Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back 3 shipments. One today this was cancelled a month ago. And by phone 2 months ago keep charging me $239. A month

  Business Response

  Date: 04/25/2025

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

  If you have returned the products without an RMA number, the return will be considered invalid. Please be advised that, as per our terms, any packages marked "Refused," "Cancel," or "Return to Sender" without an RMA number will not be processed for a refund. Additionally, products/packages without an RMA number will be destroyed, and no credit will be issued. Unfortunately, the fulfillment center can only process return packages if an RMA number is clearly displayed on the outside of the package.
  
  As a courtesy, we have issued a full refund for the recent order today. Please allow 3-5 business days, depending on your bank's processing time, for the credit to reflect back in your account.
  

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

   

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had canceled my subscription with Harmony glow after my first order. Then I on 11/28/24 they took $239.99 out of my account. Not long after they sent me the product and I sent it right back to them. I have called them repeatedly about this and all I get is the run around. On my card it shows it billed as *****************

  Business Response

  Date: 04/08/2025

  Hello *****,

  I understand your frustration, and I apologize for the continued delay in processing your refund. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers.I appreciate your patience throughout this process.
  
  I've reached out to our billing department again to expedite the update on your refund status. Please rest assured that we are actively working on resolving this issue and will provide you with a concrete update once we receive a reply from our billing department.

  Thank you

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned my order for CBD gummies using RMA number provided by cbd gummies FC238E8E5F14 US postal service tracking number 9405 5118 9956 0576 3831 42 Mailed on Feb 04, 2025 Delivered on Feb ******* I've called customer service 4 times since they received the return but they have not credited my credit card with the purchase price of $239.99

  Business Response

  Date: 04/03/2025

  Hello,

  I truly apologize for the long wait and completely understand your frustration. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers.

  I've reached out to our billing department again to expedite the update on your refund status. Please rest assured that we are actively working on resolving this issue and will provide you with a concrete update once we receive a reply from our billing department.
  
  

  Thank you

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23146654
  
  I am rejecting this response because: This is the same response I received on;

  2/10/25, 3/18/25, 3/19/25, 3/25/25, 4/1/2 the response is the same. I need a refund. I returned the product unopened on 2/4/25 with their RMA # FC238E8E5F14 Ive been waiting 2 months with many promises it will be credited to my credit card in 5 to 10 days and it has not been done. This company still owes me the refund  and I expect it promptly credited to my credit card account.

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 04/07/2025

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23146654
  
  I am rejecting this response because:This is the same response we have been getting since Febuary 10, 2025.  This order was rejected immediately after it was placed, but they sent it anyway. All product was returned unopened on Febuary 10 2025.  They advertise the product to be one price which was ***** a by credit card as soottle and then Harmony Glow charged me for 6 bottles at 239.99.  I expect Harmony Glow to  credit my credit card immediately.  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some cbd gummies I thought were $39.95 a bottle but instead of 1 bottle I got 6 and they charged me $239.00 .Then they had some kind of computer glitch and ended up sending me 4 more bottles a few days later and charged me another $239.00 I sent all of it back . This all happened January 2nd 2025. Since then Ive been trying to get my money back with no success, they keep telling me to call back in 3-5 buisiness days

  Business Response

  Date: 04/07/2025

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23143404
  
  I am rejecting this response because:
  I have been waiting for an answer since January always get the same answer , check back in 3-5 buisiness days, waiting on billing department . They got their product back now Id like my money back .  
  Sincerely,
  
  *** ******

  Business Response

  Date: 04/08/2025

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund on 04/07/2025 as the customer requested. Please allow 7-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23143404
  
  I am rejecting this response because:
  The company has refunded 1 of the payments but now they are saying Ive been refunded in full but I havent been Im still waiting for the second refund of $239.00
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have received my refund in full, they put both charges back in my account.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product I bought was more than advertised so when I got the product I didnt even open the package and sent it back for a return and after many months of no refund and countless e mails asking for information they constantly apologize and say they will get with the refund team to resolve it and it goes on and on again all I want is my refund

  Business Response

  Date: 03/27/2025

  Hello *****,

  Thank you for reaching out, and we sincerely apologize for the delay in processing your refund for (HarmonyGlow CBD).
  
  We have followed up with our billing department regarding your case. Please rest assured that we are actively monitoring the situation and will notify you as soon as we receive any information.
  
  We appreciate your patience and understanding, and we are committed to resolving this for you promptly. 
  
  

  Thank you

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec.20, 2024, order placed, then when I saw the invoice emailed to me, I canceled that wasnt what I ordered the same date. Got that it was canceled. Dec. 31 said canceled by email. (Cancel confirmation #FHQ-WCGCK-681) Then I got them in the mail, I called ************** said it was canceled, they said it was too late. Gave me the address how to send back take to the post office because only PO #, I paid ***** to ship back to them. I called 1/27, 1/29, 2/13, 2/27, 3/10, I always got the same answer on my refund they would put me on hold, come back billing is checking on it, said 3 to 5 days on refund, problem with system. Then I also sent emails to them on m refund We sincerely apologize for the delay in processing. due to unforeseen issues, there is a delay in our system.. every time this is what they say, today is March 20. They owe me ****** is what was put on my card, they said they would take some off due for opening the box, but no company name on the box just PO *****************************. I opened it because I thought it was something I ordered from ******.

  Business Response

  Date: 03/26/2025

  Hello ****

  I truly apologize for the long wait and completely understand your frustration. Waiting for weeks to receive a refund is certainly not the experience we want to provide our customers.
  
  We are still awaiting an update from our billing department, and I assure you that we are actively following up with them. I understand how important this matter is to you, and I appreciate your patience during this time. Ill make it a priority to keep you updated and will escalate this internally to ensure we get a resolution as quickly as possible.
  
  Thank you

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23093025
  
  I am rejecting this response because: I have been told the same response since Dec. 2024 and Jan, Feb., Mar. of 2025. Always billing issueper phone calls and emails.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/02/2025

  Hello,

  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23093025
  
  I am rejecting this response because:

  I have heard this same thing for about 4 months, where is your financing ***** Located...

  I just want my refund, send check if necessary. If you can find that *****
  
  Sincerely, 
  **** ****

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 13 harmony glow took ****** an $59.99 out of my acct without my consent an upon me calling them they refunded me only ****** but then on Jan 13 they took out another ,****** an they are refusing to refund me they keep pushing me off into the next worker . It's so beyond stressful they currently owe me $299.98

  Business Response

  Date: 03/12/2025

  Hello ******

  I sincerely apologize for the frustration this delay has caused you. I completely understand how upsetting this situation is, and I truly regret any inconvenience.
  
  Please know that we are actively following up with our billing department and are prioritizing your case. As soon as we receive confirmation, we will reach out to you immediately with an update.
  
  Thank you
  

  
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23052842
  
  I'm sorry for delayed response I have had some personal issues the company has not given me a refund yet I need help with this claim

  Business Response

  Date: 04/07/2025

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23052842
  
  I am rejecting this response because: that's ****** I'm on a fixed income I have sent there product back via ***** They took the money out of my acct and I did not consent to them doing that I sent back everything that was sent to me. I am on a fixed income I live alone and I am a widow I simply cannot afford to loose ****** . I have tried my best to work with the company I have been very patient as I realize mistakes happen I need my money.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/2004 I purchase these CBD Gummies from ******* for $239.99, I have no clue what the $59.99 charge is. When I ordered these nothing indicated I was signing a subscription. On 1/26/2025 I received a second shipment of 6 bottles I notified their customer service department and they gave me an RMA for a full refund when they received the product. The product was returned and they credit my account for $179.99 not the $239.99 as promised and the $59.99 unknow charge. Then on 1/26/2025 I received a third shipment. Once again, I called customer service. I talked to **** on Sunday the 26th of Jan around 6 or 7 PM. She told me that it was their mistake and take the product to the post office as return to sender she told me I would not have to pay for the return. I tried to return the product but the post office told me I would have to pay for the return unless I had a return label. I called customer service gain and was told to keep the product and they will process my refunds. They also assured me that my subscription was canceled.Cancelation reference number 3D76CAFEA2 for CBD Gummies Careharmonyglowcbdbrands *********************************************** Thank you,> Customer Support Cancelation reference number 3D76CAFEA2 for CBD *********************** of 2/7/2025 I still did not receive my refund. I called customer service again and spoke to *** at 9:15, she advised me they were having uses but the refund is in ********** off 2/19 I still did not receive my refund. Called again on 2/19 at 1:14 spoke to Lesi she told me they will send it as soon as *********** date 3/5/2025 I still have not received my refunds of $119.99 from the 2 shipment and $239.99 from the third shipment. For a total of $359.98 I appreciate your assistance and help with this problem.Thank you

  Business Response

  Date: 03/06/2025

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23024920
  
  I am rejecting this response because: I have been told the same thing for 3 months. It is time to issue me a credit to my account at the very lest an exact date that I will see the credit in my account.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 03/12/2025

  Hello,

  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. 
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23024920
  This is the same response ever time I reach out to you folks so you can understand why Im skeptical. This issue has been going on for 4 several months. While It is not my place to question your finance department 4 months seems a bit excessive to process a simple refund. While I appreciate understanding and your goal in your response. I would hope you understand my patience with receiving the same response for they past 4 months.  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 bottles of clarity bloom cbd gummies on 12/19/24 in amount of $189.99. I received 4 bottles of harmony glow cbd gummies, which is nothing but a vitamin. What i ordered was advertised as clarity bloom, which was advertised as for copd. I sent the bottles back and they were received by **** tracking #********************** on 1/6/25. Advised I would receive refund in 5 to 8 business days. Never received and have contacted them numerous times saying billing department was issuing a refund in amount of $149.99, since 1 bottle was opened. This has been going on way to long and this is total misrepresentation of the product I ordered and paid for. It also cost me $12.09 to return the products they sent to me. I would like to be compensated for that also.

  Business Response

  Date: 02/25/2025

  Hello ****,

  I understand your frustration, and I apologize for the continued delay in processing your refund. I appreciate your patience throughout this process.
  
  I've reached out to our billing department again to expedite the update on your refund status. Please rest assured that we are actively working on resolving this issue and will provide you with a concrete update once we receive a reply from our billing department.
  
  Thank you

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very deceiving company. The price listed as $59 but my card was charged an extra $239 for a total of $298. You cannot call this company by phone and talk to anyone. The only response was by email and they stated that its my fault for not reading the fine print. They are targeting seniors to scam them out their money. I am 76 years old and on a fixed income. We returned the items and still have not received a refund yet. Its been 2 weeks. I just I want my money back and dont want them to charge me anymore. I have also had to replace my debit card twice since this purchase due to fraud alerts from my bank. I wouldnt be surprised if they were selling customers info.

  Business Response

  Date: 02/25/2025

  Hello ******,

  I understand your frustration, and I apologize for the continued delay in processing your refund. I appreciate your patience throughout this process.
  
  I've reached out to our billing department again to expedite the update on your refund status. Please rest assured that we are actively working on resolving this issue and will provide you with a concrete update once we receive a reply from our billing department.
  
  Thank you

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22978589
  
  I am rejecting this response because:
  The items were returned on February 1, 2025. We were told the money would be returned in 7-10 business days. I think thats more than enough time. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/06/2025

  Hello,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This concern was raised and handled by the ********************. It takes time due to the refund policy and procedures. In the meantime, we are asking again to expand your patience. No worries, we assure you will receive the refund as soon as possible.
  
  

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 22978589
  
  I am rejecting this response because: 

  Im keeping this open until I receive my refund. 

  
  Sincerely,
  
  ******** ******