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Business Profile

Pest Control Services

Bates Exterminating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Bates Exterminating's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bates Exterminating has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      20 December 2024 On Saturday, 7 December 2024, Bates Exterminating did our bimonthly lawn spray. On Sunday, our neighbor called and said their dog had gotten a green substance on its paws that would not wash off. Two representatives of Bates Exterminating came to our home on Monday and explained they had added a nontoxic green dye to the spray. My wife was assured that this was no longer a problem as green dye did not get on their shoes as they walked on the lawn and that it was nontoxic. For several reasons, she did not take our dog, REMOVED, on the lawn before my return on Friday.On Friday evening, I walked our dog, REMOVED, on the lawn and much to my surprise, he had gotten green dye on his paws and a few inches up his legs that would not wash off. However, there was no dye on my shoes. Also, green dye came from the grass when wiped with a paper towel. On Saturday I sent a picture of the towels to a representative of Bates Exterminating, who offered no help . A further inspection of our property showed green dye on our seawall, green dye on our house and green dye on some walkway bricks. This had never happened before in all the years (32) that Bates Exterminating sprayed our lawn.On Friday, 20 December, green dye was still coming off on the paws of our neighbors dog as well as on a paper towel when wiped on the grass. My only recourse was to have our landscaping company come and cut the lawn very short and rake up the cuttings. I took this letter to Bates Exterminating this Friday and would let them know the charge and asked to be reimbursed on Monday, 23 December. I would come by with the landscaping invoice and they could give me a check in the amount of the invoice.I just received a call from Bates Exterminating this Friday telling me the owner refused to pay the landscaping bill because we had an agreement that Bates exterminating was not responsible for anything wrong done to our lawn.REMOVED

      Customer Answer

      Date: 01/01/2025

      The owner said he knows the BBB routine and does not need to respond. He refuses to say why we have a problem with green dye coming from the lawn onto our dog's paws after his company treated our lawn. We never had that problem from them for 32 years. Finally, after 24 days, our dog can walk on the lawn again with no, (or maybe a faint trace), of green dye coming off on his paws.

      The owner has now blocked my messages so I can no longer give him an update from my phone. 

      I am astounded that a business owner would treat a longtime customer in this fashion.

    Bates Exterminating is NOT a BBB Accredited Business.

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