Business Profile

Property Management

Sentry Management, Inc.

Headquarters

Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

204 total complaints in the last 3 years.
82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Having book transportation scheduled in advance for a disabled senior citizen and medical assistance for ride thereof december30th to be place in a compact car was bad roughhowever to add insultand physicaldismay a 3rd passengerwas added who just had a double spine operation and my selfknee replacement I refer to this as the ride from H*** if it was not forall parties attemptingto cope even in pain and suffering not to be further inconvenienceSENTRY has shown lacks the basic common courtesyand RESPECT of its passengers from what i see and witness this is the normSentry's permits and contractsneed to be review and questioned
Business Response
Date: 01/02/2025
We are sorry to hear about your experience, and wish we could do something to assist you.
We believe you were working with another company based on the complaint. We are an Association Management Company and do not provide any transportation.
Initial Complaint
Date:12/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple times I have tried to communicate with our property manager. Phone calls and emails. I also go to meetings. I am only getting only lip service.These are services we pay with our condo fees. The work is always paid for even if the work is not supervised or checked by the property manager before it is ******** fence incomplete,Pressure washing,Black mold Leaky pool shower,Uneven and rotting sidewalks.Subcontracted ground maintenance services they employ and pay monthly.They act like the homeowners are more of a nuisance while they are taking our money.
Business Response
Date: 01/16/2025
We are disheartened to learn of this less than positive perception of Sentry Management.

It may help to clearly define our role in the community. Sentry is honored to be the association management company chosen to work with the Board and assist with the day-to-day administrative functions of managing a community. We are not property managers and do not have autonomous decision-making authority in the community.
In reviewing the matters mentioned in this complaint:
1. We do understand the frustration caused by waiting on a Board's review of matters and decision on any action taken. Because Associations are comprised of homeowners, a board is elected to streamline the decision-making process a bit. These volunteers (and neighbors) are working hard to make the best decisions for all homeowners and the due diligence can take time.
2. Sentry does not pay for any services, nor do we hire vendors.This is a function of the Association. We do work with the Board to assist with providing vendors direction, and through a review with the team we found that the fence project is ongoing, and maintenance is regularly scheduled. We will bring these concerns to the Board for review.
Sentry's purpose is nurturing communities we are all proud to call home. We value all of the homeowners we are privileged to serve. We are pleased that we are well respected in the community and will continue to provide exceptional service.

We hope that this clarification helps.
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed on 11 December 2024. I was looking for a SPECIFIC form VA F-38 needed for a refinance stating that my community was a 55-plus community. The form could not be found when searching for downloadable documents from their website. I downloaded "community closing documents" hoping the form I needed would be there. IT WAS NOT! I should have been contacted by that department explaining that this document WAS NOT AVAILABLE but was not. Their emails said "a community person would contact me" but none did or as of this writing! The names from these emails are: **** Morata and ***** **** who sent the initial emails from them indicating a "representative would contact me". None has. I spoke with our local community representative after three calls to him, Mr. ***** ****** who confirmed NO such form was available. What they sent me was community meeting information, not even closing documents. Their "moto" is a joke as they DO NOT come close to adhering to it. I requested a refund four times and have not received an email acknowledging the request nor has the refund been made. Let me add the following information concerning this company. Several years ago, I placed a formal complaint against then our community manager with Tallahassee and our current representative has been caught "lying" on several occasions to the community of 90 residents. This company remains a "bad apple" amounts the many other management companies that are available. There is NO reason a refund was not issued as requested since they could not fulfill my document request or should have immediately told me that this form was not available and immediately refunded the payment!!!
Customer Answer
Date: 12/27/2024
Clarification. Amount of refund should be $34.95.
Date of incident: 10 December 2024
receipt of my email shows a return email confirmation as a reply from ***** **** and several others at Sentry Management: "We appreciate your email and the opportunity to assist. Your request has been referred to a Sentry Specialist who will contact you by phone or email"! This appeared on several return emails where I requested a refund. As of this date 27 December 2024, no such contact via email, or call has been received.
Customer Answer
Date: 01/11/2025
I received a very brief email on 2 January 2025 requesting my refund information/account to refund to. However, no refund has been noted as of this date. The email was from a ******* ***** and I do not know what department he/she represents. Thank you!
Business Response
Date: 01/16/2025
We understand the frustration this situation caused and while we disagree on the details of the chain of events and dispute the allegations made, we have submitted a refund request in the hopes of showing good faith. We are also reviewing the process in the hopes of identifying ways to improve.
Our purpose is to nurture communities we are all proud to call home and our goal is to have satisfied homeowners. We look forward to moving forward on a positive note.
Customer Answer
Date: 01/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Customer Answer
Date: 01/30/2025
I agreed to the refund as indicated however, as of this date 30 January 2025 no refund has been received by this company. Considering the timeline of this request, the acceptance, an email from Sentry requesting my refund information, I find this company is grossly ignoring fulfilling the obligation to refund this small amount. I again, request BBB for assistance in retrieving this refund from this company who does not seem to care about its presence on the marketplace. A negative response will be left on the web indicating the lack of caring, doing and fulfilling its obligations!!!
If necessary, please reactivate this complain. Thank you.
Customer Answer
Date: 02/03/2025
I agreed to the refund as indicated however, as of this date 30 January 2025 no refund has been received by this company. Considering the timeline of this request, the acceptance, an email from Sentry requesting my refund information, I find this company is grossly ignoring fulfilling the obligation to refund this small amount. I again, request BBB for assistance in retrieving this refund from this company who does not seem to care about its presence on the marketplace. A negative response will be left on the web indicating the lack of caring, doing and fulfilling its obligations!!!
If necessary, please reactivate this complain. Thank you.
Business Response
Date: 02/14/2025
Our records indicate a refund was sent on January 29th. We hope that at this time the refund was received and this matter has been satisfactorily resolved.
Customer Answer
Date: 02/14/2025
Yes, I finally received the refund check. It only took more than a month to get it. NOW. a new issue has surfaced. I got a charge of $25.00 thru ClickPay. I have contacted ******** and they could not respond what it was for. The copy attached was sent to them for research. This "fee" does not appear on the **************** does not appear on local management journals and I have NEVER used ClickPay to pay any outstanding bill. I have instructed ClickPay who handles Sentry's payments to either prove to me that this was a legitimate charge, who authorized it, description of what it was for and reverse it. I am seeing a vengeful attitude with Sentry's people at this time!!!
Customer Answer
Date: 02/14/2025

Complaint: 22703309

I am rejecting this response because:
They "act" as if they "really represent" the HOA's.COA that have their service
1. Call backs when they do not call back
2. Act as if they care about the people they represent - but don't
3. Now finding money charged against my account without explanation, reason, and no journal entries showing the reason for a charge.
4. I find them more vengeful then friendly. Contact with them is impossible as they have more "gate keepers" than trying to contact our president in **********!
There website is erroneous, does not apply to the public as a company who care about having or wanting their business. This company is a sham on so many levels!!!

Sincerely,

*** ******
Customer Answer
Date: 02/16/2025
Close this complaint. There are several issues that I will work on personally. I give them 1 start for yours and theirs record.
Thank you, BBB, for your help. It was appreciated. *** ******
Initial Complaint
Date:12/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** at ************************* (Building 8)Over the past year, the care of this property has completely gone downhill. The only thing that is barely being done is the grass getting cut. The "landscapers" that got hired only cut the grass and nothing else. Does not manage the leaf pickup and will cut over the debris and trash that continues to accumulate around the property. Previously, we had landscapers who took pride in their work: like picking up trash, trimming the trees (taking over the views), and spraying/treating the areas when they were done. That has all completely stopped... which has led to more pests, roaches, and various snakes crawling all over the property. I have taken videos and photos of everything I've come in contact with and it's not enjoyable to walk around anymore. There are old pine needles (which attract roaches and snakes) that honestly needed to be removed and be replaced with something that doesn't allow things to nest. Mold is visibly growing onto the sidewalks near the stairway areas, leaving a foul odor where tenants have to enter our homes, which never get power washed but could certainly use it. There is pet waste and trash all over and not all of it is being blown from the dumpster. If this is not in the *** fee budget, it might be a great idea to start fining tenants for not cleaning up after themselves and their pets. To help utilize the cost of these concerns. Because getting tenants to just "volunteer" and clean up after adults is not a realistic approach when the property isn't being managed like it should.
Business Response
Date: 12/17/2024
We understand the frustration and hope that some clarification of the role we play in the community may help. Sentry Management is not a property management company. We were privileged to have been hired by the board to assist them with the day-to-day administrative tasks association with managing a community. The Board of Directors is a group of hard-working volunteers who make the best decisions for all homeowners. We work at the direction of the Board and adhere to the agreement we have in place.
In reviewing this year's history, we find that there was a transition in landscaping companies, but the Board, local Sentry team and the landscape vendor have worked diligently to identify and plan out projects to improve and beautify the community.
We are aware of an issue with abandoned cars, which is addressed frequently.
Power washing buildings is on schedule,
The trash and dumpster are a very serious issue that the Sentry team is working with the Board to address. Having rental units may contribute, as tenants may not take the time to properly dispose of their trash when vacating. There is also an issue with folks throwing tree limbs in places they werent supposed to be. There is no room to place a second garbage disposal, however, Sentry's maintenance department makes several extra trips a month at the direction of the board, to remove these bulky items around the garbage bins.
The annual meeting in October was poorly attended. We can see that this homeowner cares about the community and we encourage all homeowners to attend meeting and get involved.
Customer Answer
Date: 12/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is neither satisfied nor dissatisfied to me.

Sincerely,

****** B
Initial Complaint
Date:12/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was illegally towed from the property. I provided proof of this. The company acknowledged the warning sign (parking in a tow zone) was blocked but they would not reimburse me for the tow. They stopped responding and would not provide an answer to my request.
Business Response
Date: 12/17/2024
We were unable to locate this homeowner in our system, and upon further research find that we do not manage this HOA. We encourage this homeowner to verify the name, since we are incorporated as "Sentry Management ****" in that state due to name similarities.
Customer Answer
Date: 12/20/2024
I am not an owner at this community. I was an invited guest. I have communicated and attempted to resolve this with Sentry staff including **** ****** and ***** **********. I was at one time receiving emails regarding my request for reimbursement, but they stopped communicating with me and won't return my emails. That is why I resorted to the BBB. The emails that I have communicated in the past were ******************************************************************** and ************************************************************************.
Customer Answer
Date: 12/24/2024

Complaint: 22686656

Date Sent: 12/20/2024 3:36:28 PM
I am not an owner at this community. I was an invited guest. I have communicated and attempted to resolve this with Sentry staff including **** ****** and ***** **********. I was at one time receiving emails regarding my request for reimbursement, but they stopped communicating with me and won't return my emails. That is why I resorted to the BBB. The emails that I have communicated in the past were ******************************************************************** and ************************************************************************.I am rejecting this response because:

Sincerely,

****** ******
Business Response
Date: 01/16/2025
We appreciate the clarification.
After reviewing this matter we found that the information provided to this homeowner has not changed.

We presented information to the Board for reimbursement consideration. The Board determined that the complainant was not eligible for reimbursement. In a good faith effort, the Sentry team reached out to the towing company with an inquiry about reimbursement. They have not responded to our communication.
We are not the decision makers for associations we are privileged to serve, and have made every effort to assist in this matter. If we do receive communication from the towing company we will reach out to the complainant, but are unable to assist further.
Customer Answer
Date: 01/17/2025

Complaint: 22686656

I am rejecting this response because: The property management company is responsible and acts on behalf of the association. The property management company authorized the towing and recovery company to operate on the property. The property management company is responsible for authorized contractors and to make sure they operate lawfully. State law requires appropriate signage be posted prior to towing any vehicle from private property. The property management blocked the required signage with Fall decorations. So Sentry blocked the required **** and authorized the towing company to operate. Therefore you illegally towed my rented vehicle. I am being reasonable in asking for a reimbursement. State law will provide more than the towing fees if a legal route is explored.

Sincerely,

****** ******
Initial Complaint
Date:12/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/25/24 part of the mailboxes fell off and hit the postal worker on their foot so they would not deliver our mail. **** had it repaired which lasted 2 days so the whole unit needed to be replaced. We had to pick up our mail at the post office. The post office gave us a letter stating as of 11/5 they would not hold our mail but return to sender. The.board approved a new unit in October and we were told it would take 2-3 weeks. On Monday it will 6 weeks and still nothing. There are 30 mailboxes that cannot receive mail.
Business Response
Date: 12/17/2024
The mailboxes have been ordered at the direction of the Board. This did take some time, as determining the best contractor for the custom box proved difficult.
This matter is not within our control, as we are not a property management company. Our role in the community lies more in the administrative management of the community. We assist the board as they work hard to make the best decisions for the homeowners.
Both the Board and the local Sentry team appreciate the patience of all of the homeowners as this matter is resolved.
Customer Answer
Date: 12/17/2024

Complaint: 22683085

I am rejecting this response because:

Sincerely,

******* ******
Customer Answer
Date: 12/19/2024
30 residents in this condo complex has not received mail for over 60 days. The attachment I sent stated no one wants to do business with us because they are afraid of not getting paid. We have had to have our mail forwarded since Nov. 5 as the post office will no longer hold our mail for pick up. Is there some law that states that **** has to deliver our mail. Can we put mailboxes outside our doors or can Sentry be fined/punished for not providing mail boxes for 30 of their residents.
Business Response
Date: 01/10/2025
Unfortunately, Sentry no longer serves your community as the Association Management Company, and we are unable to assist further.
Initial Complaint
Date:12/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the Vice President of the *** for the ***************************** within the *********, ** area. We have had several issues with our property management and management team within the ***************** of Sentry Management, formally known as *** throughout the course of the year. They were in breach of contract for several different articles within our current contract. When we approached them about it, there was no sense of urgency to meet with us. As a matter of fact, they asked us to meet with them at their *************** rather than suggest a virtual meeting. An example of these breaches: They weren't doing property walks, which they're supposed to do on a monthly. They were driving the property for compliance one time per month, opposed to two. Our property manager was not getting 3 vendor quotes when needed. Our property manager was not submitting action item lists immediately following the meeting. We weren't receiving any at all. We purposely did not sign their updated Sentry contract, due to these exact issues. We sent them a request to terminate on Dec 3, 2024 which was more than enough time for them to allow us out of our contract. Articles 7.1 clearly state a 30-day notice is required to terminate. And our contract is until Jan 31, 2025. Article 7: Termination 7.1 On or before thirty (30) days prior ot the expiration of the initial term of AGREEMENT, either party shall notify the other ni writing that ti elects ot terminate this AGREEMENT, ni which case the AGREEMENT shall be terminated at the end of said ********* I'm not understanding how this company can tell us No, We're not allowed to cancel with them and we're now being contracted until Jan 31, 2026. Or why they'd want to keep us in contract if we're clearly not happy with them. We would just like to terminate our contract with them now without any fees or penalties. This way we can move forward with another company that may be better suited for our community.
Business Response
Date: 01/16/2025
We will not address contract disputes in an online forum and are hopeful that this matter has been resolved by following the steps laid out in the agreement, or through Management within the local Sentry team.
Customer Answer
Date: 01/16/2025

Complaint: 22682448

I am rejecting this response. We requested to cancel two times prior to submitting this complaint. We were told no both times. However, neither time did they make it a priority to reach out to us to find why we were wanting to cancel and how they could improve on their service for us. Yet, suddenly a complaint is submitted here and we get a call from them to the President only asking for a phone call. He didn't accept the phone call invite, since he wanted things to be tracked in black and white or within a zoom call. It's been almost 4 weeks since the original complaint was submitted and are now meeting with them this Friday. This complaint could have been better handled had they felt our original requests to cancel warrranted a phone call or meeting. But apparently they didn't. This is a pattern with them being non-responsive and showing that they don't really care about the consumers and the community of which they are supposed to be managing.

Sincerely,

******** ******
Business Response
Date: 01/31/2025
We appreciate your feedback and value your perspective. The information gathered from customer experience allows us an opportunity to improve our service.
Initial Complaint
Date:12/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 9/14/2023 the lawn service, hired by Sentry Management, caused damage to our driveway when they ran a tractor with a tank of fluid on the edge of the driveway causing it to break off a section of the driveway. This was reported promptly to the Sentry Community Manager, *** ********. 15 months later and multiple emails back and forth between Sentry Management and the lawn company, Focal Pointe, and the problem is still not resolved. This event was witnessed by myself while working from home. There have been 2 onsite meetings with Sentry and Focal Pointe to observe the damage and no plan to resolve the damage has been put in place. My most recent email for follow up information, copied to both *** ******** and Focal Point Manager, **** ******** on 12/2/24, is not being responded to.This damage was caused by an agent hired to perform work on our property by Sentry Management and should therefore be corrected by Sentry Management.
Business Response
Date: 12/23/2024
We understand the frustration and are hopeful that the matter will be resolved soon. In reviewing the matter with the Sentry team, we found that they have been attempting to determine the cause of the damage. The contractor was notified of the damage promptly on 9/14/24. Communication was had between the homeowner and contractor, leaving the homeowner dissatisfied. The homeowner has also been informed about other work performed on the property which also utilized large equipment.
It my help to explain our role in the community. Sentry Management is not a property management company. Instead, we are hired by Boards to assist with the day-to-day administrative functions of managing a community. The Board are the decision makers for the community. We work at their direction.
We will continue to assist where we can in this matter, but ultimately it will need to be worked out between the contractor and the homeowner.
Customer Answer
Date: 12/27/2024

Complaint: 22654260

I am rejecting this response because: The damage occurred on or around 9/14/2023 not 2024. There was no other "large equipment" being used in the are of concern. Both the lawn service company, ************, and the sprinkle company that dug in the area of damage were hired by Sentry Management. Sentry Management manages the work schedule and work plan with both of these vendors.
Sincerely,

**** ******
Business Response
Date: 01/10/2025
Sentry Management does not hire any vendors. Vendors are hired by the Association. We are unable to assist further but will share your continued concerns with your Board.
Initial Complaint
Date:12/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called and emailed sentry management multiple times. They keep telling me they will call me back with a resolution. I never hear from anyone. There is a lady who chain smokes downstairs on her lanai everyday, which is against hoa policy. I have to smell smoke in the middle of eating dinner and run to shut my windows. I will be showering and smell it and have to run and shut my lanai door. I shouldnt have to keep my doors and windows closed. Why am I paying over $300 if nobody takes the time to address the problems. The condo is *************** in *********************** *****.
Business Response
Date: 12/17/2024
We understand the frustration and are working with the board to address. Steps have been taken to address the unit owners, to no avail.
In response to the assessment claim, the management fee is a very small portion of the *** assessment.
While we want to assist, we are limited based on the role we have in the community. We are not property management and instead assist the board as they work hard to manage the day-to-day administrative functions of managing the community.
Both the local Sentry team and the Board of directors would like to see this resolved. We do not have control over the actions of others but are addressing based on the Board's direction.
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the Treasurer for our subdivision's HOA. Sentry Management of Volusia-********** has been our management company for almost 6 years. In reviewing the Association's documents & financials I noticed (as of 10/30) over $7,000 in past due assessments. In reviewing individual homeowner accounts, I noticed inconsistencies in how reminder notices & late notices were mailed out, late fees were issued, and how payments were applied. Many of these did not appear to follow our HOA rules nor Florida State Statutes.On 11/05/24, 11/08/24, 11/13/24, 11/19/24, 11/25/24 & 11/27/24 I queried our Sentry Community Manager (******* *****), along with her Supervisor (***** ********) via email. I received partial incomplete answers which only stated dates of when notices had been mailed (38 days past due date). Other questions were either not answered or deferred to "Delinquency Services".My latest email (dated 11/27/24) asked:"Hello *******,I am confused as to why Reminder Notices are being sent over 30 days after an account is delinquent, as I cannot find any documentation (C&R, Association Assessment Management Policy, F: Statutes) that would justify this. Could you please explain?I also do not understand comments stating that "a lot of these accounts carry a balance from late or interest fees" since FL Statute ******** states "Any payment received by an association and accepted shall be applied first to any interest accrued, then to any administrative late fee, then to any costs and reasonable attorney fees incurred in collection, and then to the delinquent assessment". Could you please explain?"The last paragraph in my latest email (regarding FL Statute ********) is the most pressing as it involves following a legal procedure for applying payments. As of 12.02/2024 I have not received a response to this, or other questions.
Business Response
Date: 12/17/2024
After extensive review of the matter, we found that the management assessment policy is being adhered to and further detailed information will be provided by the Sentry Team managing this HOA.

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Customer Answer

Complaint statuses

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Customer Answer

Customer Answer

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Customer Answer

Complaint statuses

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Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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