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Find a Location

Dental Care Alliance, LLC has 129 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDental Care Alliance, LLC

    Medical Service Organization
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    72 complaints closed in last 3 years

    31 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Dental Care Alliance, LLC has 129 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6240 Lake Osprey Dr, Lakewood Ranch, FL 34240-8421
      BBB File Opened:
      1/31/2005
      Years in Business:
      30
      Business Started:
      11/1/1993
      Business Incorporated:
      12/31/2002
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Advanced Dental Care of Clearwater
      • Advanced Dental Care of Citrus Park
      • Advanced Dental Care of Brandon
      • Advanced Dental Care of Lakewood Ranch
      • Advanced Dental Care of Sarasota
      • Advanced Dental Care of Englewood
      • Advanced Dental Care of Bradenton
      • Advanced Dental Center of Tampa
      • Dental Specialty Center of Naples
      • Main Street Children's Dentistry and Orthodontics of Cape Coral
      • Towncare Dental of Naples
      • Towncare Dental of Fort Myers
      • Advanced Dental Care of Temple Terrace
      • Manatee Dental at College Plaza
      • Manatee Dental of East Bradenton
      • Towncare Dental of Bonita Springs
      • Towncare Dental Associates of Cape Coral
      • Naples Center for Cosmetic Dentistry
      • Dental Specialty Center of Bonita Springs
      • Dental Specialty Center of Cape Coral
      • Dental Specialty of Fort Myers
      • Main Street Children's Dentistry and Orthodontics of Fort Myers
      • Main Street Children's Dentistry and Orthodontics of Naples
      • Dental Care Aventura
      Business Management
      • Mr. David P. Nichols, CFO
      • Kelly J Stillman, Director of Communications
      Contact Information

      Principal

      • Mr. David P. Nichols, CFO

      Customer Contact

      • Mr. David P. Nichols, CFO
      • Mr. Steven R. Matzkin, CEO, President
      • Mr. Mitchell B. Olan, COO, Vice President
      • Ms. Shawn Wherry, Vice President of Marketing
      • Dr. Michael Childers, Director
      • Dr. Marshall Spoto
      • Dr. Natalyz Ivanova
      • Dr. Mounika Falemban
      • Mrs. Elena Bielfeldt, Office Manager
      • Dr. Tania Villar
      • Trixie Maher, Office Manager
      • Dr. Jonathan McCartney
      • Carol Vaticano
      • Ms. Shannon, Manager
      • Ms. Angela Cossentino
      • Diane Kuzmich, Manager
      • Dr. Dennis A. Corona DDS, Dental Director, West Florida
      • Ms. Robin Ambrosius, Regional Manager
      • Mr. Michael Bileca, President of Florida Operations
      • Mr. Dwain Shearer, Northern Divison Sr Vice President of Operations
      • Mr. Don Gallo, Chief Dental Officer, Southeast Florida
      • Kelly J Stillman, Director of Communications
      Additional Contact Information

      Fax Numbers

      • (941) 914-9684
        Primary Fax
      • (727) 530-9729
        Other Fax

      Phone Numbers

      Customer Complaints

      72 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      My children both started here for braces almost 3 years ago. The original orthodontist left and went to *********************** we followed her out of necessity. She then left ***********************, and for over 2 months we had no appointments!!! A new orthodontist finally came (he was great) he discovered my one daughter who had already had her braces removed had NOT had her teeth finished correctly. She had to have braces put back on!!! The other daughter also who was supposed to have her braces off around September/October of 2023 was told she'd have to be in them for several more months. Fast forward to when even though we hated the drive we loved the new orthodontist he had enough of the office politics as well as cleaning up a mess he didn't create and left! My children haven't been seen since January for braces and now can't get in until May 2nd! Parkville location was called and was told about this issue and that we wanted to be switched back to our original location as they were the ones who sent us to *********************** and it would be considered a transfer case. At this point I don't care we have been through 3 orthodontists and their braces are going to be on almost a year more than we are supposed to be!!!!! I have been a nurse for 18 years and this is by far some of the most incompetent medical/dental care I have ever witnessed.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Meritt T

      1 star

      12/21/2023

      We moved to *********, ** recently from Montgomery County, MD and I looked for a new dentist for my children. I spoke with the office at Dental ************** in *********, confirmed they accepted my children's dental insurance and made appointments. After the first cleaning, they handed me a bill which included services I did not ask for; namely expensive panoramic x-rays. I was blindsided. I paid the bill and went home and called their insurance so I could understand the charges. There should have been no charges. They decided to charge me before submitting to their dental insurance. Unfortunately, my son can only get a panoramic once every three years so I know I'm going to get charged for a very expensive and unneeded x-ray. The worst part is that I tried to call and speak to a manager and have a calm, informed discussion with her. She was immediately defensive and instead of hearing me just insisted I should have known what services my son was going to be receiving despite not being told and it not being on their website. Very unprofessional. She insisted that everyone just knows what happens at first appointments. So my mistake was not having intuitive powers. If you want to go to this practice make sure you ask the questions because they do not offer up accurate information. Also, it is a big group and there are products and pamphlets everywhere. Ever go to a place and the only thing they seem interested in is upselling you? That's the vibe I got.

      Local BBB

      BBB of West Florida

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