Business ProfileforLakeland Motors LLC

Details of My Complaint:1.) Date dropped off vehicle at the *******************Tuesday, March 12, 2024 @8am.2.) I Have a *** dash light on. (NOTE: i already got the *** check Engine light checked. And replaced the wheel sensor. And advised them.of this. After dropping off my Vehicle at 8am, I called multiple times with no one to help me. My advisor would never call me back nor pick up my calls. About 4pm comes around and I finally speak to someone saying a part needed to be ordered and that it was the wheel sensor (which I already replaced) they would have my truck ready by the next morning. $500.00 .The next morning comes around and I wait until 10am to call and I can't get ahold of anyone. After 12 calls up to the dealership they tell me it's some kind of electrical issue. So i have to wait longer. ( I work out of town, so I'm with no vehicle) The couple people I did speak with were very rude, like I was being a purden calling inquiring about my truck. I then wait until 2pm and no one answers, call back or anything. And now apparently my vehicle is at a different location according to the lady up front transferring calls. No one told me this before hand. I then wait again and no one picks up or calls me back. My last call right b4 the business closes for the day someone picks up and tells me they don't know what's wrong with the vehicle still and that I can see about it tomorrow morning. Now they have had my vehicle for 2 full days. Nothing has been done other than replacing something brand new that I just replaced that now I have to pay for. My biggest complaint is....Keeping in contact with the customers to let them no something- Anything at all. Goes a long way. My advisor is named ****. I still don't have my truck back, no luck in talking to anyone. Charging me for something that didn't need replacing and don't know where my truck is even at. I need help to figure this out please.