Business Profile

Property Management

Sentry Management, Inc.

Headquarters

Complaints

This profile includes complaints for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

205 total complaints in the last 3 years.
83 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in a year ago and very quickly discovered that water is pouring in from the deck every time it rains. Ill come home and find a huge puddle in my living room. They had sent an email out several months ago saying someone was going g to come out and take a look. No one ever did. Upon checking in with management they said the guy never showed and they are doing their best to get it handled. Several months later Ive heard no response Ive now sent out 4-5 emails about my concerns that Ill have damage to my property as it is A LOT of water coming In (it is getting worse I even see cracks forming on my deck) and now feel ignored as its been months and no one is replying to any of my emails. As a new home owner , this is very disappointing to already be having these type of issues so early on .
Business Response
Date: 09/06/2024
We understand the frustration and apologize for the delay. In reviewing this matter we have found that there was miscommunication on the repairs completed. The homeowner will receive communication from the Sentry team outlining the steps and timeline for resolution, as well as possible access requirements. We appreciate the opportunity to resolve.
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sentry Management oversees the *** for my townhome community. I have called & emailed numerous times about documents I need pertaining to the sell of my house. Specifically, *************************** at Sentey oversees my community. I have asked numerous times to speak to her supervisor. The corporate office places me on hold then just hangs up. I pay the *** fee every month. These are legally my documents to obtain.
Customer Answer
Date: 08/06/2024
They have responded after I told them I had an attorney calling them. Please disregard the complaint at this point.
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased lawn care products for my HOA and emailed the receipts to Sentry Management for reimbursement. The reimbursement was approved by my HOA in 5/24. Sentry emailed an approval confirmation for me to be refunded on 5/3/2024. I have been calling Sentry since 5/14/24 to 8/5/24 check the status of my refund, and being told the check is being processed. This continues to be an unacceptable, unresolved issue.
Customer Answer
Date: 08/20/2024
Hello,
On 8/6/2024, I was able to get a respond from ***********************, Sentry ************** Director. **** informed me the accounting department was unable to read the receipt and made no attempt to reach out to anyone. I emailed a copy of the receipt to ****, and she forwarded it to their accounting department. I received the reimbursement check via on 8/19/2024. Thank you for your concern and follow up with this matter.
Business Response
Date: 08/22/2024
This matter has been resolved at the direction of the Board.
Customer Answer
Date: 08/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My client owns a condo managed by Sentry. They were in arrears on condo dues. They paid the arrears over a month ago but Sentry accounting system refuses to credit the payment. As a result, my client can't log into the community portal and has been prevented from making additional payments that are due. Now, my client is accumulating penalties because the Sentry system refuses to let them pay. The Sentry personnel have given dozens of lame excuses for why they put my client in a Catch 22 position but still refuse to credit the payments made. For about a week, Sentry personnel - ******(?) ***** - have been ghosting us and refuse to return calls....always some excuse about being in meetings. PERHAPS THEY SHOULD HAVE LESS MEETINGS AND ACTUALLY PERFORM THEIR WORK.
Business Response
Date: 08/21/2024
Our records indicate that this matter has been resolved. If there is anything further we can do to assist, please reach out to your Sentry team.
Initial Complaint
Date:07/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mailed check 3977 on February 12th to pay my annual assessment. The check didn't clear for a few weeks, so I went to the office on March 5th and presented check 3979 in person and it cleared the bank on the 7th. I placed a stop payment on the first check because it was lost. I was told if the check turned up it would be destroyed. Sentry attempted to deposit the original check on March 31st, and it was retuned because of the stop payment. Sentry then billed me $30 for their error. I made several phone calls and sent a couple of emails along with a visit to the local office to resolve this matter. I only received an email stating that this fee couldn't be disputed. I paid the $30 to avoid a lien being placed on my property. I shouldn't be held responsible for their attempt to steal money from me by cashing the check. My account clearly showed no money was due.
Business Response
Date: 08/07/2024
We apologize for the less than positive experience this service interruption caused. Our review shows that the *** Fee was waived/removed from the owner's ledger (in July), and the owner shows a $30.00 credit. We hope this satisfactorily resolved the matter and we look forward to providing exceptional service moving forward.
Customer Answer
Date: 08/07/2024

Complaint: 22064518

I am rejecting this response because:
I want the money refunded to me.

Sincerely,

***************************
Business Response
Date: 08/23/2024
A refund check request has been submitted and the check will go out soon. Our apologies for the assumption.
Customer Answer
Date: 08/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 25, 2022, I reported a water leak by the meters in our community to Sentry Management. The initial response from indicated that due to the ownership structure of the water pipes, individual owners were responsible for addressing the issue. It was also stated that Sentry Management would attempt to identify the problem by engaging a contractor.However, despite these assurances, no further action or communication has been taken over the past two years to resolve the issue. I've reached out to Sentry Management directly, as recently as last week, and no response or action has taken place. The leak has continued, resulting in an ever growing stagnant puddle that has become a breeding ground for mosquitoes and emits a foul odor. The presence of wildlife drinking the water has further exacerbated the problem.Charleston Water conducted a thorough 2 week investigation and confirmed that the issue is not on their side. Despite this Sentry has failed to take any action to address the problem. This has led to a persistent and worsening situation that not only causes daily inconvenience but also presents potential health hazards to the community.I am seeking the BBB's assistance in resolving this matter with Sentry. Specifically, I request the following actions be taken:Immediate engagement of a contractor to identify and repair the source of the leak.A clear timeline for the completion of these actions.Communication with all affected homeowners regarding the steps being taken to resolve the issue.Review and improvement of the HOA's policies and procedures to prevent similar delays in the future.The failure of Sentry to address this issue promptly and effectively is unacceptable. This complaint seeks to hold Sentry accountable for their inaction and to ensure that they take the necessary steps to rectify the situation.Thank you for your attention to this complaint. I look forward to your assistance in resolving this matter.
Business Response
Date: 08/02/2024
We understand the frustration this owner has experienced. In reviewing the matter we found that it was investigated at the onset, with the determination that resolution is the owner's responsibility. The Sentry team is working directly with the homeowner and the water company to determine any possible next steps to resolution. We hope that the open communication with the Sentry team will help clarify our role in the community.
We are not the decision makers and work at the direction of the board. Oftentimes homeowners have an incorrect perception of Sentry Management, and will we have no authority to engage vendors. However, in our purpose is to nurture communities we are all proud to call home, we will work diligently to find avenues to resolve owner challenges and present to the board.

We are hopeful that the *********************** will shed some light on this matter and that is can be resolved quickly.
Customer Answer
Date: 08/04/2024

Complaint: 22062660

I am rejecting this response because: The company has been in contact with me, but the finger pointing has already begun and the issue is unresolved. Additionally, the total lack of communication for 2+ years as well as the current difficulties trying to get someone to take ownership hasn't been addressed at all. As noted in the multiple emails sent to Sentry Management trying to get a response, it was noted by Charleston Water, following a 2 week investigation and repair project, that the issue is on the company/property side. The last communication from Sentry:

On Friday, June 3, 2022 at 10:32:06 AM EDT, *************************** <***************************************> wrote:

"I received your email regarding the water leak and have seen pictures of the concern. The way the association is set up makes it very difficult for the community to take action as owners own the water pipe all the way up to the meter (and are likely being charge for water usage) in which the water company owns the line after the meter. I will need to discuss with the Board of Directors but Im fairly certain the best the *** can do is identify the problem (which will take time to get a contractor out there) in which to advise an owner of the leak to repair/cover the cost.

Thank you

***************************
Sentry Management
Sent from my iPhone"

Apparently, this discussion never happened. Even now, trying to get the issue addressed again since the problem is literally at my front door, has taken a little over a month for get any response from Sentry Management. Trying to get a business to do what it's supposed to in the first place is exhausting and beyond frustrating.

Once the issue has been resolved, I'll be happy to remove the complaint completely.

Sincerely,

***********************
Business Response
Date: 08/22/2024
We do empathize with the owner and understand the frustration this situation caused. We also believe we are doing all we can in our position.
The assertion regarding lack of communication is simply untrue, and the attached document contains the initial determination from Charleston Water back in August 2022, along with the very latest communication with the owner this month.

We are unable to do anything more than keep attempting to obtain information for the owner.
Customer Answer
Date: 09/02/2024
Please keep this complaint open. While I have heard back from the business, thus far they have taken no real action and the issue remains unresolved. I'll be happy to close out the complaint once the water problems have been addressed, but so far, the only thing I've gotten from the company is a lot of finger pointing and empty promises.
Customer Answer
Date: 09/03/2024
Please keep this complaint open. While I have heard back from the business, thus far they have taken no real action and the issue remains unresolved. I'll be happy to close out the complaint once the water problems have been addressed, but so far, the only thing I've gotten from the company is a lot of finger pointing and empty promises.
Business Response
Date: 09/19/2024
*** went out to the property, and they once again determined that the leak this homeowner is concerned with is not on their side of the water meters. Since the Association has already paid a leak detection specialist to come out to the property, the Board was contacted for advisement after ***'s recent visit.

Per the Master Deed, apparatus that exclusively serves a unit is a HO responsibility. In that light, the board determined that they would not spend any more money to satisfy this HO and explained that every owner in the building will need to hire their own plumbers to have the individual leaks resolved.
We understand the frustration and wish there was a better outcome for this matter.
Customer Answer
Date: 09/27/2024

Complaint: 22062660

I am rejecting this response because the issue remains unaddressed. At this point, Sentry Management and Ashleytown HOA are refusing to fix a potentially hazardous condition literally at my front door because the right person hasn't reported it. This doesn't change the fact that the problem still exists, I'm still dealing with it, and neither Sentry or Ashleytown HOA are willing to do anything to address it. Instead, they hide behind be bureaucracy and red tape.

I reject this response and will continue to reject any and all responses until the issue has been fixed.

Sincerely,

***** ******
Business Response
Date: 10/16/2024
As stated previously, we understand the frustration. Unfortunately this has been deemed a homeowner issue, and the *** has completed the review process to come to this conclusion. We are not the decision makers for the community and are unable to do anything further.
Customer Answer
Date: 10/27/2024
I reject any and all responses from Sentry Management that don't involve fixing the leak, as shown in the current attached photo. Sentry needs to stop hiding behind red tape and bureaucracy. Instead of telling me what they can't do, Sentry needs to tell me what they can do. For example, fix the problem and bill the owner. Or at the very least (and I stress the "least" part), track down the owner and push them to make repairs.

Until the leak is properly repaired, the complaint remains open and the issue is unresolved.

***** *.
Customer Answer
Date: 10/29/2024
I reject any and all responses from Sentry Management that don't involve fixing the leak, as shown in the current attached photo. Sentry needs to stop hiding behind red tape and bureaucracy. Instead of telling me what they can't do, Sentry needs to tell me what they can do. For example, fix the problem and bill the owner. Or at the very least (and I stress the "least" part), track down the owner and push them to make repairs.

Until the leak is properly repaired, the complaint remains open and the issue is unresolved.

***** *.
Initial Complaint
Date:07/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******************************** gave me a lawn violation (6/6/24), I wasn't contacted about it by phone or email just received a fine in the mail. Long story short I disputed the violation, because the lawn issue was done by the previous homeowners. I cleaned up the debris and planted the grass seed where there was no grass. I provided pictures as proof before and after that was from April 2024. Administrative *************************** from Sentry Management closed out the case in my favor, because she seen the before and after images. The fine was never closed out and has been accumulating even though I asked them to close it out on multiple occasions. I reached out to them by phone several times and never get to a resolution just told they couldn't get in touch with the property manager, and they left a voicemail for them to contact me which they never do. I've been going back and forth with *************************** in email and it doesn't seem like its going to get resolved this has been going on for months.Sentry Management is not operating like a legitimate business, it seems like there out to just create revenue off of fining homeowners for non-legitimate reasons. There are complaints all online about how there fining people over non legitimate reasons. Take a look at the ****** reviews for Sentry Management for the location at Address: ****************************************************. They need to be investigated. I would like the automatic billing to be stopped I dont owe them any fine payments. Ive disputed the non-legitimate violation. Ive attached the email communications showing that they closed out the violation, that should have been given to the previous homeowner last year.
Business Response
Date: 08/02/2024
In reviewing this matter we are pleased to report that a potential resolution has been provided by the Board and the homeowner will receive communication from their Sentry team shortly.
Customer Answer
Date: 08/02/2024

Complaint: 22024380

I am rejecting this response because: The response doesn't say they corrected the billing. I successfully disputed the lawn violation and provided them proof that there was no grass in the large circle in the front yard before I moved here. I'm the homeowner who improved the lawn cleaned up and planted grass and should not be fined anything. If someone disputes anything there should be no fine with it. For example, if someone has a traffic fine and disputed it to be incorrect, they still don't get fined or have to pay anything.
I need a response as in they fixed the billing issue and I no longer will be harassed with bill due notifications in via paper mail. No one has reached out to me about this after my final email that I sent to *************************** at Sentry Management back on July 18, 2024 which I also shared with the BBB.

Sincerely,

***********************
Business Response
Date: 08/21/2024
We apologize for the delay.
The account will be corrected. The board has agreed to dismiss/waive all fines, and a request was submitted 8/8 to make adjustments to the homeowner's ledger. At this time we are only pending accounting adjustments. We are confident that this matter will be completely resolved soon.
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past year I've been requesting a phone call regarding our association rights and problems on the property...I have never been able to have anyone call me back. It's regarding my safety in this community. They are our property manager for I was told till the builders released it for us to have our own say in whats being done here. They did a great job resolving our landscape issues but now there are pool issues with homeless people using the pool and the utilities in the bathroom. The locking system is not working and we were supposed to be allowed in only with a code now the gate is never closed and the fence is so low that homeless people are jumping over to use the facilities...it's very unsafe knowing that. I requested a call back several times and never received one and I feel this is very Unprofessional! They have addressed issues by emails In the past but at this point we need to have a Conversation and meeting to discuss how to Resolve this issue... Sincerely, *********************************
Business Response
Date: 08/02/2024
In reviewing this matter, we found that the Sentry team has been working with the board to determine a path to resolution. We apologize for any communication oversight, as it does take time to communicate with the decision makers for the community. We understand that information has been shared with the owners outlining the steps approved by the Board. We are hopeful that this matter will be successfully resolved very soon.
Customer Answer
Date: 08/02/2024

Complaint: 22009775

I am rejecting this response because We need to have a community meeting to discuss the safety Living here if you are continuing to manage us...

Sincerely,

*********************************
Business Response
Date: 08/07/2024
We appreciate your feedback and have shared your concerns with the Board for any further action.
Initial Complaint
Date:07/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sentry Management,************** ****************** ******************************************* Hello,I live at *************************************************************************, a property managed by Sentry Management. Most recently the roof was replaced, and since then the front downspout is plugged, most likely in the gutter, and during rains, water floods onto my front porch stoop.The water is so intense that it leaks through my front screen door, even when the screen window is closed.The deluge is not running of the front porch but migrating between the porch and building.There is also water intrusion into my basement, right back corner as you approach the rear wall of the condo, from the inside.This is most likely caused by another plugged downspout at the back portion of the condo, in the back deck area. I have called customer service at ************** and spoke to ****, but after investigating the circumstances, he referred me to maintenance at ******************. I have left a message but have not heard back. These leaks are not a minor issue, but if left unattended will cause further damage than necessary.I would appreciate feedback at your earliest convenience.History of complaint.Sentry Resale Team: ************, **** ******************************************* Main Operator Line ******************, redirected to ********************************************* *********** ************. *************************************** 6/3 - ****, ************, 6/17 - ****** ************ attempted account specialists. Ticket #******. Call back local office, *********** ************.6/24 - ************* ******** ************. Letter authorization signed attached ******************************************* 6/25 Gmail Ticket #******. *******************************************.7/9 - Columbus ************ forwarded to community care. HOA ************ *7/11 - Called ************** Transfer to local office ************ x ******, ******* Sentry ************* Services Manager will notified.
Business Response
Date: 07/23/2024
We are pleased to report after reviewing the matter that the homeowner has received communication and are informed of the plan of action. We anticipate resolution quickly if not already resolved.
Customer Answer
Date: 07/23/2024

Complaint: 21990893

I am rejecting this response because. The response states that work is still pending to resolve the matter, but it has not yet been completed. The response is satisfactory once theremediation's are made.

Sincerely,

Riseida Feliz
Business Response
Date: 07/24/2024
We appreciate the fact that these types of matters can be frustrating for homeowners. Oftentimes homeowners are not aware of the role we have in their community. We are not property managers, and do not fill that role. We work at the direction of the Board as they themselves are the decision makers for the community. We have fulfilled our obligation of informing the Board of this matter and taking action at their behest. We are considering this matter resolved in that we have communicated the Board's plan for resolution.
Customer Answer
Date: 07/29/2024

Complaint: 21990893

I am rejecting this response because:
Sentry Mgt has explained that they cannot provide a date for the remediation to be made. It was explained that they are putting on new roof, new siding, new downspouts which is part of a larger project. However, the issue is that the gutters are plugged and need to be unplugged along with the downspouts as necessary. Waiting an undefined timeframe for addressing a current urgent issue is not resolving the problem. This is particularly problematic since the cause of the issue was the new roofing company. Since they are on site, they should repair the damage they created
Sincerely,
Riseida Feliz
Business Response
Date: 08/07/2024
We understand the homeowner's frustration with the timeline for the resolution. As we have communicated to the homeowner, we have no control over that timeline. This issue is being worked on currently.
Customer Answer
Date: 08/07/2024

Complaint: 21990893

I am rejecting this response because:
As stated in the feedback from the condo management response, the repairs have not been made, and they do not have a timeline for it. How can any reasonable thinking person consider that an acceptable resolution?

Sincerely,

Riseida Feliz
Business Response
Date: 08/22/2024
An update was provided on 8/12 with all of the timeline information we have. We work hard to provide owners with information that directly affect them and their homes. We understand the frustration, but do not have the ability to do more than report what has been provided to us. We are not a property management company and do not manage the projects in the community.
We are hopeful that the matter will be resolved soon.
Customer Answer
Date: 08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The gutters and downspouts were replaced so plugging and runoff issues or correct it. It remains to be seen if the rear downspout drain pipe has sufficient flow to alleviate the basement water ingress issue.

Sincerely,

Riseida Feliz
Initial Complaint
Date:07/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay a monthly HOA fee of approximately $100 a month. This fee includes lawn services and irrigation services. However, for at least two years my property has been without irrigation and there are numerous broken irrigation heads. I have sent numerous emails and I have been given nothing but excuses "we are working on it" - and yet nothing gets resolved. We watch our yard get dried up. Our yards was recently dug up by a cable company and they repaired it. I tried to water the lawn as much as I can but I walk with a cane and I have a bad hip and back. Worse yet, Sentry Management continues to send out the lawn company and they run lawn mowers over yards that have no grass and nothing to cut!!
Business Response
Date: 07/17/2024
We understand the frustration and hope some clarification will help.
Oftentimes homeowners don't fully understand our roll in their community. Sentry Management is honored to work at the direction of the association's board of directors. We are tasked with assisting the board of directors with the day to day administrative tasks association with managing a community. We do not have decision making authority and the actions taken by Sentry are at the board's direction.
Regarding lawn maintenance, the lawn maintenance in the community is performed as approved by the associations board of directors. Regarding irrigation, the board has authorized the hiring of a new irrigation vendor who is currently working on the system. They have submitted a proposal for necessary repairs, which is under board review. Once approved, the repairs will be contracted and completed according to the budget and available funds. We acknowledge your concerns about the state of your yard and other properties in the community. Please know that we are working diligently with the board to address these issues.
We hope this provides clarity and appreciate your patience.
Customer Answer
Date: 07/28/2024
Sentry Management makes the same statement every time: "We act on behalf of the *** Board..."
This is utter nonsense. They are the ones our community pays a significant fee to every month to manage our community.
The only time Sentry Management has to contact the *** Board is for approval of an expense. Otherwise, they are to take care of this community, which they have not.
You will see from the correspondence copies attached Sentry has been contacted by me for the past 18 months and will not take care of the irrigation issue and the grass in my yard is dying.
As to this lie about "the board is reviewing estimates for irrigation" - look at the email copy from a year ago. That's what they said a year ago.
I also filed a claim with the Missouri ************************* as 60% of my *** monthly fee is supposed to go to irrigation services, which I have not received, so they are contractually bound to refund those payments to me.
Sentry Management has also contractually failed to meet their duty for this community, my yard included, to provide irrigation services.
Regardless of their excuses, and their outright lies, Sentry Management refuses to act in good faith and take care of our community.
Customer Answer
Date: 07/29/2024
Date Sent: 7/28/2024 6:13:58 PM
Sentry Management makes the same statement every time: "We act on behalf of the *** Board..."
This is utter nonsense. They are the ones our community pays a significant fee to every month to manage our community.
The only time Sentry Management has to contact the *** Board is for approval of an expense. Otherwise, they are to take care of this community, which they have not.
You will see from the correspondence copies attached Sentry has been contacted by me for the past 18 months and will not take care of the irrigation issue and the grass in my yard is dying.
As to this lie about "the board is reviewing estimates for irrigation" - look at the email copy from a year ago. That's what they said a year ago.
I also filed a claim with the Missouri ************************* as 60% of my *** monthly fee is supposed to go to irrigation services, which I have not received, so they are contractually bound to refund those payments to me.
Sentry Management has also contractually failed to meet their duty for this community, my yard included, to provide irrigation services.
Regardless of their excuses, and their outright lies, Sentry Management refuses to act in good faith and take care of our community.
Business Response
Date: 08/02/2024
We are disheartened by this response, but will have to agree to disagree with a homeowner who is determined to rely on misinformation to form opinions.
We will continue to report all concerns to the board for any action, as was done in this case.
Customer Answer
Date: 08/07/2024

Complaint: 21979557

I am rejecting this response because:
Sentry Management claims this is "based upon opinions"?This is a nonsense, non-truth reply. That is the only type of response Sentry Management can ever, or will ever, provide. They never seek to help or resolve issues.
Sentry Management acts on behalf of the ****** at ************************. I cannot contact the *** direct myself. Sentry Management has been belligerent in their responses to me regarding a service I am owed, as a homeowner in the ****** at ******* by contract, and have not received for approximately 18 months. Translated: Sentry Management, as a representative of the *** and acting on behalf of the ***, has contractually failed to fulfill their duties for our community, the ****** at ********************. As a result, I have suffered financial loss, as well as great emotional distress. My financial loss is calculated as follows: I pay $92.75 per month per my contract to the ***. For 18 months that is $1669.50. Per communication last received from Sentry Management, 60% of the *** fees collected is distributed to irrigation,a contractual service I have not received for at least 18 months. Therefore,for 18 months, at 60% of $1669.50, I lost $1001.70. In addition, I have severe physical limitations. My spouse is disabled. My mother is 82. However, I purchased and have gone through 3 garden hoses in an attempt to save our grass.The problem: The outdoor faucet connection is on the middle of the wrong side of the house. This has complicated the watering process and destroyed garden hoses in the process. The cost of 3 garden hoses, as you will see in the documentation attached, is $169.97. In addition, I had a brand-new shrub die. The replacement cost is $45. I have attached a year's worth of unending communication attempts with Sentry Management. I'm given excuses every time. My total loss to date is $1216.67. This will continue to increase as there is no end in sight for the irrigation repairs to my yard. [And there is the increase in my water bill for the past 18 months that I have not added in.]
Sincerely,******************

Customer Answer
Date: 08/07/2024
I sent a reply and attachment this morning, August 7, 2024.
Sincerely,
********************************

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