Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Svelte Media's program 25.05.25 for $29.00.But on 6/6/25, I was charged another $49.00 that I dont know when I authorize it. Please cancel and refund.

  

  Business Response

  Date: 06/10/2025

  
  Hi there,
  
  Thank you for reaching out. I hope you're well.
  
  I wanted to let you know that we have processed a refund of $49to your original payment method. We sincerely regret that the product did not meet your expectations, and we appreciate your feedback as it helps us improve our offerings.

  
  If you have any further questions or need additional assistance, please dont hesitate to contact us at ****************************************************************************.
  
  Thank you for your understanding and for giving us the opportunity to make things right.
  

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Svelte Media's program SVELTE Media-********* *************, ** I honestly don't remember signing up for this but I must have and the free trial period has expired? My **** card has been charged $30.74 and I don't wish to continue a membership .Please cancel this subscription and refund my $30.74. You can clearly see that I haven't used your services.I truly don't remember signing up for anything under SVELTE Media-********* Please respond to this so I know that this has been rectified. Again please cancel any further membership fees. I have also contacted my *******************

  

  Business Response

  Date: 06/06/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded the $29.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024 I got a commercial while watching ******* for svelte training, I watched it and it said if you want to you can pay $29 and we will give you an email to tell you more. I paid the initial $29 but ended up not opening the email because I ended up going on Reddit and finding out that people that opened.The email were being charged $49 a month so I decided not to be scammed and just consider the first $29 a loss I have literally been paying since September and it is now June 2025 before I figured it out. I called a number through the Internet because of course they didnt have the number on my bank statement and they refunded me two months but Ibelieve that I should be refunded the whole thing since I never opened the email and I have proof that it didnt get opened so there no possible way that I could have signed up for anything else. Im sure there will eventually be a lawsuit on this because there are so many complaints but I figured I would just add to the complaints so we can get this going a little faster.

  

  Business Response

  Date: 06/06/2025

  Hi, we have cancelled your subscription and refunded 2x$49.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Svelte Media's program 5.24.25 for $41. But yesterday, 6.01.25, I was charged another $98 through my credit card that I did not authorize. Please cancel and refund. And cancel My suscription

  

  Business Response

  Date: 06/03/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  

  Business Response

  Date: 06/03/2025

  Hi, we already issued a refund. Which order or program are you referring to?

  

  Business Response

  Date: 06/03/2025

  Hi, we already refunded 2x$49.

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **** *******

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for the Meta-Body connection diet program on 4/18/25 after seeing an add on *******. The program has not worked for me and I have been trying to get a refund since they offered a 60 day moneyback guarantee. I get emails from them all the time, but apparently I dont have an account and they cant seem to find my order. I noticed today I have two more charges from the company. One on 4/24 and 5/26. I would like to cancel whatever it is theyve signed me up for and receive a refund for all the charges. All charges are on credit card ending 7927. 4/18-$41 4/24-$49 5/26-$49

  

  Business Response

  Date: 06/01/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and refunded 2x$49.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23401711
  
  I am rejecting this response because:
  My complaint was not completely resolved. I appreciate you canceling the subscription and refunding the reoccurring charges. However, this was not the only issue. I was also requesting my initial purchase of the Meta Boost program to be refunded under the 60 day money back guarantee. This refund should be for $41. 
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/06/2025

  We have refunded 2x$49.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23401711
  
  I am rejecting this response because:

  You clearly did not read my last response.  There is still one more transaction to be refunded which I explained previously. I attached a photo of the transaction on my credit card. 

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/09/2025

  Hi, can you confirm the name of the customer?

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23401711
  
  I am rejecting this response because:

  The name on the order is ***** ****
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/10/2025

  Hi, we already refunded 2x$49 back to your account. We also cancelled your subscription.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23401711
  
  I am rejecting this response because: you still arnt understanding what needs to be taken care of. Im aware that you canceled and refunded the subscription. I am waiting for a refund for my original purchase of the meta boost program, under your 60 day money back guarantee. 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/13/2025

  Hi, please note that upon cancellation we have refunded 2x$49. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23401711
  
  I am rejecting this response because: you just keep saying the same thing. Are you even reading the information provided to you? 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 06/16/2025

  We already refunded you 2x$49.

  Customer Answer

  Date: 06/16/2025

  At this point I do not believe that my complaint will be resolved by the business. Their response to my complaint and each rejection shows that they are either not reading my comments at all or dont truly want to resolve this issue. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23401711
  
  I am rejecting this response because:At this point I do not believe that my complaint will be resolved by the business. Their response to my complaint and each rejection shows that they are either not reading my comments at all or dont truly want to resolve this issue. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I watched the Svelte infomercial and purchased a one-time order for health/fitness information. The cost was $49 USD charged to my credit card. I've been unwell and was not paying attention to my monthly credit card statements, just paying the balance each month. In March I noticed I was being charged $49.00 USD monthly for a subscription I did not ask for. I messaged them at their contact page and asked them to stop my subscription. I got no reply. I've called my credit card company and they are doing an investigation. I just received my latest credit card bill, and I'm still being charged. At the very least, I'd like my subscription to stop; at most I'd like the last 3 months of payments back. Thank you.

  

  Business Response

  Date: 05/30/2025

  ************************** there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you,I have cancelled your subscription and extended our money back guarantee from 60-day to 120-day. I have refunded 4x$49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally agreed to a one time $30.31 charge on 4/28/2023 for the training program. I am now realizing they have continued to charge my card $51.21 every month begining 5/5/2023 - 9/25/******* the second charge it 7 days after my one time payment. I am trying to determine how to even log into may so called account. But their websites are not recongnizing my email. I'm not sure if they have stopped charging my card after 9/25/2024 or if they just changed the description for the charge. I am continuing to look into it. I agreed to a ONE TIME payment for the program for $30.31. I did not sign up for a subscription for $51.21 a month! I also have not been provided login informtation to actually view or use whatever I am supposed to have access to! This is a SCAM!!!! I would like to be refunded for all charges that occured after my initial payment of $30.31.I want to confirm that account will no longer be charged! I have not found a way to cancel these payments through Svelte Training. I want to ensure no additional charges will hit my account! I am seeing I have been charged $952.09. That is $921.78 more than I approved! I expect a refund for all charges over the inital $30.31.

  

  Business Response

  Date: 05/23/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and extended our 60-day money back guarantee to 120-day. I refunded 4x$49. 
  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23365504
  
  I am rejecting this response because: I did not actually receive access to the program they are saying I signed up for. I do not accept your explanation below stating "recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process".  I can not even find email with infomation regarding the one time program or the ongoing subscription. I do not have access to any of the Svelte Media websites I have found online. I forgot to attach an error message I recieved when trying to log into the Svelte Media website, when I filed my original complaint. I have attached the error message.

  Please provide proof that I made the selections to subscribe to these services, including time stamps and device used to make these selections on your website. I would also like to see copies off all email confirmation that was sent to my email regarding the initial program & subsequent subscription. Inlcuding the email login infomation you sent for me to access the subscription. I do not have record of anything being provided in my email, therefore had no way to contact you to cancel prior to running reporting bank reporting and realizing my account had been charged monthly. 

  Also you state that you have canceled my subscription, but I have not recieved any confirmation via email of the cancelation (other than through the BBB message). This confirms that I am not recieving communication regarding any of the programs or subscriptions I am being told I signed up for. Please provide proof that you have cancelled my subscription. 

  I feel that Svelte Media has very unethical business practices, there has been no transparency. I have not recieved access to their program, or emails confirming my purchases. They make it very difficult to contact anyone to look into the charges or cancel services (that were unwanted from the begining). 

   Please provide all documentation I requested above and refund all charges you have made to my account! Or I will look into taking further action against the company.

   

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/06/2025

  Hi, we already extended our money back guarantee for 120-days.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 made a one time purchase for $41 for lifetime access to nutrition/fitness information. Since then this company has charged my card $49 a month through March 2025. I did not authorize this or access this. They said it was a free trial that I had needed to cancel. So it is now canceled but I want a refund. They have offered a refund of 3 payments instead of the 15 payments they took from me. They did not ship me any products, I have not used their online program which they can easily verify. Whenever I call a supervisor is never available and I was also told they would contact me which has not happened either. I have a gym membership- I do not want whatever this is. I have waited on the phone for over 30 minutes with company when I am disconnected if they answer at all..

  

  Business Response

  Date: 05/17/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  We have cancelled your subscription and extended our money back guarantee to 120-days.

  
  If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  

  
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called for a refund in February 2025. I was told I had to have a ****** account to be refunded the money I paid. I called again March 18, 2025. I spoke with a manager who said I could be refunded with a check. I was told 7 - 10 days. I never received anything! I have called back multiple times since March 18, 2025. I have been told that it has been escalated in their billing department and they can do nothing more! I called today May 15th, 2025. I was told a check was sent to me March 18th!! Which is a huge lie!! I have never received a refund from them! I have key locked mail, so if it was sent, I would've received it! I have email dated from March 20, April 8th and April 29, stating they are supposedly trying to refund my money. The only thing I have received from them are lies!! Please help! What a deceptive business!!!!

  

  Business Response

  Date: 05/17/2025

  Hi, upon checking your subscription has been cancelled. Which program are you cancelling?

  

  Business Response

  Date: 05/19/2025

  
  

  Hi, upon checking your subscription has been cancelled. Which program are you cancelling?

  Customer Answer

  Date: 05/28/2025

  I had 4 subscriptions. One for $43.97, $71.86, $213.43 and $42.95 for a total of $372.21. They were cancelled when I called the middle of February asking the subscriptions to be cancelled and for a refund. I was told I needed a ****** account, which I do not have, to get a refund. Then I was told I could get a check sent to me within 10 days. We are now 3 months later. No Check!! Each time I ask where my refund is, it is always an excuse, or I need a ****** account! I want my money refunded by a refund check, now.

  Attached above is an email string from March 20th, 2025. With the last response May 25th. For a company that says in their advertising information that they refund money for programs cancelled, this is a joke.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:

  I had 4 subscriptions. One for $43.97, $71.86, $213.43 and $42.95 for a total of $372.21. They were cancelled when I called the middle of February asking the subscriptions to be cancelled and for a refund. I was told I needed a ****** account, which I do not have, to get a refund. Then I was told I could get a check sent to me within 10 days. We are now 3 months later. No Check!! Each time I ask where my refund is, it is always an excuse, or I need a ****** account! I want my money refunded by a refund check, now.

  Attached above is an email string from March 20th, 2025. With the last response May 25th. For a company that says in their advertising information that they refund money for programs cancelled, this is a joke.

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/30/2025

  Hi, we cancelled and refunded your programs. 

  Customer Answer

  Date: 05/30/2025

  They have told me multiple times they are sending me a refund by check. I have been told 10 days, 6 to 8 and 2 days.

  How are they refunding me? By check? When will I receive it?

  Thanks

  

  Business Response

  Date: 06/03/2025

  Hi, I refund $39 and $67.

  Customer Answer

  Date: 06/03/2025

  This business is ridiculous! How do they have an 'A' rating?

  Did Nida not read my two previous messages? There are four accounts, $43.97, $71.86, $213.43, and $42.95. Which equals $372.21. I want to be refunded the complete amount by check! I want a date when they send the check!

  I had nothing with this business in the two amounts she is stating! 

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:

  This business is ridiculous! How do they have an 'A' rating?

  Did Nida not read my two previous messages? There are four accounts, $43.97, $71.86, $213.43, and $42.95. Which equals $372.21. I want to be refunded the complete amount by check! I want a date when they send the check!

  I had nothing with this business in the two amounts she is stating! 

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/05/2025

  Hi,

  Thank you for bringing this to our attention.
  Weve reviewed the transaction history and attempted to issue refunds for the programs mentioned. However, our system indicates that a chargeback/dispute was filed with the bank. When a chargeback is initiated, it prevents us from processing any direct refunds from our end, as the funds are frozen pending the banks investigation.
  At this point, you will need to wait for your banks decision regarding the outcome of the chargeback. Once that is resolved, if any balance remains in question, we would be happy to assist further.

  
  Please feel free to reach out to us directly at ****************************************** if you have additional concerns.

  
  Kind regards,
  Svelte Training Support Team

  Customer Answer

  Date: 06/05/2025

  This business is unscrupulous! No such thing has occurred! My bank has verified no such dispute has happened and no refunds were initiated!!

  They were happy to withdraw my money, now it is ridiculous to get it refunded!!

  *****, Refund the amounts stated in the attached letter from my bank and below, ASAP!!

  $43.97, $42.85, $71.86, and $213.43=$372.11 Refund ASAP!!

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:

  This business is unscrupulous! No such thing has occurred! My bank has verified no such dispute has happened and no refunds were initiated!!

  They were happy to withdraw my money, now it is ridiculous to get it refunded!!

   Refund the amounts stated in the attached letter from my bank and below, ASAP!!

  $43.97, $42.85, $71.86, and $213.43=$372.11 Refund ASAP!!

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/06/2025

  Hi, we did try issuing a refund, but this customer filed a chargeback.

  Customer Answer

  Date: 06/08/2025

  Do they not read the information sent?? There was NO CHARGEBACK!! My bank has stated that, in a written letter that was sent to you!! You processed my funds, now you do not want to refund them!! That was 6 months ago!! Refund the $372.11, by check, NOW!!

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:Do they not read the information sent?? There was NO CHARGEBACK!! My bank has stated that, in a written letter that was sent to you!! You processed my funds, now you do not want to refund them!! That was 6 months ago!! Refund the $372.11, by check, NOW!!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/10/2025

  Hi, we already tried issuing a refund, but it was declined. It means this customer filed a claim or chargeback.

  Customer Answer

  Date: 06/11/2025

  *****, Better Business Bureau 

  How long is this lying going to continue with Svelte?

  I have provided proof that there was no chargeback from my bank!! I want my money refunded! Why would I file a chargeback? They have told me continually I had to have a ****** account to get a refund. I provided email responses as proof! I think even with a ****** account I wouldn't get a refund! I have provided proof to every rebuttal! Where is there proof? For an A rating with the Better Business, this is ridiculous!! This is a lying, false advertising business!! They say  in their litature you can get a full refund!!! I have been trying now for 5 months!! It is just ridiculous!!!!

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:

  How long is this lying going to continue with Svelte?

  I have provided proof that there was no chargeback from my bank!! I want my money refunded! Why would I file a chargeback? They have told me continually I had to have a ****** account to get a refund. I provided email responses as proof! I think even with a ****** account I wouldn't get a refund! I have provided proof to every rebuttal! Where is there proof? For an A rating with the Better Business, this is ridiculous!! This is a lying, false advertising business!! They say  in their litature you can get a full refund!!! I have been trying now for 5 months!! It is just ridiculous!!!!

  
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/13/2025

  We already tried and it was declined by the system. The customer filed a claim.

  Customer Answer

  Date: 06/13/2025

  How many times do I need to say & prove I did NOT DO A CHARGEBACK!!!! You haven't tried!!!! My bank has a written letter in my responses to you, stating THERE IS NO CHARGEBACK!!!! PERIOD!!!!! STOP LYING!!!!! REFUND MY MONEY, NOW!!!!!!! I will not STOP TILL I GET MY MONEY BACK!!!!

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23335766
  
  I am rejecting this response because:How many times do I need to say & prove I did NOT DO A CHARGEBACK!!!! You haven't tried!!!! My bank has a written letter in my responses to you, stating THERE IS NO CHARGEBACK!!!! PERIOD!!!!! STOP LYING!!!!! REFUND MY MONEY, NOW!!!!!!! I will not STOP TILL I GET MY MONEY BACK!!!!
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/22/2025

  Hi, you have been in contact with our customer support and they tried to help you, but you cannot provide a ****** account. We need a ****** account to send you the refund. 

  Customer Answer

  Date: 06/23/2025

  Hi,

  No where in your written refund policy does it state, to get a refund I have to have a ****** account!

  I have been told several times in the emails I provided, that I would be sent a refund check!

  You could also refund the money back to my original purchase card!

  Again this is your company not wanting to refund my money!!

  As a business, you can refund by check or back to the purchased card! I suggest you stop the game of stalling! I want my money back ASAP!! I have been asking for a refund for 5 months!! Enough is enough!! 

  

  Business Response

  Date: 06/25/2025

  Hi, we can only issue a refund through ****** if the original payment method will not work.

  Customer Answer

  Date: 06/25/2025

  Hi, 

  There is nothing wrong with the original payment card!! 

  Refund my money on the original payment card, NOW! STOP making excuses!!

  I provided proof from my bank that their was not an issue with my bank!! There was NO CHARGEBACK!!

  REFUND MY MONEY AND WE BOTH CAN MOVE FORWARD!! I WILL NOT GET A ****** ACCOUNT!! I DON'T HAVE TOO!! YOU HAVE ALL THE INFORMATION YOU NEED TO REFUND MY MONEY!! STOP LYING AND STOP MAKING EXCUSES!! REFUND MY MONEY NOW!!!!

  Customer Answer

  Date: 06/25/2025

  Dear Better Business Bureau, 

  You say you work with people to get a resolution! But obviously you don't! A business can flat out lie and not prove anything and get away with it!! They still can have an A rating with you and be a dishonest, scam company!! I will never trust a review from you again!! I will never get my money back now!! Extremely disappointed!!

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Svelte Media's program 4.30.25 for $31.55.But today, 5/5/25, I was charged another $53.31 through ****** that I did not authorize. Please cancel and refund.

  

  Business Response

  Date: 05/06/2025

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, I have cancelled your subscription and refunded $49. 
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.
  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********