Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They debited $213.99 and I have never been to their website, I have never even heard of their business before. This a nightmare. I want my money back.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/11/23) */
  Hello ******,
  
  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I just saw a charge on my bank statement from gettrimlife LOC for $69.99 dated 11-10-22. Be advised I DID NOT order this item; never heard of gettrimlife before noticing the charge on my acct. I've emailed a support email for trimlife twice and no reply. I've asked my bank to stop payment...?
  Thank you very much,
  *************************************************
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 7, 2022/11/17) */
  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 9, 2022/11/22) */
  *****************
  Mon, Nov 21, 5:26 PM (13 hours ago)
  to me
  
  UPdate
  I got a $69.99 refund yesterday.
  Thanks for helpin an ole man.
  ****

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from Get Trim Life, a one time order in August 2022. I purchased the items online through their website************************* I received the product 1 month later. Since, they have made unauthorized charges to my debit card. Each charge has been $215.99. They have charged my debit card each month since. An unauthorized charge was made on October 12, 2022 of $215.99. An additional charge was just made on November 11, 2022 of $215.99.
  
  I am receiving nothing for these charges and these charges are entirely unauthorized.
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Hello*****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I responded to an info-mercial promising rapid weight loss with their product. I placed an order, but since I was traveling out of country at the time, realized that I would 1) not be at home when the order arrived, and 2) did not want the product. My credit card alerted me asking for authorization and I responded "no." Nevertheless, I saw a charge the next day. I contacted the company and suggested that I could write "refused" on the unopened package and return it, but was warned that the only way to ensure a refund was to call the company after the product arrived, get a product number (RMA), write the number on the package, pay for its return and wait for the credit to show up on my credit card. I followed all the required steps, AND have called once a month since August requesting the refund. To no avail!
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Hello ******,
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
  
  
  Thank you

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company acquired my debit card information and is charging me without my consent. When I spoke to them over the phone they stated that they had mailed me their product and that I would receive an email with a unsubscribe confirmation. That was days ago. This is the reference number I was given over the phone *********** I have never ordered anything from this company but apparently I have paid over $400.00 in two separate occasions to them without my consent. Can you help???
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/11/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was returned by**** and they received. They never credited my credit card. Now I have been charged late fees. Credit card company refuses to credit account even though I gave them all the necessary information.
  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/11/10) */
  Hello ********
  
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.
  
  Thank you

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late May (transaction posted to credit card on 6/17/22) I thought I was ordering one (1) Get Trim Life diet product for $39.99 from their website. After I ordered I realized that Get Trim Life had added four (4) more other products and the price had changed from $39.99 to $199.99 for the whole merchandise including what Get Trim Life had added. I called them right away to cancel the order and was told I had to send an email to [email protected] which I did. I never received a response. I called Get Trim Life again to cancel the order a couple of days later. This time I was told they wouldn't cancel the order I told them that I would send the product back if they sent it to me. I immediately called my credit card company to dispute the charge because I considered this a bait and switch. My credit card company told me I had to wait until the charge posted to my account which was a few days later. I called my credit card company and made a complaint that this was a fraud, when I saw the charge was posted to my account because of the bait and switch that Get TrimLife had done. The merchandise arrived at my home on July 9, 2022 by *****. I went to the ***** on Wards Road and returned the merchandise on July 11, 2022. I have a receipt from****** for the return. I then tried getting my money back through my credit card company. On two occasions I was denied by my credit card company. Once for they said that they had compelling evidence in favor of Get Trim Life. The second time (I made a second complaint) I was denied because they said my complaint was not within the 30 day time period required. I want my money back. I don't have the merchandise and I'm out $199.99 because my credit card company believed what Get Trim Life told them. Today I called my credit card company and was told I had been denied because Get Trim Life had not committed fraud and I had to deal with them. I tried canceling the order an hour after I charged it with no luck.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Hello*********
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Thank you
  
  
  Consumer Response /* (3000, 7, 2022/11/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The bank refused to entertain my complaint. They have on two separate occasions refused to refund my money because they said I should make a complaint to the company.
  When I ordered this product, an hour after I ordered I called Get Trim Life and asked them to cancel the order and they refused to do so. The representative told me to send an email to support which I did with no response. 2 days later I called again to cancel the order and was again told by their representative they would not cancel the order. I told them at that time if they sent the order to me I was going to return it which I did. I have a receipt from ***** to show that the order was returned.
  
  
  Business Response /* (4000, 9, 2022/11/17) */
  Hello*********
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  
  Thank you
  
  
  Consumer Response /* (4200, 11, 2022/11/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept because I have written documentation from my credit card company denying my claim on two (2) separate occasions. So Get Trim Life owes me $199.99 please send me a check or credit the credit card company I used for this transaction. I had every RIGHT to cancel this transaction and I tried to do that within the same hour that I charged it to my credit card. How you people get away with this bait and switch is not only shady but is not good business. And don't think I'm not going to tell all my friends on ******** and email the rest of my friends so they will know to stay away from your company.
  
  
  Business Response /* (4000, 15, 2022/11/28) */
  Hello*********
  
  We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund since there is an ongoing investigation into the dispute you have filed. Either way, your bank may issue a refund if the claim is validated. The best resolution is to coordinate with your bank regarding this matter.
  
  
  Consumer Response /* (4200, 17, 2022/11/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This business is a lying and deceptive business. I have provided the correspondence from my bank denying my claim and actually they aren't the ones that took my money Get Trim Life took my money and they should be the ones to return it. Stop giving me your lame excuses and just for once in your greedy company life do what's right. I have tried to do what's right and I expect businesses to do the same if they want to retain customers. Apparently Get Trim Life doesn't give a damn about getting and keeping their customers because if they did I would have had the refund that is mine. My bank is not responsible for giving me a refund Get Trim Life is so stop the ** and refund what you owe me

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial transaction date is July 19, 2022 in the amount of $213.24 from Get Trim Life. Not realizing it was a subscription based order, they charged my account a total of 3x (7/19, 8/18 and 9/19). I immediately canceled after the September transaction and closed my card. On 10/7 I called to report I only received 2 of the 3 orders and want a credit. A message was left for a supervisor to call me back which I did not receive. I called again on 11/1 and was advised by the Customer Svc Rep ************** no refunds can be given beyond 30 days and will escalate to a Supervisor. I spoke with supervisor, Cindy, on 11/4. She advised no refund will be given but will email me a picture confirmation of the delivery within 48 hours. I did not receive the image and called back on 11/7 and spoke with Dean. She contradicted the information I was given from the supervisor and indicated as a third party vendor, they cannot produce images of the delivery. I am getting the run around. I did receive two orders for which I am not seeking a refund. However for the third order that I did not receive, I want to reimbursed fully in the amount I was wrongfully charged of $213.24. Ironically, when I accessed****** tracking directly, no image is available from the carrier confirming delivery. Proof is attached. Please assist.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello ********,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/11/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept this response because a credit is what I was requesting. For clarity, I did not receive the third shipment which is the genesis for this complaint.

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed a one time order for some CBD gummies from a company named Condor. I had a charge from Get Trim Life on 9/15/22 in the amount of $127.19. I did not authorize this charge. I would like to return product and receive a full refund. In addition, I would like this to serve as a cancellation for any orders going forward with this company or any affiliate of this company.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $75.59 for some reason today. I cancelled last year and there is no reason for this charge. I never received any product and haven't requested any since the original request, which was cancelled.
  
  This is an unauthorized withdrawal, I am notifying my bank tomorrow (Monday).
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Hello ****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  
  Thank you
  
  
  Consumer Response /* (2000, 7, 2022/11/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They refunded my money and ensured me the account has been permanently closed.