Reviews

This profile includes reviews for Newport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Newport has 20 locations, listed below.

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  Newport

  300 Primera Blvd STE 200 Lake Mary, FL 32746-2144

• 

  Newport Group, Inc.

  2 Allegheny Ctr Ste 1100 Pittsburgh, PA 15212-5404

• 

  Newport Group, Inc.

  13925 Ballantyne Corporate Pl STE 500 Charlotte, NC 28277-2715

• 

  Newport Group

  3278 Wellons Blvd New Bern, NC 28562-5234

• 

  Newport

  Chicago, IL 60603

Review Details

• Review fromSharon F

  Date: 04/01/2025

  1 star
  On the phone with their agents for over an hour now and we have been transferred to several different agents. We are trying to find a safe place to move our 401k money to. We are looking to retire when my husband is at full retirement age which is within a year and 4 months. Ridiculous runaround with no clear help with managing our money. Our scenario is different than many people because we are scheduled for full retirement within the next two years and we need help to secure our retirement funds. Of course everyone says keep your money in the current account and the market will eventually straighten itself out?! We have already lost $5,000 in two weeks and its only getting worse. We have had our money in this retirement account for ******************************************* office its not performing well and we want to switch to a more secure environment. This company is absolutely worthless! No help whatsoever.

• Review fromMariah M

  Date: 03/19/2024

  1 star
  This is by far the worst company I have ever had to deal with. They lack communication I have been trying since January to close my account out. I have gotten multiple run arounds told no supervisor , hung up on. Then paperwork I sent in they completed it wrong. DO NOT DEAL WITH THIS COMPANY!!!!!!!!!!!!

• Review fromdavid s

  Date: 10/25/2023

  1 star
  Trying to start Rollover for clients and I got transferred 5 times until I got to the ARC team...whatever that is. Apparently they are following the new trend started by **** **** that stonewalls clients from getting their money out for distributions or rollovers. Please read all of the below reviews. This is getting too common in the retirement industry. I read this for ****** *********** as well. Unfortunately **** had a D rating then they changed their name and now they have an A rating. I doubt they have cleaned up their act. The BBB can be manipulated like that. Be so careful who you give your money to. I've worked in the industry for 25 years and I know ******* ******** *** *** do not do this. They are quick to do transfers.

• Review fromConnor F

  Date: 10/09/2023

  1 star
  Don't ever ever EVER use this company. I had to withdraw money from my account and the check was "sent out" on 8/3/23 but I never got it. They said it could take up to 4 weeks, so I called back on 8/28/23 and had them send out another check. Still never received it, so I called back on 9/20/23 and had it expedited (through ***) because I was fed up with them and I just wanted my money. Called on Monday (9/25/23) to check on it, he said it "takes a couple days to process so it's still in the process" (even though it's been 4 days...). Called back on 9/28/23, still nothing. Called back on 10/4/23, they said the check just got sent out. By 10/9/23 still haven't received it, so I called back and they said that ***** (why ***** all the sudden when I went through ***??) picked it up so I should have it within 2 days.
  They have been a migraine x 1000. Don't EVER go through this "company"

• Review fromMelissa S

  Date: 09/15/2023

  1 star
  I gave a 1 star as I had no choice but to pick something. This is the most unprofessional and unreliable "business" I have ever with. I have been trying to do a direct rollover to an IRA since JULY! I completed my paperwork and everything they asked for from me. I wanted the check to be sent overnight as that's what I checked on the paperwork. I have called almost everyday and have spoken to someone different. No one knows anything that is going on. I have spoken to a supervisors and also had this escalated. And still no one could tell me why is has been delayed. I was told twice, since August 31st, by two different people that a check had been processed and cut and mailed. I was told that is was sent through USPS(snail mail) and then I was told that was not correct and no check has been processed yet. Then just last week I was told yes one had been sent out through overnight and should expect it the next day through fed ex. I called back this week and was told that was not correct and no check had been processed. Then I called back yesterday and spoke to a different supervisor who told me a check was processed but it went out through regular mail and he was unable to see if I had been charged the overnight fee. The supervisor also said that every time I called the people were closing the tickets and instead of being kept open. I suggest no one ever use them ever again. They are a scam and criminals. If your job uses them I suggest you run!

• Review fromNancy C

  Date: 09/15/2023

  1 star
  Don't use them. I have been trying to move funds for days. They keep telling me I need new information that I never filled out.
  
  First they had my address wrong, now they are asking for security questions I never filled out. It has gotten to the point I have to ask my old HR rep at my prior employer if she can give me a user name and a new password to attempt to do a roll over online.
  
  These people want to hold your money until they drain it to nothing with their fees.

• Review fromCamila O

  Date: 09/07/2023

  1 star
  what a shame, the company we worked for moved the funds to NewPort and they said we had to remove the funds or it would be moved into an IRA. Calling them and identifying with new and old address and social security amongst other questions we were asked value of first deposit, percentage of the salary that used to roll into 401k, stuff nobody knows or remembers! They just want to keep your money for them.

• Review fromJenna G

  Date: 08/08/2023

  1 star
  Do not use Newport Group if there is ever a chance you might roll funds out to another company. My previous employer used them and it has been terrible. They do not give consistent information and make it incredibly difficult to move funds. Anyone else I have used have been a hundred times better. Even the big guys like Fidelity are easier to work with. I've called newport over 5 times in less than a week, turned in all appropriate documentation, and done everything they have asked. The originally told me I could expedite it for 1 - 3 business days. Then later they told me it takes 7 - 10 business days to process before they can send the check overnight and the overnight check is the "expedited" piece. They do not expedite processing as I was originally told. NOW they are saying it takes 10 - 15 days to process.

• Review fromRick S

  Date: 07/17/2023

  1 star
  I received a check from Newport group so I could start a rollover with my new company. They made it to the wrong company. I called and complained. They sent me another check and the checks are in two different amounts. I tried to speak to them about it and they said they couldn't speak to me about it because the account was closed. I asked to speak to a supervisor/manager and I was told no! I would like to know why there is a different amount on these two checks. There is a difference of over $1000.

• Review fromGunsmith B

  Date: 05/23/2023

  1 star
  I've never met a more unconfident business in my life. Once I left my job I immediately started the process because I knew I had to move, I would be moving out of state and I wanted to handle all of this in a timely manner. I filled out all the needed paperwork, had the paperwork notarized by my bank also had my bank fax in and also e-mail in a copy of the paperwork. I set up the appropriate accounts so the money could be rolled into those accounts once the transfer happened or withdraw. And then here's where it all fell apart my address kept being changed multiple times which according to this company requires him to wait seven days and if the address is changed again in the seven days I have to wait another seven days. I received several letters that my physical address or mailing address has been changed. I was not changing it!!! What was happening is every time I change it Newport would go in and change it back to an old address. Once I finally got that cleared up and ask them to please stop changing my address they claimed that I had to wait another seven days for security reasons. Granted it's been a month and 1/2 since this started I was already frustrated and very aggravated by this ridiculous process. At this point I've already talked to about a dozen different staff members at Newport which were almost zero help! I called back as instructed on the 7th day to instruct them to please cut the check, I was told that they needed the account numbers which I provided yet again and the bank information, I did this three times over the phone with three different agents. I got an e-mail saying please call us back further information needed. This process happened four times in one day, I asked to speak to a supervisor because of the issues I was having I was told I could not! I asked to even speak to the team whoever 's cutting the check so I could explain my predicament and dilemma on why this process hasn't happened I was told that is impossible.