Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was getting a trial sample of this product. I have been getting regular shipments since November. In December and January i mailed the product back "Return to Sender". In December I called and they said it was cancelled. I called again on Jan 5th and they told me it was cancelled and i received an email confirmation. I called again in February 7th and again got email confirmation that it was really cancelled. I was told that my credit card would be refunded for January 239.99$ in 3-5 business days. I called again today 2/14 because it was still not posted. They assured me it would be posted shortly. Sorry, but nothing to trust here. I hope you can help.Regards

  Business Response

  Date: 02/18/2025

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As per checking, your account was canceled and fully refunded for the recent order on02/14/25. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, you won't receive any further charges and shipments. 
  
  Thank you

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22942203
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/21/2025

  Hello *****,

  We sincerely apologize for any inconvenience this may have caused you. If you have returned the products without an RMA number, the return will be considered invalid.
  
  Please be advised that, as per our terms, any packages marked "Refused," "Cancel," or "Return to Sender" without an RMA number will not be processed for a refund. Additionally, products/packages without an RMA number will be destroyed, and no credit will be issued.

  As a one time courtesy, we went ahead and issued an additional refund of $239.99 for the second order. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously resolved an issue with this company, although it took about 2 months. In early January, same company shipped the same order to me, by computer mistake. When speaking to *** on Jan 17, was told to return product w/ RMA#6AE42BB5D100. Also told refund processing (taking from 3-5 business days) Called again on Jan 24th same message. Reconfirmed procedure to return marking pack RTS with RMA#on outside of package as correct. Called 3rd time, on Jan 31st, given same message (refund in process) Called 4th time, Feb 5th spoke to customer support *** and finally to a Supervisor, indicating my file had been noted and should see refund within a week. Also assured my account was not set up for additional shipments. Given call reference # 5E3D693191 for easier access, should I need to call again. Confirmed this was a 3rd party call center in SE ****. Not really a part of Harmonyglow. After filing a complaint w/ my bank / credit card, I called again on Feb 10th. That ***resentative assured me refund in process, and should be in my account with in 24 hrs. Finally today called again (Feb 14th) No refund, no good reason and no Supervisor to escalate problem to. If I thought there was a way to handle the $189.99 via small claims court, I'd try. But given it's out of state, that's probably not realistic.

  Business Response

  Date: 02/18/2025

  Dear *******,
  
  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund.
  
  We have followed up with our billing department regarding your case but have not yet received an update. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and we are committed to resolving this for you promptly.
  
  Best regards,
  
  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clicked on a link to REVIEW an advertised CBD product as a sleep aid. This company then started sending me products & charging for them. I am in the process of trying to resolve this but the company has provided NO INFORMATION to contact the company. The reason Im filing this complaint is because the other day I now see they are stating ***** ******** is the manufacturer. When I clicked on it at the time it was advertised as a product ***** **** developed to help with chronic pain. Definitely deceptive marketing tactics are being utilized and people should be aware. I wont go into the fraudulent billing issues as there are many.

  Business Response

  Date: 02/06/2025

  Hello *********,
  
  We do apologize for any inconvenience this may have caused you. Our company is not associated with ***** ****. We have 3rd parties do our advertising and unfortunately, there are some that misrepresent our company for the sake of making sales. If you can send us the link to the ad we can find out which advertiser was doing this.  
  
  As a gesture of goodwill, we have provided a complete refund of $239.99 for the second order, without requiring the return of the products. Please allow 3-5 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased (1) bottle for @$30.00 , however (6) bottles were sent with a charge of @ $240 from my bank account. Then approximately 6 months later, another (6) bottles with another $240 charge to my account. Recently, in January, another (6) bottles with another $240 charge to my bank account. I have also observed another name on that charge from my bank account as ACVWELL. I have contacted company with no help or reimbursement; All bottles received have been returned, which I have to pay for having them returned. I am currently working with my bank on filling the fraudulent transactions. The return address for this company is: *******************************************************************. Please help me. I am on fixed income and need the funds returned ****. And help to STOP any additional shipments. I DO NOT WANT!

  Business Response

  Date: 02/06/2025

  Hello *******,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package. 
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  Moreover, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent January order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It must have been 6 months ago because I just received another 6 months supply. I tried to cancel the order 6 months ago. I was only going to try 3 bottles, but they said it was six theiy were sending. I wanted to them cancel the order and they said it was too late and they would give me a consolation discount. I siad OK, but I didn't have a clue it was a subscription. I can't find where I need to go to cancel this order. I can't find any information to contact them to start the cancellation. Can you help me? PLEASE? Last package had **** Tracking # **** 6118 9956 0523 4398 81. Thank you in advance. I want my order cancelled. A refund would be icing on the cake. I want the order to quit coming and notice the order has been cancelled.

  Business Response

  Date: 01/29/2025

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one-time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered CBD Gummies from Harmony Glow's website in October. I did not see any information at that time about signing up for automatic shipments. This is the order info and amount I paid on a credit card: Order Number: 8A38A6AA18 Order date: 10/22/2024 In Dec. I received another shipment and immediately emailed the company to stop shipment after that point and to cancel my auto shipments, which they emailed back had been done. Last week another shipment was delivered. It comes with no return company name so I did not know what it was and did not refuse it. I email them again and they are strangely requesting my bank (re ***** contact them. I told them no way, and to cancel and that I was reporting them. I have not received any emailed shipment notifications or order numbers with either of these two subsequent shipments. Their email comes up with an unsecure warning.

  Business Response

  Date: 01/28/2025

  Hello *****,

  We hope this letter finds you well. We recently received your complaint regarding your request for a refund. We understand the frustration you must feel regarding this matter, and we sincerely apologize for any inconvenience caused.
  
  After reviewing your case thoroughly, we regret to inform you that we are unable to grant your request for a refund at this time. Our records indicate that you have already contacted your bank regarding this issue. In order to proceed further with your request, we kindly ask for your cooperation in arranging a three-way call with your bank.
  
  The purpose of this call is to verify whether your dispute has been successfully filed with your bank. Once we have confirmed this information, we will be better equipped to assess your situation and determine the appropriate course of action moving forward.
  
  We understand the importance of resolving this matter promptly and assure you that we are committed to finding a satisfactory solution. Your cooperation in facilitating the three-way call with your bank would greatly assist us in this process.
  

  Thank you

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22843436
  
  I am rejecting this response because:   They are a known fraud site and I will not give them any contact with my bank. I just ask that they DO NOT SEND ANY FURTHER AUTOSHIPMENTS to me.  My credit card has been charged for the last one that I did not want. Forget the refund. I will not accept any further shipments.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/14/2025

  Hello *****,
  
  We sincerely apologize for any inconvenience this may have caused you. To ensure we can assist you efficiently, we kindly ask you to initiate a three-way call with your bank to verify this case. This step is necessary for us to proceed with your request.
  
  Please contact us at ************** along with your bank to facilitate this verification. Unfortunately, we are unable to assist you further through email until we can confirm with your bank that there is no ongoing dispute related to this matter.
  
  Thank you for your understanding and cooperation.
  
  Best regards,

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22843436
  
  I am rejecting this response because:  I will not put any outside firm in contact with my bank.  I cancelled my credit card instead. The number they have is no longer valid so they can't do anything.  Who ever heard of a seller asking you to do a three way call with a bank to cancel an order!  That is why I contacted BBB in the first place. I will not do that.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/21/2025

  Hello,

  We need to reassure also that the dispute you initiated to file in your bank should be dropped, If the dispute was not canceled the refund will not go through, Please call us along with the bank on the other line to ensure that we can provide you with the best possible assistance. This way, we can discuss additional options while also receiving confirmation from your bank that there are no ongoing disputes.
  
  
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered CBD Harmony Glow gummies on 12/15/24; deal was buy 3 get 3 free...I was charged twice the amount for a total of $239.99. Upon researching this company, I called my credit card to dispute the over charge. When I received the product, there was no packing slip or return instructions. I called the company and was told that I cannot return the product because of the dispute with my credit card company. I asked to return the product for a refund as it has never been opened and was told I could not return for a refund. I was over charged for a product and have no recourse but to dispute with the credit card company. I will gladly send back if provided an address on where to mail and the assurance that I will be compensated for the returned product. I was lied to regarding the buy 3 get 3 free and now I cannot return product that has not been open; this is not the correct way to do business. Buyer beware!!

  Business Response

  Date: 01/14/2025

  Hello ***,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. The standard price for a single bottle of HarmonyGlow CBD is $79.99. However, we offer a special bundle deal where customers can acquire three bottles for a total price of $239.99. In addition to this offer, we include three additional bottles for free, effectively reducing the cost per bottle to $39.99 when considering the total cost divided by the six bottles included in the package.
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Sincerely,
  
  ***** *****
  Account Manager
  ************** 
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package that I did not order was received by the end of November. and charged to my credit card for the amount of $239.99 on November 25, 2024 by the name of ACVWELL. It was returned as per OK from Harmony Glow CBD on December 6, 2024 by **** tracking No 9534 6161 8598 4341 0816 53 and delivered. To this day I was not credited by ******* and filed a dispute with the Credit card company.

  Business Response

  Date: 12/30/2024

  Hello Georges,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Thank you
  

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-4 Ordered products from Harmony Glow CBD Gummies and Oil. Called company, canceled ordered and any further shipments. Mailed product back to company for full refund. Verified Tracking **** #, company received. Called for my refund Advised there is a $10 restocking fee per item. Advised, I will not pay a $10 restocking fee per item. Nothing viewed on purchase document stating of this unknown notice. I have made multiple calls to verify where my refund is? Each time I am told something different. Finally asked to speak with a manager. Operator states not there and will need to call back. Ask when the manager would be there, am told will need to call back. I don't know what else I can do on my end to get my refund. I am asking for your help to file a complaint against the company. And help me get my refund of $299.92. Thank you

  Business Response

  Date: 12/18/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you
  
  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22688626
  
  I am rejecting this response because:
  
  
  Thank you for your time. I appreciate you. I am requesting your assistance to continue to pursue Company Harmony Glow CBD Gummies for my refund. As to date January *******, I have not received my refund in the amount of $299.92 for merchandise returned **** on 11/21/2021. The package was delivered and signed for on 11/26/2024 by Harmony Glow CBD Gummies in *****, **. I also have not had any call or contact from or with this company to settle their lack of customer service or refund, since I open up a Consumer Complaint with BBB Serving ************ on 12/14/2024. Please see attached **** information as proof merchandise was returned to this company.
   
  Thank you for your time, if there is any other information I can provide please advise.
   

  Business Response

  Date: 01/16/2025

  Hello *****,
  
  We would like to apologize for the delay that has taken place in refunding your money for HarmonyGlow CBD. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. Once we receive a response from our billing department, we will reach out to you to clarify further. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  ***** *****
  Account Manager
  **************