their efforts and close out the case" because nothing has been resolved yet.
  
  Sincerely,
  
  ** ********

  

  Business Response

  Date: 01/28/2025

  *** this is the only solution i can offer you 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22642205
  
  I am rejecting this response because:

  With all due respect, *****, what you have offered me is not a solution to the problem. I have already explained the situation with my elderly mother and that I have been in an auto accident and am physically unable to drive all the way to Arrigo just to reiterate everything I have already stated. There is nothing that can be discussed at the dealership that can't be discussed in a phone call and in case what is on your mind is a possible partial reimbursement or a couple of free oil changes, that is not a solution either.  I am surprised that Arrigo won't accept responsibility for their actions especially since **** ****. *** ***** and ******** ****** were a pleasure to do business with when I purchased my vehicle. But what really surprises me is that apparently, customer service means so little to the dealership that they would turn their back on a customer who bought a $30K used car and a *************** Contract from them. The only solution to this is to do the right thing and reimburse me the full amount I am rightfully owed and be done with it. I will not close this case until I am satisfied. 

  
  
  Sincerely,
  
  ** ********

  Customer Answer

  Date: 02/07/2025

  I received your message on 2-7-25 stating that my case has been closed. I don't understand why. I replied to the business' last response on Message to the BBB on Thursday, February 6, 2025 which is within the allotted 10 day time frame. I would like to reopen the case as I believe it was prematurely closed.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in march of this year, I took my truck into jeep margate for a recall. During the repair, ufredo called me and told me that one of the mechanics accidentally damaged my truck. Since then, I have been back and forth at jeep, trying to get my truck repaired. As a result of the damage caused by the mechanic, my truck has had several issues and continues to decline. Now it won't turn on during startup. I spoke with **** ****** who got be okay from the general manager to fix all issues with my truck and to this day I am still waiting for jeep to repair my truck. During the back and forth with jeep, I was charged for parts to make repairs and was never offered a courtesy vehicle which caused me to lose time off of work. I should never have been charged for parts When this is all a result of negligence on jeep's part. My truck is now in worse condition then it was when I took it into the dealership. Not to mention that since the incident at jeep, my truck started to give off very strong exhaust fumes, and I have a baby and i'm concerned about her inhaling these fumes. I have taken my vehicle to jeep four times and each time my truck was never fixed. Additionally, an email from corporate was supposed to be sent to the dealership, with instructions of what repairs need to be done, and I have been waiting five months to get a call back on when to bring my truck in and that never happened.

  

  Business Response

  Date: 12/17/2024

  To whom it may concern, we apoloigize but after reading this complaint, it needs ot be removed, as it is for Arrigo CDJR Margate. This is the portal for Arrigo CDJR Sawgrass, which is run by completely separate operators. I also checked the customer information and we have never had anyone by name or the information in our store here at *********
  In additon, Arrigo CDJR Margate did recently change it's name to Margate Chrysler Dodge Jeep Ram. maybe reach out to ************************* and this will take you to **************** for further assistance.

  Thank you 

  

  Business Response

  Date: 01/13/2025

  We are very sympathetic to your issues. However, we do not feel this is an accurate depiction. If you want to bring the vehicle back in we will reexamine it

   

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the wrong location was mentioned in my complaint. I will file the same complaint against the correct location 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2019 Dodge Ram Truck in January 2023. Purchased a TruWarranty for $3,856 & Tri-Bundle Warranty (rims, tires, key pods) for $1,757.60 as recommended by the Arrigo Margate ************* Truck went to ******* Dodge in Sept 2024 for engine ticking noise. When ******* submitted a claim to Safe Cars for the repair, they said it was a common engine failure & that the claim should go through quickly. After receiving photos of the truck, the claim was denied because the wheels we purchased the truck with do not meet OEM specs. Safe Cars advised it is the selling dealerships responsibility to ensure vehicles meet ****************** before they sell warranties. I have MULTIPLE phone ************** in to the dealership to reimburse me or Ally the finance company for the $5,613.60 in warranties that were sold to me in error. The ************* sent me documents to cancel the warranty but will only reimburse the finance company for a mysteriously calculated amount they feel we have paid in 20 months. That means the balance of warranties that I can't use, will remain in the financing for the next 55 months with 8.84% interest! The repair estimate for the truck is almost $6,400 & now we don't have the peace of mind of having a warranty and will have to pay out of pocket. Arrigo Margate has been unresponsive to resolve the situation. Attaching an email link containing "some" of the communications and associated documents.

  

  Business Response

  Date: 11/09/2024

  I spoke with Ms. ************* I was able to contact the warranty company.  They are doing a full reimbursement for the tire and wheel.  We are working together to get the warranty reimbursement now. 

  Customer Answer

  Date: 11/12/2024

  It is true that Arrigo is "working with the warranty company" to provide us with a reimbursement, but it hasn't happened yet. The resolution will only be successful once the reimbursement is completed. Thank you.

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******