Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Withdrawal transaction noted on bank statement of 11/5/22 for $216.24
  On same day called phone number ************* and spoke with employee Francis who continued to iterate that purchase was made by me and offered discounts in price. I continued that I never made purchases and requested a stop and full refund. Francis continued to insist purchases were made and refund could not be made until product return. Francis would not pass call to supervisor nor would he acknowledge that request to purchase was never made. Francis insisted on only a 50% refund now and final amount when product returned.
  As this was a purchase made against my card and not by me this solution is unacceptable but I accepted with Francis and attempted to stop payment with bank.
  The return information given to me to return product ( if it actually arrives- as I never ordered it) is for*********** Returns in Lakeland Florida.
  I wish to report this business as it is
  #1-charging against card number they have on record ( I previously made purchase I think about 8 months ago but cancelled when I realized I misread the price) This is in effect a fraudulent charge
  #2-Employee Francis has seemingly been given script to circle around problem and not resolve
  #3- Francis did not have a higher level of supervision to pass off to ( or refused to do so)
  #4- I would like this charge removed in total and reassurances that my card number has been removed from transactions in the future.
  Thank you
  ******************************************
  Thank you for your help
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 8, 2022/11/28) */
  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As per cheking, your account was canceled and fully refunded on 11/09/22. Rest assured, the account is canceled and you won't receive any further charges.
  
  Please let me know if there's anything else that I can do to help.
  
  Thank you

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tried to charge me 215 dollars for something I DID NOT order or authorize...thankfully their attempt failed..but I want it stopped..NOW!!
  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $40 product and they charged me $211!!!!
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello********,
  
  We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle plus tax ($12.00).
  
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  As a one time courtesy, we issued $59.99 today 11/09/22. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my********* card without my actually purchasing anything. They said the order was initiated by the consumer. I said I did not purchase anything. I was driving when the order was placed.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/07) */
  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. We received an order from you on 11/01/22. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.
  
  As a one time courtesy, we issued a full refund on 11/01/22 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (3000, 7, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Someone else placed the order in a fraudulent manner. Someone got my credit card information somehow and placed the order instead of me.
  Thank you for crediting my account for the fraudulent charge. I tried to explain that I was driving when the order was placed and could not have possibly placed that order.
  
  
  Business Response /* (4000, 9, 2022/11/10) */
  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with BBB about Trim Life billing me $199.99. The company responded saying they would refund my money by issuing a check which would take 7-10 days. That amount of time has come and gone. Still have not received a check. This appears to be theft from my account.. I'm considering taking further action.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Hello ****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  Please accept our apologies for the inconvenience this may have caused you. We will confirm with our billing department to look up the Check processed for you. Please allow us some time to check the refund, and we appreciate your patience and understanding. We assure you will receive the refund as soon as possible as promised. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If this is the same song and dance as my initial complaint (Aug or Sept 2022) with the BBB and these are just words by the company to placate me, I do not see this as acceptable. I, as the customer, with a promise of a refund within 7-10 days expect the company to do the right thing and follow through with the refund of $199.99. Returning the product to the company cost me $13.45. Please reimburse monies due in its entirety now for a total of $213.44. Thank you, I expect the check within 2 weeks from this date or I will pursue small claims court action.
  
  
  Business Response /* (4000, 9, 2022/11/01) */
  Hello ****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  
  
  Consumer Response /* (4200, 11, 2022/11/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will expect to receive the check by November 15, 2022 if not received by then I will proceed with small claims court proceedings.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See I had a charge in my Credit card yesterday Oct 20: 159.99
  And received a text that something was being **** to me
  
  Which I DID NOT order any thing yesterday.
  
  Call the support line the girl said that I ordered it yesterday and I said I was traveling -well we have all your information and I said well you can get that all online but I don't know where the heck you got my credit card. so now I have an RA number and I will be resending it but I'm ticked off that I am going to have to pay a separate fee to send it.
  HOW DARE THEY
  
  
  Also said I was notifying BBB
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Hello***********
  
  We do apologize for any inconvenience this may have caused you. All orders are consumer initiated and placed online. We received an order from you on 10/20/22. There is no way for us to place an order for you. You have to enter your credit card information on the checkout page and hit the submit my order button. Without you doing this no order would be placed. We have no way of knowing your credit card information nor can we go to your checkout page and force the order through.
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I'll believe it when I get my refund.
  
  
  I DID NOT PLACE THIS ORDER-- DIDNT GO TO YOUR SITE OR ORDER THRU A LINK
  I NEVER RECEIVED AN EMAIL saying I ordered this
  Still think I was scammed
  
  I discovered this charge thru my bank and then reserved a TEXT from *****
  Something was coming.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a order on July 22, 2022. I received the order but wasn't happy with the results after taking the product. I not that mad about that. So now lets got to the main problem. Me and my wife noticed On October 15th, 2022 at 3 something in the morning we had a $217.74 reoccurring charge from Trim Life and didn't authorized it at all. We immediately notified our Bank and they informed us they charged us that reoccurring payment on August 23rd and September 20th, 2022, also didn't authorize and we never received any additional product. We filed a investigation with the our Bank (**** Bank) Ref# R-************. Me and the wife called Trim Life on Oct. 15th, 20022 @ approximately 5:40 PM and spoke with Gregory L**** Operator # 407, he advised me he would cancel the charge for Oct 15th but the others he cant because they never received the product back. I stated I never authorized any payments after July's previous order nor received any additional product since. He further states "oh well that on me". Now if that's not Fraud then I don't know what is. I kept asking for a reference number numerous times and after the last time asking he provided me REF# **********
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we issued a full refund on 10/15/22 for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase for a product from Trim LIfe Labs. 199.99
  I was charged 215.99 (probably shipping) and they sent me something completely different than what I was led to believe I was ordering. This was a click through link on ******** associated to*********** Investors giving the seal of approval to their weight loss product. I tried to call and was unable to contact the company by phone and was unsuccessful contacting them by email. I figured it was just another of lifes lessons. A couple of months later they tried to charge my card again. I declined the transaction. Thinking that was an oversight and it would be the end. Another couple of months went by and today, they tried to charge my card again. There is a thing called PCI compliance - at minimum this company should be fined the maximum for every count of fraud and their gateway seized to prevent them from continuing to steal money. Now I am forced to get a new card which will involve hours to set up all my auto pays etc. It appears this company closed 12 months ago but is back doing business as Trim Life but with different company ownership? Or someone overseas purchased their inventory and continues to sell even though there is no entity in the US?
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello *******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Rest assured, the account is canceled and you won't receive any further charges and shipments.
  
  
  Thank you
  
  
  Consumer Response /* (3000, 7, 2022/10/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  A 1 time purchase is a 1 time purchase. It is not a Buy this item one time, but then be sure to cancel your free subscription that comes with your 1 time purchase?? What kind of a scam is that. It is sad that a company has to "trick" people but I understand why. Not only was the product not what I ordered, simply by purchasing it, I apparently agreed to a subscription even though it clearly states on their website, 1 time purchase. I even ended up paying more than the listed price. SCAM
  
  
  Business Response /* (4000, 9, 2022/10/24) */
  Hello *******,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  If you do not cancel your membership, you will be enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
  
  Rest assured, you won't receive any further charges and shipments.
  
  
  Thank you

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $211.99 on 10/12/2022 for five bottles of ACV + Keto gummies from the company Get Trim Life that I did not authorize. I received the shipment of these items on 10/13/2022. I would like to return them and get my money back. The order number is ***********
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for the reply and canceling the account/subscription and issuing a refund!

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7, 2022. I was looking at this company. Went to cart to cancel order. Order was not able to be canceled. Tried using email listed and it either was not responded to or did not go through. Credit card was immediattly charged. I had to file a dispute with *********** and just got documentation from *********** stating that it was a valid transaction.
  
  I was charged 199.99 ans 49.99 for items I never received nor did I want. I tried again today )ctober 14, 2022 to contact them and e-mail did not go through and customer service was in the Phillipines and was hard to understand.
  
  I am out this money with apparently no way to get it back. I never received any kind og confirmation e mail or any communication from this company.
  
  I really hope you can help.
  
  Thank you,
  
  ****************
  I will send you what *********** was given. It will show items were sent and delivered but neither ever happend. As I never received anything!! Nor want to just my money back.
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Hello ********,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Thank you
  
  
  Consumer Response /* (3000, 7, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I use ***********. They gave me a temporary refund which after their investigation they took back and gave to this company. I am now out 249.98 dollars and still have no product. This company still got paid and I am out. I would like my money back now. I am enclosing information from my bank account with the refund and then payment to this company. I want to get this resolved and get my refund.
  
  
  Business Response /* (4000, 9, 2022/10/24) */
  Hello ********,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I'd like to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.
  
  
  Consumer Response /* (4200, 11, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This company still got their money . I am out 249.99 dollars. I was told not to talk to this company until the bank finished their investigation. I have tried to contact this sham of a company several times. Seems they only respond to banks and the BBB.
  
  I do not know what else to do. all I want is my money back. I am a single parent who works hard for what I have. This company stole my money and never deleivered on any thing.
  
  This has gone on long enough. Return my money you got for something I did not get.
  
  I can not coordinate with my bank as they have told me to get my money back from you as they have already paid .
  
  Some one please help.