ComplaintsforLakeland Motors LLC

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used 2018 ********** Passat R-line from them in September 2023. 3 weeks after purchasing the vehicle an *** light came on as well as the check engine light but they would come on and turn off over and over again. I called the dealer to ask if theres anything they can do since we just bought the vehicle and they said no because at the time the check engine light was not on. It continued to turn on and off for the next 2 months when it started having trouble accelerating. Finally, in late January the check engine light came on permanently as well as the *** light. We had the codes ran and it was throwing a catalytic converter and a turbo code. We contacted the dealer again since the check engine light was officially on and not going away in February. From that point on we have called multiple times a week trying to speak with a manager or someone that could help resolve this issue. We have been passed from person to person, every one of them saying theyll call us back and then never do. We have to call for an update. It has not been over a month, almost 2 months and there still has not been a resolution. According to other mechanics, a catalytic converter does not clog that quickly and it was sold to us with a bad catalytic converter and a turbo. We contacted ********** to get a quote on how much it would cost us to fix ourselves, and it would cost close to $10k for all the parts and labor for both problems. The car is only worth about $10k. We have expressed this to the dealership and have had them pass us around telling us someone would give us a call back and we have yet to receive a call back. The car has not been able to be driven since the beginning of February because it will not accelerate over 20MPH due to being in limp mode.

  Customer response

  03/27/2024

  I apologize, it is now called Lakeland Motors, LLC, the correct address is ************************************************************************************************** and phone number is ************. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Details of My Complaint:1.) Date dropped off vehicle at the *******************Tuesday, March 12, 2024 @8am.2.) I Have a *** dash light on. (NOTE: i already got the *** check Engine light checked. And replaced the wheel sensor. And advised them.of this. After dropping off my Vehicle at 8am, I called multiple times with no one to help me. My advisor would never call me back nor pick up my calls. About 4pm comes around and I finally speak to someone saying a part needed to be ordered and that it was the wheel sensor (which I already replaced) they would have my truck ready by the next morning. $500.00 .The next morning comes around and I wait until 10am to call and I can't get ahold of anyone. After 12 calls up to the dealership they tell me it's some kind of electrical issue. So i have to wait longer. ( I work out of town, so I'm with no vehicle) The couple people I did speak with were very rude, like I was being a purden calling inquiring about my truck. I then wait until 2pm and no one answers, call back or anything. And now apparently my vehicle is at a different location according to the lady up front transferring calls. No one told me this before hand. I then wait again and no one picks up or calls me back. My last call right b4 the business closes for the day someone picks up and tells me they don't know what's wrong with the vehicle still and that I can see about it tomorrow morning. Now they have had my vehicle for 2 full days. Nothing has been done other than replacing something brand new that I just replaced that now I have to pay for. My biggest complaint is....Keeping in contact with the customers to let them no something- Anything at all. Goes a long way. My advisor is named ****. I still don't have my truck back, no luck in talking to anyone. Charging me for something that didn't need replacing and don't know where my truck is even at. I need help to figure this out please.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dropped truck off Tuesday 3/12/2024 at 8:00am to have abs light checked out. I had told the dealer ship what the problem was upon dropping it off that i had already changed out the wheel speed sensor. They were supposed to call me upon scanning the truck an telling me what was wrong with it I called multiple times that day and could not get an answer on my truck or talk to or get a call back from the service advisor **** and I was not told my truck had left the dodge dealer taken to ma different shop. I got a txt at 3:42pm on the 3/12/2024 saying what the problem was got a phone call at 5pm saying they had to overnight the part so truck would be ready the next day. I called multiple times the next day3/13/2024 and couldn't get an answer. On 3/14/2024 I called an final got **** to call back and that was not the problem the new problem was there was a wiring issue didn't hear anything back about truck till 3/15/2024 and this is still after calling multiple times leaving messages for **** and for a service manager to give me a call back still no returned calls till 5:20pm on 3/15/2024. that everything that has been done to my truck was not the issue and that they were pulling those parts back off and that it was something else they were going to do to the truck that was the issue. They then at that point they told me they had a rental truck I could pick up 3/16/2024 at 8:00am and they would call me Monday morning 3/18/2024 an let me know the details on my truck price how long till I get it back. never heard anything from **** till 11:50am after multiple calls this morning trying to figure out about my truck. Now I'm being told the part was overnighted on 3/15/2024 and I was told the part will not till 3/19/2024 an at that point they could tell me an estimated time truck will be ready for pick up. They can't tell me an estimated amount other than it will be less than 1400 dollars. The major complaint here is that there is terrible communication from the dealership an i need answers on my truck. I do not feel as if I should have to pay that amount as this is not the service I was told I would get when I dropped off my Truck at the dealership. I need some answers

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Made a deal over the phone to have truck at best price with running boards included and installed at time of pickup. The day I told them I was going to arrive because it's over a 3 hour drive, the running boards were not installed and the price online had reduced 5k. After them telling me this was the lowest price they could get me they were still wanted to charge me the higher price with no running boards like we had agreed on. The salesman *******, then said I will have to see if they are in stock, that should of been done when I told you I wanted them with the sale. Already had insurance on the vehicle, but was told by ******* it had to be FL ********** I am active duty military, I am only here on orders, insured is insured. Waited hours to finally talk to financial manager who said, copy of orders and you're fine, that easy. Was told that second key fob and running boards would be mailed to us. The next week I followed up and was told I needed to come in to receive key *** and running boards. I said you agreed to send them to me, so I wouldn't have to make another trip down there. I was told the *** had to be programmed at dealership. I asked if they were going to install the running boards and was told by ******* that we did not agree on that, but he did. Drove done there, got the key *** and sure enough no running boards, even though I was told they were there. Also, when purchasing the vehicle was never told I get those discounts just to be sucked into an outrageous interest rate. Overall terrible experience and they still haven't made things right.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Sunday, 01/28/24, I bought a brand new Jeep Wrangler Sahara. On Tuesday 01/30/24 I could not get my dog who needed emergency surgery to the vet because my jeep would not start. The dealership was made aware and replaced both batteries and got the jeep to run on Wednesday 01/31/24. On Friday 02/02/24, my jeep would not start again. On Saturday, 02/03/24 my car got towed to the dealership where I was told it would stay until at least Monday 02/05/24. On Saturday 02/03/24, I went to the dealership to pick up a loaner vehicle to use for the weekend. While there, the sales manager threatened that if I did not fill out a perfect, 10/10 survey (for my recently purchased jeep), I would not get any assistance with my broken down vehicle. I then talked to the *** *****, who threatened me with the same thing. He told me he would tow my vehicle out of his dealership if I did not complete a perfect, 10/10 survey. I agreed to simply complete the survey, and went forward with purchasing a different brand new Jeep. After numbers were discussed and agreed upon, while waiting to be seen by the Finance Manager to finalize the deal, the sales manager took my phone from me and completed the survey on my behalf, despite me not agreeing to the answers he was choosing. Per the sales manager, my Bluetooth and Wifi needed to be turned off so my location could not be found because surveys are not supposed to be completed at the dealership. After the deal was finalized, I was bribed that if I filled out a perfect, 10/10 survey for this new vehicle, I would get another free tank of gas. I was threatened, bullied, bribed, and treated extremely poorly throughout this entire situation. Now, my new jeep is making a clicking/banging/ticking noise. I made the dealership aware and I brought my jeep to be looked at on 02/06/24, where they kept it overnight and said nothing was wrong. The jeep is still making the same noise and it is very worrisome but there is no resolution from the dealership.

  Customer response

  02/09/2024

  I forgot to include in my original complaint that I have text message and video proof of the mistreatment I explained I went through. 

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a vehicle and a warranty for said vehicle from Lakeland Dodge in October of last year. This past October, the transmission in the truck went out, needing repair. When the warranty company inspected the vehicle to grant ********* it was found that the tires on the vehicle were 11% too big and disqualified the truck from coverage. This turned what would have been a $300 deductible into a $6,000 bill that we were forced to pay out of pocket. The tires on the truck at the time of repair were the tires that were on the vehicle at the time of purchase. When we pushed back with the warranty company (Fidelity), they stated that these were their policies and that they were not notified of the **************** size. When we brought this issue to Lakeland Dodge - after a month of trying to have a discussion - they admitted that they had fault, and that they were going to change their system so that this wouldnt happen again. They acknowledged that the warranty they sold us did not and would not cover the vehicle. They then offered us a refund for the faulty warranty they sold us. This barely covered half of the amount we needed to spend to repair the transmission without a warranty. When we pushed back and told them that we want a refund for the warranty AND full refund on the repair cost of the vehicle (total of $9,000) they then denied fault. After much debate, they were willing to increase their offer to $5,000. We declined the offer and we would like to pursue further action to get our money back.

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/30/23 I purchased a 2023 Dodge. On the way home on I 4W, my passenger side mirror fell off. When I got home, I called dealer was told they would get with me...never happened. So, on 5-1-23 I took it to a local Dodge dealer, and they said the broken mirror replaced the original one. The saleswoman said looks like this was never cleaned and for me to have it done and I would be reimbursed, which I did cost was $110.00. on 5/11/23 I had it fixed...where broken mirror hit the door...cost $100 by Gulf Coast Dent Repair. I have 5 different receipts to them, and they still refuse to pay.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We leased a 2020 3500 Dodge Ram from Lakeland Dodge/Jeep. We called to get service because there is a defect in the roof and it started leaking when it rained from the top .. not where the windows are. We set up a service appointment and advised that we needed a same or like vehicle if they would be keeping the vehicle overnight the service adviser stated ok. This appointment was about a week later after we called to initially schedule (when we saw the leak) We live about an hour from the dealership and when my husband got there and the dealership advised all they could give him was a Toyota Corolla or Camry which is a small car. As we had previously said we needed a same or like and would have at the least settled for an SUV we have children and they would not fit in that small vehicle that was offered. My husband had to leave and his leaking roof will probably mold now as hot as it is… because we can not fit in and use the only vehicle they said they had when we previously told them to make sure for this appointment they had a like vehicle. We wasted time and money to go there and back and still have a leaky roof.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Leased a brand new 2 door Jeep Wrangler for my college aged daughter from Lakeland Jeep on 5/9/23. Daughter had to get it towed to Tallahassee Jeep on 5/30 for not starting. Was not a battery problem, she even had battery jumped. Tallahassee Jeep could not figure out problem either after having her Jeep for 2 days. On 6/27, same issue...would not start after she drove it home from FSU to Tampa. Had it towed to ****** Jeep where they had it for 5 days! ****** Jeep replaced the PDC module. Thought it was now fixed. She drove it back to FSU and stopped to get gas...would not start again! Stranded on the side of the road in Live Oak, FL! Had it towed on 7/4 to Jeep Live Oak. This is a brand new Jeep Wrangler with only 1K miles. I cannot have my daughter in an unreliable vehicle stranded! We was sold a LEMON and the LEMON LAW is in effect after 3 attempts of fixing the same issue. I want this vehicle replace ASAP.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2023 Dodge Challenger from Lakeland Dodge. I purchased this car as an AWD car not a RWD. I was very persistent that the salesperson Randy confirm multiple times that the car was AWD. He assured me that it was AWD. I was still a little concerned that it was not AWD and then i sent a message and the Sales manager Kyle W******. I spoke to Kyle and he assured me it was AWD. The car had paint blemishes and dealer sent me to The body shop to get corrected . They had the car for a total of 5 days and now the blemish is still not fixed and has multiple swirls in the clearcoat from the attempts to fix . I am very disappointed in this dealer. I want an AWD blemish free car that i was told I was buying.

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