Complaints
Customer Complaints Summary
- 344 total complaints in the last 3 years.
- 137 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never bought any products from this company, I shopped on temu once and now I have 4 different places charging my card and this business is one of them, I want them to stop trying to take money from me! I will continue to pursue this if I have to take legal action I will, Stop charging me $34.99! I will not be loading money on my card till this is resolved.
Business Response
Date: 12/12/2023
Hello ********,
Thanks for reaching out. Since you confirmed you never purchase from **, however you know the charges are from **?
Initial Complaint
Date:12/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website keeps trying to hit my account for $74.12. Stop please. I dont know what these is I didnt order it and dont want it Please fix this matterBusiness Response
Date: 12/11/2023
Hi April,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
Date:12/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being billed for services I never used or received. I would like for this company to stop billing me. I can't afford to pay this company for services I haven't used. Please resolve this matter.Business Response
Date: 12/12/2023
Hi ******,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
Date:12/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank contacted me stating that there was a suspicious charge at 3:11am for $34.99. Then again throughout the day on 12/10/23 three times for the same amount of money with three different company names (all including some version of ***********, svelte) I have not have I ever visited any sire or opted into any business with this company. I want to know why I have to continue to have my bank deny shady charges from this company...and considering all the complaints this company is just plain preying on people. Shame on you.Business Response
Date: 12/11/2023
Hi *****,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Customer Answer
Date: 12/12/2023
That's the problem. I've never ordered ANY program. My card was charged at 3am while I as sleeping. And the names of the companies that charged my card lead to the company Svelte. It seems there's a lot of people who have been erroneously charged by your company.Business Response
Date: 12/13/2023
Hello, please let me know how to rectify if this person didn't place any order? How can we check the claimed charges if there's no further information provided.Initial Complaint
Date:12/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fx Svtrain.com has attempted several times to pull 34 .95 of my card . I have not bought anything or subscribed to anything.Business Response
Date: 12/11/2023
Hello ******,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
Upon checking, you are not under subscription and there was no payment made for this.
If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
Best regards,
*****
SVELTE TeamInitial Complaint
Date:12/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I live in ********* & saw your presentation on FB. I ordered the $29** deal on December 3rd & the money left my bank account, but have not received anything back. I cannot access your site as I have not been sent a login code or even a receipt for that matter..zip! Very unimpressed to be honest & after reading the last complaint I hope youre not going to start charging me every month also!*******************************Business Response
Date: 12/11/2023
Hello *******,
Thank you for reaching out. I have resent your member dashboard logins to *********************. Kindly check your spam folder to get started.
Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Svtrain who I ordered nothing from has tried to charge my card several times for *****. I have no idea what this so called business is for or how they got my card number and have tried using it to gain money from me.Business Response
Date: 12/06/2023
Hi ******,
Thank you for contacting Svelte Training.
I apologize for the inconvenience. I am happy to help.
Could you please let me know the email address you use to purchase the program? I tried to search for your email address on our system but I did not find any record of a purchase.
If you could provide your first name and last name used to place the order, or the order ID number of your purchase program that would be very helpful.
Any information you can give to me would be appreciated. I look forward to your reply as I would love to help.
Feel free to reach out if you need further assistance.Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Svelte is a fraudulent online business scamming people. I agreed to a one time fee of $67 in May 2023, and I was very careful not to agree with anything other charges. As soon as they got my credit card info, they started charging $49 without my authorization. I only have the confirmation for $67, and there is no confirmation or agreement for $49 a month. They had charged me eight times for $49 under different names. I called and canceled and only got a refund of 3 charges. 5 more charges are there without a refund. Every time they put me on hold to talk to a manager called *** and *********, and there is never a response. I dont think those managers are real. Im starting a lawsuit on this company, anyone interested in joining me on this lawsuit please email my attorney at *************************Business Response
Date: 12/05/2023
Hello Fara,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you.We already cancelled this subscription and issued 3x$49.
If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
Best regards,
*****
SVELTE TeamCustomer Answer
Date: 12/05/2023
Complaint: 20959253
I am rejecting this response because all the unauthorized charges need to be refunded. That means 5x $49.Sincerely,
Fara NekBusiness Response
Date: 12/07/2023
Hi, Fara. We refunded 3x$49 before when you contacted our support. The 120 days is equivalent to 4 months only. I just refunded another 2x49. Hope it helps.Business Response
Date: 12/07/2023
Hello, I encountered an error issuing a refund. Did you file a dispute?Customer Answer
Date: 12/07/2023
Complaint: 20959253
I am rejecting this response because, I filed a dispute with my credit card after your agents refused to cooperate with me on the phone and told me there will not be any more refunds beyond 3x$49 and the promised managers never responded to my request. My credit card can only give me 1 x $49 of this dispute as the duration for disputing charges is only 3 months for the credit card. I request that you refund 4 x $49 so with the credit card dispute it becomes total of 5 x $49 of the unauthorized charges.
Sincerely,
Fara NekBusiness Response
Date: 12/11/2023
Hello, we tried issuing a refund, but we are unable to do so since this customer filed a chargeback. As you know, we cannot do anything if there's an opened chargeback, but need to wait for the bank's decision.Customer Answer
Date: 12/12/2023
Complaint: 20959253
I am rejecting this response because you are only offering me $49 refund in addition to the previously refunded 3x$49 which makes it 4 x $49, while you have charged my credit card without my authorization 8 x $49. I have only agreed to pay $67 for one time payment where I have the confirmation for. You have failed to provide documentation on my confirmation of monthly $49 charges. If you agree to refund the full unauthorized charges of 5 x $49, I will agree to remove my complaints from the credit card, BBB, wont file charges. You sent me a threatening email telling me if I file charges, you will win since you have proper documentation, but fail to show me my agreement for recurring monthly charges of $49. This is only scamming customers who agree to a one time purchase as you can see with other complaints on BBB page.Fara Nek
Business Response
Date: 12/15/2023
Dear ****,
We sincerely apologize for the inconvenience you've experienced and appreciate your patience.
Regarding your request for a refund, we understand your stance and genuinely aim to address your concerns. We're willing to extend our 60-day money-back guarantee to 120 days and offer a full refund for the unauthorized charges of 4 x $49.
Once again, we apologize for any distress caused and assure you that our team is working diligently to address this matter.
Please feel free to reach out to us directly if you have any further questions or require additional information. Your understanding and cooperation are greatly appreciated.
Warm regards,*****
Customer Answer
Date: 12/22/2023
Complaint: 20959253
I am rejecting this response because: this business has already agreed that the charges were "UNAUTHORIZED" as they mentioned it in the above response. I request the full payment of all of the "UNAUTHORIZED CHARGES" which was 8 x$49. The business has already refunded 3x$49. I request additional 5x$49 as they have already agreed in their own response that their charges were UNAUTHORIZED. They can not keep charging the customers credit card without authorization and confirmation after the one time purchase of $67, and agree that the charges were "UNAUTHORIZED", but will only release a refund for 4 of the "UNAUTHORIZED" charges and not all of it. They should return all of the UNAUTHORIZED CHARGES.
Sincerely,
Fara NekBusiness Response
Date: 12/28/2023
Hi Fara,
We offer 60-days money back guarantee. However, we are willing to do up to 120-days only.
Business Response
Date: 01/02/2024
Hi, when a customer placed their orders online, there's a box or selection if they want to do a subscription. There will be 7 days trial in which customer can decide if she wish to continue or not. In this case, the customer did not inform to stop the subscription. We can only do 120 days.Customer Answer
Date: 01/08/2024
Complaint: 20959253
I am rejecting this response because: on 12/18/23 your company accepted that the charges were "unauthorized". Here is a quote from your 12/18/23 response: "Regarding your request for a refund, we understand your stance and genuinely aim to address your concerns. We're willing to extend our 60-day money-back guarantee to 120 days and offer a full refund for the unauthorized charges of 4 x $49". This is not a good business practice to charge customer's credit card after a one time purchase of $67, monthly for $49/month without customer authorization and accept to return half of the "UNAUTHORIZED CHARGES". You agree that you're willing to return 4x$49 of "UNAUTHORIZED CHARGES"per your own response on 12/18/23. If these charges are "UNAUTHORIZED" per your agreement, all 8 x $49 "UNAUTHORIZED"charges need to be returned. You can NOT charge people's credit cards without authorization and only return half of the "UNAUTHORIZED" charges.
Sincerely,
Fara NekInitial Complaint
Date:12/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Svelte training for a one time $41 charge for online access to recipes and workouts. I just noticed that I have been continually charged $49 a month. When contacted, they apparently continue to charge you unless you contact them and ask them not to. I paid a total of $335. After arguing, the company gave me a refund for $196. The charge on the credit card does not clearly state that the charge is coming from this company, and is no phone number. Makes it difficult for a customer to figure out who is charging them!!!Business Response
Date: 12/04/2023
Hello *******,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
Upon checking, this was already cancelled and we even extended our refund timeframe to you. We issued 5 months of $49 refund.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.
Best regards,
*****
SVELTE TeamInitial Complaint
Date:11/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 16th, 2023 I paid a one-time fee of $29 us dollars to svtrain.com ***********. There were options to upgrade and pay more at the time. I declined. I now see that i was charged on:June 22 - $49 July 22 - $49 August 21 - $49 September 20 - $49 October 20 - $49 November 19 - $49 I have contacted the company, but there has been no reply. I have "canceled" my subscription, but I absolutely did not sign up for this monthly payment. It appears this company has done this to numerous people. Completely fraudulent. I have taken screen shots of my bank charges. The company website states that in order to be charged this amount, one would have chosen to "take advantage of a 7 day free trial access". I did not make that choice.Business Response
Date: 11/27/2023
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, could you please provide us with the resolution you would like for this situation? Whether it's a refund for the unauthorized charges or a different form of compensation, we are committed to finding the best solution that meets your needs. The most we can do is 120-days.
If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Customer Answer
Date: 11/28/2023
Complaint: 20916621
I am rejecting this response because:
I am requesting a full reimbursement of the $294 usd owed to me from their use of fraudulent unauthorized charges to my credit card. Once I receive that, I will agree to take down my review. (Their 60 day guarantee they offer does not apply in this case, as I was happy with the one time purchase I bought from them.)
Sincerely,
*************************************Business Response
Date: 11/29/2023
Hello *********,
Thanks for your reply. The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication. However, we normally offer 60-days guarantee, but I can extend and refund you the charges from July to November which is 5x$49.
Is this something we can work on?
Customer Answer
Date: 11/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They have agreed to refund five out of the six payments of 49 USD dollars. I will accept this offer.
Sincerely,
*************************************
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