Business ProfileforHolland Pools and Spas, LLC

I noticed overtime my pool was losing water. Seems faster than a normal evaporation. But I never had a pool leak on my life so I thought it was just evaporation so I kept filling the pool back up all the time on a regular basis.Then overtime seem to be getting g worse and I called Holland pools to let them know the situation. When speaking to the service department she stated that there was a patch done on my pool around the skimmer area after the pool was built. So I said can u come out and check and fix the issue. She said that they don't come out for leak detection that I will have to call a third party company for that. And she recommended a leak company and gave me a phone number to call for them to come do a test. There was a fee for the to come out for $389. I asked the service lady at Holland if she would cover the cost of the leak test because I had the p*** a few years and should not be leaking. She stated if the pool leak company comes out and finds that it was Holland fault they would reimburse for cost of leak test and fix issue. So I told her ok I will call and schedule appointment and let Holland know. So when the pool leak company came out they found that it was a leak at the skimmer again and they said it looks like the patch that was put on again from Holland pools failed. And was one of the leaks that was in the pool and they also found a main drain leak at the bottom of the pool. I paid the bill of $389 for them to do a temporary patch and I called Holland pools immediately for them to know the situation. A person named ******* calls me about the situation and flat out told me they are not going to fix issue and not covering it. It made me upset and started throwing it back at me. After talking again about situation he calmed down and then he said he will probably reimburse me for pool leak and send someone out to patch everything. He was going to call in morning and never heard back. I've been calling and texting and no response.