Complaints

This profile includes complaints for Dental Care Alliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dental Care Alliance, LLC

  6240 Lake Osprey Dr Lakewood Ranch, FL 34240-8421

• 

  Fatse Dental Center, LLC

  324 Elm St Ste 202A Monroe, CT 06468

• 

  Lighthouse Dental Care

  88 Ryders Lane Stratford, CT 06614

• 

  Premier Dental of Connecticut in Farmington Valley

  1245 Farmington Ave West Hartford, CT 06107

• 

  Dentist's Office of Hudson Valley

  1733 Ulster Ave Lake Katrine, NY 12449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received dental work at the Gentle Dental office in ******, ** around ********* They performed two root canals and installed a lower bridge anchored to my canine teeth. One root canal (lower right molar) rotted and broke, requiring extraction in *******. The second (lower left molar) has a cap that does not fully cover the tooth, which is deteriorating. The bridge involved full enamel removal from both lower canine teeth, but neither tooth was covered by the bridge, and now both are rotting and causing active dental issues and likely infection.I left for ******* in 2021 (I recently moved back to ******** in June of 2025) and now have no insurance or ability to pay out-of-pocket to correct these issues. The ****** location has since shut down, and I was told my records are now held by St. Clair Shores Gentle Dental, which is still operating under the same company.This is a serious matter of incomplete or negligent dental care that has left me physically and financially harmed. I am requesting help from the active company responsible for this chain.

  Business Response

  Date: 07/15/2025

  On 7/15/25, the Office Manager attempted to contact the complainant directly to address all concerns and discuss next steps towards a successful solution, however the phone number submitted with the complaint is invalid.  We request the complainant verify and update their phone number or contact the office manager directly at **************. Thank you
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23576140
  
  
  

  I am rejecting the businesss response because while a refund has been offered, they have declined to provide any corrective treatment for the harm caused by their prior work.
  
  Additionally, the businesss statement that they could not reach me by phone is inaccurate. My phone number is valid, and I saw the call attempt, but it was screened by my device (which they could have followed up on, especially since we have been actively communicating via email throughout this process). There was no indication in our emails that they couldnt reach me or that contact was an issue. 
  
  I am still seeking a repair solution or assistance beyond the refund, and I would like the BBB to continue facilitating this conversation.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30/2024, I had a consultation with VA smiles (*********************************************) to explore whether I could get a mouth device to mitigate mild sleep apnea. I was told that they would find out if my TRICARE insurance would cover part of the $******* cost of the device. Statement invoice (dated 5/5/2025 from VA Smiles:"10/31/2024 - Pri claim - sent (******) Closed 11/6/2024 - PMT INS -ERA 835 (Dos: 10/30/24) (-******)12/11/2024 - Oral device/appliance Custom (Code E0486) $4,000.PMT ******************* (*********) note: this is where I paid what I thought was my share of the expense of the device)12/16/2024 - Pri Claim - sent (*******) Closed"At 12/24 appt, I understood that my share of the expense of the device was $2000.00. I agreed to purchase since insurance would cover half the cost. Had I known at this juncture that I would have to pay $4,000, I would have instead opted to pursue an insurance covered sleep apnea machine.I was told in December that the device may not be delivered by the end of the fiscal year and therefore I might have to pay more. I was NEVER told that I my insurance would not cover anything.I picked up the custom device on 3/5/2025. At that time I was NOT told that TRICARE would not cover this.I finally received a bill for $2,000. on 5/5/2025.On 7/1/2025 I called my insurance. They have NO record of receiving an insurance claim from VA Smiles. I also learned that because VA Smiles was not a network provider, they would not cover anything from them. On 7/1/2025 I called VA Smiles and was told that their 3rd party associates told them in 12/24 that ******* required a down payment of $400 (which I'd met) and would cover either 80/20 or 75/25 for the device. This was false of course. VA Smiles told me that ******* denied the claim on 3/25 or 27 2025.I believe that I was deceived by this business.Consumers should be aware of this so that it doesn't happen to them.

  Business Response

  Date: 07/16/2025

  This complaint pertains to the VA Smiles of ******************** office in *****************, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice,and we respectfully request this complaint be removed and listed under the appropriate business name. 

  Nevertheless, we have referred the matter to the practices Leadership Team which investigated the allegations made. The Office Manager attempted to contact the complainant by phone to address all concerns and work towards a mutually agreeable resolution. A voicemail was left requesting a return call; however, the complainant has not responded.  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 main issues with recent experiences with Dental ************** of *********. Essentially, they have shown no reason to perform quality work (in one case, my primary dentist there is exceptional) and no reason to make much effort to work with insurance as all risks and costs fall on the patient with no business ***************** great personal expense, they did a root canal, extraction, and implant. It later fell out. No guarantee, no replacement, no apology, no tooth. Those fees should be refunded. To me, this shows no need to do good work and no standing behind the work. This was a specialist there, not my primary dentist there. Secondly, they did work on different teeth in August 2024. In the Fall of 2024, I received a claim denial letter from insurance that said the dentist needed to sign proving that he did the work. I took that in to Dental One and they said "we receive them too and we'll take care of it". In January 2025, they tried billing me for the insurance portion. I pushed back and they asked ME to call insurance and see what they needed. I called insurance, they told me what they needed and I relayed it to Dental One. This went back and forth for months, sticking me in the middle of their billing. As a in-network provider, I expect the dental office to know what is needed for insurance. I then was threatened with the account going to collections and they sent a letter saying they were refusing all but emergency work. Although I had paid the patient responsibility at the time of service, I called the manager of the office and made a temporary $500 payment and asked to temporarily set up a payment plan while THEY worked with insurance. Before I even set it up, it was sent to collections and they hound me constantly. I've talked to insurance many times about this, they very clearly tell me what they need and I relay that to the office. Ultimately, Dental One said they tried too many times and were done. Emails and calls go unreturned.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  You haven't heard from them, that's interesting.  Dental Care Alliance seems to be the overarching company over my local dentist office.  I suppose it could be a coincidence but I did hear from my local dentist office on 6/30.  I spent 45 minutes talking to the office manager at my local dentist office.  Working with insurance requirements seems to be tricky so I feel bad for billing departments but in this scenario, they stuck me in the middle and I neither know insurance requirements or what the dental office has or has done for meeting those requirements.  Rather than working to resolve it with insurance, they ultimately dropped the charges on me and sent me to collections.  It seems all is well now and collections appears to have been called off.  
  
  The local dental office manager was somewhat stuck in the middle but this appears to now be resolved.  
  
  Thank you for facilitating this as this had been a nightmare for me for 6 months. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a dental appointment for a teeth cleaning with ******** Lynnhaven. When I went in for the appt, I was informed that I needed 18 x rays and an oral exam. Results of the oral exam indicated that the dentist recommended peridontal treatments despite the fact that I do not have peridontal disease. These treatments are not covered by my insurance and will cost me over $600 out of pocket. I declined the peridontal treatments as they are unnecessary and will cost a lot of money. Once I declined the peridontal treatment, the dentist refused to do a cleaning of my teeth stating they would not see me unless I did the peridontal treatments first. This is absolutely unfair that I cannot get my teeth cleaned unless I pay several hundred dollars for unnecessary peridontal treatments. They are only trying to make money off of patients by requiring unnecessary dental treatments and should be investigated for this. The dentist was Dr. ***** of ********.

  Business Response

  Date: 06/27/2025

  ******** Dental Associates - ***************** (******** Dental), has received the above referenced complaint filed with the Better Business Bureau (BBB). At the outset, ******** Dental notes that it takes every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with ******** Dentals practices.
  
  Without addressing each and every misstatement and unsupported allegation set forth in the complaint, ******** Dentals review of this matter has confirmed that the provider upheld the highest standards of care and offered the appropriate treatment suited to the patients dental needs.
  ******** Dental denies the allegations set forth in the complaint.
  
  ******** Dental also notes that the relationship between a dentist and a patient is a very personal one. It requires compatibility, trust, and mutual respect, among many other qualities. Over the course of the most recent communications with Miss *******,she was verbally abusive to our staff. As much as ******** Dental would like to continue to provide care to Miss. *******, ******** Dental cannot do so under those circumstances. Accordingly, ******** Dental appropriately dismissed Miss.******* as a patient of the practice, while remaining available for a period of 30 days to assist Miss. ******* in seeking care in the event of a genuine dental emergency.
  
  In light of the foregoing, ******** Dental considers this matter resolved. 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this Dental practice for a routine cleaning. I had an update to my insurance and the receptionist, *****, said they did accept my new insurance, fidelis ambetter.I have been receiving bills and emails ever since, and now they are threatening to send my account to collections.If I knew they in fact, did not accept my insurance, I would've walked out.I do not feel I should be financially responsible for this businesses mistake.

  Business Response

  Date: 06/06/2025

  This complaint pertains to the Family Dental Group of *********************** in ********************, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice, and we respectfully request this complaint be listed under the appropriate business name. Nevertheless, we have referred the matter to the practices Management Team which investigated the allegations made. On 6/5/25, the Office Manager attempted to contact the complainant by phone to address all concerns and provide additional information. A voicemail was left requesting a call back.We encourage the complainant to contact the office manager at their earliest convenience to ensure a timely resolution. 

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  They agreed to waive the charge 

   

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Dental One approximately six weeks ago complaining of my tooth hurting and swelling. They recommended after x-rays I need my tooth extracted. At that time I agreed and they made me a flipper because I told them I didnt want extracted without a partial. They scheduled me the next day to see the oral surgeon. He was under impression I was going to have him do the tooth implant. I told him I have an oral surgeon who did multiple tooth implants in the past and will go to him. Only want him to do the extraction. The oral surgeon said I can get the tooth extracted there and can pick up partial in 3 weeks. I ordered the partial there because I thought I was having extraction there. When I went to my oral surgeon he didnt want to use the partial made. He didnt use this at his practice. I had to pay $800.00. I already paid $1000 at Dental One on 4/22/25 for a partial. My surgeon said to call to get reimbursed minus lab cost. I called Dental One who was untruthful by changing the facts by saying I didnt want my tooth extracted there. Why would I have a partial made there to have it installed at another oral surgeon?Makes no sense! I had multiple tooth implants and the oral surgeon will fit you for the partial. I feel I should be reimbursed since they didnt honor their fulfillment by denying me having extraction there because I didnt want tooth implant there. They even called my oral surgeon office and I was told the person called from Dental One was more concerned why I was going there. This is my decision to make! I deserve my money back! Please help.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second proofread. I tried to mention about the s**** and glue. You can explain better, if needed.Formal Complaint Regarding Dental Implant Treatment Dear Dental Director or Regional Manager,I am writing to express my concerns regarding the dental implant treatment I received at your office on April 7, 2025 at 2:00pm to receive the implant crown. When I got there, I was informed that the crown was damaged. Dr. ******** informed me of the damaged crown. She stated that she would replace it. I was never told it would have been a different procedure of how it would be placed onto the implant until I arrived there on May 12, 2025 at 1:00pm to receive the new crown. She stated that I can choose which one I wanted. I was so confused and didnt comprehend why would she be asking me a question like that, when we both knew I was there to receive a new crown because the first one was damaged due to a crack in it. Also, I was under the impression it would be screwed on; however, it was glued on top of the s**** She made a new impression and used a different label and it was a new color. Despite following the directions of not eating for an hour, once I got home I realized that the implant color was a grayish color. I called the office the next day to inquire what is going on. I still have yet to have this situation resolved. As of today, I was offered to get money back but not all of it. ********** Office Manager, said she will send the insurance their money back but not my portion of the money, which has significantly impacted my daily life. I have to walk around with a face mask after spending thousands of dollars. Please contact me at your earliest convenience to discuss this matter further. I can be reached at ************.*This was what was sent out to them on May 19, 2025. I still have yet to have anything resolved.

  Business Response

  Date: 06/27/2025

  This complaint pertains to the Dental ************** of ************ office in ****************, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager contacted the complainant directly to address all concerns and determine a successful solution. This matter has been resolved.

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeat issue.Multiple requests to email me or send my final statement through ****. Office manager ***** has not responded. No email or paper copy received. *****************************

  Business Response

  Date: 05/23/2025

  This complaint pertains to the Towncare Dental Associates of ************************, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be listed under the appropriate business name. Nevertheless, the Office Manager contacted the patient directly to address all concerns. The statement was sent via email on 5/20/25 and resent on 5/23/25. As requested, a paper statement was sent certified mail on 5/23/25. This matter is resolved. 
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23363745
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23363745
  
  I am rejecting this response because: I have not received a call from the manager to resolve this. 
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 06/02/2025

  Statement was sent certified mail to ensure delivery: **** attempted delivery and left notice left at residence on 5/27/25 at 2:18pm. Per **** notice, item is available for the individual to pickup at ****************** *********** or they can request redelivery. Tracking# **********************. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live solely on disability income so when I called this office for a consultation, I asked if there was a free consult. I would not have scheduled an appointment if there was to be a charge. I was seen by a dentist for five minutes (or less) who said he was unable to help my situation and left. I was asked to wait in that room while the tech (?) finished entering information into the computer. She called a second ****** in to assist her and I stated that I was told it was a free consult. I was told, "It should be.....I don't know." I go to the receptionist to check out and was charged $122.00 for the visit. I explained again that it was supposed to be a free consult and she simply shook her head no. I didn't feel comfortable arguing due to the number of people in the waiting room within listening distance. (You check out at the same window you check in at- inside the waiting room area.)I am adamant that I would NOT have gone for the consult had there been a charge. I specifically asked if a free consult was available and I was told yes.I have sent an email to which there was no reply and also left a review/comment on the website regarding this and still no reply. I feel as though I have been swindled since there has been no response to my attempts to contact them.

  Business Response

  Date: 05/22/2025

  This complaint pertains to the Dental Health Associates of *****************************************, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint listed under the appropriate business name. 
  Nevertheless, we have referred the matter to the practice's Leadership Team which investigated the allegations made. On 5/22/25, the Office Manager attempted to contact the complainant directly by phone to discuss all concerns and provide additional information but they have not received a return call. We encourage the complainant to contact the office at their earliest convenience for a timely resolution. 
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business did contact me and issued me a full refund.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The beginning of 2025, I began seeing Dr. ***** at Dental One (In years prior I had been a client of another doctor at Dental One, however, *they left the practice before 2025). So, I began seeing Dr. ***** to get a bottom plate of dentures. Dr. ***** referred me to an oral surgeon for work, first. Upon that work completion, I returned to Dr. ***** re dentures. A mold was taken of my lower mouth. It was sent off to get teeth impression. The dentures came back but didn't fit properly. At the next visit, the dentures STILL didn't fit properly. They were filed down & inserted into my mouth. I took them home tried to wear them but got sores in my mouth. I Took the dentures back for adjustment. They took pics of sores in my mouth (due to dentures). They never fit properly. On May 9, 2025, I went to see abt my dentures. I went through the arrival process, stated why I was there. There was a ************ w/the receptionist & other staff member. I was eventually told by the receptionist that the doctor couldn't see me unless I paid a bill from 2023 of $66. I have been seeing Dr. ***** since early 2025, why was I never told abt owing a bill from my previous doctor? I was embarrassed because I was told this in front of another customer vs discreetly. From the beginning I provided my insurance card w/o problems. I want to be reimbursed for the insurance payments Dental One has already collected. And, they never got my dentures to fit properly & I do not have them. If I allegedly owed the practice $66 dollars why wasn't I told this or shown records proving it to be? I wish to be reimbursed for my time as well.

  Business Response

  Date: 05/28/2025

  This complaint pertains to the Dental ************** of ********* office in *********, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice,and we respectfully request this complaint be listed under the appropriate business name. Nevertheless, we have referred the matter to the practice's Leadership Team which investigated the allegations made and ensured reasonable steps were made to resolve the complaint.  A refund is not warranted, and the Office Manager addressed all concerns with the complainant directly.