Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 Simpli ACV & Keto bottles in July of 2022 and it somehow went on Auto Renew . I received the products the 3rd week of August and immediately got the 2nd (auto shipment that same week.) I hadn't even tried the first 5 bottle so I requested a return for the 2nd 5 bottles $213.99 and returned them to EAGLE HEMP RETURNS Aug 25, 2022. I have been contacting the company since then for the money. They said they could not put the credit on my credit card and would have to send a check in 4 to 6 weeks and every time I call they say the same thing (I have been fighting this for over 7 months.) I've been calling every month since and keep getting the run around. I'm sure they want me just to forget about it but that is not happening.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/08/2022 I was charged by Get Trim Life (Eagle Commerce) the amount of $213.99 for a product I did not order. I had purchased once from them and the kept my debit card info and hit it again. When I called to complain, they said my original purchase allowed them to send me products every month. I told them I did not want their product. The had me send it back. at my expense. They received the product back on 09/01/2022.I sent numerous e-mails and continually get a reply saying the check is being sent. It never has been. I called on 10/19/2022, again on 10/28/2022, again on 11/22/2022, again on 12/19/2022. Every time they say it's been escalated to the "Billing Department" and a check will be issued in 4-6 weeks. They never send a check. They no longer respond to e-mails, saying I should call. 6 months is too long to wait on this SCAM company.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  This involves a dispute about charges for an item I returned and for which I was promised a refund.
  
  Vendor as shown in ******** credit card bill: Get Trim Life
  Charge being disputed: 9/20/2022 statement: $176.79 on 8/18/22 (the charges for the July purchase from this vendor are valid)
  
  Timeline of Events
  - 7/18/22 I ordered a product from this vendor for $176.79 and received it. There is no dispute here.
  
  - 8/24/22 I received another package from this vendor without prompting from me.
  o Charge is on 8/18 on 9/20 statement, Order#***********
  - 8/25/22 Called them at number below. They said I was on an auto-renewal. I told them that I didn’t want to be on auto-renewal, I only wanted the initial products and I’d like to return these for a full refund. They agreed to provide a full refund upon receiving the return. They cited REF************
  
  - 8/26/22 I mailed the return to them at:
  o RMA ************ o Eagle E-Commerce Group/Eagle Hemp Returns
  o 2855 Interstate Drive Ste 111
  o Lakeland, FL 33805
  o [email protected]
  o 800-463-5379
  
  - 9/28/22 Called at number above. They confirmed the receipt of the returned items and indicated that a full refund of $176.79 would be issued and I would receive it back to my ******** card within 7-10 days. They cited REF************ * 11/19/22 Called at number above; they said that the electronic refund had failed and now they would send a physical check. The billing department was to issue this check within 24 hours. They cited REF#**********.
  
  - 12/26/22 Still no physical check and no electronic refund. Called at number above. Was told they would put an “urgent” status on getting the check sent. I told them I’d be calling ******** and escalating this charge as fraudulent.
  
  - 12/26/22 Called ******** Billing Dispute Dept who asked me to write this statement.
  
  As of 1/29/2023, I still have no refund and no resolution to the issue.
  
  My wish is to get a refund from this vendor. Thank you.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/1/22 ordered online ACV+Keto Gummies - received product - read bottle it was junk - returned product next day unopened - called GTL they received my product in warehouse unopened on 7/26 - told me takes 10 business day to process - called again 10/5- still no refund or check - 12/6 called again "in process" - still not received my refund check and/or credit to my credit card in the amount of $199.99

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17.2022, I ordered 2 bottles of your “Get Trim” on a special promotional deal giving me an additional bottle free. It was supposed to cost me only $49.99. Instead, I was billed not only the $49.99 but an additional charge of $199.99. I did not authorize this charge! When I tried to get a hold of someone in your company, I was told that the product was already shipped and could not be cancelled. When the product arrived, there was 5 bottles of ACV+KETO Gummies in the shipment. Per your instructions I am returning this product back to you for a full refund of $249.98 under your returned code: *********.
  I will Send back the product to:
  
  Get Trim
  Eagle E-Commerce Group
  **** ********** ****** *** *** ********, Florida 33805
  
  As a registered package requiring a written signature of acceptance along with a notary signed document indicating what was included in the package for my protection.
  
  I have sent back in this package 5 Bottles of bottles of ACV+KETO Gummies under your return code authorization code *********.

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2022, I thought I was ordering a one month supply of diet pills, but the order was changed to a 6 month supply for $214.49. The charge card company called me and said that they thought it was a scam or fraud. The charge was not supposed to go through but yet it did. When I received the supply from get trim, I initiated a return without opening the package, receiving an RMA # ************ from the company. When they received the returned package, I was told I would receive the refund check within 3 to 7 business days that was issued on 9/01/22. I never received the refund check. I have exchanged 9 emails and then 3 phone calls up through 12/22/22, being told each time that I would receive the refund check within 3 to 7 business days. On my 12/07/22 phone call to Customer Service with someone named Nash, I was given a Ref * *********** I have yet to receive the refund check.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a shipment of Get Trim Life that I did ask for and did not want for $211.99. I called them and told them I wanted to return this product and cancel my account. They gave me an RMA ************. I returned product on 8/25/22. They told me I would have a credit within 7 days to my charge card. That did not happen so I called them on 9/30 to check. They said to give it time to appear. I than after waiting another week put a dispute on my credit card. I called again in November to see what happened. They told me since I put a dispute on they could not return the money on the credit card that it would need to be a check. That would take 6-8 weeks to get. I still haven't seen the check. I'm calling again today to see what happened.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling the customer service number for 6 months about a refund. Every time I call I am told the refund is being processed and it I don't receive it in 10 business days to call back. I tried to call the number again today as 10 days have passed and the refund has still not been received and the number seems to be disconnected.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product ACV + Keto Gummies in June 2022 which was received. 4 months later in October 2022 I received another shipment of the product and charge of ******. I'm trying to contact the company to make sure my subscription is cancelled. However, no contact methods seem to be in working order. I have called the number on my credit card bill ************ but it's a dead number, it rings and immediately hangs up. I tried to submit an online contact request and the online form would not accept submission. I emailed ********************************** and am waiting to get a response but suspect I'll get a delivery error. It would be great if I could return the unused shipment and make sure I don't get any more recurring charges on my credit card.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the order after several months of not receiving the product. I've made 4 attempts to get my money back. $269.35. now the phone number I have doesn't go through to a person. I am on disability and I only ordered 1 bottle. They placed a order for 5 additional bottles and a extra bottle of something else entirely different. I wouldn't have ever placed the order if that had been clear on the website. I need my money back please.